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Room Availability
There are only a few rooms left at this price, so we encourage you to book as soon as possible. Keep in mind that room availability can change at any time as demand changes, and when availability at a particular price runs out, the price for the room may increase.
The amenities and/or facilities may not be located at this hotel, but within a reasonable distance and additional charges may apply for use. All information has been provided by this hotel.
Check-in: 1500
Check-out: 1200
Local currency: USD
Couples'Only Sun Palace offers 252 Luxury rooms with jacuzzi, balcony and a magnificent view to the Caribbean Sea.
- Four specialty restaurants featuring Mexican, Italian, Oriental and Fine Cuts/Seafood.
-Five bars cater to a full range of tastes and moods
- Recreational enthusiasts delight in many of the water sport activities at Wetn'Wild or golf at the nearby Riviera Cancun golf course or the Moon Spa & Golf Club.
- Expert hands deliver SPA services to those who seek a serene and rejuvenating experience.
Conveniently located at just 15 minutes from the airport, this property provides service and amenities of the highest level.
Hotel Amenities:
-Three infinity pools
-Indoor pool with 2 Jacuzzi
-Water sports marina
-Fitness center
-White sandy beach
-Billiards, Ping-Pong, table games, daily activities, theme parties or shows nightly
-Concierge, Bell staff service
-Wireless Internet, Meeting facilities
-Spa, beauty salon, sauna/steam bath
-Gift shop, jewelry shop, travel agency, car rental, doctor on call 24 hours, ice machines, taxis available 24 hours, dry cleaning and laundry service, golf packages and currency exchange. Additional fees may apply.
Palace Passport
Book a minimum three-night stay in any Palace resort in Cancun or Riviera Maya for travel now through December 23, 2009, and receive a Palace Passport (Resort Credit) that includes:
-25% on green fees (at regular price, per adult) towards golf at at the Moon Spa & Golf Club, Riviera Cancun Golf course or the Playacar Spa & Golf Club
-US$15 toward a car rental through an on-site rental agency (per room/per stay; minimum 2 day rental)
-25% discount toward select spa treatments (at regular price, per adult/per day)
-Unlimited select tours(per person)
-Buy One Get One Free Swim with the Dolphins and ATV Tour. Certain restrictions apply.
Honeymoon package:
-Fruit basket
-One bottle of sparkling wine
-One romantic candlelight dinner
-Two T-shirts
-Use of services provided by the honeymoon desk.
-Late check-out (until 6 PM) may be requested and is subject to availability.
Check-in: 1500
Check-out: 1200
Local currency: USD
The amenities and/or facilities may not be located at this hotel, but within a reasonable distance and additional charges may apply for use. All information has been provided by this hotel.
Overall score
4.7 out of 5
(99 reviews)
Reviews and scores for each hotel are collected from customers who purchased a stay at that hotel.
Reviewers are asked to rate a variety of hotel attributes on a scale of 1 to 5. The highest possible score is "5," meaning the user was "very satisfied," while "1" is the lowest, meaning the user was "very dissatisfied."
The "overall score" is an average of all reviewer scores submitted for a hotel.
Hotel address: Blvd. Kukulkan KM 20, Cancun, Mexico 77500
Cancun, Mexico.
Cancún International Airport (CUN): Approximate driving time is 12 minutes and distance is 12 km (7.5 mi).
The Sun Palace is only 8 miles from Cancun International airport, 17 miles from downtown Cancun and 10 miles from the Convention Center.
From 10:00 am – 6:00 pm
Mexican cuisine. Buffet for breakfast and lunch and Mexican cuisine a la carte for dinner.
Bar service from 9:00 am - 1:00 am, Tea time- 5:00pm - 7:00pm
From: 11:00am - 5:00pm
-Cuisine: Italian
-Dinner a la carte: From 6:00 pm - 11:00 pm
-Dress code: Casual elegance. Wet clothing or uncovered swimwear not allowed.
