Sun Palace Couples Only - All Inclusive ★★★★

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$504
avg/night
Rate and special offer based on
Check-in: Feb 13, 2016 Check-out: Feb 16, 2016

Romantic Couples Getaway

Would recommend Sun, Oct 23, 2011
The most appealing comment i would like to make, is that there are absolutely no children at this resort. It caters to couples, and exceeds all of my expectations, from my arrival, till the part i hated the most the very end. The Staff are the friendliest, most helpful, courteous, people. For 8 days and seven nights, i cannot even think of one bad thing to say. They were absolutely the best with me and my girlfriend. Anything we asked for, we got it with a smile and right away. The service as far as, room service, beach service, lobby bar service, front desk service, tours service, transportation, waiters, cleaning of our room, was phenomenol !! We had 1500 resort credits, so we decided to upgrade our room to a presidential suite on the 8th floor. The view was amazing, we saw the beautiful blue ocean and beach on oneside, and we can also see the front of the hotel, roadside and a lagoon on that side. The room was fabulous, and always kept so clean. We used the jacuzzi every single nite after being out all day, it was so soothing and comforting. If you decide to upgrade, you wont be dissapointed. Comfort was the best !! At night there were either shows going on in the theatre, or after 9pm some fun get togethers with all other couples in hotel at the hotel lobbybar. Kareoke, Spanish rock band playing live, and they played classic english rock too. And couples events. Ofcourse the drinks kept on comin , all the while through. The Tours were all fantastic. one tour in particular was Xplor. From ziplining, to driving a 4x4 vehicle, to swimming in an undergound river, and rafting as well. It was a truly amazing experience, i loved very much. Chichen-itza was about the Mayan cicvilization history, and tours of ruins, with a wonderful luch as well. Very informative and beautiful. Our tour giude was Erak Martinez, he was the best. Xcaret was awesome too! we did Snuba and snorkeling, and took sun on their beautiful beaches. Enjoyed the aquarium, and Tucan birds, and a wonderful nite show. Isla mujeres was a nice place to relax at. They took us vis boat to this beatiful island, where activities such as snorkeling, swimming with dolphins, drinks and food was great. Swimming pools, wwere all great! I am 45 years old and my girlfriend is 42 years old. We made the best of our getaway at the Sun Palace, and it is highly recommended. The value is amazing and i felt i really got alot more for my money on this trip. The restaurants were gourmet food everynite, we dressed verynice for dinner every nite, it was so romantic. Me and my girlfriend really needed this getaway from the everyday stress in New York City. We had the best stay here at Sun Palace, for us they got it 100 % right. We will be back sometime in the future, and we will be using anyone of the Palace Resorts!

Dining

Bring alot of one dollar bills, before you get here. I tipped from the time i got here till the time i left. I appreciated everyone and anyone who took care of us. And when we tipped the service got even better. So, dont be cheap and take care of all who service you in this resort. They deserve it !!!

| Bronx, New York Couples

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Great Hotel - Disappointing Weather

Would recommend Sat, Oct 22, 2011
This was our first time to Cancun and our first stay with Palace Resorts. I wish there would have been some sun outside Sun Palace. Even with the poor weather our stay at the hotel exceeded our expectations. Almost every staff member we encountered seemed genuinely friendly and cared about providing a positive experience for the guests. We didn't like the first room assigned to us ( a deluxe oceanview on the 7th floor with a VERY tiny balcony) so we asked to see another one with a larger balcony. Using the promotional resort credits we were able to upgrade to a Junior Suite on the the 1st floor located above the activity pool. It not only had a larger balcony, but the room itself had more space to move around. Our room was cleaned and straightened every day and every evening but one we received turn down service with a different cute towel animal waiting for us on the jacuzzi tub. The food was good at every restaurant we ate at (all but the Steak). The service at each was very attentive and the menu selections were more than adequate. The drinks were always made to your request and were usually refilled without the last drink being finished. Our favorites were the Mojito's and 1800 Margarita's. Other things we used the promotional resort credits for were the Romantic dinner which was excellent, couple's massage which my husband thought was divine (his first massage ever), tequila giftsets (which will probably be given as Christmas gifts since I doubt I can match the margarita's from the resort), a beach photo session package, and wines from the upgraded wine list at one meal (once I discovered they had a house Pinot Noir that was good I didn't need to upgrade again). One drawback I can see is the noise carry through from the above rooms. Due to the bare slate floors every chair drag and footstep can be heard which is annoying when the guests above you are either night owls or early risers. I'm a light sleeper so always travel with my white noise player and ear buds so this didn't bother me as much as it might others. The only other drawback may only have been due to the bad weather there was for most all our trip. Because we basically had to stay indoors the whole time it got kind of boring. There were a few evenings of activity in the lobby bar that broke the monotany but during the day the only thing to due was sip drinks and stare at the rain out the windows. Thank goodness for my Kindle but that didn't help my hubby much. All in all it was a great trip and if we ever return to Cancun to give the weather a second chance we will certainly keep Sun Palace in mind.

