$387 Avg/night
Rate and special offer based on Check-in: Jun 2, 2013 Check-out: Jun 5, 2013

Sun Palace Couples Only - All Inclusive

4 stars
Blvd. Kukulkan KM 20, Cancun, 77500
Hotel Overview
Reviewer score
4.6
out of 5
300 reviews
great all-inclusive, one caveat

good food, good location, beautiful beach, and outstanding staff. One caveat: some friends of ours... See full review

  • Chris...
  • May 18, 2013
Awesome Stay

The wife and I thoroughly enjoyed our stay here. The staff is responsive and friendly, almost... See full review

  • charleshomerbill
  • Jan 14, 2013
Luxe romantic beachfront resort with in-room hot tubs
The Sun Palace in Cancun, Mexico, is a beach-front hotel designed exclusively for couples. The hotel has an indoor pool and three outdoor infinity pools that appear as though they are spilling into the ocean. Friendly customer service and a host of modern amenities are available. The convenient location of the hotel puts it in close proximity to many recreational activities, but guests feel like they have their own private sanctuary when in their rooms. The accommodation includes a Jacuzzi, private balcony, king-sized bed and panoramic views. The five restaurants and three bars ensure you'll never go hungry.
Reasons to stay
  • Couples-only vibe is ideal for romantic getaways
  • Proximity to beach, shops, dining and recreation
  • Breathtaking views from every room
Sun Palace rooms
The modern, contemporary style of the rooms and suites at the Sun Palace are designed to provide tranquility and comfort. Each of the 252 rooms comes with a balcony that provides great views of the Caribbean Sea or Nichupte Lagoon, as well as large glass doors leading to the balcony that also allow generous views while inside. Amenities and services include an LCD TV with satellite, free wireless Internet, plush bathrobes and slippers, nightly turndown service and 24-hour concierge service.
Things to do nearby
  • Downtown Cancun (17 mi /27 km)
  • Puerto Moreles (22 mi/ 35 km)
  • Playa del Carmen (46 mi/74.9 km)
  • Tulum Ruins (82 mi/131 km)
  • Ancient Coba Ruins (99 mi/160 km)

