$249 Avg/night
Rate and special offer based on Check-in: Jun 1, 2013 Check-out: Jun 2, 2013

The Ritz-Carlton Cancun

5 stars
Retorno del Rey # 36, Zona Hotelera, Cancun, 77500
Hotel Overview
Reviewer score
4.6
out of 5
61 reviews
Getaway for mom and dad

Though you could comfortably bring the kids... Why? Amazing service, great food, literally... See full review

  • RCC1
  • Mar 11, 2013
Amazing!

Our stay at the Ritz was fantastic. The staff, in particular, was exceptional. Everyone was so... See full review

  • Matt and Nicole
  • Feb 22, 2013
Sophisticated paradise with access to historic sites in Cancun

Ritz-Carlton Cancun is a sophisticated resort providing a fusion of elegance and Mexican-style accents with charming views of the Caribbean Sea. This Cancun hotel features recreation facilities including Kayant Spa, fitness center, two outdoor pools and oceanfront whirlpool. While on holiday, visitors can play at the world-class tennis courts at the on-site Cliff Drysdale Tennis Center or venture to the historic Mayan attractions such as Chichen-itza, Tulum, and Cob. Diners can savor succulent treats at the on-site restaurants and bars, including the award-winning Fantino and The Club Grill. Ritz-Carlton Cancun also has a supervised Kids Camp offering half- and full-day activities.

Highlights
  • AAA Five Diamond awarded restaurants Fantino and The Club Grill
  • Beachside massage services at Kayant Spa
  • Exclusive cooking sessions at Viking Culinary Center
  • Supervised Kids Camp
Rooms

The 365 lavishly appointed and spacious rooms, suites, and Ritz-Carlton Club Level units at Ritz-Carlton Cancun feature elegant decor and private balcony or terrace that opens to picturesque panorama of the Caribbean Sea. State-of-the-art amenities include iPod dock, high-speed Internet access, safe deposit box, bathroom with deep-soaking tub, and glass-enclosed rain shower. Suites come with a living area while Ritz-Carlton Club Level section has a private lounge.

Dining

The Ritz-Carlton Cancun is home to several restaurants, some of which feature special menus for children. There is a sushi bar, a traditional, award-winning The Club Grill with live jazz, and top-rated Fantino with live entertainment and sophisticated, eclectic a la carte and tasting menus. Guests can also enjoy a steakhouse, more casual Mexican cafe and beachfront bar and grill. In the lobby, a lounge with a dance floor and terrace for tropical cocktails entices. Sophisticated wine and cocktail lists are found throughout the resort.

Recreation

Guests at Ritz-Carlton Cancun can have relaxing herbal steam sessions and Swiss and open-air showers at Kayant Spa and play world-class tennis at Cliff Drysdale Tennis Center. Kids can enjoy various activities at the supervised Kids Camp.

Transportation
  • Cancun International Airport (10 mi/16 km)
Attractions
  • Aquaworld (0.7 mi/1.2 km)
  • Playa Delfines (0.8 mi/1.3 km)
  • Acuario Interactivo (1.1 mi/1.8 km)
  • La Isla Shopping Mall (1.2 mi/1.9 km)
  • Zona Arqueologica El Rey (2.4 mi/3.9 km)
  • Pok Ta Pok Golf Course (2.8 mi/4.6 km)
  • Plaza de Toros Cancun (5.2 mi/8.4 km)

The Ritz-Carlton Cancun Rooms

Guest Room Ocean View
Guest room, 1 King or 2 Double, Ocean view, Balcony. Elegant residential style room with stunning view of the Caribbean
Guest Room Oceanfront
Guest room, 1 King or 2 Double, Oceanfront, Balcony Luxurious residential style room with breathtaking oceanfront view of the Caribbean
One Bedroom Suite Ocean View
1 Bedroom Suite, 1 King, Ocean view, Balcony. Stylish spacious accommodations with living room and spectacular view of the Caribbean
One Bedroom Suite Ocean front
1 Bedroom Suite, 1 King, Oceanfront, Balcony. Spacious corner suite with living room and breathtaking views of the ocean from two angles
Club Level Guest Room
Club level, Guest room, 1 King or 2 Double, Top floor Commanding views of the ocean with exclusive access to the Club Lounge offering continental breakfast, light lunch, tea time and cordials
Club Level Executive Suite
Club level, Executive Suite, 1 King, Top floor Stylish spacious suite with living room and spectacular view of the Caribbean with exclusive access to the Club Lounge offering continental breakfast, light lunch, tea time and cordials

