$299 Avg/night
Rate and special offer based on Check-in: May 10, 2014 Check-out: May 11, 2014

The Ritz-Carlton, Cancun

5 stars
Retorno del Rey #36, Zona Hotelera, Retorno del Rey #36, Zona Hotelera, Cancun, 77500
Hotel Overview
Reviewer score
4.6
out of 5
62 reviews
Ritz Carlton Cancun

Wonderful stay - staff was courteous, friendly and helpful - would highly recommend and plan to... See full review

  • SSchaf4
  • Dec 19, 2013
Getaway for mom and dad

Though you could comfortably bring the kids... Why? Amazing service, great food, literally... See full review

  • RCC1
  • Mar 11, 2013
Sophisticated paradise with access to historic sites in Cancun

Ritz-Carlton Cancun is a sophisticated resort providing a fusion of elegance and Mexican-style accents with charming views of the Caribbean Sea. This Cancun hotel features recreation facilities including Kayant Spa, fitness center, two outdoor pools and oceanfront whirlpool. While on holiday, visitors can play at the world-class tennis courts at the on-site Cliff Drysdale Tennis Center or venture to the historic Mayan attractions such as Chichen-itza, Tulum, and Cob. Diners can savor succulent treats at the on-site restaurants and bars, including the award-winning Fantino and The Club Grill. Ritz-Carlton Cancun also has a supervised Kids Camp offering half- and full-day activities.

Highlights
  • AAA Five Diamond awarded restaurants Fantino and The Club Grill
  • Beachside massage services at Kayant Spa
  • Exclusive cooking sessions at Viking Culinary Center
  • Supervised Kids Camp
Rooms

The 365 lavishly appointed and spacious rooms, suites, and Ritz-Carlton Club Level units at Ritz-Carlton Cancun feature elegant decor and private balcony or terrace that opens to picturesque panorama of the Caribbean Sea. State-of-the-art amenities include iPod dock, high-speed Internet access, safe deposit box, bathroom with deep-soaking tub, and glass-enclosed rain shower. Suites come with a living area while Ritz-Carlton Club Level section has a private lounge.

Dining

The Ritz-Carlton Cancun is home to several restaurants, some of which feature special menus for children. There is a sushi bar, a traditional, award-winning The Club Grill with live jazz, and top-rated Fantino with live entertainment and sophisticated, eclectic a la carte and tasting menus. Guests can also enjoy a steakhouse, more casual Mexican cafe and beachfront bar and grill. In the lobby, a lounge with a dance floor and terrace for tropical cocktails entices. Sophisticated wine and cocktail lists are found throughout the resort.

Recreation

Guests at Ritz-Carlton Cancun can have relaxing herbal steam sessions and Swiss and open-air showers at Kayant Spa and play world-class tennis at Cliff Drysdale Tennis Center. Kids can enjoy various activities at the supervised Kids Camp.

Transportation
  • Cancun International Airport (10 mi/16 km)
Attractions
  • Aquaworld (0.7 mi/1.2 km)
  • Playa Delfines (0.8 mi/1.3 km)
  • Acuario Interactivo (1.1 mi/1.8 km)
  • La Isla Shopping Mall (1.2 mi/1.9 km)
  • Zona Arqueologica El Rey (2.4 mi/3.9 km)
  • Pok Ta Pok Golf Course (2.8 mi/4.6 km)
  • Plaza de Toros Cancun (5.2 mi/8.4 km)

