$415 Avg/night
Rate and special offer based on Check-in: Aug 22, 2014 Check-out: Aug 25, 2014

Sun Palace Couples Only - All Inclusive

4 stars
Blvd. Kukulkan KM 20, Cancun, 77500
Hotel Overview
Reviewer score
4.6
out of 5
562 reviews
dream honeymoon

Just got back from our amazing honeymoon at the sun palace. This all inclusive resort is absolutely... See full review

  • will mojito
  • Jul 6, 2014
Great couples getaway

Service is excellent at this resort. Stayed here for 4 nights for a couples getaway. Rooms are... See full review

  • Chad H
  • Jul 6, 2014
Luxe romantic beachfront resort with in-room hot tubs
The Sun Palace in Cancun, Mexico, is a beach-front hotel designed exclusively for couples. The hotel has an indoor pool and three outdoor infinity pools that appear as though they are spilling into the ocean. Friendly customer service and a host of modern amenities are available. The convenient location of the hotel puts it in close proximity to many recreational activities, but guests feel like they have their own private sanctuary when in their rooms. The accommodation includes a Jacuzzi, private balcony, king-sized bed and panoramic views. The five restaurants and three bars ensure you'll never go hungry.

Guests staying at Sun Palace are welcome to enjoy the facilities and restaurants of Beach Palace, Moon Palace, Playacar Palace, Isla Mujeres Palace, and Cozumel Palace. Scheduled transportation is available at select resorts.
Reasons to stay
  • Couples-only vibe is ideal for romantic getaways
  • Proximity to beach, shops, dining and recreation
  • Breathtaking views from every room
Sun Palace rooms
The modern, contemporary style of the rooms and suites at the Sun Palace are designed to provide tranquility and comfort. Each of the 252 rooms comes with a balcony that provides great views of the Caribbean Sea or Nichupte Lagoon, as well as large glass doors leading to the balcony that also allow generous views while inside. Amenities and services include an LCD TV with satellite, free wireless Internet, plush bathrobes and slippers, nightly turndown service and 24-hour concierge service.
Things to do nearby
  • Downtown Cancun (17 mi /27 km)
  • Puerto Moreles (22 mi/ 35 km)
  • Playa del Carmen (46 mi/74.9 km)
  • Tulum Ruins (82 mi/131 km)
  • Ancient Coba Ruins (99 mi/160 km)

Hotel Map

21.0438 -86.7831
Area served
Cancun, Mexico.
Nearby airports
Cancn International Airport (CUN): Approximate driving time is 12 minutes and distance is 12 km (7.5 mi).
Area description
The Sun Palace is only 8 miles from Cancun International airport, 17 miles from downtown Cancun and 10 miles from the Convention Center.

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Reviewer score 4.5 out of 5
Reviewer score 4.5 out of 5

