$269 Avg/night
Rate and special offer based on Check-in: Aug 22, 2014 Check-out: Aug 24, 2014

The Ritz-Carlton, Cancun

5 stars
Retorno del Rey #36, Zona Hotelera, Retorno del Rey #36, Zona Hotelera, Cancun, 77500
Hotel Overview
Reviewer score
4.5
out of 5
95 reviews
Luxurious family getaway

Everyone is very attentive. Food is excellent. A little pricey. We enjoyed ourselves - drinks by... See full review

  • Bellaire mom
  • Jul 18, 2014
BEYOND 5 star!!!

We love traveling and have stayed at many nice hotels, but the Ritz Carlton Cancun BLEW ME AWAY. It... See full review

  • travel mamma
  • Jun 10, 2014
Sophisticated paradise with access to historic sites in Cancun

Ritz-Carlton Cancun is a sophisticated resort providing a fusion of elegance and Mexican-style accents with charming views of the Caribbean Sea. This Cancun hotel features recreation facilities including Kayant Spa, fitness center, two outdoor pools and oceanfront whirlpool. While on holiday, visitors can play at the world-class tennis courts at the on-site Cliff Drysdale Tennis Center or venture to the historic Mayan attractions such as Chichen-itza, Tulum, and Cob. Diners can savor succulent treats at the on-site restaurants and bars, including the award-winning Fantino and The Club Grill. Ritz-Carlton Cancun also has a supervised Kids Camp offering half- and full-day activities.

Highlights
  • AAA Five Diamond awarded restaurants Fantino and The Club Grill
  • Beachside massage services at Kayant Spa
  • Exclusive cooking sessions at Viking Culinary Center
  • Supervised Kids Camp
Rooms

The 365 lavishly appointed and spacious rooms, suites, and Ritz-Carlton Club Level units at Ritz-Carlton Cancun feature elegant decor and private balcony or terrace that opens to picturesque panorama of the Caribbean Sea. State-of-the-art amenities include iPod dock, high-speed Internet access, safe deposit box, bathroom with deep-soaking tub, and glass-enclosed rain shower. Suites come with a living area while Ritz-Carlton Club Level section has a private lounge.

Dining

The Ritz-Carlton Cancun is home to several restaurants, some of which feature special menus for children. There is a sushi bar, a traditional, award-winning The Club Grill with live jazz, and top-rated Fantino with live entertainment and sophisticated, eclectic a la carte and tasting menus. Guests can also enjoy a steakhouse, more casual Mexican cafe and beachfront bar and grill. In the lobby, a lounge with a dance floor and terrace for tropical cocktails entices. Sophisticated wine and cocktail lists are found throughout the resort.

Recreation

Guests at Ritz-Carlton Cancun can have relaxing herbal steam sessions and Swiss and open-air showers at Kayant Spa and play world-class tennis at Cliff Drysdale Tennis Center. Kids can enjoy various activities at the supervised Kids Camp.

Transportation
  • Cancun International Airport (10 mi/16 km)
Attractions
  • Aquaworld (0.7 mi/1.2 km)
  • Playa Delfines (0.8 mi/1.3 km)
  • Acuario Interactivo (1.1 mi/1.8 km)
  • La Isla Shopping Mall (1.2 mi/1.9 km)
  • Zona Arqueologica El Rey (2.4 mi/3.9 km)
  • Pok Ta Pok Golf Course (2.8 mi/4.6 km)
  • Plaza de Toros Cancun (5.2 mi/8.4 km)

Hotel Map

21.0933 -86.7682
Nearby airports
Cancun International AIrport, (CUN), 12.00, KM, NW;
Area description
Oceanfront

Recommendations for you

Customers who viewed The Ritz-Carlton, Cancun also booked these hotels.