Sun Palace Couples Only - All Inclusive Rooms

Concierge Level
Each elegantly appointed guest room features:
1 King bed. Located on the 5th floor(non-smoking). Seating area. Double Jacuzzi, In Room Wine & Fruits. Private bath w/shower only. Balcony with chairs & table. Liquor dispenser with premium, upgraded brands of liquor: Bacardi White Rum, Jose Cuervo Tequila, J&B Whisky and Barton Vodka. LCD TV w/ Satellite. DVD Player, CD Player. L'OCCITANE Bath Amenities. Two(2) 25 Minute Massage at the Beach/Spa/Treatment rooms (location varies per resort), Bathrobes & Slippers. Exclusive Beach Bag (1 per room/per stay). Private Beach Lounge Chair Area with Waiter Service. Aromatherapy menu. 24-Hr room service with select menu from restaurants to create a "Special Menu".
Superior Deluxe Ocean View with balcony & jacuzzi
Superior deluxe lagoon view Each elegantly appointed guest room features:
1 King bed. Located on floors 6 & 7 (non-smoking) and 8 (smoking). Double Jacuzzi, In Room Wine and Fruits. Private bath w/ shower only. Balcony with chairs & table. Liquor Dispenser contains whiskey, tequila, rum & vodka. Mini Bar contains sodas, bottled water, juices & domestic beer. LCD TV w/ Satellite. Purified Water. Farouk Biosilk Bath Amenities. Bathrobes & Slippers. Digital safe (laptop size). Individually-controlled A/C. Coffee Maker. Direct Dial telephone. Alarm Clock. Hair Dryer. Iron/ironing board. Wireless Internet. 24-Hour room service & Turndown Service. Non-smoking & Smoking rooms. Ocean View. Max Occupancy: 2 (couple). 435 Sq. Ft
Concierge Level
Conciege Level Rooms also feature:
Nightly Petit Fours, Pillow Menu & Nightly Turndown Service. Private candlelight dinner at select locations (once per stay). Exclusive Concierge Service with personalized service (located on the 5th floor). Private check-in & out / Late check-out & Early check-in (upon request and subject to availability). Mini Bar contains sodas, bottled water, juices & domestic beer. Digital safe (laptop size). Individually-Controlled A/C. Espresso/American Coffee Maker. Direct Dial telephone. Alarm Clock/Radio/IPOD Dock. Professional Hair Dryer. Iron/ironing board. Wireless Internet. Non-Smoking rooms only. Ocean View. Max occupancy: 2 (couple). 574 Sq. Ft.
Jr. Suite with balcony & jacuzzi with Golf Package
Each suite features:
-1 King bed, Seating area, Double Jacuzzi, In Room Wine and Fruits, Private bath w/ shower only.
Balcony with chairs & table, Liquor Dispenser contains whiskey, tequila, rum & vodka, Mini Bar contains sodas, bottled water, juices & domestic beer, LCD TV w/ Satellite, Purified Water, Farouk Biosilk Bath Amenities, Bathrobes & Slippers, Digital safe (laptop size, Individually-Controlled A/C, Coffee Maker, Direct Dial telephone, Alarm Clock, Hair Dryer, Iron/ironing board, Wireless Internet, 24-Hour room service & Turndown Service, Non-Smoking & smoking rooms, 2 rooms for the Physically Challenged with double beds, Ocean View, Max occupancy: 2 (couple)
-574 Sq. Ft
-2010 Golf Package includes a round of golf daily (per room), transportation, snacks, beverages and shared cart.
Superior Deluxe Ocean View with balcony & jacuzzi with Golf Pacakge
Each elegantly appointed guest room features:
1 King bed. Located on floors 6 & 7 (non-smoking) and 8 (smoking). Double Jacuzzi, In Room Wine and Fruits. Private bath w/ shower only. Balcony with chairs & table. Liquor Dispenser contains whiskey, tequila, rum & vodka. Mini Bar contains sodas, bottled water, juices & domestic beer. LCD TV w/ Satellite. Purified Water. Farouk Biosilk Bath Amenities. Bathrobes & Slippers. Digital safe (laptop size). Individually-controlled A/C. Coffee Maker. Direct Dial telephone. Alarm Clock. Hair Dryer. Iron/ironing board. Wireless Internet. 24-Hour room service & Turndown Service. Non-smoking & Smoking rooms. Ocean View. Max Occupancy: 2 (couple). 435 Sq. Ft.2010 Golf Package includes a round of golf daily (per room), transportation, snacks, beverages and shared cart.
Deluxe - Resort View
Each elegantly appointed guest room features:
1 King bed. Located on floors 1 & 2 (non-smoking). Double Jacuzzi, In Room Wine and Fruits. Private bath w/ shower only. Balcony with chairs & table. Liquor Dispenser contains whiskey, tequila, rum & vodka. Mini Bar contains sodas, bottled water, juices & domestic beer. LCD TV w/ Satellite. Purified Water. Farouk Biosilk Bath Amenities. Bathrobes & Slippers. Digital safe (laptop size). Individually-controlled A/C. Coffee Maker. Direct Dial telephone. Alarm Clock. Hair Dryer. Iron/ironing board. Wireless Internet. 24-Hour room service & Turndown Service. Non-smoking & Smoking rooms. Views of resort or common areas. Max Occupancy: 2 (couple). 435 Sq. Ft.
Jr. Suite with balcony & jacuzzi
Each suite features:
1 King bed, Seating area, Double Jacuzzi, In Room Wine and Fruits, Private bath w/ shower only. Balcony with chairs & table, Liquor Dispenser contains whiskey, tequila, rum & vodka. Mini Bar contains sodas, bottled water, juices & domestic beer. LCD TV w/ Satellite, Purified Water, Farouk Biosilk Bath Amenities, Bathrobes & Slippers, Digital safe laptop size, Individually-Controlled A/C, Coffee Maker. Direct Dial telephone, Alarm Clock, Hair Dryer, Iron/ironing board, Wireless Internet, 24-Hour room service & Turndown Service, Non-Smoking & smoking rooms, 2 rooms for the Physically Challenged with double beds, Ocean View, Max occupancy: 2 (couple). 574 Sq. Ft

