The Ritz-Carlton, Cancun ★★★★★

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$499
avg/night
Rate and special offer based on
Check-in: Mar 10, 2016 Check-out: Mar 12, 2016
4.6 /5
Overall score
93%
Would recommend
Amenities:
4.5
Cleanliness:
4.8
Hotel staff:
4.8
Comfort:
4.7
Location:
4.6
Value:
4.3
1 2 3 4 5

Select your room

Overview

From its private balconies and terraces that offer unobstructed views of the ocean to its 24/7 room service and opulent guestrooms that feature 400-thread-count, Egyptian cotton sheets, The Ritz-Carlton in Cancun delivers excellence at every turn. Families with young children can even request childproofed rooms, and the children can enjoy their own slate of activities and diversions as part of the Ritz Kids Camp programs. The property's uncompromising commitment to quality has led it to earn the coveted rating of five diamonds from AAA. Two of the resort's eating establishments, Fantino and The Club Grill, have also earned the same rating.

Highlights

Key facts

The nine dining options on the property provide a wide range of culinary options, from cutting-edge Mediterranean fare to stick-to-your-ribs comfort food. The Culinary Center even combines cooking lessons and delicious food in a relaxed atmosphere. You can spoil yourself with a combination of ancient and modern techniques at the property's extensive spa. To immerse yourself in the ancient culture of this diverse region, visit the Museo Subacuatico de Arte, or underwater art museum. If big fish are your thing, then you can also swim with 50-foot whale sharks. Shoppers will enjoy the Kukulcan Plaza and Luxury Avenue, which are both only a 5-minute walk away from the property.

Dining

The Club Grill
10 years of award wining cuisines, jazz band and dance, AAA 5 Diamond Award.
Fantino
Frantino offers Mediterianean fine dining cuisine in a classical European ambiance with live piano music.
El Cafe Mexicano
The menu features Mexican and American favorites with two theme nights; Friday - lobster buffet and seafood, Tuesday - Mexican fiesta. Live music.
The Caribe Bar & Grill
Poolside - Tropical cocktails 9:00 AM - 7:00 PM, and light fare 11:00 AM - 5:30 PM.
Casitas
Poolside terrace and casitas set up on the beach. Grilled meat and seafood selection.
Suchi & Seafood Bar
At the lobby bar & Suchi, light seafood meals. Live music with singer.
Culinary Center
Hands-on cooking classes, $115.00USD each one. Wine and tequila tasting 6:30 PM Fri. & Sat. - $65.00USD each one.

Recommendations for you

Guest score 4.3 / 5
$438
Guest score 4.3 / 5
$335
Guest score 4.5 / 5
$362
Guest score 4.5 / 5
$319
Guest score 4.9 / 5
$510

Amenities

Featured

  • High-speed internet
  • Outdoor pool
  • No smoking rooms/facilities

General

  • Air conditioned
  • No smoking rooms/facilities
  • Concierge
  • Elevators
  • Executive level
  • Ice machine

Activities

  • Outdoor pool
  • Fitness center or spa
  • Fitness Center
  • Exercise gym
  • Sauna
  • Children's activities
  • Jogging track
  • Tennis
  • Water skiing
  • Picnic area/tables
  • Steam bath
  • Horseback riding
  • Scuba diving

Dining

  • Bar/Lounge
  • Continental breakfast
  • Restaurant
  • Coffee maker in room
  • Lounge
  • 24 hour room service
  • Room service

Services

  • 24 hour front desk
  • Business center
  • Maid service
  • Laundry service
  • Guest laundromat
  • Express checkout
  • Childcare Service
  • Concierge desk
  • Laundry/Valet services
  • Wake-up service
  • In-Room Safe
  • Meeting/Banquet facilities
  • Car rental desk
  • Barber shop
  • Barber/Beauty shop
  • FAX
  • Video checkout
  • Gift shop
  • Currency exchange
  • Florist

Internet

  • High-speed internet

Parking

  • Valet parking

Accessibility

  • Accessible facilities

Room

  • Television with cable
  • Radio
  • Safe
  • Phone with speaker
  • Telephone
  • AM/FM alarm clock
  • Mini bar
  • Free newspaper
  • Hairdryer in room
  • Turndown service
  • Bathroom telephone
  • Cribs available
  • In room movies
  • Temperature control
  • Iron
  • Ironing board

Reviews

4.6 /5 Overall score

93% Would recommend

  • Amenities: 4.5/5
  • Cleanliness: 4.8/5
  • Hotel staff: 4.8/5
  • Comfort: 4.7/5
  • Location: 4.6/5
  • Value: 4.3/5

Cancun trip

Would recommend Thu, Sep 10, 2015
The Rotz is the best hotel in Cancun .. Outstanding service and food .. The hotel is staff is exceptional and the food is great .

| reston Couples

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 4 /5

Cost way to high.

Would not recommend Mon, Aug 3, 2015
Very little in room eminities. Have to pay a big price for the little refrigerator goodies I went across the street to get a pint of liquor it was just as cheap is the one shot bottles in the in room honor bar . Extremely over priced if I were filthy rich I still would complain. Never again .

| N/A Singles

5 /5

Overall score
  • Amenities: 1 /5
  • Cleanliness: 4 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 2 /5

Great trip.