-Cuisine: Fine cuts, seafood and fish
-Dinner a la carte: From 6:00 pm - 11:00 pm
-Dress code: Casual. Wet clothing or uncovered swimwear not allowed
Thai/Oriental Cuisine a la carte for Dinner.
Snacks a la carte From 11:00 am – 5:00 pm
Meeting facilities available with a maximum capacity of 180 (banquet style).
Please enter check-in and check-out dates to the right to select a room
Check-in: 1500
Check-out: 1200
Local currency: USD
The amenities and/or facilities may not be located at this hotel, but within a reasonable distance and additional charges may apply for use. All information has been provided by this hotel.
Overall score
4.7 out of 5
(99 reviews)
Reviews and scores for each hotel are collected from customers who purchased a stay at that hotel.
Reviewers are asked to rate a variety of hotel attributes on a scale of 1 to 5. The highest possible score is "5," meaning the user was "very satisfied," while "1" is the lowest, meaning the user was "very dissatisfied."
The "overall score" is an average of all reviewer scores submitted for a hotel.
Score
5 out of 5
great
seabee24 Dec 8, 2009
great ...
Traveler type: Couples
Score
5 out of 5
Paradise
Stacey Dec 5, 2009
This was a relaxing trip. The staff were outstanding and treated us so good. I commend the staff for all their hard work. ...
Traveler type: Couples
Score
5 out of 5
Excellent Again
the Blocks Dec 5, 2009
Best beach on the Cancun strip. Great weather , great service , great food. we will be back ...
Traveler type: Couples
do the zip line tour. its a blast!
Reviews represent the opinions of Orbitz customers, not of Orbitz or its staff.
do the zip line tour. its a blast!
--the Blocks, Ohio Dec 5, 2009
Review possible excursions you are interested in prior to taking your trip. When you check in tell them which ones you selected and get them booked.
--Honeymooners, Michigan Dec 2, 2009
Excursion to Holkan Kingdom for Zip-line was great!!. Also they have a Shotover speedboat that was absolutely exhilarating. Again the guides were awesome and so so nice.
--World-trvlr, Lorton,VA Dec 2, 2009
Overall score
4.7 out of 5
(99 reviews)
Reviews and scores for each hotel are collected from customers who purchased a stay at that hotel.
Reviewers are asked to rate a variety of hotel attributes on a scale of 1 to 5. The highest possible score is "5," meaning the user was "very satisfied," while "1" is the lowest, meaning the user was "very dissatisfied."
The "overall score" is an average of all reviewer scores submitted for a hotel.
Sort reviews by: most recent | highest rating | lowest rating
Score
5 out of 5
great
seabee24 Dec 8, 2009
great ...
Traveler type: Couples
Score
5 out of 5
Paradise
Stacey Dec 5, 2009
This was a relaxing trip. The staff were outstanding and treated us so good. I commend the staff for all their hard work. ...
Traveler type: Couples
Score
5 out of 5
Excellent Again
the Blocks Dec 5, 2009
Best beach on the Cancun strip. Great weather , great service , great food. we will be back ...
Traveler type: Couples
do the zip line tour. its a blast!
Score
5 out of 5
I love this place
Honeymooners Dec 2, 2009
From check-in to check-out, the staff provided incredible service. They went above and beyond to ensure that we had the best ... time possible. We were completely amazed at how well this hotel is ran. Every day I remarked, "I love this place." The beach was a little washed out from recent storms but there was more sand then what was further up the strip. Travellers will want to head out to the beach earlier in the day. By mid-afternoon (week of Thanksgiving) the sun starts to be blocked by the hotel. I prefered the Oriental restaurant and The Steak restaurant. Both had good food and had outdoor seating. Recommend taking the bus down to the other Palace Resorts to check them out, since all the Palace restaurants are available to you. The Wok and Skybar at Beach Palace was very nice as well. If you want your drink made with a specific alcohol, just ask. The in-room jacuzi tub was nice. So was the stocked in-room bar. We had a beautiful view off the balcony of the room. The hotel and our room were just like the photos on the website.