Sun Palace Couples Only - All Inclusive Rooms

Grand Room Level Ocean View
1 King bed. Double Whirlpool Tub. Seating area. Balcony with table & chairs. In-room welcome bottle of wine upon arrival. Private bath w/shower features LOCCITANE bath amenities, Bathrobes/slippers. In-room Liquor dispenser features premium brand names. Mini Bar contains sodas, bottled water, juices, domestic & imported beers . In-room snacks include chips, chocolates, peanuts & crackers. Special Menu 24-hour room service with select items from our restaurants. Pillow menu. Exclusive Beach bag (one per room/per stay). Digital safe (laptop size) & Individually-controlled A/C. Lavazza Coffee Maker imported from Italy. DVD player & IPod dock. CHI branded hair tools . ironing board/ Wireless Internet & LCD TV w/satellite. Private Check-In / Out . Early Check- in /Late Check Out (upon request & subject to availability)
Superior Deluxe Ocean View with balcony & jacuzzi with Golf Pacakge
Each elegantly appointed guest room features:
1 King bed. Located on floors 6 & 7 (non-smoking) and 8 (smoking). Double Jacuzzi, In Room Wine and Fruits. Private bath w/ shower only. Balcony with chairs & table. Liquor Dispenser contains whiskey, tequila, rum & vodka. Mini Bar contains sodas, bottled water, juices & domestic beer. LCD TV w/ Satellite. Purified Water. Chi Bath Amenities. Bathrobes & Slippers. Digital safe (laptop size). Individually-controlled A/C. Coffee Maker. Direct Dial telephone. Alarm Clock. Hair Dryer. Iron/ironing board. Wireless Internet. 24-Hour room service & Turndown Service. Non-smoking & Smoking rooms. Ocean View. Max Occupancy: 2 (couple). 435 Sq. Ft.2010 Golf Package includes a round of golf daily (per room), transportation, snacks, beverages and shared cart.
Superior Deluxe Ocean View with balcony & jacuzzi
Superior deluxe lagoon view Each elegantly appointed guest room features:
1 King bed. Located on floors 6 & 7 (non-smoking) and 8 (smoking). Double Jacuzzi, In Room Wine and Fruits. Private bath w/ shower only. Balcony with chairs & table. Liquor Dispenser contains whiskey, tequila, rum & vodka. Mini Bar contains sodas, bottled water, juices & domestic beer. LCD TV w/ Satellite. Purified Water. Chi Bath Amenities. Bathrobes & Slippers. Digital safe (laptop size). Individually-controlled A/C. Coffee Maker. Direct Dial telephone. Alarm Clock. Hair Dryer. Iron/ironing board. Wireless Internet. 24-Hour room service & Turndown Service. Non-smoking & Smoking rooms. Ocean View. Max Occupancy: 2 (couple). 435 Sq. Ft
Concierge Level
Conciege Level Rooms also feature:
Nightly Petit Fours, Pillow Menu & Nightly Turndown Service. Private candlelight dinner at select locations (once per stay). Exclusive Concierge Service with personalized service (located on the 5th floor). Private check-in & out / Late check-out & Early check-in (upon request and subject to availability). Mini Bar contains sodas, bottled water, juices & domestic beer. Digital safe (laptop size). Individually-Controlled A/C. Espresso/American Coffee Maker. Direct Dial telephone. Alarm Clock/Radio/IPOD Dock. Professional Hair Dryer. Iron/ironing board. Wireless Internet. Non-Smoking rooms only. Ocean View. Max occupancy: 2 (couple). 574 Sq. Ft.
Jr. Suite with balcony & jacuzzi with Golf Package
Each suite features:
-1 King bed, Seating area, Double Jacuzzi, In Room Wine and Fruits, Private bath w/ shower only.
Balcony with chairs & table, Liquor Dispenser contains whiskey, tequila, rum & vodka, Mini Bar contains sodas, bottled water, juices & domestic beer, LCD TV w/ Satellite, Purified Water, Chi Bath Amenities, Bathrobes & Slippers, Digital safe (laptop size, Individually-Controlled A/C, Coffee Maker, Direct Dial telephone, Alarm Clock, Hair Dryer, Iron/ironing board, Wireless Internet, 24-Hour room service & Turndown Service, Non-Smoking & smoking rooms, 2 rooms for the Physically Challenged with double beds, Ocean View, Max occupancy: 2 (couple)
-574 Sq. Ft
-2010 Golf Package includes a round of golf daily (per room), transportation, snacks, beverages and shared cart.
Deluxe - Resort View
Each elegantly appointed guest room features:
1 King bed. Located on floors 1 & 2 (non-smoking). Double Jacuzzi, In Room Wine and Fruits. Private bath w/ shower only. Balcony with chairs & table. Liquor Dispenser contains whiskey, tequila, rum & vodka. Mini Bar contains sodas, bottled water, juices & domestic beer. LCD TV w/ Satellite. Purified Water. Chi Bath Amenities. Bathrobes & Slippers. Digital safe (laptop size). Individually-controlled A/C. Coffee Maker. Direct Dial telephone. Alarm Clock. Hair Dryer. Iron/ironing board. Wireless Internet. 24-Hour room service & Turndown Service. Non-smoking & Smoking rooms. Views of resort or common areas. Max Occupancy: 2 (couple). 435 Sq. Ft.
Jr. Suite with balcony & jacuzzi
Each suite features:
1 King bed, Seating area, Double Jacuzzi, In Room Wine and Fruits, Private bath w/ shower only. Balcony with chairs & table, Liquor Dispenser contains whiskey, tequila, rum & vodka. Mini Bar contains sodas, bottled water, juices & domestic beer. LCD TV w/ Satellite, Purified Water, Chi Bath Amenities, Bathrobes & Slippers, Digital safe laptop size, Individually-Controlled A/C, Coffee Maker. Direct Dial telephone, Alarm Clock, Hair Dryer, Iron/ironing board, Wireless Internet, 24-Hour room service & Turndown Service, Non-Smoking & smoking rooms, 2 rooms for the Physically Challenged with double beds, Ocean View, Max occupancy: 2 (couple). 574 Sq. Ft
Concierge Level
Each elegantly appointed guest room features:
1 King bed. Located on the 5th floor(non-smoking). Seating area. Double Jacuzzi, In Room Wine & Fruits. Private bath w/shower only. Balcony with chairs & table. Liquor dispenser with premium, upgraded brands of liquor: Bacardi White Rum, Jose Cuervo Tequila, J&B Whisky and Barton Vodka. LCD TV w/ Satellite. DVD Player, CD Player. Chi Bath Amenities. Two(2) 25 Minute Massage at the Beach/Spa/Treatment rooms (location varies per resort), Bathrobes & Slippers. Exclusive Beach Bag (1 per room/per stay). Private Beach Lounge Chair Area with Waiter Service. Aromatherapy menu. 24-Hr room service with select menu from restaurants to create a "Special Menu".

