$520 Avg/night
Rate and special offer based on Check-in: Jan 5, 2015 Check-out: Jan 8, 2015

Sun Palace Couples Only - All Inclusive

4 stars
Blvd. Kukulkan KM 20, Cancun, 77500
Hotel Overview
Reviewer score
4.5
out of 5
344 reviews
First Cancun Visit, Wanted to Stay!

This was our first Cancun vacation and we chose the Sun Palace due to it being adult orientated (no... See full review

  • Loryn M.
  • Dec 19, 2014
great couples getaway

Couldn't have asked for a more luxurious vacation! Beach was beautiful and warm. Room was huge and... See full review

  • Howdy from Hawaii
  • Oct 14, 2014
Luxe romantic beachfront resort with in-room hot tubs
The Sun Palace in Cancun, Mexico, is a beach-front hotel designed exclusively for couples. The hotel has an indoor pool and three outdoor infinity pools that appear as though they are spilling into the ocean. Friendly customer service and a host of modern amenities are available. The convenient location of the hotel puts it in close proximity to many recreational activities, but guests feel like they have their own private sanctuary when in their rooms. The accommodation includes a Jacuzzi, private balcony, king-sized bed and panoramic views. The five restaurants and three bars ensure you'll never go hungry.

Guests staying at Sun Palace are welcome to enjoy the facilities and restaurants of Beach Palace, Moon Palace, Playacar Palace, Isla Mujeres Palace, and Cozumel Palace. Scheduled transportation is available at select resorts.
Reasons to stay
  • Couples-only vibe is ideal for romantic getaways
  • Proximity to beach, shops, dining and recreation
  • Breathtaking views from every room
Sun Palace rooms
The modern, contemporary style of the rooms and suites at the Sun Palace are designed to provide tranquility and comfort. Each of the 252 rooms comes with a balcony that provides great views of the Caribbean Sea or Nichupte Lagoon, as well as large glass doors leading to the balcony that also allow generous views while inside. Amenities and services include an LCD TV with satellite, free wireless Internet, plush bathrobes and slippers, nightly turndown service and 24-hour concierge service.
Things to do nearby
  • Downtown Cancun (17 mi /27 km)
  • Puerto Moreles (22 mi/ 35 km)
  • Playa del Carmen (46 mi/74.9 km)
  • Tulum Ruins (82 mi/131 km)
  • Ancient Coba Ruins (99 mi/160 km)

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Reviewer score 4.6 out of 5
Reviewer score 4.5 out of 5