Traveler type: Couples
Review possible excursions you are interested in prior to taking your trip. When you check in tell them which ones you selected and get them booked.
Score
4 out of 5
Great vacation..Didn't want to leave!!!
World-trvlr Dec 2, 2009
The most impressive thing about this hotel was the service!!! Everyone was friendly and professional. The food was awesome. ... The Italian Restaurant was wonderful and the Mexican Restaurant and Buffet was extensive and always very good. I think I gained 5 pounds even though I took advantage of the up-to-date and large gym. The Hotel wasn't too large, just big enough to accomodate everyone's needs. I Loved it here!!
Traveler type: Couples
Excursion to Holkan Kingdom for Zip-line was great!!. Also they have a Shotover speedboat that was absolutely exhilarating. Again the guides were awesome and so so nice.
Score
4 out of 5
Sun Palace Cancun
Lazer John Nov 29, 2009
All inclusive is hard to justify. Food was "adaquate" but really nothing special. Service was fantastic as well as location. ... Shows were fun. Pretty high pressure to buy even when we said we had no interest.
Traveler type: Couples
Do NOT take the excursion to the Myan ruins. They were great but the bus ride/stops were hooky. Rent a car, find an individual van'tour but DON't spend the whole day on their bus
Score
5 out of 5
Amazing stay at Sun Palace in Cancun
M Nov 29, 2009
From the moment we checked in to Sun Palace we were in heaven. The hotel staff was wonderful and did everything they could to ... make us feel welcome in their country and their hotel. Our room was amazing with a huge Jacuzzi and very large balcony (6th floor has some of the largest balconies) overlooking both the pool and the ocean. We could not have asked for a better view. The food in all of the restaurants was fantastic, but we most enjoyed the Italian restaurant (the filet is excellent), the Oriental restaurant (the Banana Roll is amazing) and the breakfast buffet in the Alamo (best Omelettes). The only negative we found is that the desserts are just so-so. The drinks are great throughout the hotel and I most enjoyed the Banana Monkey and Miami Vice (if you like fruity blended drinks). The pools are gorgeous and Sun Palace has one of the best beaches that we saw in Cancun since many hotels lost most of their beaches in recent hurricanes. The entertainment is decent. The entertainment staff is fun and we enjoyed playing different games. The nightly shows are so-so, but the contortionist and the ladies that did acrobatics were worth watching. We took advantage of the free tours and went to Isla Mujeres and also did the Zip Line Tour. Isla Mujeres was nice and the Zip Line was a ton of fun. The weather was mainly in the mid 70's and 80's with only one rainy day. It was very nice. We visited a few other Palace Resorts (Cancun Palace, Beach Palace, Moon Palace) and enjoyed the all inclusive at each resort. Beach Palace was very nice and didn't feel as crowded as Cancun Palace. Moon Palace was great as well, but very big so if you're looking for quiet and have no kids with you we definitely recommend Sun Palace. We plan to stay at Palace Resorts again, but plan to do one major thing differently... we will tip more next time. The resort claims tips are included, but after learning more about what the staff actually makes (if what we read is reliable it varies from $4-$23 per day - not per hour) we will tip for sure. The staff treated us the same with or without tips, but they really do deserve the tips as they made our stay so wonderful. Overall we could not have asked for a better vacation and look forward to going back again soon!
Traveler type: Couples
Take the city bus into Cancun instead of a taxi. The cost is about $.75 per person and much cheaper than a cab. The bus stop is just down the street from the hotel.
Score
4 out of 5
Great relaxing get-away!
