The Royal Caribbean

We got a beachfront room with views and sounds of the ocean! The hotel discouraged us from opening the sliding glass door, but we did it anyway to enjoy the fresh ocean air in our room...what a stupid policy for an oceanfront room! We didn't have a good experience after we got our room. The key to the room did not work. We had to go back and forth five times from our room to the reception desk (which was a bit of a hike) to report that the key didn't work after they said it was fixed. It took them five hours before problem was resolved...not a good first impression.

A very nice resort with extremely friendly and helpful staff. I wanted to stay somewhere near the beach and this fit the bill. A beautiful, well-kept beach just steps away. A very spacious living, dining, kitchen area. We didn't use a lot of the amenities, but there was a huge, meandering pool so it never seemed crowded and pool activities for those who wished to participate. The only glitch was that since we stayed over until Sunday, we had to relocate for the last day (their normal rental period is Saturday till Saturday). It was a bit of a hassle, but it did give us a different perspective from the top floor of a differently oriented building.

We didn't realize this hotel is primarily time shares and not a full service hotel. Lots of family groups there for Xmas vacation. Many many children. It was pleasant there, but, as a couple, it wasn't what we wanted. Also, a free Sunset Cruise was to be included with our reservation. We called and booked the cruise with Greyline Tours and they never came to pick us up! Disappointing.

Always a wonderful time at this hotel. Service can't get any better!

Selected Royal Caribbean to join friends while celebrating our big anniversary. Wonderful resort friendly staff ..took advantage of massage and some activities that were great. Liked the three resort access to give you more options. Liked the market grocery stores..prices were good and selection was good.

My husband and I decided last minute to go to Cancun. We were there Aug. 13-17, 2012. The Royal Caribbean was a very nice place. The staff were very friendly and helpful. The hotel rooms were really nice, and cleaned thoroughly everyday. The outside grounds are well kept and they are always maintaining it. We had a problem with our air conditioner not working and our phone, but they got technicians on both problems and both were solved right away. Will stay here again or the other Royal hotels. Had a nice view of the pool and ocean. Looking forward to going back.

Excelent hotel at excelent location, the best beach in Cancun, friendly people, the pool was awesome

As grandparents we were happy to find a place where we could find a convenient golf course as well as enjoy our grandson playing with his new found friends in the kiddie pool. The staff treated us cordially at every opportunity. There were many restaurant choices in the vicinity and since we had a rental car we were able to take advantage of them. Overall, a fine time was had by all.

The experience as a whole was very very good. One thing happened while we were there that will leave a bad taste though. My wife went up to the room one day to find 2 maids and a maintenance man in our room,and a what looked like a mixed drink on the counter that looked like it could have been made from alcohol bottles that we had there on the counter in our room. We notified the management and they said they spoke to the employees involved?

Don't hesitate to book your room(s) at the R.C. or any of Royals resorts in Cancun. The service, the rates, the activities were *totalmente perfecto!* Better than a great value, it was easily worth double what we paid! Though this was our first trip to Cancun, we travel often and have moderately-high expectations of our accommodations. In our quest to post a 'fair' review, we were determined to pinpoint at least one item that didn't far exceed those expectations. It wasn't easy, but we came up with this; the distance from the beach to the room could have been shorter. That's it! The employees (at 3 of the Royal properties we visited) were consistently enthusiastic, helpful and seemed genuinely eager to make our Caribbean vacation memorable and exciting. The resort itself is stunning and in a perfect location to ensure timely travel throughout the hotel zone. Rather than spending a small fortune on taxi service, we found the local buses to be safe and simple, with a stop conveniently located on the RC property. Royal also provides a private shuttle to transport guests between the resort's properties. We booked 3 excursions through the concierge (Isla Mujeres, Chitzen Itza and Captain Hook's Dinner) Each trip had a seamless itinerary and was reasonably priced. It's difficult to ignore the reports you hear of violence escalating in MX, but don't hesitate to book your trip to Cancun - and the Royal Resorts. We found both to be safe, family-friendly and above all, loads of fun!