Sun Palace Couples Only - All Inclusive Rooms

Grand Room Level Ocean View
1 King bed. Double Whirlpool Tub. Seating area. Balcony with table & chairs. In-room welcome bottle of wine upon arrival. Private bath w/shower features LOCCITANE bath amenities, Bathrobes/slippers. In-room Liquor dispenser features premium brand names. Mini Bar contains sodas, bottled water, juices, domestic & imported beers . In-room snacks include chips, chocolates, peanuts & crackers. Special Menu 24-hour room service with select items from our restaurants. Pillow menu. Exclusive Beach bag (one per room/per stay). Digital safe (laptop size) & Individually-controlled A/C. Lavazza Coffee Maker imported from Italy. DVD player & IPod dock. CHI branded hair tools . ironing board/ Wireless Internet & LCD TV w/satellite. Private Check-In / Out . Early Check- in /Late Check Out (upon request & subject to availability)
Superior Deluxe Ocean View with balcony & Whirlpool
Superior deluxe Ocean view Each elegantly appointed guest room features:
1 King bed. Located on floors 6 & 7 (non-smoking) and 8 (smoking). Double Whirlpool, In Room Wine and Fruits. Private bath w/ shower only. Balcony with chairs & table. Liquor Dispenser contains whiskey, tequila, rum & vodka. Mini Bar contains sodas, bottled water, juices & domestic beer. LCD TV w/ Satellite. Purified Water. Chi Bath Amenities. Bathrobes & Slippers. Digital safe (laptop size). Individually-controlled A/C. Coffee Maker. Direct Dial telephone. Alarm Clock. Hair Dryer. Iron/ironing board. Wireless Internet. 24-Hour room service & Turndown Service. Non-smoking & Smoking rooms. Ocean View. Max Occupancy: 2 (couple). 435 Sq. Ft
Concierge Level
Conciege Level Rooms also feature:
Nightly Petit Fours, Pillow Menu & Nightly Turndown Service. Private candlelight dinner at select locations (once per stay). Exclusive Concierge Service with personalized service (located on the 5th floor). Private check-in & out / Late check-out & Early check-in (upon request and subject to availability). Mini Bar contains sodas, bottled water, juices & domestic beer. Digital safe (laptop size). Individually-Controlled A/C. Espresso/American Coffee Maker. Direct Dial telephone. Alarm Clock/Radio/IPOD Dock. Professional Hair Dryer. Iron/ironing board. Wireless Internet. Non-Smoking rooms only. Ocean View. Max occupancy: 2 (couple). 574 Sq. Ft.
Deluxe - Resort View with Whirlpool
Each elegantly appointed guest room features:
1 King bed. Located on floors 1 & 2 (non-smoking). Double Whirlpool, In Room Wine and Fruits. Private bath w/ shower only. Balcony with chairs & table. Liquor Dispenser contains whiskey, tequila, rum & vodka. Mini Bar contains sodas, bottled water, juices & domestic beer. LCD TV w/ Satellite. Purified Water. Chi Bath Amenities. Bathrobes & Slippers. Digital safe (laptop size). Individually-controlled A/C. Coffee Maker. Direct Dial telephone. Alarm Clock. Hair Dryer. Iron/ironing board. Wireless Internet. 24-Hour room service & Turndown Service. Non-smoking & Smoking rooms. Views of resort or common areas. Max Occupancy: 2 (couple). 435 Sq. Ft.
Jr. Suite with balcony & Whirlpool
Each suite features:
1 King bed, Seating area, Double Whirlpool, In Room Wine and Fruits, Private bath w/ shower only. Balcony with chairs & table, Liquor Dispenser contains whiskey, tequila, rum & vodka. Mini Bar contains sodas, bottled water, juices & domestic beer. LCD TV w/ Satellite, Purified Water, Chi Bath Amenities, Bathrobes & Slippers, Digital safe laptop size, Individually-Controlled A/C, Coffee Maker. Direct Dial telephone, Alarm Clock, Hair Dryer, Iron/ironing board, Wireless Internet, 24-Hour room service & Turndown Service, Non-Smoking & smoking rooms, 2 rooms for the Physically Challenged with double beds, Ocean View, Max occupancy: 2 (couple). 574 Sq. Ft

Amenities

  • All inclusive
  • WiFi
  • Free parking
  • Indoor pool
  • No smoking rooms/facilities
General
No smoking rooms/facilities
Concierge
Elevators
Activities
Indoor pool
Fitness center or spa
Fitness Center
Spa
Dining
All inclusive
Bar/Lounge
Restaurant
24 hour room service
Room service
Services
Business center
In-Room Safe
Tour desk
Meeting/Banquet facilities
Conference facilities
Currency exchange
Internet
WiFi
Parking
Free parking
Accessibility
Handicapped rooms/facilities

Nearby points of interest

  • Playa Delfines: 1.5 mi
  • Dolphinaris Cancun: 2 mi
  • Wet'n Wild Cancun: 2.1 mi
  • Riviera Cancun Golf: 3.1 mi
  • Avenida Kukulkan: 3.7 mi
  • Interactive Aquarium: 4.7 mi
  • El Rey Ruins: 4.8 mi
  • Playa Tortugas: 7.3 mi
  • Dubai Palace Casino: 7.4 mi
  • Museo Maya de Cancun: 7.5 mi
  • Avenida Tulum: 8.6 mi

Meeting facilities

Meeting Info
Meeting facilities available with a maximum capacity of 180 (banquet style).