Nina Nov 29, 2009
This hotel is great! It is very clean and looks new. The rooms are as gorgeous as they are in the pictures (make sure you ask ... for ocean-front before you go if you go during high season). The staff is fantastic; always helpful, friendly, and courteous. The people of Cancun are respectful - they try like any other street vendor or timeshare rep, but if you say no they'll let you go.The activity pool area can be very loud, but you can escape most of the sounds by heading to the tranquil pool on the other side of the hotel. (Sometimes the beat of a song will still get through, but you won't notice with a cool drink and a book in your hands.) The only bad thing about the pools is that they get little sun in the late afternoon due to the positioning of the hotels, but I imagine that it would be the same at any ocean-front hotel on the east coast.The beach here is great, although the sand is slightly coarser than I personally prefer. We walked up the beach and found that many other hotels had serious sea-weed problems or reconstruction going on. I hear that Moon Palace has one of the best beaches in Cancun, but Sun Palace was very nice and they have ample seating/great service on the beach. The beach was cleaned every time it started to get a little seaweed from the hurricanes off coast. I was there in the off season, and it seemed like it might get a little crowded during high season, but not too bad. Don't stay at Xpu-Ha Palace if you're looking for a nice beach. They have almost no beach, but you can take a shuttle to beach palace, which I did not visit. Xpu-Ha would still be a perfect choice for families with children, as there is a lot to explore.Drinks are fabulous for being included! Liquors are not displayed, but they have the good stuff hidden somewhere, so just ask if you want a top-shelf tequila.Food is mostly average, great for an all-inclusive, except dinner at The Alamo (the main restaurant) which has an amazing pork dish and chile relleno as well as others. We highly recommend the Mayan coffee. We were not impressed with 'The Steaks'. If you're looking for a great steak, Sun Palace is not the place to find it. My husband's rib eye was thin and tasteless, my mahi mahi tasted extremely fishy and tough. The good news is that it's all-inclusive, so we each managed about 3 bites and headed over to another restaurant w/in the hotel.For the included trips, make sure you know what you are getting. Ask for a detailed itinerary. We were disappointed with our trip to Tulum because we stopped for shopping (although it was a REAL Mayan tourist trap) and didn't have as much time as we thought we would to explore the ruins). [...] was the most helpful member of the planning team; if he was ever unsure on a question he always called for us instead of giving us an assumption. He worked with us on ways to save money at the spa based on current promotions. All in all a great guy! All in all a wonderful place to relax and let go of the crazy-cycle that is American life!
Traveler type: Couples
Score
5 out of 5
This was omg the best ever Hotel.
Yael Nov 25, 2009
We went there for 6 days and let me tell you this was the best place in cancun, everything was perfect we stayed in room 511 ... concierge level I so recomend this well worth it, the food was great, drinks omg awesome, weather perfect, staff the best. I will for sure be back sun palace wow you out done your self. see you in a year.
Traveler type: Couples
Score
5 out of 5
One Of TheNicest Place We've Ever Stayed
Kristen Nov 24, 2009
Just got back from staying at the Sun Palace (11/18/09-11/22/09). This was our first trip without kids, and it was so nice. ... Rooms were spotless and we had the best beach in the area. By far the best all inclusive food we've ever had. 90% of everything is made to order. Had no complaints and no hassles. The clientle at the resort was just as we were hoping for (no 21 yr old drunk and obnoxious, and no kids) Well worth the extra money. The only complaint if you want to call it that, was that our rooms balcony (on the 7th floor) was very small and not private. You could literally touch the other rooms balcony and hold a conversation with someone if they were outside next to you. Not very romantic or private. But for our stay since it wasnt full, it wasnt a real problem. The only other thing I was surprised about was that they didnt have corona on tap or anyplace. And it would have been nice if they had cans or bottles available in the restuarants. The only exursion we did was the Zipline tour..and that was so much fun. It was also very fast..we were back at our hotel by 11am..so still had the day to lounge around. Would highly recommend. On a side note..we brought along travel mugs and would recommend doing that as it kept your drinks cold!