Time saver

Sun Palace is one of the closest resorts to the airport which is much appreciated when you've been traveling since before dawn.

| Central, NE, USA Couples

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 4 /5
  • Hotel staff: 5 /5
  • Comfort: 4 /5
  • Location: 4 /5
  • Value: 4 /5

My All-inclusive Cancun Vacation

Would recommend Mon, Oct 17, 2011
The hotel was clean & beautiful. A variety of available food & drinks were great. Courteous hotel staff to top off everything. I will definitely go back to Sun Palace in Cancun.

| Los Angeles, CA, USA Couples

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Couples vacation

Would recommend Sun, Oct 16, 2011
Can't imagine a better couples-only resort in Cancun. Or anywhere else. The staff will bend over backward to do anything you need. The food and drinks are excellent. Pools are amazing. Rooms, with jacuzzi, are always clean. Spa is unbelievable. Can't say enough good things about this place. This was our second time there, and we're definitely going back. Soon.

Dining

The Alamo restaurant in the hotel serves amazing Mexican food at night. During the day, it's a great spot for breakfast and lunch.

| Woodbridge, VA, USA Couples

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Great adult vacation spot

Would recommend Mon, Oct 10, 2011
This is a great adults only resort. Great variety of foods and drinks to choose from. They have many activities and tours to choose from or you can just lay on the beach all day and be pampered. The staff is very friendly and always ready to assist you. The beds are comfortable and the rooms are spacious. The only thing missing in the room is more privacy in the bathroom area.

Shopping hint

Just outside the hotel is a bus stop that costs about 90 cents to board and it will take you to the shopping areas. The route is very easy to follow.

| Massillon, OH, USA Couples

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 4 /5
  • Location: 5 /5
  • Value: 4 /5

Wonderful weekend getaway!

Would recommend Sun, Oct 9, 2011
Sun Palace was amazing!!! We had stayed at another palace resort before that we loved but this was our first experience at Sun Palace. We used our palace points to upgrade our room which was a good idea. We had a wonderful view! The beach was gorgeous and we enjoyed the quiet pool :) The workers were so friendly and accommodating. The food was amazing as well!!! We just loved the atmosphere and honestly never left Sun Palace the 3 days we were there. We will definitely be back to Sun Palace!!! We had the most relaxing weekend!!

| Long Island, New York, USA Couples

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Great Quiet Vacation with bonuses

Would recommend Wed, Oct 5, 2011
Awesome vacation and great value. This was our first all-inclusive vacation and our first Mexico vacation. I think it would still be great without the bonus 2000 points promotion they had for us. Rooms are great, the hot tub in the room is nice. You get the basic vodka, rum, whiskey and tequilla in your minibar along with beer and soft drinks and water. Note that the water in the resort is filtered, so no chance of getting sick apparently. Room service is super quick and everyone is super friendly. Overall great experience. We went to 3 other palaces resort on this trip and ate at all of them. This is really a plus with the palace resorts where you can hop between palaces to try different things. The beach at Sun is still the best. Quiet, clean, white sand, etc. The food is mostly great. Some pieces of meat could be better. Dinner on the beach uses a lot of points but will get you the best food possible. Do the 8 pm one to not feel rushed by the 2nd service having to start. The spa was great, we used quite a few points there getting a facial, manicure, pedicure and a couples massage. Drink service is fast and plentiful. Margaritas were a bit on the sweet side and vodka martinis are mostly bad. However if you find the right drink or the bartender that will serve you the fancy alcohol, stay there and tip him or her. Great and quiet location. A bit far from downtown but the bus runs every minute it seems. Excursions to Chichen Itza and Isla murejes are just that, excursions. I'd recommend to do them and be prepared for a long day. Overall, to do again next year.

Nightlife hint

Bring lots of 1$ to tip, we ran out and getting change is a lot of hassle. Coco bongo is a must. Market 28, not so much.

| Renton, WA, USA Couples

4 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 4 /5
  • Value: 5 /5

Great relaxing vacation

Would recommend Mon, Oct 3, 2011
We had 5 wonderful nights at the Sun Palace! Food and drinks were good, 1500 promotion was useful, staff were perfect. This was our 4th time in Cancun and can definitely say that this is one of the top hotels in Cancun and an all-inclusive that operates better than most others.

Dining

If you want something, ask. This hotel is more than willing to go beyond their menu to make your trip wonderful!

| St Louis, MO, USA Couples

5 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 4 /5
  • Location: 4 /5
  • Value: 4 /5

Palace resorts do it right!!

Would recommend Sun, Oct 2, 2011
Beautiful property with exceptional staff. Everything was just as described. Love the Concierge floor. Will definately return to this property.

Attractions

Be sure to use your credit on a massage. Total Relaxation....Enjoy. This is paradise....

| High Point, NC, USA Couples

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Awesome Palace Resort

Would recommend Mon, Sep 26, 2011
The Sun Palace in Cancun Mexico was the perfect getaway. They cater to everyone and have added so many amenties that you can't find anything more to even add. The 24 hr room service and the aromatherapy and jaccuzi in the rooms were a great feature. The food had many varieties to choice from and the staff went out of their way to be sure you were completely satisfied. We will definately be back! THANK YOU SUN PALACE....

Attractions

Bring your own snorkeling gear and walk down the beach South towards Club Med and drift snorkel right off the beach. Awesome offshore reef at your leisure.

| High Point, NC, USA Couples

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5