$269 Avg/night
Rate and special offer based on Check-in: Oct 31, 2014 Check-out: Nov 1, 2014

The Ritz-Carlton, Cancun

5 stars
Retorno del Rey #36, Zona Hotelera, Retorno del Rey #36, Zona Hotelera, Cancun, 77500
Best In Stay
Hotel Overview
Reviewer score
4.6
out of 5
68 reviews
Luxurious family getaway

Everyone is very attentive. Food is excellent. A little pricey. We enjoyed ourselves - drinks by... See full review

  • Bellaire mom
  • Jul 18, 2014
BEYOND 5 star!!!

We love traveling and have stayed at many nice hotels, but the Ritz Carlton Cancun BLEW ME AWAY. It... See full review

  • travel mamma
  • Jun 10, 2014
Sophisticated paradise with access to historic sites in Cancun

Ritz-Carlton Cancun is a sophisticated resort providing a fusion of elegance and Mexican-style accents with charming views of the Caribbean Sea. This Cancun hotel features recreation facilities including Kayant Spa, fitness center, two outdoor pools and oceanfront whirlpool. While on holiday, visitors can play at the world-class tennis courts at the on-site Cliff Drysdale Tennis Center or venture to the historic Mayan attractions such as Chichen-itza, Tulum, and Cob. Diners can savor succulent treats at the on-site restaurants and bars, including the award-winning Fantino and The Club Grill. Ritz-Carlton Cancun also has a supervised Kids Camp offering half- and full-day activities.

Highlights
  • AAA Five Diamond awarded restaurants Fantino and The Club Grill
  • Beachside massage services at Kayant Spa
  • Exclusive cooking sessions at Viking Culinary Center
  • Supervised Kids Camp
Rooms

The 365 lavishly appointed and spacious rooms, suites, and Ritz-Carlton Club Level units at Ritz-Carlton Cancun feature elegant decor and private balcony or terrace that opens to picturesque panorama of the Caribbean Sea. State-of-the-art amenities include iPod dock, high-speed Internet access, safe deposit box, bathroom with deep-soaking tub, and glass-enclosed rain shower. Suites come with a living area while Ritz-Carlton Club Level section has a private lounge.

Dining

The Ritz-Carlton Cancun is home to several restaurants, some of which feature special menus for children. There is a sushi bar, a traditional, award-winning The Club Grill with live jazz, and top-rated Fantino with live entertainment and sophisticated, eclectic a la carte and tasting menus. Guests can also enjoy a steakhouse, more casual Mexican cafe and beachfront bar and grill. In the lobby, a lounge with a dance floor and terrace for tropical cocktails entices. Sophisticated wine and cocktail lists are found throughout the resort.

Recreation

Guests at Ritz-Carlton Cancun can have relaxing herbal steam sessions and Swiss and open-air showers at Kayant Spa and play world-class tennis at Cliff Drysdale Tennis Center. Kids can enjoy various activities at the supervised Kids Camp.

Transportation
  • Cancun International Airport (10 mi/16 km)
Attractions
  • Aquaworld (0.7 mi/1.2 km)
  • Playa Delfines (0.8 mi/1.3 km)
  • Acuario Interactivo (1.1 mi/1.8 km)
  • La Isla Shopping Mall (1.2 mi/1.9 km)
  • Zona Arqueologica El Rey (2.4 mi/3.9 km)
  • Pok Ta Pok Golf Course (2.8 mi/4.6 km)
  • Plaza de Toros Cancun (5.2 mi/8.4 km)

Hotel Map

21.0933 -86.7682
Nearby airports
Cancun International AIrport, (CUN), 12.00, KM, NW;
Area description
Oceanfront

Recommendations for you

Customers who viewed The Ritz-Carlton, Cancun also booked these hotels.

Reviewer score 4.5 out of 5
Reviewer score 4.4 out of 5

Amenities

  • High-speed internet
  • Free parking
  • Outdoor pool
  • No smoking rooms/facilities
General
Air conditioned
No smoking rooms/facilities
Elevators
Ice machine
Activities
Outdoor pool
Fitness center or spa
Fitness Center
Exercise gym
Sauna
Children's activities
Jogging track
Tennis
Water skiing
Picnic area/tables
Steam bath
Horseback riding
Scuba diving
Dining
Bar/Lounge
Continental breakfast
Restaurant
Coffee maker in room
Lounge
24 hour room service
Room service
Services
24 hour front desk
Business center
Maid service
Laundry service
Guest laundromat
Express checkout
Childcare Service
Concierge desk
Laundry/Valet services
Wake-up service
In-Room Safe
Meeting/Banquet facilities
Car rental desk
Barber shop
Barber/Beauty shop
FAX
Video checkout
Gift shop
Currency exchange
Florist
Internet
High-speed internet
Parking
Free parking
Parking
Valet parking
Accessibility
Accessible facilities
Room
Television with cable
Radio
Safe
Phone with speaker
Telephone
AM/FM alarm clock
Mini bar
Free newspaper
Hairdryer in room
Turndown service
Bathroom telephone
Cribs available
In room movies
Temperature control
Iron
Ironing board