Traveler type: Couples
There is an oriental restuarant on the 1st floor..that is away from the other restaurants. We went there for appetizers (spring rolls) as someone suggested. Was very surprised that is was outside! Had no idea. We just had the appetizers so couldnt comment on the actual dinners..but it's a great atmosphere. Nearly empty and there is an outside bar that you could just sit at there if you didnt want to eat there. Worth Checking out.
Score
5 out of 5
Lots of fun in the sun!
Mother of the bride Nov 17, 2009
Everyone there was friendly and helpful. The hotel was not huge, so it seemed more intimate. The staff would look up and ... call me by name and most them remembered me from day to day. There was a lot to do and see in the area, but even if you decided not to leave the hotel the entertainment was great. They played games by the pool and put on shows in the evening. The bar had bands and a karoke night. My daughter got married on the beach and everything was handled stress-free. It was so beautiful. Some of the staff attended the wedding just because they had gotten to know us in the previous days. This was one of my best vacations ever!
Traveler type: Couples
Hotel gift shop had better prices than any of malls I visited.
Score
5 out of 5
JPBday
Superme Nov 10, 2009
Not much since weather was very bad. Only complaint that no one seem to know that there was a possibility of a hurricane. ... Otherwise, the staff, front desk and everyone very accommodating. I was impressed when the Front Desk associate explained us how to work the air conditioning, not to leave open the balcony doors. This is the first time I see this in Cancun, where no one seems to know that if you keep windows open, you don't get breeze, you get "mold". I live in Florida and we are very aware of this.
Traveler type: Couples
Score
4 out of 5
Great Place
Lady Di Nov 8, 2009
The service was excellent, the food was great, nothing to complain about but the weather. ...
Traveler type: Couples
Score
5 out of 5
Great Relaxing Vacation
Dr. Jeff Nov 6, 2009
Brought my wife here for her Birthday, based on reviews. We arrived over three hours prior to check-in. [...] at the Front ... Desk did everything to expedite getting our room ready early. He even took us to see a few available rooms, so we could chose. We selected Room 632 with a nice large balcony and double cushioned lounge chair facing the ocean. We received $150 credit for Spa treatment, and used it for a great 50 minute Deep tissue massage and a scalp treatment. We also reserved a free trip to Tulum, which I would not recommend. The trip was an hour shorter than Chitzen Itsa (sp?), and the ruins were nice to see, but most of the trip was a tourist trap, with stops at vendors pressuring you buy souveniers. The restaurants were excellent, especially the outdoor grill facing the beach. We loved our Rib Eye Steaks. The entire staff went out of their way to accomodate our needs. The hotel was only 40% capacity, but we made alot of friends during our short three night stay. The beach is beautiful and well-maintained. If you want a quiet, relaxing hotel, with great amenities, then this is the hotel for you.
Traveler type: Couples
Score
5 out of 5
Relaxing and great service
Steph Nov 5, 2009
Had a great time! Loved that there were excursions included. The $150 spa credit was nice. Drinks were good, pretty much ... any brand that you want.
Traveler type: Couples
Score
5 out of 5
Palace is Paradise In Mexico - Book it!