Amenities

  • High-speed internet
  • Free parking
  • Outdoor pool
  • No smoking rooms/facilities
General
Air conditioned
No smoking rooms/facilities
Elevators
Ice machine
Activities
Outdoor pool
Fitness center or spa
Fitness Center
Exercise gym
Sauna
Children's activities
Jogging track
Tennis
Water skiing
Picnic area/tables
Steam bath
Horseback riding
Scuba diving
Dining
Bar/Lounge
Continental breakfast
Restaurant
Coffee maker in room
Lounge
24 hour room service
Room service
Services
24 hour front desk
Business center
Maid service
Laundry service
Guest laundromat
Express checkout
Childcare Service
Concierge desk
Laundry/Valet services
Wake-up service
In-Room Safe
Meeting/Banquet facilities
Car rental desk
Barber shop
Barber/Beauty shop
FAX
Video checkout
Gift shop
Currency exchange
Florist
Internet
High-speed internet
Parking
Free parking
Parking
Valet parking
Accessibility
Accessible facilities
Room
Television with cable
Radio
Safe
Phone with speaker
Telephone
AM/FM alarm clock
Mini bar
Free newspaper
Hairdryer in room
Turndown service
Bathroom telephone
Cribs available
In room movies
Temperature control
Iron
Ironing board

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Hotel Map

21.0933 -86.7682
Nearby airports
Cancun International AIrport, (CUN), 12.00, KM, NW;
Area description
Resort, Location Type: Resort

Nearby points of interest

  • Avenida Kukulkan: 0.4 mi
  • Interactive Aquarium: 1.2 mi
  • El Rey Ruins: 1.2 mi
  • Playa Delfines: 2.1 mi
  • Iberostar Cancun Golf Course: 2.4 mi
  • Museo Maya de Cancun: 4 mi
  • Playa Tortugas: 4.1 mi
  • Wet'n Wild Cancun: 4.4 mi
  • Dolphinaris Cancun: 4.8 mi
  • Dubai Palace Casino: 5 mi
  • Avenida Tulum: 6 mi
  • Riviera Cancun Golf: 6.3 mi

Dining

The Club Grill
10 years of award wining cuisines, jazz band and dance, AAA 5 Diamond Award.
Fantino
Frantino offers Mediterianean fine dining cuisine in a classical European ambiance with live piano music.
El Cafe Mexicano
The menu features Mexican and American favorites with two theme nights; Friday - lobster buffet and seafood, Tuesday - Mexican fiesta. Live music.
The Caribe Bar & Grill
Poolside - Tropical cocktails 9:00 AM - 7:00 PM, and light fare 11:00 AM - 5:30 PM.
Casitas
Poolside terrace and casitas set up on the beach. Grilled meat and seafood selection.
Suchi & Seafood Bar
At the lobby bar & Suchi, light seafood meals. Live music with singer.
Culinary Center
Hands-on cooking classes, $115.00USD each one. Wine and tequila tasting 6:30 PM Fri. & Sat. - $65.00USD each one.

Hotel Policies

Check-in:
03:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (62)

Ratings and reviews for The Ritz-Carlton, Cancun

Overall score

4.6 / 5
62 out of 62
Amenities:
4.5
Room cleanliness:
4.8
Hotel staff:
4.8
Room comfort:
4.7
Location:
4.6
Value:
4.3

97% would recommend to a friend.

Sort by:
Review of The Ritz-Carlton, Cancun

Reviewer score

5
SSchaf4
West Chester, PA
Dec 19, 2013

Ritz Carlton Cancun

Wonderful stay - staff was courteous, friendly and helpful - would highly recommend and plan to return.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
4
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Sightseeing tip: Short walk from hotel

Tequila tasting at La Distillary

Review of The Ritz-Carlton, Cancun

Reviewer score

4
Al swood
Brighton uk
Apr 1, 2013

Good family hotel

Very good and the concierge was supberb Not sure this hotel is the best value ritz with such good local competition but we throughly enjoyed the resort

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
4
Room comfort:
5
Location:
5
Value:
3
Dining tip: Short walk from hotel

Harry's , Fred's and la distilleria All short distance and very good

Review of The Ritz-Carlton, Cancun

Reviewer score

5
RCC1
Atlanta, GA
Mar 11, 2013

Getaway for mom and dad

Though you could comfortably bring the kids... Why? Amazing service, great food, literally everything is convenient. Not cheap, but hey, it is the Ritz Carlton.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
4
Value:
4
Dining tip: In Hotel

Chef's table at the hotel - unbeatable.

Review of The Ritz-Carlton, Cancun

Reviewer score

5
Matt and Nicole
Michigan
Feb 22, 2013

Amazing!