Amenities

  • All inclusive
  • WiFi
  • Free parking
  • Indoor pool
  • No smoking rooms/facilities
General
No smoking rooms/facilities
Concierge
Elevators
Activities
Indoor pool
Fitness center or spa
Fitness Center
Spa
Dining
All inclusive
Bar/Lounge
Restaurant
24 hour room service
Room service
Services
Business center
In-Room Safe
Tour desk
Meeting/Banquet facilities
Conference facilities
Currency exchange
Internet
WiFi
Parking
Free parking
Accessibility
Handicapped rooms/facilities

Nearby points of interest

  • Iberostar Cancun Golf Course: 1.2 mi
  • Playa Delfines: 1.5 mi
  • Dolphinaris Cancun: 2 mi
  • Wet'n Wild Cancun: 2.1 mi
  • Riviera Cancun Golf: 3.1 mi
  • Avenida Kukulkan: 3.7 mi
  • Interactive Aquarium: 4.7 mi
  • El Rey Ruins: 4.8 mi
  • Playa Tortugas: 7.3 mi
  • Dubai Palace Casino: 7.4 mi
  • Museo Maya de Cancun: 7.5 mi
  • Avenida Tulum: 8.6 mi

Meeting facilities

Meeting Info
Meeting facilities available with a maximum capacity of 180 (banquet style).

Dining

Lobby Bar
Bar service from 9:00 am - 1:00 am, Tea time- 5:00pm - 7:00pm
Beach Bar
From 10:00 am - 6:00 pm
Pool Bar
From: 11:00am - 5:00pm
El Alamo
Mexican cuisine. Buffet for breakfast and lunch and Mexican cuisine a la carte for dinner.
La Tratto
-Cuisine: Italian
-Dinner a la carte: From 6:00 pm - 11:00 pm
-Dress code: Casual elegance. Wet clothing or uncovered swimwear not allowed.
The Steak
-Cuisine: Fine cuts, seafood and fish
-Dinner a la carte: From 6:00 pm - 11:00 pm
-Dress code: Casual. Wet clothing or uncovered swimwear not allowed
Oriental Lounge
Thai/Oriental Cuisine a la carte for Dinner.
Pool Snack Bar
Snacks a la carte From 11:00 am - 5:00 pm

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (562)

Ratings and reviews for Sun Palace Couples Only - All Inclusive

Overall score

4.6 / 5
5.01.0
562 out of 562
Amenities:
4.6
Room cleanliness:
4.8
Hotel staff:
4.8
Room comfort:
4.7
Location:
4.6
Value:
4.4

94% would recommend to a friend.

Sort by:
Review of Sun Palace Couples Only - All Inclusive

Reviewer score

5
5.01.0
Mrs. O'Bryon
Naples, FL
Nov 17, 2012

Perfect Honeymoon!!!!!!

It was a dreamland!!!!!! Can't wait to go back!!! Great food, great drinks, wonderful staff!!!!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
5
Review of Sun Palace Couples Only - All Inclusive

Reviewer score

4
5.01.0
Bob Z1
Deer Park, TX, USA
Feb 22, 2012

Great Couples Getaway

Great resort would go back again. The resort credits are a joke! Everything you can buy with them was way over priced.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
4
Review of Sun Palace Couples Only - All Inclusive

Reviewer score

4
5.01.0
F.E.
Palm Coast, FL, USA
Feb 16, 2012

Great Place

This was the first trip to Mexico for moth myself and my girlfriend, It was a great experience, We stayed 5 nights abd wanted to stay for 7,. The resturants were fantastic and the staff went out of there way to accomadadte all our needs....would love to return.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
4
Room comfort:
5
Location:
5
Value:
4
Money-saving tip: Short drive from hotel

If you need to do laundry take a short trip downtown, there is a coin operated laundermat that is a fraction of the cost of the resort.