TL Nov 1, 2009
I researched Cancun to death and in the end decided to book with Palace Resorts, Sun Palace and boy was I happy and excited ... that I did. Sun Palace and Palace Resorts were really top notch. We enjoyed everything about this trip and it was one of the most fun and memorable. Cancun, Mexico is very beautiful the water is clear (it's no Bora Bora and sure there are some annoying seaweed) and warm and the beaches are beautiful. Below are some tips and recommendations from our trip. 1. Hotel choice - Hotel Zone is like the Las Vegas strip. Mega resorts and hotels up and down the coast. There is so many to choose from. This was my first time in Cancun and at the Palace Resorts and I was really impressed. The buildings were all new, very well kept, clean and modern looking. Lots of glass and metal finish. You can tell they spend lots of money, time, and effort to keep the resorts spotless. We stayed at the Sun Palace which is on the southern most part of the strip. Smaller of the main Palace resorts but more intimate. Adults only. Great for couples and romance. You can also take the bus (super convenient, safe, clean 7.5 pesos) to any of the other Palace Resorts and use their amenities and eat at their restaurants for free. So why stay at "Hotel X" where you are stuck there, when if you stay at Palace you can go to ALL of their other hotels (we visited Beach, Cancun, Moon and Xpu-Ha and had a great time because each one had their own distinctive amenities). 2. Food choice - We struggled between All-Inclusive or NOT. In the future we definitely would do All-Inclusive again. Here's why. It's not just about the food. See point 1 above. Also for ~$500 more you get ALL meals included, including alcohol, including room service, all the restaurants at tour Palace Hotel AND the other Palace hotels as well, take out lunches to bring with you on your excursions or on your way to the airport. Entertainment (saw a very professional fire show and Michael Jackson impersonator troupe well done top notch one of the best I've seen) Palace Resort also threw in $150 spa/salon credit (there is no minimum, sure the massages are kinda pricey but my gf and I got haircuts and she got a mani/pedi, we could use all or none of the credit and they didn't force us to go over) and $150 in golf (covered green's fee and a gold cart at their pro 18-hole golf course for one person but that's ok because my gf doesn't play golf). And they offered FREE excursions. Chichen-Itza, Tulum, Isla Mujeres, Wet N' Wild waterpark admission all for FREE. The excursions are provided by an nice air-conditioned chartered bus. There is a bilingual tour guide. Your admission tickets are covered. There is a lunch either at a restaurant or at one of their other Palace Resorts (another perk of being a part of the Palace Resorts). They bring you back in time for dinner. Tulum was the best of what we took. Chichen Itza is a must see but such a beautiful relic has been ruined by all the cheesy commercialism and annoying peddlers. Beware of the Mayan tourist traps that these tour buses take you too. See my helpful hint below for details. If your priced all these extras separately you would be way over the extra price for the all-inclusive. These extras were offered by Palace Resorts so I can't comment on the value of the other All-Inclusive at the other resorts. I guess the only CON is that we didn't get to check out the Non-Hotel dining experience. But I think I'll live if I don't go to Senor Frog's, Pat O'Brien's, or Outback. 3. Food quality - The food was good BUT not great. Nothing really blew me away. But nothing was horrible either. I like the variety of a-la-carte vs. buffet vs. room service. But after 2 days you've tried all the restaurants and stuff gets old fast. So we went to Cancun and Sun Palace and tried their restaurants which really helped rounded out the palate. The El Alamo breakfast buffet was really good. They make a mean omellete (super thin eggs folded like a ...
Traveler type: Couples
1. Don't use the currency exchange booths at the US or Mexico airport. Exchange rate at the airport was 11.50 pesos per dollar. You can get 12.50 at the hotel main desk. 2. Check with the hotel before booking excursions on travel sites, many ALL-INCLUSIVE hotels offer FREE excursions. We stayed at Palace and they did and it was awesome! 3. Book ground transport ahead of time to avoid all the scams at the airport 4. After you get your bags walk straight OUTSIDE to ground transport. Avoid all those people that are standing before the exit and pretending to be of help they are SCAM artists trying to sell you tours the real transport people are OUTSIDE! 5. Beware! of the authentic Mayan items that our tour company (The Bus name was Tena and was a Green color) took us to. Although I admit the stuff at this Mayan artisan warehouse looked like nicer quality stuff than the junk they sell for $1 (Yes only a buck) at Chichen Itza and the selection was huge! However, the cost of the Obsedien statues are WAY OVERPRICED! We saw some medium figurines for $150-200 only to find the same one at one of our Palace Gift Shops for $50. Granted there was more choices and styles at the tourist trap. But we found one we liked at the gift shop. Glad we didn't buy it at the tourist trap first. I can't speak for the other stuff like the Silver, wooden masks or pottery.