Our stay at the Ritz was fantastic. The staff, in particular, was exceptional. Everyone was so friendly, helpful and hardworking. It was our anniversary and they went above and beyond for us to make it an even more incredible trip for us. Thank you for an unforgetable vacation!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Review of The Ritz-Carlton, Cancun

Reviewer score

5
traveling Va. exec
Virginia
Feb 19, 2013

great experience

This is what all hotel chains strive for. Consistency. If you pay for 5 star you expect 5 star and the Ritz Carlton delivered. From the moment that we arrived until we left, the service was top level and always at hand. The facilities were perfectly maintained. The staff was constantly available without being intrusive. While the hotel is large you never felt crowded or had to wait. it was obvious that a great deal of time and effort goes into maintaining the standards that 5 star designation requires. Definitely will be back.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Dining tip: Short walk from hotel

Cenocollo Mare restaurant was fantastic with views of the lagoon at Sunset and an incredible wine list. the sommelier was great and a real help.

Review of The Ritz-Carlton, Cancun

Reviewer score

5
YelenaS
San Francisco
Jan 8, 2013

Very nice hotel

Very positive, love location. Wish they have breakfast included

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Dining tip: Short walk from hotel

none

Review of The Ritz-Carlton, Cancun

Reviewer score

2
Keeper01
San Fran area
Jan 7, 2013

Front Desk Manager

The Hotel is lovely...and YES the rooms are a bit tired. To make the point; the hotel air vents that shares cool air is also connected to each room as we found. - As our neighbor started smoking cigarettes at midnight for a couple hours. The Smoke ended up in our room all night. The second night was a too much...he smoked CIGARS from around 12:30 to 2 in the morning. This left us gasping for air and no sleep for a second night. The kicker was the Front Desk Manager. When we explained the issue and that we had notified the front desk the day before; he told us we are departing today and we paid our booking throught Obz.I explained again that it the cigar smoke that was the issue and why was he addressing Obz? I asked what does that mean? He said, Obz has not paid us for the room yet. In my shock and confusion I asked him call his Manager. After explaining what her manager did, in front of of the man, he turned his nose up and refused to answer questions. So, Obz, I think you need to find out if your clients are being respected, as we obviously were not due to being an Obz customer in the RITZ CARLTON IN CANCUN.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
4
Hotel staff:
4
Room comfort:
3
Location:
3
Value:
2
Dining tip: Short drive from hotel

Go to the Distilleria for dinner and eat outside on the porch. Good Food and Mariachi band...not bad drinks too.

Review of The Ritz-Carlton, Cancun

Reviewer score

5
like trips
Chicago
Dec 8, 2012

Excellent place to relax in Paradise!

From the car service that picked me up from the airport, to the waitstaff on the beach...friendly attentive bilingual service made this vacation unforgettable. This wonderful hotel is located on the softest, cleanest sand in Cancun. An atmosphere conducive to relaxation and a location close enough to walk to the nearby fine-dining and shopping centers. Only a 15 minute ride to the airport. KIDS are allowed at this hotel.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Money-saving tip: Short drive from hotel

Car service was a bit pricey so other reputable services may save you money.

Review of The Ritz-Carlton, Cancun

Reviewer score

5
Susan Vivian
New Jersey
Nov 11, 2012

Great place

Very relaxing. Attentive staff. The perfect getaway!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Review of The Ritz-Carlton, Cancun

Reviewer score

5
hyperbole
whitefish bay wisconsin
Nov 3, 2012

4 nights at the ritz in cancun

we travel quite a bit and often visit cancun because you can get there non-stop from many locations. the ritz carlton truly is a 5 star hotel. the facilities are grand and if you appreciate the older hotels of an earlier generation, this one is top notch. most of all, however, is the staff. from the pool attendants to the service people inside the hotel, they are all wonderfully helpful and eager to assist in any way. it is genuine and my wife and i appreciated it greatly. one problem: should a hotel of this status really hit you $20 a day to be connected to the internet?

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
4
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