Amenities

  • Wireless internet
  • FREE parking
  • Indoor pool
  • No smoking rooms/facilities
General
No smoking rooms/facilities
Concierge
Elevators
Activities
Indoor pool
Fitness center or spa
Health club
Spa services
Dining
Bar/Lounge
Restaurant
24 hour room service
Room service
Services
Business center
Safe deposit box
Tour desk
Meeting/Banquet facilities
Conference facilities
Currency exchange
Internet
Wireless internet
Parking
FREE parking
Accessibility
Handicapped rooms/facilities

Recommendations for you

Customers who viewed Sun Palace Couples Only - All Inclusive also booked these hotels.

Reviewer score 4.6 out of 5
Reviewer score 4.5 out of 5

Hotel Map

21.0438 -86.7831
Area served
Cancun, Mexico.
Nearby airports
Cancn International Airport (CUN): Approximate driving time is 12 minutes and distance is 12 km (7.5 mi).
Area description
The Sun Palace is only 8 miles from Cancun International airport, 17 miles from downtown Cancun and 10 miles from the Convention Center.

Nearby points of interest

  • Playa Delfines: 1.5 mi
  • Dolphinaris Cancun: 2 mi
  • Riviera Cancun Golf: 3.1 mi
  • Avenida Kukulkan: 3.7 mi
  • Interactive Aquarium: 4.7 mi
  • El Rey Ruins: 4.8 mi
  • Museo Maya de Cancun: 7.5 mi

Meeting facilities

Meeting Info
Meeting facilities available with a maximum capacity of 180 (banquet style).

Dining

Lobby Bar
Bar service from 9:00 am - 1:00 am, Tea time- 5:00pm - 7:00pm
Beach Bar
From 10:00 am - 6:00 pm
Pool Bar
From: 11:00am - 5:00pm
El Alamo
Mexican cuisine. Buffet for breakfast and lunch and Mexican cuisine a la carte for dinner.
La Tratto
-Cuisine: Italian
-Dinner a la carte: From 6:00 pm - 11:00 pm
-Dress code: Casual elegance. Wet clothing or uncovered swimwear not allowed.
The Steak
-Cuisine: Fine cuts, seafood and fish
-Dinner a la carte: From 6:00 pm - 11:00 pm
-Dress code: Casual. Wet clothing or uncovered swimwear not allowed
Oriental Lounge
Thai/Oriental Cuisine a la carte for Dinner.
Pool Snack Bar
Snacks a la carte From 11:00 am - 5:00 pm

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

Back to menu Return to top

Guest Reviews (300)

Ratings and reviews for Sun Palace Couples Only - All Inclusive

Overall score

4.6 / 5
300 out of 300
Amenities:
4.5
Room cleanliness:
4.8
Hotel staff:
4.8
Room comfort:
4.6
Location:
4.6
Value:
4.4

95% would recommend to a friend.