Dining

Lobby Bar
Bar service from 9:00 am - 1:00 am, Tea time- 5:00pm - 7:00pm
Beach Bar
From 10:00 am - 6:00 pm
Pool Bar
From: 11:00am - 5:00pm
El Alamo
Mexican cuisine. Buffet for breakfast and lunch and Mexican cuisine a la carte for dinner.
La Tratto
-Cuisine: Italian
-Dinner a la carte: From 6:00 pm - 11:00 pm
-Dress code: Casual elegance. Wet clothing or uncovered swimwear not allowed.
The Steak
-Cuisine: Fine cuts, seafood and fish
-Dinner a la carte: From 6:00 pm - 11:00 pm
-Dress code: Casual. Wet clothing or uncovered swimwear not allowed
Oriental Lounge
Thai/Oriental Cuisine a la carte for Dinner.
Pool Snack Bar
Snacks a la carte From 11:00 am - 5:00 pm

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (344)

Ratings and reviews for Sun Palace Couples Only - All Inclusive

Overall score

4.5 / 5
5.01.0
344 out of 344
Amenities:
4.5
Room cleanliness:
4.8
Hotel staff:
4.8
Room comfort:
4.6
Location:
4.5
Value:
4.4

93% would recommend to a friend.

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Review of Sun Palace Couples Only - All Inclusive

Reviewer score

4
5.01.0
Beach and Sun Lover
Business
Connecticut
Mar 8, 2014

Good adults only resort

- Food: the food is what you'd expect from this level of a resort. It's not phenomenal but it was good. - Drinks: mixed drinks are extremely light - Room: unless you're on a high floor, the 'resort view' rooms are not great. Too much noise from the road. We upgraded to a beach facing room, it was worth the money. - Beach: the beach is large, soft sand, no rocks in the water. It's quiet, no music blasting. However, getting a chair by the beach was a pain. All chairs were occupied by 7AM. - Pool: there are several infinity pools, all facing the ocean. Hard to get a chair by the pool too. If you're looking for a more lively atmosphere, this is the place to be. - Night life: not a big night life scene. Only 1 bar to hang out at night time that had nightly activities. I highly recommend 'couples night' and 'karaoke'.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
3
Location:
5
Value:
3
Trip purpose:

Business

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Review of Sun Palace Couples Only - All Inclusive

Reviewer score

4
5.01.0
SM1228
Business
Little Rock
Mar 3, 2014

Great Beach Location

The hotel and staff were great. The room was nice. We had a wonderful view of the ocean, and the beach was nice. This was my first time at an all inclusive. I was disappointed with the quality of the food.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

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Review of Sun Palace Couples Only - All Inclusive

Reviewer score

4
5.01.0
annual winter traveler
Business
new mexico
Mar 3, 2014

annual winter getaway

great place for a getaway. the location is easy to/from airport. local bus is easy to get around and see everything. the pools at Sun Palace are very small and you have to get up at 6am to get a chair at the pools. food and drink excellent. staff are very accommodating...whether you give them a tip or not.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
5
Trip purpose:

Business

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Review of Sun Palace Couples Only - All Inclusive

Reviewer score

2
5.01.0
Jayhawk32
Business
Kansas
Feb 21, 2014

Nice Resort but

Nice resort. Honeymooned here in 1991. Rooms very noisy with constant furniture dragging sounds. Interior bars and restaurants very cold in the evenings. Most diners returned to rooms to get more clothing. For the price better accommodations can be found.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
2
Room comfort:
2
Location:
4
Value:
2
Trip purpose:

Business

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Review of Sun Palace Couples Only - All Inclusive

Reviewer score

5
5.01.0
Saffrins
Business
Minneapolis, MN
Feb 20, 2014

Amazing honeymoon destination

The resort was beautiful, food was great and service was outstanding! We had the opportunity to travel to other resorts, including Palace reports, during our stay, but none of the beaches topped that of the Sun Palace. It was a great place to relax and still be able to enjoy ourselves and the scenery without annoying disturbances.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Entertainment tip: Short drive from hotel

We recommend checking out the other Palace Resorts - Moon Palace and Beach Palace - during your stay. The all-inclusive applies to these places as well. The opportunity for different activities and food options was great to have!