Amenities

  • High-speed internet
  • FREE parking
  • Outdoor pool
  • No smoking rooms/facilities
General
Air conditioned
No smoking rooms/facilities
Elevators
Ice machine
Activities
Outdoor pool
Fitness center or spa
Health club
Exercise gym
Sauna
Children's activities
Jogging track
Tennis
Water skiing
Picnic area/tables
Steam bath
Horseback riding
Scuba diving
Dining
Bar/Lounge
Continental breakfast
Restaurant
Coffee maker in room
Lounge
24 hour room service
Room service
Services
24 hour front desk
Business center
Maid service
Laundry service
Guest laundromat
Express checkout
Babysitting/Child services
Concierge desk
Laundry/Valet services
Wake-up service
Safe deposit box
Meeting/Banquet facilities
Car rental desk
Barber shop
Barber/Beauty shop
FAX
Video checkout
Gift shop
Currency exchange
Florist
Internet
High-speed internet
Parking
FREE parking
Parking
Valet parking
Accessibility
Accessible facilities
Room
Television with cable
Radio
Safe
Phone with speaker
Telephone
AM/FM alarm clock
Mini bar
Free newspaper
Hairdryer in room
Turndown service
Bathroom telephone
Cribs available
In room movies
Temperature control
Iron
Ironing board

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Reviewer score 4.5 out of 5
Reviewer score 4.5 out of 5

Hotel Map

21.0933 -86.7682
Area served
25 minutes from downtown Cancun, 20 minutes to the port and a 45 minute boat adventure to Isla Mujeres island, An hour from Xcaret, a 250-acre eco-park, 90 minutes from the ancient Mayan city of Tulum
Nearby airports
25 minutes from Cancun International Airport
Area description
Cancun. Located in the northern region of Mexico's Yucatan Peninsula, Cancun has become one of the Caribbean's top destinations. Renowned for its vibrant nightlife and brilliant white beaches, Cancun is a gateway to monumental archaeological treasures, colonial cities and unexpected natural wonders.
The impressive Mayan sites at Tulum, Cob, Chichn-Itz and many others are echoes of a fascinating and legendary culture. Outdoor enthusiasts flock to Cancun not only for its endless beaches and perennial sunshine, but also for a variety of lively and leisurely pastimes.

Nearby points of interest

  • Avenida Kukulkan: 0.4 mi
  • Interactive Aquarium: 1.2 mi
  • El Rey Ruins: 1.2 mi
  • Playa Delfines: 2.1 mi
  • Museo Maya de Cancun: 4 mi
  • Dolphinaris Cancun: 4.8 mi
  • Riviera Cancun Golf: 6.3 mi

Dining

Fantino
Fantino offers an awarded Mediterranean carte that features a loyal devotion to natural flavors combined with avant-garde culinary techniques. The indulging experience is completed by vibrant classic art, impeccable service and live piano music.
The Club Grill
A sophisticated award wining English Club-like venue, which offers a creative blend of traditional and modern cooking methods for the finest gourmet experience. The both luscious and dazzling menu is paired with an extensive international wine selection and live jazz music to spice up the night.
The Culinary Center
A residential-style ocean front kitchen that brings together unparalleled culinary talent, the freshest ingredients and the world-renowned equipment from Viking Range. At The Culinary Center, guests are able to enjoy two unique culinary experiences: Dine with the Chef and Cooking Lessons.
Casitas
Boasting chic hand-made cabanas transformed into private dining rooms on the beach, where guests are able to enjoy dinner under the stars in their private palapa and the sounds of the ocean as their live entertainment.
El Cafe Mexicano
Offering indoor and outdoor dining, in a casual atmosphere overlooking the Caribbean Sea. Serving Mexican and American favorites, this restaurant features inventive breakfasts and elaborated buffets.
The Caribe Bar & Grill
Located poolside overlooking the beach. Caribe Bar and Grill offers Caribbean specialties, tropical drinks and fresh coconuts by the beach.
The Lobby Lounge
Presents an array of dining and entertainment experiences in four distinct ambiances:
Sushi and Ceviche Bar serving a light selection of Japanese delicacies and South American ceviches
The Dance Floor, with live music seasonally
The Terrace, an intimate setting to enjoy tasty tropical cocktails and the warm Caribbean breeze
Clau, a contemporary background to mingle with friends

Hotel Policies

Check-in:
1300
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (61)

Ratings and reviews for The Ritz-Carlton Cancun

Overall score

4.6 / 5
61 out of 61
Amenities:
4.5
Room cleanliness:
4.8
Hotel staff:
4.8
Room comfort:
4.7
Location:
4.6
Value:
4.3

97% would recommend to a friend.