Reviewer score 4.5 out of 5
Reviewer score 4.4 out of 5

Amenities

  • High-speed internet
  • Free parking
  • Outdoor pool
  • No smoking rooms/facilities
General
Air conditioned
No smoking rooms/facilities
Elevators
Ice machine
Activities
Outdoor pool
Fitness center or spa
Fitness Center
Exercise gym
Sauna
Children's activities
Jogging track
Tennis
Water skiing
Picnic area/tables
Steam bath
Horseback riding
Scuba diving
Dining
Bar/Lounge
Continental breakfast
Restaurant
Coffee maker in room
Lounge
24 hour room service
Room service
Services
24 hour front desk
Business center
Maid service
Laundry service
Guest laundromat
Express checkout
Childcare Service
Concierge desk
Laundry/Valet services
Wake-up service
In-Room Safe
Meeting/Banquet facilities
Car rental desk
Barber shop
Barber/Beauty shop
FAX
Video checkout
Gift shop
Currency exchange
Florist
Internet
High-speed internet
Parking
Free parking
Parking
Valet parking
Accessibility
Accessible facilities
Room
Television with cable
Radio
Safe
Phone with speaker
Telephone
AM/FM alarm clock
Mini bar
Free newspaper
Hairdryer in room
Turndown service
Bathroom telephone
Cribs available
In room movies
Temperature control
Iron
Ironing board

Nearby points of interest

  • Avenida Kukulkan: 0.4 mi
  • Interactive Aquarium: 1.2 mi
  • El Rey Ruins: 1.2 mi
  • Playa Delfines: 2.1 mi
  • Iberostar Cancun Golf Course: 2.4 mi
  • Museo Maya de Cancun: 4 mi
  • Playa Tortugas: 4.1 mi
  • Wet'n Wild Cancun: 4.4 mi
  • Dolphinaris Cancun: 4.8 mi
  • Dubai Palace Casino: 5 mi
  • Avenida Tulum: 6 mi
  • Riviera Cancun Golf: 6.3 mi

Dining

The Club Grill
10 years of award wining cuisines, jazz band and dance, AAA 5 Diamond Award.
Fantino
Frantino offers Mediterianean fine dining cuisine in a classical European ambiance with live piano music.
El Cafe Mexicano
The menu features Mexican and American favorites with two theme nights; Friday - lobster buffet and seafood, Tuesday - Mexican fiesta. Live music.
The Caribe Bar & Grill
Poolside - Tropical cocktails 9:00 AM - 7:00 PM, and light fare 11:00 AM - 5:30 PM.
Casitas
Poolside terrace and casitas set up on the beach. Grilled meat and seafood selection.
Suchi & Seafood Bar
At the lobby bar & Suchi, light seafood meals. Live music with singer.
Culinary Center
Hands-on cooking classes, $115.00USD each one. Wine and tequila tasting 6:30 PM Fri. & Sat. - $65.00USD each one.

Hotel Policies

Check-in:
03:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

Back to menu Return to top

Guest Reviews (95)

Ratings and reviews for The Ritz-Carlton, Cancun

Overall score

4.5 / 5
5.01.0
95 out of 95
Amenities:
4.5
Room cleanliness:
4.8
Hotel staff:
4.8
Room comfort:
4.7
Location:
4.6
Value:
4.3

96% would recommend to a friend.

Sort by:
Review of The Ritz-Carlton, Cancun

Reviewer score

5
5.01.0
Bellaire mom
Bellaire tx
Jul 18, 2014

Luxurious family getaway

Everyone is very attentive. Food is excellent. A little pricey. We enjoyed ourselves - drinks by the pool and on the beach.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
4
Review of The Ritz-Carlton, Cancun

Reviewer score

5
5.01.0
travel mamma
Boston
Jun 10, 2014

BEYOND 5 star!!!

We love traveling and have stayed at many nice hotels, but the Ritz Carlton Cancun BLEW ME AWAY. It truly does not get any better. We were traveling with a baby (he actually turned 1 during our stay there, they gave him a party!) The staff anticipated EVERY possible baby need. Literally. In our room were a bottle warmer and sterilizer, toys, and beautiful crib. For example, one night my husband and I were having dinner in a casita on the beach (a beautiful experience - do it!) and the baby was having trouble falling asleep... suddenly three people appeared with toys and lounge chair with a little "nest" of beach towels for him to play and relax in. Baby stuff aside - I was blown away by the 5-star service and the beauty of the entire hotel. Definitely plan on returning!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Dining tip: In Hotel

The fine dining restaurant "Fantino" is truly an experience to remember. Get the chef tasting menu and prepare to be blown away by full French service and some of the best food you may ever eat!

