The Royal Sands Resort & Spa

The resort was quite nice and clean. However, everything is excluded from the price you pay. The staff is always trying to sell you things for extra cost. The prices on the resort are excessively high, drinks are around 8 dollars (only one shot of alcohol per beverage) and the food is minimum 10 dollars for something as small as a quesadilla. The grocery store on site doesn't offer much and it is WAY over priced. The entertainment is weak, nothing happens at the resort except for a few activities such as pool/beach volleyball, however hardly anyone participates. There is absolutely NOTHING happening at night so if you plan to hang around the resort, bring your own entertainment. Overall, not what I expected. Although the beach and pools were beautiful, the atmosphere was not what was portrayed.

The Royal Sands Resort & Spa was one of the best choice I could have ever made. The staff and the location was very nice & beautiful. I really enjoyed the resort it was like I was at home with everything that I needed in the same location. This resort I would continue to travel to from year to year. Thanks Again.

Pleasent experience. beautifull hotel.Better say,beautifull RESORT. Nice,cortegeus,pleasent staft.Great pools.Excellent restaurants with great menus and reasonable prices. Spotless floors. Very nice and super-clean rooms Ah, the. most important:security all over and "springbrakers" under control

The facility was wonderful, well maintained. The beach was beautiful… The problem is this is not a hotel it is a time share. If you plan on staying over a Saturday you will need to move rooms and the process they use moves you into a new room that has not been cleaned yet so they can clean the room you are leaving. When you complain, they point you to their rules that clearly state that you should expect to be moved into a dirty room (by the way the rules are only available in the room, not when you check in). The room we were moved into was unlivable (you did not want to sit down). Things growing in the refrigerator, used towels on the floors and furniture… The original instructions you receive about the move when check in state you need to be in your room at 11:00 so they can move you (not able to plan to be offsite that day). After this all happens and you complain about living in a dirty room, they tell you that you had an option to check out at 11, and check back in at 4 (never having to live in a dirty room). In my opinion a much better option. Besides having to live in a room that had not been cleaned after the last group left, everything was wonderful. I would recommend this to a friend if they were not staying over a Saturday.

Me and my husband went on this vacation expecting an "all inclusive vacation." Even though it wasn't that, the staff was unfriendly, not helpful. We were never contacted by our conceire or welcomed for complimentary anything.. We had to hunt down staff for everything. This hotel has wonderful beaches, but it is a timeshare and that is what they are interested in "selling", NOT the customers... WAY overprised for what you get!!!!

Location was very convenient to airport. We've stayed here before and everything about the place is outstanding. Staff wonderful, the pool area & beach is terrific, and the rooms were excellent. Only complaint I had was the little pillows. Full kitchen so very convenient if want to reduce eating out expenses. The grocery store in the resort was reasonably priced and had a wide selection.

With the exception of having to change rooms mid-vacation (it's a time share complex), we had a great trip. The staff at the Royal Sands is really top notch and made our stay fantastic. The crowd was a little on the older side, but we really wanted a nice relaxed locale without worrying about house music at the pool or spring breakers, so this place fit the bill.

We selected this resort based on the positive reports on the internet from other travelers and we are very happy with our stay. The location is good, with the Kukulcan Plaza, a classy shopping mall next door (five minutes walk to the north), and Katsu-Ya, an upscale Japanese Restaurant, just across the road from the mall. We would have given a nine instead of 8.5 had it not been these two areas: 1) The beds are too soft and not up to international standards when most hotels are now offering harder beds especially for people who might have back problems 2) The two adults pools are a bit shallow, maximum 4 feet 8 inches; not deep enough for hydro therapy exercises (where you ride on a styrofoam noodle which keeps you afloat and walk in the water).

I thought this was the best hotel I've been to in Cancun so far (out of 4 previous hotels). It has an accesible beach as well as a great pool. The on-site marketplace is well stocked with fruits, vegetables and all other foods, and allows you to put together a cheap breakfast or lunch or even dinner. The rooms were spacious the balconies are huge (both rooms had exits onto the balcony). The staff is very friendly and pleasant. Next time I will book here for sure.