Nearby points of interest

  • Avenida Kukulkan: 0.4 mi
  • Interactive Aquarium: 1.2 mi
  • El Rey Ruins: 1.2 mi
  • Playa Delfines: 2.1 mi
  • Museo Maya de Cancun: 4 mi
  • Playa Tortugas: 4.1 mi
  • Wet'n Wild Cancun: 4.4 mi
  • Dolphinaris Cancun: 4.8 mi
  • Dubai Palace Casino: 5 mi
  • Avenida Tulum: 6 mi
  • Riviera Cancun Golf: 6.3 mi

Dining

The Club Grill
10 years of award wining cuisines, jazz band and dance, AAA 5 Diamond Award.
Fantino
Frantino offers Mediterianean fine dining cuisine in a classical European ambiance with live piano music.
El Cafe Mexicano
The menu features Mexican and American favorites with two theme nights; Friday - lobster buffet and seafood, Tuesday - Mexican fiesta. Live music.
The Caribe Bar & Grill
Poolside - Tropical cocktails 9:00 AM - 7:00 PM, and light fare 11:00 AM - 5:30 PM.
Casitas
Poolside terrace and casitas set up on the beach. Grilled meat and seafood selection.
Suchi & Seafood Bar
At the lobby bar & Suchi, light seafood meals. Live music with singer.
Culinary Center
Hands-on cooking classes, $115.00USD each one. Wine and tequila tasting 6:30 PM Fri. & Sat. - $65.00USD each one.

Hotel Policies

Check-in:
03:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

Back to menu Return to top

Guest Reviews (68)

Ratings and reviews for The Ritz-Carlton, Cancun

Overall score

4.6 / 5
5.01.0
68 out of 68
Amenities:
4.5
Room cleanliness:
4.8
Hotel staff:
4.8
Room comfort:
4.7
Location:
4.6
Value:
4.3

94% would recommend to a friend.

Sort by:
Review of The Ritz-Carlton, Cancun

Reviewer score

3
5.01.0
Monica dissapointed trave
Business
Mexico
Sep 9, 2014

great dissapointment

The WC broke down and flooded the room. They were doing some maintenance work and there was a lot of hammering going on. But the worst thing that happened was that they were painting the balconies. Without notice and when I came out of the shower there was a man stanfing right out of my room!!!!! Not the relaxing perfect experience expected from a AAA five diamond award hotel

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
3
Room comfort:
4
Location:
4
Value:
3
Trip purpose:

Business

Was this review helpful to you?
Thank you for your feedback!
Review of The Ritz-Carlton, Cancun

Reviewer score

4
5.01.0
daveny27
Business
New Hyde Park, NY
Jul 29, 2014

Amazing experience, but you pay for it

I had an incredible experience at this hotel. The room and view were beautiful, exactly as promised and pictured on their site. The service was impeccable. They pay attention to detail which my wife and i love. From cleaning the room twice a day, to being ready with towels and umbrellas by the pool, opening doors, quick and delicious room service, everything was top notch. The short walk to the pool and the beach on those hot days is really important and appreciated. Short cab ride away from malls and attractions. Beautiful heated pool where we spent a lot of our time because the water in the beach was rough. We were there for a week and our only bad experience was at the outdoor restaurant Casitas, where they appeared to be overbooked and understaffed so we had to wait longer than we would have liked for service. We were so spoiled at every other turn, that this stood out as a bad moment. Be forewarned, this place is anything but cheap. I knew what i was getting into going in, with the name Ritz Carlton you expect to pay a premium, and we certainly did. Absolutely everything was overpriced so if you are on a tight budget this place is not for you. That being said, if you are looking to be pampered and consider overpaying for pool side food and room service not such a big deal as the trade off for an amazing vacation, then make sure you choose the Ritz because we had an unforgettable time, perhaps the most relaxing vacation i have ever been on.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
3
Trip purpose:

Business

Entertainment tip: In Hotel

Wednesday through Sunday night they have a live band at the hotel lobby bar. The singer is excellent and they take requests. If you are looking to have a few drinks, some dancing and be steps away from your room this was a great time.

