The Westin Resort and Spa Cancun

We have been here numerous times before and the service conintues to be excellent. They sometimes seemed a bit slow at the lunch hour but the employyes are working hard, it is not because they are wasting time, but maybe the hotel needs to hire a few more folks. It is a great location at the far end of the beach unless you want to be close to shopping and discos.

if you like a quiet place with great views, a fantastic deal in the royal beach club, a very helpful staff and a fine room, this is the place. if you are bothered by ticky-tacky stuff such as a lamp that does not work, a balcony chair that is broken, a tv that has poor sound quality, etc., this is not the place. maintenance is not a word that means much here. its staff spends too much time at the other westin property, the lagunamar which is a time share hot spot. we will return because i can deal with a broken balcony chair.

The hotel doesn't seem to have a manager, or trained staff. They are very confused with any request. For 3/7 nights, we had no housekeeping services!!! When they came, they forgot to bring towels, or shampoo, or soap! The pool towels were a treasure to be hunted! The pools were good, the ocean is beautiful, but for the same price, there's got to be sth better nearby! Average kitchen service by the beach was 45 minutes!Oh well!

If you need anything at this hotel, forget about it!!! The housekeeping is terrible. They forget to bring you towels, bath mats, or completely forget to make your room as it happened to us 3 times!!!! No minibar amenities until you beg them to bring some. Very few employees around. Even beach towels are a hassle to get! As for the manager? He's on vacation, I bet! Not at work! If this were a ship, it would sink soon. 3rd floor rooms are so old!!! The wall paper is coming out, mold is everywhere! Think twice before you book this one!

Nothing at walk-able distance, but there is bus every 5 minutes.

We were here for the first half of the Christmas break, and were quite satisfied with our stay. This Westin is located at the southern (quiet) end of the hotel zone, close to the airport (but still subject to the riiculous ripoff cab fare of $64 to the hotel zone). The hotel has several nice pools, both on the beach side and the lagoon...many people start on the beach side and follow the sun to the lagoon. What is nice is that the beach flows seamlessly into the pool area, whereas at some hotels there is a cliff. Staff is very friendly. Restaurants are a bit pricey and there are few other choices in the area. The buses to the other parts of hotel strip run frequently and are very inexpensve. Not much else in the way of entertainment, so you come here mainly for sun worship.

We showed up at the hotel and they had no record of our reservation! Thankfully we printed out the confirmation ahead of time and showed it to them so we were able to get a room. Unfortunately, it was on the first floor lagoon side. The hallways are all tile, so we heard every door slam all night long. This is fine if you're a heavy sleeper, but not good for me! The next morning, the front desk moved us upstairs to an ocean front room which was better, but you could still hear a lot of noise. Other than that, the beach was great and the food was good. We got a good deal so can't complain too much.

Our stay at THE WESTIN RESORT AND SPA in cancun was wonderful. My boyfriend and I stayed for a week at the end of Nov. It was perfectly located at the far end of the hotel zone (close to airport), with a bus stop directly outside. The hotel location was also very close to the main HWY, which was also great for us because we rented a car and traveled south nearly everyday. The staff were very friendly and accomodating. We did upgrade to the Royal Beach Club, and it was well worth it. Over all a great experience.

We have been to this Westin many times now and have never had a bad experience. The rooms have always been clean and comfortable. Unless you have kids with you, I would avoid the first floor though. The hallways are tile there and kids running up and down them can be a bit loud! All the upper floors are carpeted and much quieter. Some inconsiderate guest will always slam doors or some other noise but in a hotel, it's tough to pick your neighbors! All in all, a very enjoyable stay, again! We will go back.

The newly renovated is a joke. Shower doors did not seal. The floor is dirty and sheets smells bad. Even motels in US are better than this, and Westin charge 200 for ocean view room which window is sealed!!