Sunset Royal - All Inclusive

4 stars
View map of Blvd. Kukulkan Km 10 lote-13b, Cancun, 77500

Hotel Overview

Sunset Royal - All Inclusive Rooms

Standard Room
Sunset Royal Resort consists of 264 rooms with either beautiful ocean views or dazzling lagoon views.

Amenities

  • All inclusive
  • Free parking
  • Pool
General
Concierge
Activities
Pool
Fitness center or spa
Spa
Game room
Dining
All inclusive
Restaurant
Room service
Services
Laundry service
In-Room Safe
Tour desk
Gift shop
Parking
Free parking

Hotel Map

21.1276 -86.751
Area served
Cancun. Q. Roo. Mexico Kukulcan Blvd. Km 10 Lote 13-B.
Nearby airports
Cancun International Airport
Area description
Located in the middle of Cancun's hotel zone. Within walking distance from major nightlife and entertainment.

Nearby points of interest

  • El Rey Ruins: 1.4 mi
  • Museo Maya de Cancun: 1.4 mi
  • Interactive Aquarium: 1.5 mi
  • Avenida Kukulkan: 2.5 mi
  • Playa Tortugas: 3 mi
  • Playa Delfines: 4.7 mi
  • Dubai Palace Casino: 4.8 mi
  • Avenida Tulum: 5.3 mi
  • Wet'n Wild Cancun: 7 mi
  • Dolphinaris Cancun: 7.4 mi
  • Riviera Cancun Golf: 8.9 mi

Dining

Aquario
International Buffet Restaurante open from Monday to Sunday
Continental breakfast: 6:30 am to 7:00 am
Breakfast buffet: 7:00 am to 12:00 pm
Lunch buffet: 1:00 pm to 5:30 pm
Dress code: Casual (shoes and shirt required)
Capriccio
Capriccio / Italian cuisine
Elegant, romantic atmosphere
Monday to Sunday
a la carte dinner: 6:00 pm to 11:00 pm
Reservations needed, Dress code: Business/Smart casual
International buffet
Friday to Sunday
Breakfast buffet: 8:00 am to 11:00 am
Lunch buffet: 12:00 pm to 4:00 pm
Dress code: Casual (shoes and shirt required)
Aqua Grill
Snack bar on the terrace
Hamburgers, snack foods, beverages, and liquor
Monday to Sunday - 11:00 am to 6:00 pm
No dress code.
Bamboo
Asian fusion cuisine
Monday to Sunday
A la carte dinner: 6:30 pm to 10:30 pm
Dress code: Business/Smart casual
Moonlight Theatre
Evening dinner show, International buffet
Monday, Wednesday, Friday, Saturday Dinner buffet: 6:30 pm to 8:00 pm Showtime: 8:00 pm to 11:00 pm
Dress code: Casual
Lobby Bar
Imported / domestic liquor and cocktails
Monday to Sunday 5:00 pm to 1:00 am
Monday to Saturday 9:00 pm to 12:00 am (midnight): Live music and drinks
No dress code.
Pool Bar
Alcoholic beverages & tropical drinks
Fresh fruits and vegetables
Offers refreshing cold facial towels
Monday to Sunday - 10:00 am to 6:00 pm
No dress code.
Kakao Beach Club
Beach beds, exclusive beach area
(Exclusive access for Premiere Elite Club Sunset members)
Monday to Sunday 10:00 am to 5:00 pm
No dress code.
Sun Deck Bar
Imported / domestic liquor and cocktails
Monday to Sunday 10:00 am to 5:00 pm Exclusive opening hours for elite members and special guests 10:00 am to 10:30 pm
No dress code.

Hotel Policies

Check-in:
1:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

Back to menu Return to top

Guest Reviews (67)

Ratings and reviews for Sunset Royal - All Inclusive

Overall score

3.3 / 5
5.01.0
67 out of 67
Amenities:
3.3
Cleanliness:
3.6
Hotel staff:
3.8
Comfort:
3.4
Location:
4.2
Value:
3.6

63% would recommend to a friend.

Sort by:
Review of Sunset Royal - All Inclusive

Reviewer score

5
5.01.0
Ryan G.
Business
N/A
Jan 16, 2015

Great Getaway!!

My husband and I went for 8 days in June and looking to book the same trip! The staff was amazing!! We loved the entertainers! Eddie & Samuel were awesome! Hotel was clean and our view was amazing! Great food, Great people and pleanty of sunshine! Can't wait to do it again!!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Shopping tip: Short walk from hotel

It was great being able to leave the hotel and have shopping and Hard Rock 5 min (walking) from the hotel! tons to do! Overall had an amazing time and ready to book again!