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Review of Sun Palace Couples Only - All Inclusive

Reviewer score

4
5.01.0
The Caribbean Traveler
Business
San Francisco, CA
Feb 18, 2014

A great 18+ hotel

Great beach comfort, and great service from every employee at the Hotel. The hotel is located right on the strip just 10-15 min from the Cancun airport.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

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Review of Sun Palace Couples Only - All Inclusive

Reviewer score

4
5.01.0
Senor Mark
Business
Midland, Texas
Feb 17, 2014

Excellent couple's getaway!

Overall this was a fantastic hotel--great food, great staff, great everything, except…when we checked in, we were sent to a hotel representative who really tried to sell us on visiting another hotel (in the same franchise). She told us all the wonderful things we would experience at this other hotel, and chided us because we booked our activities (zip lining, ancient ruins tour, etc.) with our travel package. While prices were about the same, we were surprised to learn that our plans had not been made with the hotel, but rather an outside company, something the travel agency should have told us. Still, we had a great time and for our 1st vacation it was awesome!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
4
Room comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

Entertainment tip: Not Applicable

Tours are great! But, there are only a few that are a short distance from the hotel. Be prepared for long drives if you decide to do things such as visiting ruins or zip lining. Practice haggling on prices for souvenirs!!!

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Review of Sun Palace Couples Only - All Inclusive

Reviewer score

4
5.01.0
Mark N.
Business
Utah
Feb 11, 2014

Great time in Cancun!

The Sun Palace is a great couples only resort. Pros are the amazing beach and water right in front of the resort, adults only, the padded lounge chairs for two on the beach, great beach service, great service in the restaurants, good food, nice rooms with double jacuzzi, and only 15 minutes from the airport. We also enjoyed our $1500 resort credit (used only half) on a couples citrus massage, Tulum excursion, and a swim with the dolphins (you will pay an additional 16% tax/fee -- which totaled $120 for all three). Cons would be no beautiful grounds with palm trees (although you're right on the beach so we did not miss that much) and there are limited restaurant choices at the Sun Palace (there are 4, but other resorts offer more -- although you can go to the other Palace resorts and eat at their restaurants). There are also only three real shows for the nightly entertainment (instead of one every night). We've been to Cancun almost every year for the past 15 years. This is our second time to the Sun Palace. We have also stayed at the Excellence in Playa Majures, Royal Hideaway, Valentin, Beach Place, and Crown Paradise with the kids.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

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Review of Sun Palace Couples Only - All Inclusive

Reviewer score

3
5.01.0
Ordinary vaca
Business
Ny, ny
Feb 11, 2014

Nice getaway

Amazing service by the waiters/waitresses but the check in staff is terrible. The rooms are not what i expected for $2400 for 3nightd. They were small and "humble". Not a party resort-nice for relaxation. 95% of guests were seniors (not complaining as it made for great relaxing getaway). Ovetall, nice, quiet, relaxing getaway but not worth the price. Food was also good. Hotel credit is deceiving: you cannot use the credit on 1 thing. There is a limit in each category you can spend. Bottom line:you will be paying out of pocket for any category you choose

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
3
Room comfort:
2
Location:
5
Value:
2
Trip purpose:

Business

Dining tip: In Hotel

Make reservations for the italian/oriental restaurant as the wait was 1 hour each for dinner.

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Review of Sun Palace Couples Only - All Inclusive

Reviewer score

4
5.01.0
maccmann
Business
Oshawa, ontario, Canada
Feb 7, 2014

Sun Palace Relaxation

PROS The staff was great, although I did tip fairly ocassionaly, you never felt like they were looking for it, but did feel like they appreciated it. The food was great even the food around the pool, and a great choice too. The rooms were spotless and cleaned daily, with a nightly turn down. Room service was excellent and hot. Buffet and restaurants were great, with no reservations, first come first served, and we never had a problem getting in at all. I have never cared for the reservation system, so this was great for us. CONS They do try to get you to sign up for concierge service for $38 per day, but unless you are require it because of mobility or such, avoid it. The bonus resort credit was not a scam, but also not near as great as they make it out to be. Overall a fantastic holiday.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

Dining tip: In Hotel

Eat anywhere in hotel and it is all good.

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