Would recommend Wed, Jan 28, 2015
I am never disappointed staying at the Ritz Carlton. Always the best.

| N/A Couples

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Family Christmas and Spring Breaks

Would recommend Fri, Jan 9, 2015
It's our family "go-to place." If arrangements to other places are not working out, we know that this is a place where we may go, and have a good time. While our trips take place during busy holidays, the hotel is very full, and sometimes it's difficult to get attention of the service staff. Otherwise, it's a great place.

| Hinsdale Family

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 4 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

great dissapointment

Would not recommend Tue, Sep 9, 2014
The WC broke down and flooded the room. They were doing some maintenance work and there was a lot of hammering going on. But the worst thing that happened was that they were painting the balconies. Without notice and when I came out of the shower there was a man stanfing right out of my room!!!!! Not the relaxing perfect experience expected from a AAA five diamond award hotel

| Mexico Couples

3 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 3 /5
  • Hotel staff: 3 /5
  • Comfort: 4 /5
  • Location: 4 /5
  • Value: 3 /5

Amazing experience, but you pay for it

Would recommend Tue, Jul 29, 2014
I had an incredible experience at this hotel. The room and view were beautiful, exactly as promised and pictured on their site. The service was impeccable. They pay attention to detail which my wife and i love. From cleaning the room twice a day, to being ready with towels and umbrellas by the pool, opening doors, quick and delicious room service, everything was top notch. The short walk to the pool and the beach on those hot days is really important and appreciated. Short cab ride away from malls and attractions. Beautiful heated pool where we spent a lot of our time because the water in the beach was rough. We were there for a week and our only bad experience was at the outdoor restaurant Casitas, where they appeared to be overbooked and understaffed so we had to wait longer than we would have liked for service. We were so spoiled at every other turn, that this stood out as a bad moment. Be forewarned, this place is anything but cheap. I knew what i was getting into going in, with the name Ritz Carlton you expect to pay a premium, and we certainly did. Absolutely everything was overpriced so if you are on a tight budget this place is not for you. That being said, if you are looking to be pampered and consider overpaying for pool side food and room service not such a big deal as the trade off for an amazing vacation, then make sure you choose the Ritz because we had an unforgettable time, perhaps the most relaxing vacation i have ever been on.

Entertainment hint

Wednesday through Sunday night they have a live band at the hotel lobby bar. The singer is excellent and they take requests. If you are looking to have a few drinks, some dancing and be steps away from your room this was a great time.

| New Hyde Park, NY Couples

4 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 3 /5

Luxurious family getaway

Would recommend Fri, Jul 18, 2014
Everyone is very attentive. Food is excellent. A little pricey. We enjoyed ourselves - drinks by the pool and on the beach.

| Bellaire tx Family

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 4 /5

Family vacation

Would recommend Sun, Jul 6, 2014
Great stay and helpful staff Enjoyed World Cup on big screen tv in The lobby area Good ocean view

| Harlin Family

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 4 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 4 /5
  • Value: 5 /5

BEYOND 5 star!!!

Would recommend Tue, Jun 10, 2014
We love traveling and have stayed at many nice hotels, but the Ritz Carlton Cancun BLEW ME AWAY. It truly does not get any better. We were traveling with a baby (he actually turned 1 during our stay there, they gave him a party!) The staff anticipated EVERY possible baby need. Literally. In our room were a bottle warmer and sterilizer, toys, and beautiful crib. For example, one night my husband and I were having dinner in a casita on the beach (a beautiful experience - do it!) and the baby was having trouble falling asleep... suddenly three people appeared with toys and lounge chair with a little "nest" of beach towels for him to play and relax in. Baby stuff aside - I was blown away by the 5-star service and the beauty of the entire hotel. Definitely plan on returning!

Dining

The fine dining restaurant "Fantino" is truly an experience to remember. Get the chef tasting menu and prepare to be blown away by full French service and some of the best food you may ever eat!

| Boston Family

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Great location, but hotel needs upgrading

Would not recommend Sun, Jun 8, 2014
Hotel needs some major upgrading. It's very very old school. There was construction early at 8 AM in the morning. Not ideal when you're on a vacation. Staff and customer service is excellent. Location is great.

| los angeles Singles

2 /5

Overall score
  • Amenities: 1 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 3 /5
  • Location: 5 /5
  • Value: 2 /5

Top hotels

Nearby points of interest

Avenida Kukulkan 0.4 mi
Interactive Aquarium 1.2 mi
El Rey Ruins 1.2 mi
Playa Delfines 2.1 mi
Museo Maya de Cancun 4 mi
Playa Tortugas 4.1 mi
Wet'n Wild Cancun 4.4 mi
Dolphinaris Cancun 4.8 mi
Dubai Palace Casino 5 mi
Avenida Tulum 6 mi
Riviera Cancun Golf 6.3 mi

Hotel Policies

  • Check-in: 03:00 PM
  • Check-out: 12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

$499
avg/night
Choose dates
Rate and special offer based on Check-in: Mar 10, 2016 Check-out: Mar 12, 2016