Review of Sunset Royal - All Inclusive

Reviewer score

1
5.01.0
Girl Just Wanna Hv Fun
Business
California
Aug 17, 2014

Sisters Getaway

The whole experience in the hotel was awful. They only had one buffet and one dine-in restaurant, and one buffet event outside which tasted the same as the buffet inside the restaurant only it's out door. The dine-in restaurant was the same food every night. It was so bad we ended eating out every night. We barely stayed in the hotel to enjoy the amenities like the other hotels I've heard. Not worth your buck for Cancun experience.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
1
Hotel staff:
2
Comfort:
1
Location:
3
Value:
1
Trip purpose:

Business

Review of Sunset Royal - All Inclusive

Reviewer score

3
5.01.0
Cancun beach bum
Business
New York
Aug 4, 2014

Sunset Royal experience

The resort has nice hard working staff. However, you will be reminded often of the excluded services if you're not a "member ". The beach is AMAZING , coffee is fantastic food just ok to survive . Drinks are watered down. Please visit the sister resort sunset Laguna also part of the all inclusive . We had a fun , relaxing time and made the best despite of the few details that could have made it much better .

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
3
Hotel staff:
4
Comfort:
2
Location:
4
Value:
4
Trip purpose:

Business

Money-saving tip: Short walk from hotel

Market

Review of Sunset Royal - All Inclusive

Reviewer score

3
5.01.0
pianohits
Business
Rockford, IL
Jul 12, 2014

pleasing surprise

This was our first time at a time share property. We were nervous that the presenter would be insistent, but that didn't happen at all. A plus! The first room we received had sticky floor, foul smell... not good. We were upgraded to a bigger room which improved the experience. Breakfast is good, lunch not great, dinner at reserved restaurants (which was not difficult to do) was yummy. Beach/pooll can get crowded sometimes, but overall it was medium to.little traffic ie good space to relax. Staff is very hospitable and helpful. Overall if you are after saving money and have a few hours on vacay to spare then it's a right fit. If nay, (like me) then best spend the money.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
3
Hotel staff:
5
Comfort:
4
Location:
4
Value:
3
Trip purpose:

Business

Money-saving tip: In Hotel

Bus is 95 cents USD/person

Review of Sunset Royal - All Inclusive

Reviewer score

1
5.01.0
SherP
Business
Missouri
Jul 11, 2014

Terrible hotel.

When we got there we were told it was mandatory to attend a timeshare presentation. If we didn't go we would be charged an additional $110 per person per night. It was like being held hostage. The food was terrible and the air conditioning sucked, as did the food. The pictures of the pool on the website were not the pool on site.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
1
Hotel staff:
1
Comfort:
1
Location:
3
Value:
1
Trip purpose:

Business

Review of Sunset Royal - All Inclusive

Reviewer score

2
5.01.0
Mario A.
Business
South Texas
Jul 11, 2014

Mediocre service

Was our second time there , and need really enhance a lot in food quality. And do a better job in front desk, they force us to wait 4 hours until 4 p.m. toget room keys because they argument is at 4p.m. the time in ,and not at 1 p.m. like you tell in your mail NEED HONORING ALL COMPROMISES THEY HAVE WITH ALL CUSTOMER .

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
3
Hotel staff:
3
Comfort:
4
Location:
4
Value:
3
Trip purpose:

Business

Review of Sunset Royal - All Inclusive

Reviewer score

1
5.01.0
SherP
Business
Missouri
Jul 11, 2014

Will never stay here again and will not recommend.

Check in room was not as described. Housekeeping clean when we checked in but then was not cleaned for 2 days and then they left dirty towels in the bathroom after putting up clean ones. Fridge was not stocked daily as advertised. A/C did not work properly had to call maintenance twice. Food was horrible and if you didn't make reservations to have dinner there you ate outside in a hot tent. Hamburgers out by the pool were not cooked all the way. Biggest problem we were forced to do a time share tour or pay an extra $ 115.00 a day. This was not part of the package deal that we bought. And if you were not a member of this place you were roped off from using some of the facilities. I have taken several trips to Cancun and this was the worst ever.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
1
Hotel staff:
1
Comfort:
1
Location:
3
Value:
1
Trip purpose:

Business

Review of Sunset Royal - All Inclusive

Reviewer score

4
5.01.0
happy man2
Business
Michigan
Jul 7, 2014

good choice

In general, we are very satisfied with food and beach. The dinner entertainment was good.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
5
Value:
5
Trip purpose:

Business

Review of Sunset Royal - All Inclusive

Reviewer score

5
5.01.0
ADAVE
Business
ORLANDO, FL
Jul 3, 2014

Great Stay !!

Another great hotel in Cancun. Food-Staff & location were great !!. Stayed here for 14days & my young kids had a blast !! Beach is large & 4minute walk from your room. we enjoyed the room svc. You can also, go to their sister hotels & have food & services, which was an added bonus !! We would Go Back to this property. we saw other negative reviews here. But..it's all about what YOU make YOUR vacation !! this is our 26th trip to cancun. & you will not find a better place. Bring some $1 dollar bills for TIPS & your service will get much better !! thanks to GUADULIPE for good service.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
5
Value:
5
Trip purpose:

Business

Sightseeing tip: Short walk from hotel

Take the Bus to explore the cancun hotel zone for shopping etc...$1 will give you a ride on each side of the cancun strip.

Review of Sunset Royal - All Inclusive

Reviewer score

4
5.01.0
Imunoz
Business
New Jersey
Apr 18, 2014

good location

overall very good experience delicious food, friendly staff.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
4
Comfort:
3
Location:
4
Value:
5
Trip purpose:

Business

Back to menu Return to top