Review of The Ritz-Carlton, Cancun

Reviewer score

2
5.01.0
Rob201400
los angeles
Jun 8, 2014

Great location, but hotel needs upgrading

Hotel needs some major upgrading. It's very very old school. There was construction early at 8 AM in the morning. Not ideal when you're on a vacation. Staff and customer service is excellent. Location is great.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Room cleanliness:
5
Hotel staff:
5
Room comfort:
3
Location:
5
Value:
2
Review of The Ritz-Carlton, Cancun

Reviewer score

5
5.01.0
River North Explorer Sue
Glen Ellyn, IL
May 22, 2014

Second honeymoon!

We never wanted to leave! Every morning, we slept in, went to the gym, then enjoyed the breakfast buffet - so many options and all of them delicious! All day long, we laid by the pool or in a cabana on the beach as the staff feted us with drinks and food - they are the nicest ever! Then we would get cleaned up, enjoy dinner - definitely try Fantino at least once - and end the evening at Caribe Bar and Grill for some cocktails. And then wake up to do it all over again - it was one of the best vacations ever!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Dining tip: In Hotel

Enjoy the breakfast buffet out on the patio! Who eats indoors when in Cancun?!?

Review of The Ritz-Carlton, Cancun

Reviewer score

5
5.01.0
SSchaf4
West Chester, PA
Dec 19, 2013

Ritz Carlton Cancun

Wonderful stay - staff was courteous, friendly and helpful - would highly recommend and plan to return.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
4
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Sightseeing tip: Short walk from hotel

Tequila tasting at La Distillary

Review of The Ritz-Carlton, Cancun

Reviewer score

4
5.01.0
Al swood
Brighton uk
Apr 1, 2013

Good family hotel

Very good and the concierge was supberb Not sure this hotel is the best value ritz with such good local competition but we throughly enjoyed the resort

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
4
Room comfort:
5
Location:
5
Value:
3
Dining tip: Short walk from hotel

Harry's , Fred's and la distilleria All short distance and very good

Review of The Ritz-Carlton, Cancun

Reviewer score

5
5.01.0
RCC1
Atlanta, GA
Mar 11, 2013

Getaway for mom and dad

Though you could comfortably bring the kids... Why? Amazing service, great food, literally everything is convenient. Not cheap, but hey, it is the Ritz Carlton.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
4
Value:
4
Dining tip: In Hotel

Chef's table at the hotel - unbeatable.

Review of The Ritz-Carlton, Cancun

Reviewer score

5
5.01.0
Matt and Nicole
Michigan
Feb 22, 2013

Amazing!

Our stay at the Ritz was fantastic. The staff, in particular, was exceptional. Everyone was so friendly, helpful and hardworking. It was our anniversary and they went above and beyond for us to make it an even more incredible trip for us. Thank you for an unforgetable vacation!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Review of The Ritz-Carlton, Cancun

Reviewer score

5
5.01.0
traveling Va. exec
Virginia
Feb 19, 2013

great experience

This is what all hotel chains strive for. Consistency. If you pay for 5 star you expect 5 star and the Ritz Carlton delivered. From the moment that we arrived until we left, the service was top level and always at hand. The facilities were perfectly maintained. The staff was constantly available without being intrusive. While the hotel is large you never felt crowded or had to wait. it was obvious that a great deal of time and effort goes into maintaining the standards that 5 star designation requires. Definitely will be back.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Dining tip: Short walk from hotel

Cenocollo Mare restaurant was fantastic with views of the lagoon at Sunset and an incredible wine list. the sommelier was great and a real help.

Review of The Ritz-Carlton, Cancun

Reviewer score

5
5.01.0
YelenaS
San Francisco
Jan 8, 2013

Very nice hotel

Very positive, love location. Wish they have breakfast included

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Dining tip: Short walk from hotel

none

Back to menu Return to top