Score
5 out of 5
Best Resort Ever
Parents of 3 Oct 29, 2009
We've traveled to multiple all-inclusive resorts and cruised, overall, this was the best vacation ever. The service was ... amazing, food excellent, room awesome, beach great, and I could go on and on. It was so relaxing but yet there was plenty available to do. We especially liked being able to walk the beach to the Cancun Palace and Beach palace. Then, for sixty cents you could take the bus back. The staff was amazing. We would recommend the conceirge upgrade for sure. Dinner on the beach was amazing, and the reserved cushioned chairs on the beach were a benefit. Also, the pools at the Sun palace were heated warmer than any other palace resort. We will be staying at the palace for our next vacation. Can't wait!
Traveler type: Couples
It was fun to walk or take the bus to the Beach palace and the Cancun palace to eat and drink.
Score
5 out of 5
Great all inclusive- will def. go back!
Jen Oct 26, 2009
Great hotel, staff, and food! ...
Traveler type: Couples
Score
5 out of 5
Great Trip!
Bizzy Mom Oct 19, 2009
Beach was very expansive and had the most beautiful aquamarine color. Food and drink service was fantastic, especially in ... the pool and beach. We had the best view in room 624, and the balcony was huge and equipped with lounge beds and a sitting area. Food was great, especially loved the italian restaurant for dinner and the various breakfast buffets. Staff was very professional, friendly and accommodating. Had a massage at the spa with my spa credit and loved it. If you are thinking of booking this resort for a romantic trip - Go! You will not regret it.
Traveler type: Couples
Walk up and down the beach there. You will see that Sun Palace has the best location!
Score
5 out of 5
AMAZING!!!
The Alamo Oct 18, 2009
We stayed for a week at the Sun Palace and enjoyed every second of it! We relaxed around the resort the whole time (didn't ... get a chance to try out the included tours). The beach was amazing (bigger and nicer than the other palace resorts from what I hear), the drinks were great, the staff was very friendly (no bad experiences at all), the entertainment was actually pretty good, the food was very very good and plentiful, and the water was great (Big waves the first half of the week, and then almost lake like the second half). Most if not all rooms are ocean view with a private balcony, which was beautiful. I would definitely go back to the sun palace....Again...and Again....
Traveler type: Couples
During this time of year they release baby sea turtles, ask the people at the front desk when they are releasing them. We met around 8pm and got to hold a couple and release them into the ocean. We loved holding those little guys...
Reviews represent the opinions of Orbitz customers, not of Orbitz or its staff.
Sort tips by: most recent | distance from hotel
do the zip line tour. its a blast!
--the Blocks, Ohio Dec 5, 2009
Review possible excursions you are interested in prior to taking your trip. When you check in tell them which ones you selected and get them booked.
--Honeymooners, Michigan Dec 2, 2009
Excursion to Holkan Kingdom for Zip-line was great!!. Also they have a Shotover speedboat that was absolutely exhilarating. Again the guides were awesome and so so nice.
--World-trvlr, Lorton,VA Dec 2, 2009
Do NOT take the excursion to the Myan ruins. They were great but the bus ride/stops were hooky. Rent a car, find an individual van'tour but DON't spend the whole day on their bus
--Lazer John, Boring, Oregon Nov 29, 2009
Take the city bus into Cancun instead of a taxi. The cost is about $.75 per person and much cheaper than a cab. The bus stop is just down the street from the hotel.
--M, Houston, TX Nov 29, 2009
There is an oriental restuarant on the 1st floor..that is away from the other restaurants. We went there for appetizers (spring rolls) as someone suggested. Was very surprised that is was outside! Had no idea. We just had the appetizers so couldnt comment on the actual dinners..but it's a great atmosphere. Nearly empty and there is an outside bar that you could just sit at there if you didnt want to eat there. Worth Checking out.
--Kristen, Tipton, IN Nov 24, 2009
Hotel gift shop had better prices than any of malls I visited.
