The Westin Lagunamar Ocean Resort Villas & Spa, Cancun ★★★★

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$276
avg/night
Rate and special offer based on
Check-in: Feb 9, 2016 Check-out: Feb 12, 2016

Nice amenities, nice location, so so service

Would recommend Wed, Apr 11, 2012
Nice new hotel across the street from large outdoor mall. Studio room is complete with efficiency kitchen which is ideal for chilling your own beer and the microwave is good for reheating your leftovers (a benefit we never really considered when booking). Service experience was poor at times. Not sure whether it's because the building is also a timeshare or not but they would rarely clean our room unless I asked. On the second day I called down to the front desk and specifically requested that our room be serviced at 11:00am each day which they confirmed. The next day our room was serviced around 6:30pm, following day I had to call again. Front desk said "oh, I thought you just wanted service at 11:00am on Tuesday". Maybe it was a communication issue but we never seemed to get on a regular schedule throughout our eight day stay and 6:30pm is very inconvenient. Called one day requesting an extra blanket for the pullout, never did get it. Service around the pool was slow. Our room was by the smaller secondary pool so we sat there. It would take about an hour to get our lunch after ordering. Eventually we would just get up and go to the restaurant for better/quicker service. The rooms are new and nice but the studio room was too tight for three people (my wife and I and our 13 year old). All in all there are some real pluses (new, location, kitchen, pool/beach) and some minuses (service, room size). Best suited for a large family or a couple of families travelling together as you can get adjoining rooms. Many guests made a run to Walmart and then cooked in each night (grills are available by the pool at no charge) and the in-room kitchen provides all the amenities for cooking. This can dramatically lower the cost of your trip. We go to Cancun to relax so the last thing we want to do is cook dinner so for us this had little appeal. For this reason, with all the potential places to stay in Cancun, we will try something different next time.

Dining

Try Surfing Burrito (across from Senior Frog), their burritos are the best I've ever had and they're only five dollars US. It looks like a hole in the wall but don't be put off by appearances, you won't be disappointed. Take the bus, it's cheap and easy.

| Holland, MI, USA Family

3 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 4 /5
  • Hotel staff: 3 /5
  • Comfort: 4 /5
  • Location: 5 /5
  • Value: 3 /5

A great stay in Cancun

Would recommend Wed, Apr 4, 2012
We had a great 3 night stay at the Westin Lagunamar. Over all we really enjoyed our time at Westin. The beach/ pool / room was excellent and we had a very nice vacation. We got to the hotel around 2 pm after a long tiring journey. It took us a long time to check in as they seemed to be short staffed at the Lobby. We later realized that the lobby is always crowded, so give some extra time to check in. We were pleasantly surprised to get upgrade to a 1 bedroom. However, the staff won't allow us to check in till 4 pm...so we had to bide an hour or so till they could clear the room. The food in the restaurant close to the pool was bad...we didn't eat in the hotel after that. We had a great view of the ocean and the pool. The 1 bedroom is very spacious and the kitchen is fully equipped. We found the staff very responsive to all our requests. The pool/ hot tub are great, and despite the huge size of the resort, the pool are never felt crowded. Great place...would highly recommend others to go.

Time saver

The Hotel doesn't allow you to check in to your room till 4 pm. Make sure you co-ordinate your flights accordingly

| Houston, TX, USA Couples

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 3 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 4 /5

Family Vacation

Would recommend Thu, Mar 29, 2012
Had a great time on vacation. The room was clean and the staff was friendly.

| Indiana, USA Family

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 4 /5
  • Hotel staff: 5 /5
  • Comfort: 4 /5
  • Location: 5 /5
  • Value: 4 /5

Everything Good except the mail service.