Sort by:
Review this hotel
Review of Sun Palace Couples Only - All Inclusive

Reviewer score

5
Luxury Retreat Seeking Couple
New York, NY
Jul 23, 2011

Perfect Couples Escape

The Sun Palace was the perfect place to get away from everything and just spend time together. We loved the fact that the beach, pools, and hotel were not over-crowded with families, and that we could enjoy the spectacular views and luxurious hotel amenities without the frenetic sense of children running around. Our suite was modern and sleek, with many elegant touches and tasteful decor. We used our jacuzzi, the pools, and the beach without worry, always were able to obtain ample towels, drinks, and beach chairs, and had the ability to go between every facility and our suite conveniently. The hotel credits and honeymoon package allowed for us to go on many excursions (zip line, swim with the dolphins), and purchase many great gifts. We also took advantage of the spa and enjoyed a week of absolute pampering. The staff was courteous and responded promptly to all of our requests. It was wonderful to be able to eat and drink as much as we wanted, whenever we wanted. The only aspects that might be considered negative are that the food catered to the masses and we had to make special requests to the chefs to add more spice and flavor to our dishes, and the restaurant desserts were not really to our liking (though the room service cheesecake and chocolate cake were wonderful!). We ordered room service daily and visited all of the restaurants. We had plenty of time to do everything we wanted, including relaxing at the resort and tour and shop downtown (the bus stop was right outside the hotel). Although it was an escape, we still were able to call the U.S. (for free) and use the internet to check in with work as needed. This was by far our best vacation yet and we are already looking forward to visiting again, along with our friends. The Sun Palace was a safe, luxurious, perfect-sized resort that allowed for a completely worry-free and truly relaxing vacation.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Money-saving tip: Not Applicable

Use the bus over taxis; book all of your excursions right away and try to use the same company so as to get more deals; plan your outings so that you can eat free meals at all of the Palace resorts througout Cancun, Isla Mujeres,etc. and not worry about spending money on food if you leave the resort; and pack free drinks (water bottles)and/or boxed meals from the Palace for your excursions.

Review of Sun Palace Couples Only - All Inclusive

Reviewer score

5
Anonymous
Charlotte, NC
Jul 25, 2011

Great Relaxing Resort

Food was great, a huge selection and plenty of fresh fruit! The staff was very friendly and overall the resort was one of the nicer all-inclusives we've been to. The buffets had quality food and there were a lot of "on the grille" options too. One of the best steaks was the fillet at the authentic Mexican restaurant at the resort! Very relaxing, we will return.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
5
Sightseeing tip: Not Applicable

Sun Palace seems to run "resort credit" promotions. If you can get some resort credit, it is good for booking many things and can be used towards massages, excursions, and a variety of other things.

Review of Sun Palace Couples Only - All Inclusive

Reviewer score

5
Anonymous
Collierville, Tn
Jul 25, 2011

Excellent Resort

Excellent Couples Only Resort, We will go back next year!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Money-saving tip: Not Applicable

All Inclusive

Review of Sun Palace Couples Only - All Inclusive

Reviewer score

5
Anonymous
Baton Rouge, LA
Jul 20, 2011

Sun Palace

This was our second trip to Sun Palace and we had a wonderful time. We did a few things different than last year and had a blast. Last year we didn't eat at the Thai Lounge but I talked my wife into going and she loved it. The breeze from the ocean on the outdoor dining area of the Thai Lounge was wonderful. My wife tried sushi for the first time and she loved it. Also, this year we hung out at the activities pool and beach area. We met a lot of nice couples and had fun hanging out drinking with them all day. The food over at the snack bar was also very good. We also learned that you could order food out on the beach, which we did. My wife loved being able to get grilled fish and vegetables on the beach without having to get up and go inside. We will be back again next year. Oh, we went by the Moon Palace and though it may be a wonderful resort, we thought it was way too crowded and went back to the Sun Palace instead of hanging out at the Moon Palace for the day.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Sightseeing tip: Short drive from hotel

The jungle tour, swimming with dolphins, and zipline are tours we have done and would recommend. Also, the spa is very nice as we have been both times that we've stayed at the Sun Palace. We did the couples' massage both times and loved it.

Review of Sun Palace Couples Only - All Inclusive

Reviewer score

5
Anonymous
Spokane, WA
Jul 21, 2011

Amazing!!! We felt like Royalty!

