$107 Avg/night
Rate and special offer based on Check-in: Jul 10, 2014 Check-out: Jul 11, 2014

The Westin Resort & Spa, Cancun

4 stars
Blvd. Kukulcan Km. 20 Zona Hotelera P. O. Box 1808, Cancun, 77500
Hotel Overview
Reviewer score
4.0
out of 5
719 reviews
Great getaway

The hotel stuff was very nice and friendly. We have a great time staying at this hotel. The... See full review

  • waterfall123
  • Jul 6, 2014
Great hotel!

The staff there were all friendly and would help you if you needed anything special. When i needed... See full review

  • Tiff T.
  • Jun 16, 2014
Quiet Cancun beach getaway in the hotel zone between lagoon and sea

The Westin Resort & Spa Cancun is perched between Nichupte lagoon and the Caribbean waters on a white-sand beach. The hotel has four shimmering outdoor pools, a fitness center and signature spa, as well as lit outdoor tennis courts, water sports and a club for kids. Elegant, contemporary guest rooms swathed in crisp linens overlook the lagoon or turquoise sea. Breeze-swept outdoor bars and restaurants and an array of indoor dining venues cater to diverse tastes. An all-inclusive plan is an option.

 

Highlights
  • Optional all-inclusive plan, including three meals daily, 24-hour room service, snacks and by-the-glass beverages
  • Modern, spacious rooms with sweeping lagoon or ocean views at Westin Resort & Spa Cancun
  • Club for children, complete with playground and indoor discovery room (fees may apply)

 

Rooms

All of the 387 contemporary guest rooms at Westin Resort & Spa Cancun are located in a six-floor main building and seven-story beach club. Each is flooded with light and features one king or two double signature Heavenly Beds with pillow-top mattresses, a breathtaking sea or lagoon view, satellite TV and wireless Internet access (fees apply). Royal rooms have private balconies, mini bars, oversized desks and in-room, laptop-sized safes as well as private check-in, complimentary daily buffet breakfast and evening hors d'oeuvres and cocktails. All-inclusive rooms in all categories feature 24-hour room service.

 

Dining

A wide range of dining options at Westin Resort & Spa Cancun caters to guests of all tastes. Options include the contemporary fine dining establishment overlooking the Caribbean or thatched-roof palapa, which sizzles fare atop hot stones. A casual snack bar, sunset bar steps from the main pool, and lounge serving martinis alongside gourmet appetizers are additional perks.

 

Recreation

The beachfront Westin Resort & Spa Cancun has its own workout room and spa offering massages and body treatments (fees apply). Many water sports are available, including parasailing and waterskiing (fees apply). Close proximity to Palancar Reef makes diving and snorkeling an option, too. Meanwhile, guests can opt to arrange tee times at a golf course nearby.

 

Transportation
  • Cancun International Airport (6 mi/9.6 km)

 

Attractions
  • Plaza Kukulcán shopping (4.5 mi/7 km)
  • Cancun Convention Center (7 mi/11.2 km)

 

Business
  • 11 flexible meeting spaces, the largest of which is a 9,688-square-foot ballroom for up to 1,200 reception-style
  • Business center

 

Hotel Map

21.0396 -86.7825
Nearby airports
Cancún International Airport, (CUN), 3.73, MI;
Area description
Resort

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The Westin Resort & Spa, Cancun Rooms

Deluxe
Description not provided

Amenities

  • High-speed internet
  • Free parking
  • Heated pool
  • No smoking rooms/facilities
General
Air conditioned
No smoking rooms/facilities
Concierge
Pet friendly
Activities
Heated pool
Fitness center or spa
Jacuzzi
Children's activities
Golf
Tennis
Tennis pro
Boating
Driving range
Water skiing
Steam bath
Scuba diving
Dining
Bar/Lounge
Restaurant
Coffee maker in room
24 hour room service
Services
24 hour front desk
Business center
Childcare Service
Concierge desk
In-Room Safe
Shops/Commercial services
Tour desk
Meeting/Banquet facilities
Boutiques
Barber/Beauty shop
Internet
High-speed internet
Parking
Free parking
Valet parking
Accessibility
Accessible facilities
Room
Mini bar
Hairdryer in room
Ironing board

Nearby points of interest

  • Iberostar Cancun Golf Course: 1.4 mi
  • Playa Delfines: 1.7 mi
  • Dolphinaris Cancun: 2 mi
  • Wet'n Wild Cancun: 2.2 mi
  • Riviera Cancun Golf: 3 mi
  • Avenida Kukulkan: 4 mi
  • Interactive Aquarium: 5 mi
  • El Rey Ruins: 5.1 mi
  • Playa Tortugas: 7.6 mi
  • Dubai Palace Casino: 7.7 mi
  • Museo Maya de Cancun: 7.8 mi
  • Avenida Tulum: 8.9 mi

Hotel Policies

Check-in:
03:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (719)

Ratings and reviews for The Westin Resort & Spa, Cancun

Overall score

4 / 5
5.01.0
719 out of 719
Amenities:
4
Room cleanliness:
4.2
Hotel staff:
4.4
Room comfort:
4.2
Location:
4.1
Value:
4.1

85% would recommend to a friend.