Would recommend Tue, Mar 27, 2012
Everything very good, friendly staffs, great view from the room, and perfet location as it is located opposite to a shopping mall. Just cross the road, and easily access to resturants with reasonable prices. The only unhappy experience was that I asked the reception to mail four post cards for me, but none of them arrived their destination. I am sure that the addresses are all correct and stamps are attached to the post cards.

| Shanghai Family

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 4 /5
  • Hotel staff: 4 /5
  • Comfort: 4 /5
  • Location: 5 /5
  • Value: 4 /5

Service

Would not recommend Sun, Mar 25, 2012
The service at the hotel was quite poor. The rooms were not cleaned everyday and when they were it was not done very well. There were no sheets for the sofa bed and whenever we called for one it was always "on the way". The staff at the reception seemed aloof and were never quick to help. They always seemed to be too involved in their computers and would treat us as if we were disturbing them and wasting their time.

| Illinois, USA Friends

2 /5

Overall score
  • Amenities: 2 /5
  • Cleanliness: 2 /5
  • Hotel staff: 1 /5
  • Comfort: 2 /5
  • Location: 3 /5
  • Value: 2 /5

ideal location for cancun activites

Would recommend Sun, Mar 25, 2012
Our ocean studio room included a fully equipped kitchen, washer/dryer, and a fabulous view of the beach and resort property. There is a shopping mall across the street with numerous restaurant choices. The concierge staff is very helpful and pleasant. The pools and beach areas are amazing. We had a very comfortable and pleasant stay, six days and nights that passed way too quickly! Tulum, Xel-Ha, Chichen Itza and Xcaret are popular and highly recommended. Our sailing tour to Isla Mujeres included limitless beverages (rum, tequila).

Money saver

City bus transportation is 8.5 pesos each way and adjacent to the hotel. Coffee shops and curbside food vans are across the street. Bring your own 'biodegradable' sun screen to snorkel at Xel-Ha. Most tours include food and drinks. Local banks or monetary exchange stands provide a better rate than the airport (with no fees).

| New Mexico, USA Couples

5 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Great getaway

Would recommend Mon, Mar 19, 2012
Everything was wonderful. However, upon returning and reviewing credit card charges online, there was a $200.00 USD mistake. Trying to resolve.

| Granite Bay, CA, USA Family

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Do Not do the Timeshare Presentation!!

Would not recommend Mon, Mar 19, 2012
We stayed at this property Jan with a friend that was an owner at this property and we did not get the rooms we had requested and had problems checking in. After that - we had a lovely time and my husband and I did go thru their timeshare program and which gave us a discount on a future trip. All total - we paid 1550.00 . We called today to book our time there the end of June and was told the hotel was overbooked. I spoke with Roxanne. She told me she would do what she could to secure us the dates. Meanwhile - I checked the availability online and found it available on all of the popular searches for rates from 638.00 to 750.00 for the same time period, so we definitely feel foolish for falling for the time share presentation and the promise to save money on our next vacation. When I called Roxanne back- she gave me attitude saying I did not giver her time to work on the problem and she then gave us the time. My problem is that she lied to me from the beginning. She told me they were oversold and over booked when really they only hold back a few rooms for the people who go thru their timeshare program and pre-paid. Perfect example of corporate greed and poor customer service. You would think that someone paying twice as much as their advertised rate would get a little priority. I rec'd my confirmation and it now discloses that the property is under construction and that they hope this will not effect my vacation. What does that mean???

| Palm Harbor, FL, USA Family

3 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 4 /5
  • Hotel staff: 2 /5
  • Comfort: 3 /5
  • Location: 4 /5
  • Value: 2 /5

Westin Lagunamar - A great experience

Would recommend Wed, Mar 14, 2012
Our first time to cancun and we had a great time. Positives - great location (before the mall & bus stand) - nice beach and ocean view - lovely pool and other amenities - Having a suite with kitchen really helps to stay in budget. Outside food were quite expensive for Mexico cost-of-living Negatives - second bed in couch was uncomfortable to sleep on - Needed to call clean up crew thrice to clean the room - Vegetarian options are limited While we had a great time. We recommend that a) you book discounted tour tickets before you travel there b) All local folks see of you as "walking $$ signs". The place has become too commercial and money minded. Everywhere you turn they demand tips.

Dining

There is a great restaurant called Natura just opposite the flea market that serves great veggie food at decent prices.

| Texas, USA Family

4 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 3 /5
  • Hotel staff: 4 /5
  • Comfort: 3 /5
  • Location: 5 /5
  • Value: 3 /5

Good place

Would recommend Wed, Mar 14, 2012
Good hotel , very good food , very good staff sss.

| Chicago, IL, USA Business

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5