Was this review helpful to you?
Thank you for your feedback!
Review of The Ritz-Carlton, Cancun

Reviewer score

5
5.01.0
Bellaire mom
Business
Bellaire tx
Jul 18, 2014

Luxurious family getaway

Everyone is very attentive. Food is excellent. A little pricey. We enjoyed ourselves - drinks by the pool and on the beach.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

Was this review helpful to you?
Thank you for your feedback!
Review of The Ritz-Carlton, Cancun

Reviewer score

5
5.01.0
travel mamma
Business
Boston
Jun 10, 2014

BEYOND 5 star!!!

We love traveling and have stayed at many nice hotels, but the Ritz Carlton Cancun BLEW ME AWAY. It truly does not get any better. We were traveling with a baby (he actually turned 1 during our stay there, they gave him a party!) The staff anticipated EVERY possible baby need. Literally. In our room were a bottle warmer and sterilizer, toys, and beautiful crib. For example, one night my husband and I were having dinner in a casita on the beach (a beautiful experience - do it!) and the baby was having trouble falling asleep... suddenly three people appeared with toys and lounge chair with a little "nest" of beach towels for him to play and relax in. Baby stuff aside - I was blown away by the 5-star service and the beauty of the entire hotel. Definitely plan on returning!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Dining tip: In Hotel

The fine dining restaurant "Fantino" is truly an experience to remember. Get the chef tasting menu and prepare to be blown away by full French service and some of the best food you may ever eat!

Was this review helpful to you?
Thank you for your feedback!
Review of The Ritz-Carlton, Cancun

Reviewer score

2
5.01.0
Rob201400
Business
los angeles
Jun 8, 2014

Great location, but hotel needs upgrading

Hotel needs some major upgrading. It's very very old school. There was construction early at 8 AM in the morning. Not ideal when you're on a vacation. Staff and customer service is excellent. Location is great.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Room cleanliness:
5
Hotel staff:
5
Room comfort:
3
Location:
5
Value:
2
Trip purpose:

Business

Was this review helpful to you?
Thank you for your feedback!
Review of The Ritz-Carlton, Cancun

Reviewer score

5
5.01.0
River North Explorer Sue
Business
Glen Ellyn, IL
May 22, 2014

Second honeymoon!

We never wanted to leave! Every morning, we slept in, went to the gym, then enjoyed the breakfast buffet - so many options and all of them delicious! All day long, we laid by the pool or in a cabana on the beach as the staff feted us with drinks and food - they are the nicest ever! Then we would get cleaned up, enjoy dinner - definitely try Fantino at least once - and end the evening at Caribe Bar and Grill for some cocktails. And then wake up to do it all over again - it was one of the best vacations ever!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Dining tip: In Hotel

Enjoy the breakfast buffet out on the patio! Who eats indoors when in Cancun?!?

Was this review helpful to you?
Thank you for your feedback!
Review of The Ritz-Carlton, Cancun

Reviewer score

5
5.01.0
SSchaf4
Business
West Chester, PA
Dec 19, 2013

Ritz Carlton Cancun

Wonderful stay - staff was courteous, friendly and helpful - would highly recommend and plan to return.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
4
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Sightseeing tip: Short walk from hotel

Tequila tasting at La Distillary

Was this review helpful to you?
Thank you for your feedback!
Review of The Ritz-Carlton, Cancun

Reviewer score

4
5.01.0
Al swood
Business
Brighton uk
Apr 1, 2013

Good family hotel

Very good and the concierge was supberb Not sure this hotel is the best value ritz with such good local competition but we throughly enjoyed the resort

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
4
Room comfort:
5
Location:
5
Value:
3
Trip purpose:

Business

Dining tip: Short walk from hotel

Harry's , Fred's and la distilleria All short distance and very good

Was this review helpful to you?
Thank you for your feedback!
Review of The Ritz-Carlton, Cancun

Reviewer score

5
5.01.0
RCC1
Business
Atlanta, GA
Mar 11, 2013

Getaway for mom and dad

Though you could comfortably bring the kids... Why? Amazing service, great food, literally everything is convenient. Not cheap, but hey, it is the Ritz Carlton.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

Dining tip: In Hotel

Chef's table at the hotel - unbeatable.

Was this review helpful to you?
Thank you for your feedback!
Review of The Ritz-Carlton, Cancun

Reviewer score

5
5.01.0
Matt and Nicole
Business
Michigan
Feb 22, 2013

Amazing!

Our stay at the Ritz was fantastic. The staff, in particular, was exceptional. Everyone was so friendly, helpful and hardworking. It was our anniversary and they went above and beyond for us to make it an even more incredible trip for us. Thank you for an unforgetable vacation!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Was this review helpful to you?
Thank you for your feedback!
Back to menu Return to top