Sort by:
Review of The Westin Resort & Spa, Cancun

Reviewer score

5
5.01.0
waterfall123
NJ
Jul 6, 2014

Great getaway

The hotel stuff was very nice and friendly. We have a great time staying at this hotel. The location of the hotel is close to the airport but a bit far from restaurant.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
4
Hotel staff:
5
Room comfort:
5
Location:
3
Value:
4
Review of The Westin Resort & Spa, Cancun

Reviewer score

4
5.01.0
Love travel 111
San Diego, CA
Jun 21, 2014

Overall good experience

Can't complain about this hotel. The staff was friendly and hotel was clean. The only negative was the Wi-Fi always cutting off at the lobby.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
3
Value:
5
Sightseeing tip: Short walk from hotel

Good wasn't any good at the attractions.

Review of The Westin Resort & Spa, Cancun

Reviewer score

4
5.01.0
Highbluff
Virginia Beach, Virginia
Jun 19, 2014

Everything great except restaurants

Nice stay. Staff were helpful and friendly. In particular: 1. They suggested buses instead of pushing cabs 2. No one tried sales pitch for buying timeshare, etc. 3. Recommended great, non-touristy restaurant 4. No sales pitch for tours and activities 5. Posted a list of set rate cab fares. Removed hassle . The only real drawback was the restaurants. None were very good. The poolside lunch one offered $22.00 hamburgers, which weren't even tasty. The buffet was uninspiring institutional food, and very expensive, even for Cancun($34.00) incredibly, none of the three restaurants featured Mexican food! No tacos, enchiladas, etc. you wouldn't have thought you were in Mexico. This was particularly frustrating because the nearest offsite alternative restaurants were a couple of miles away. As food is a big part of our foreign vacations, this probably will keep me from coming back. For those who just go for beach and sun, it's a great place.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
4
Value:
4
Dining tip: Short drive from hotel

Avoid hotel restaurants. Go to La Desterilla. Authentic, non-touristy place, despite outside appearance. Across from kulkulcan mall. Get the Beef Arranchies.

Review of The Westin Resort & Spa, Cancun

Reviewer score

5
5.01.0
Tiff T.
Boston, Massachusetts
Jun 16, 2014

Great hotel!

The staff there were all friendly and would help you if you needed anything special. When i needed a taxi, the hotel staff would tell me the price and told me to not pay anything more. This hotel is a little bit farther from the city but it's worth it for the price.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
5
Review of The Westin Resort & Spa, Cancun

Reviewer score

3
5.01.0
cynl1051
New York, NY
Jun 16, 2014

Summer stay

I needed to stay a night in Cancun before meeting friends in Playa del Carmen. I chose the Westin with higher expectations since previous Westins I've stayed at were really nice. I was really underwhelmed by our room, and I found the service horribly slow. It's not bad for a regular hotel, but I had put Westin on a higher pedestal and found it disappointing. This hotel is all the way at the end of the strip, but the good thing is the R1 and R2 bus stop is right outside the hotel.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
2
Room comfort:
3
Location:
3
Value:
2
Review of The Westin Resort & Spa, Cancun

Reviewer score

3
5.01.0
Dr. RQS
Washington, DC
Jun 9, 2014

Wish I could provide a better review

Overall, my stay at the Westin was OK. The very best aspect of this hotel is the friendliness of the staff. Everyone is sooo nice! That being said, almost everything else (e.g., amenities, food) was just ok. One thing that was a constant frustration was how long we always had to wait for the checks. My companion and I talked endlessly about why this was such a problem. The easiest explanation was even though the hotel always felt half empty, they seemed to be constantly under staffed in their restaurants. My more empathic explanation was that it was simply a cultural difference whereby there is an expectation that people sit and relax for long periods of time after finishing their meals. that makes sense, but it became quite a frustration when we were tired and just wanted to get back to our room.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
2
Value:
2
Review of The Westin Resort & Spa, Cancun

Reviewer score

4
5.01.0
marlith
san diego
Jun 3, 2014

beautiful place and nice staff

It was great to be there nice views , great staff that work at the hotel very caring and professionals, the spa awsome food delicious general is a great hotel

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Money-saving tip: Short drive from hotel

Get the taxis in the hotel if you want to go somewhere is safe and price are the same compare to other companies

Review of The Westin Resort & Spa, Cancun

Reviewer score

4
5.01.0
JCAMary
New York
May 29, 2014

Westin Resort and Spa

Relaxing place. Good and quiet location. Helpful staff.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Review of The Westin Resort & Spa, Cancun

Reviewer score

5
5.01.0
d mo
Michigan
May 22, 2014

AWESOME!!!

There is no other word to describe this hotel. This is our 3rd visit to cancun and each time have spent it at the Westin Resort and Spa. The staff is like family to us. We will never stay at any other resort. Great food, great beach location. WOW!!! Another great stay with our Westin family.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Review of The Westin Resort & Spa, Cancun

Reviewer score

3
5.01.0
Gansito007
Business
Mexico DF
May 18, 2014

Good hotel

Excellent location, service not so good. We used this hotel because it is very near to the airport, meets expectations.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
3
Room comfort:
4
Location:
4
Value:
3
Trip purpose:

Business

Money-saving tip: Not Applicable

Use the bus to save money. Do not use taxi.

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