Review of Sun Palace Couples Only - All Inclusive

Reviewer score

5
5.01.0
little johnny
Boothwyn, PA 19061, USA
Feb 7, 2012

Sun Palace Hotel - great place for couples

This is our third year to visit the resort and each year we fall in love with more of the amenities. The entire staff is very cooperative, and the meals are excellent.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Review of Sun Palace Couples Only - All Inclusive

Reviewer score

5
5.01.0
roxygirlie
Appleton Wi
Feb 2, 2012

Perfect Vacation!

The service was amazing! They catered to you 24/7 and with speed....adding a tip in here and there also made the experience that much better! The food was unbelievable and so delicious. Also, the beach was beautiful, it was a little windy but thats Cancun weather for you. The staff was very friendly and entertaining. House keeping did an awesome job cleaning and leaving towel elephants, swans, and a heart.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
4
Shopping tip: Short drive from hotel

If you go to the flea markets there, be prepared for them saying "come in lady check out my stuff" or "come in and let me rip you off" some of the stuff was very nice but they are nonstop trying to get you into their shops

Review of Sun Palace Couples Only - All Inclusive

Reviewer score

4
5.01.0
T Babe
Pa
Jan 15, 2012

Great for couples

Everyone was very friendly! Perfect location for couples.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
4
Time-saving tip: Short walk from hotel

Learn how to use the public bus. Saves money and there is a bus every minute or less.

Review of Sun Palace Couples Only - All Inclusive

Reviewer score

3
5.01.0
Mitc
Leesburg, Florida
Jan 2, 2012

Be prepared

The bed was the most uncomfortable bed we had ever slept on. It was way too firm. We woke up stiff and sore. Had to have 6 mattress pads added for comfort. Didn't like the fact that resort set up a time share sell under the guise of showing you what the other resorts had to offer in case you came back to Cancun. It took 2 and1/2 hrs. out of our day and we were not expecting a hard sell. We just wanted to relax.The food was pretty good.The views were spectacular.The food service staff were helpful and friendly. Had to do two tours on our last day( and make it back to hotel for a spa treatment )because one of the people who set up tours for the hotel kept forgetting to make a call to finalize a tour for us.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
4
Room comfort:
2
Location:
4
Value:
3
Time-saving tip: Not Applicable

Dont agree to take a tour of the other sister resorts unless you want to buy a timeshare. We agreed to a tour for an additional $200 resort spa credit. It's just not worth the time wasted.

Review of Sun Palace Couples Only - All Inclusive

Reviewer score

5
5.01.0
livingfragrance
Michigan, USA
Jan 2, 2012

Awesome

Staff are friendly and helpful. Great service, great location. There are some improvement in terms of food, especially the oriental restaurant but otherwise this place is the best. Would definitely go back to palace resorts.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
5
Review of Sun Palace Couples Only - All Inclusive

Reviewer score

4
5.01.0
KpDj
Salt Lake City, UT, USA
Dec 27, 2011

Awesome!!

We loved our stay at the sun palace. The Mexican restaurant was wonderful and we ate there almost every day. The best part of this deal were the resort credits, we used ours to go to tulum, chitchin itza, isla muerjas, massages and a romantic lobster dinner. We only spent money on tipping, awesome! Highly recommend.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
4
Money-saving tip: Short drive from hotel

Use the public bus. It stops right in front of hotel and is only a dollar. No taxis!

Review of Sun Palace Couples Only - All Inclusive

Reviewer score

5
5.01.0
cics
NY
Dec 18, 2011

An amazing vacation

We spent a week at this hotel - the best hotel I've ever been to, and I travel A LOT for work, worldwide. The thing that most impressed me is the staff - they would do anything to make you happy, no matter how much extra work is for them. The other thing is the food - really good quality, fresh ingredients, and prepared with art. The amenities are excellent - the saloon and the spa are nice and clean and they take good care of you. There are a lot of activities and animation going on all the time, but if you want to relax there are also quiet lounges and the beach is also nice and well equipped. Room service is excellent - if you wanted, you could probably never leave the room and enjoy the jacuzzi and the view of the ocean while eating and drinking anything you could ask for. We are both totally satisfied and already thinking about our next trip there!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Money-saving tip: In Hotel

Get the ocean view room - it's worth it

Review of Sun Palace Couples Only - All Inclusive

Reviewer score

5
5.01.0
Jon J
Twin Cities, MN
Dec 15, 2011

Cancun

Awesome experience, white-glove clean facility, 5-star food, helpful courteous staff with a fablous setting. What more could you ask for.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
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