--Mother of the bride, San Antonio, Texas Nov 17, 2009
1. Don't use the currency exchange booths at the US or Mexico airport. Exchange rate at the airport was 11.50 pesos per dollar. You can get 12.50 at the hotel main desk. 2. Check with the hotel before booking excursions on travel sites, many ALL-INCLUSIVE hotels offer FREE excursions. We stayed at Palace and they did and it was awesome! 3. Book ground transport ahead of time to avoid all the scams at the airport 4. After you get your bags walk straight OUTSIDE to ground transport. Avoid all those people that are standing before the exit and pretending to be of help they are SCAM artists trying to sell you tours the real transport people are OUTSIDE! 5. Beware! of the authentic Mayan items that our tour company (The Bus name was Tena and was a Green color) took us to. Although I admit the stuff at this Mayan artisan warehouse looked like nicer quality stuff than the junk they sell for $1 (Yes only a buck) at Chichen Itza and the selection was huge! However, the cost of the Obsedien statues are WAY OVERPRICED! We saw some medium figurines for $150-200 only to find the same one at one of our Palace Gift Shops for $50. Granted there was more choices and styles at the tourist trap. But we found one we liked at the gift shop. Glad we didn't buy it at the tourist trap first. I can't speak for the other stuff like the Silver, wooden masks or pottery.
--TL, San Francisco, CA Nov 1, 2009
It was fun to walk or take the bus to the Beach palace and the Cancun palace to eat and drink.
--Parents of 3, Ohio Oct 29, 2009
Walk up and down the beach there. You will see that Sun Palace has the best location!
--Bizzy Mom, Baltimore, MD Oct 19, 2009
During this time of year they release baby sea turtles, ask the people at the front desk when they are releasing them. We met around 8pm and got to hold a couple and release them into the ocean. We loved holding those little guys...
--The Alamo, St. Louis, MO Oct 18, 2009
Do an all inclusive. I know it may take business away from mom and pop shops, but in truth would you really eat at a mom and pop or a chain such as Senor Frog's or Bubba Gumps? The all inclusive saves money and time in the long run and the Palace resorts make it worth the decision. Just tip decently and let the staff/residents pump money into their economy as well.
--Jackie, Dustin's wife!, Mesa, AZ Sep 30, 2009
swimming with the dolphins was amazing, and zip lining in the jungle was amazing.
--danielle happy girl, Strongsville, Ohio Sep 25, 2009
You have to go to Coco Bongo. There's nothing else like it.
--Lee, Woodbridge VA Sep 13, 2009
The resort offers activities everyday poolside. They are very fun and a great way to meet other couples that are enjoying their vacation as well. Talking to others at the resort was really the best way to learn the ins and outs of the resort plus the hotel staff running the activities are a lot of fun.
--JA, Des Moines, Iowa Sep 13, 2009
Thai restaurant was incredibly underwhelming. Waste of appetite. I prefer to chew my shoe leather.
--Snooker, NYC Sep 9, 2009
Rather than going all the way into town to the Market 28, there is a much closer albeit smaller mall called the coral negro on the way.
--Bluegrass, Lexington, KY Sep 2, 2009
Go check out the banana sushi! The Asian food restaurant has the best views and the fewest people!
--Honeymooners 09, Provo, UT Sep 1, 2009
When you land at the airport, and need to get to the hotel, and you didn't include transportation, definately take a taxi, approx 25 USD compared to the scam artists, who see you coming, with a very official looking binder, showing you the comparable rates to what they charge, and then scam you for 60 USD. Our first mistake. We should have not felt like we "had" to take that transportation to the hotel. I would recommend including transportation in your booking.
--lion king, Nevada Aug 25, 2009
Each restaurant in Sun Palace was great, but La Trotta Italian restaurant was the best lasagna I have ever had.
--Murph, Rochester, MN Aug 19, 2009
Reviews represent the opinions of Orbitz customers, not of Orbitz or its staff.
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CST 2063530-50;
Hawaii TAR-5627;
Iowa 644;
Nevada 2003-0387;
Washington 602-102-724