Everything was perfect...from the Spa to the beach; the food and entertainment. We are hard-working middle class and find it hard to spend the kind of money we did for this resort; and we have never taken time to go on a vacation like this - we paid more than we had planned on because of a recommendation from our sister-in-law's sister, but when it was all said and done, my wife and I agreed that we would have paid more and still felt justified. While there we visited four other Place Resorts (and used their facilities because of our Sun Palace affiliation - Sun Palace is by far our favorite! We will likely never go on another vacation again if it's not 'All-inclusive!" (Because I'm a penny-pincher and with the All-inclusive I didn't have to count cost - even if I had Filet Migon and shrimp every night. We LOVED it and would recommend this Resort to ANYONE!!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Review of Sun Palace Couples Only - All Inclusive

Reviewer score

5
Anonymous
New York,NY
Jul 28, 2011

AMAZING

We stayed at Sun Palace and it was beyond amazing. We have not one single complaint! Everything and everyone exceeded our expectations. It was perfect!! The food was delish,everything was clean, everyone was professional and friendly,and helpful. The massages were great!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Entertainment tip: In Hotel

Entertainment staff is great!

Review of Sun Palace Couples Only - All Inclusive

Reviewer score

5
Anonymous
Lebanon, MO
Jul 28, 2011

5th visit to Cancun

This was our 5th trip to Cancun so we knew what to expect and what things were important to us. Simply, we are beach people. The pools and all the extras (tours, massages and upgrades) are fine, but we don't place a high value on them. Chair/umbrella availability and beach service were the best we've ever had in Cancun. Of the five places we've stayed in Cancun (Sun Palace, Cancun Palace, Moon Palace, RIU Caribe and Dreams) Sun Palace has jumped to the top of our list!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Money-saving tip: Not Applicable

Don't waste money on a taxi. Use the public bus system. $1 USD per person each way.

Review of Sun Palace Couples Only - All Inclusive

Reviewer score

5
Jerry W
Hawthorne, NJ, USA
Aug 16, 2011

Great Romantic Vacation

This was a geat trip for myself and my fiance. We had a great time and there was no need to leave the resort, everything you want is right there. The staff was fantastic and always helpfull. I highly reccomend this as a vacation spot.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
4
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
4
Money-saving tip: Short drive from hotel

The swim with the dolphins attraction was great and a good price when used with the resort credit. HOWEVER the pictures they sell there are way overpriced. A 3 picture package on CD, not even prints, is $69.00 USD. Not a great value on memories.

Review of Sun Palace Couples Only - All Inclusive

Reviewer score

5
Anonymous
PEMBROKE PINES, FLORIDA
Sep 9, 2011

A MUST!!!!!!!

ROYAL TREATMENT! OCEANFRONT CONCIERGE LEVEL A MUST! STAFF SERVICE ROYAL TREATMENT! FOOD HIGH QUALITY AND CHEF PREPARED SPECIAL MEALS FOR ME (VEGAN) SPA GREAT AND VERY CLEAN! A MUST FOR RELAXATION I WILL RETURN ASAP

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Review of Sun Palace Couples Only - All Inclusive

Reviewer score

5
Icewine
Ontario, Canada
Sep 24, 2011

Excellent hotel

The overall experience is pretty impressive. The hotel room is super clean. All staff are very nice. They came to clean the room more than once a day. They change the towels, and usually leave some candies after cleaning. Room service is super fast. This resort is not very big, it doesn't take time to walk from one place to the other. I actually like it that way! If you want, take the shuttle bus to go to moon palace for a visit. It's a huge resort! Can't complain about the restaurants. Foods are pretty decent. Don't go to the flea market in downtown, it's too expensive. Check out the gift shop first if you are looking for souvenir. It's cheaper there. Plan ahead if you wanna use your $1500 for the limo!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Back to menu Return to top