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Review of The Ritz-Carlton Cancun

Reviewer score

5
Awkeman
Manteca, CA
Oct 17, 2012

INCREDIBLE PLACE TO STAY

Our first visit to the Ritz-Carlton Cancun and we will be back on a yearly basis if we can. From the staff to the location to just everything and anything it was incredible. We have no idea why anyone would stay anywhere in Cancun but this hotel. I can not find enough positive words to describe the entire stay. Awsome from begining to end. Will be a customer for life guarteed.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Dining tip: Short walk from hotel

La Habituela is a must on a Monday, Wednesday or Friday night. Make reservations and sit back and enjoy a wonderful meal in a outstanding environment with a free Mayan show rightin front of you. For dinner and a show it is an incredible offer and the show is free. A must do in Cancun.

Review of The Ritz-Carlton Cancun

Reviewer score

5
AlyceM
Chicago
Oct 2, 2012

Wonderful family vacation

Our stay at the Ritz Carlton in Cancun was wonderful! The property is beautiful and located right on the beach. What really made our stay special was the people who work at this location from the moment we checked in we were treated with so much warmth and friendliness. Every thing we asked for was taken care of and then some! The restaurants are fabulous and the Kids Club was awesome! There was truly something for everyone on this trip and we will return for sure!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
4
Value:
5
Entertainment tip: In Hotel

Kids Club is awesome! I would also strongly suggest setting up transportation via the hotel to and from the airport; worth every penny!

Review of The Ritz-Carlton Cancun

Reviewer score

5
Sheils
Agoura Hills
Sep 23, 2012

cancun vacation

Staff were very accommodating and service was excellent. Room was clean and housekeeping comes twice a day. Restaurants were good as well and food was excellent. Will love to come back again at the Ritz.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
4
Sightseeing tip: Not Applicable

book attractions ahead of time and make sure transportation is included to/from the hotel.

Review of The Ritz-Carlton Cancun

Reviewer score

5
Z Bone
Lexington,KY
Aug 19, 2012

relaxing getaway

Beautiful grounds. Hotel on windward side so expect rougher seas. Walking distance to great restuarants besides the restuarants in the Ritz.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
4
Value:
4
Sightseeing tip: Not Applicable

Hotel provides tours and water activities.

Review of The Ritz-Carlton Cancun

Reviewer score

5
The best bf
Los Angeles California
Aug 15, 2012

Awesome!!

Great Sevice! Ocean view was amazing! Everybody was extremely nice. Memories are priceless.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Review of The Ritz-Carlton Cancun

Reviewer score

5
anliyn
new york new york
Aug 2, 2012

Friends getaway

It was my secod time in cancun and this time it was so much better thanks to the ritz hotel staff and ameneties. It is a great place for calm relaxing and luxurious getaway. Food, service, rooms, beach amenities (only u have to pay 10$ for the umbrella on the beach) and location are perfect! The only thing that was disappointing is spa: even as a guest of the hotel you have topay to use the facilities and the massages are pricy & so so. Therefore you you have some money to spend just go for it!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
4
Dining tip: In Hotel

The medeteraninan restaurant in the hotel is superb!

Review of The Ritz-Carlton Cancun

Reviewer score

5
Marish25
Los Angeles Ca
Jul 28, 2012

the best in Cancun

The service there was the winning point!!!!!!!!!!!!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
4
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Review of The Ritz-Carlton Cancun

Reviewer score

5
Jodi Leigh
DC
Jul 10, 2012

Relaxing retreat

Food , Service and staff are worth every penny ! Club level is a true value !

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
4
Dining tip: In Hotel

The Casitas is a must for dinner !

Review of The Ritz-Carlton Cancun

Reviewer score

4
GSNY
New York
Jul 9, 2012

Comfortable Hotel - Could be better for the price

- Room was very clean and well maintained. - Staff very friendly & provided good service - Pools were great. - Food is ordinary at casitas & el cafe mexicano. All of the restaurants are overpriced. - Location is close to aquaworld but further away from the malls and nightlife .than westin - Decor is dated and could use updating badly. - Overall good experience but will probably say that it could be much better for the premium it charges over the other 4 & 5 stars.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
3
Value:
3
Review of The Ritz-Carlton Cancun

Reviewer score

5
rick one
west shokan , New York
Jul 4, 2012

fantastic stress free vacation

absolutely fabulous.....great food, wine, & customer service.....the hotel is beautiful .....will return...

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Dining tip: Short drive from hotel

try JC Capitane"s restaurant on the Lagoon side...fabulous food...romantic atmosphere....

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