$520 Avg/night
Rate and special offer based on Check-in: Jan 6, 2015 Check-out: Jan 9, 2015

Sun Palace Couples Only - All Inclusive

4 stars
Blvd. Kukulkan KM 20, Cancun, 77500
Hotel Overview
Reviewer score
4.5
out of 5
344 reviews
First Cancun Visit, Wanted to Stay!

This was our first Cancun vacation and we chose the Sun Palace due to it being adult orientated (no... See full review

  • Loryn M.
  • Dec 19, 2014
great couples getaway

Couldn't have asked for a more luxurious vacation! Beach was beautiful and warm. Room was huge and... See full review

  • Howdy from Hawaii
  • Oct 14, 2014
Luxe romantic beachfront resort with in-room hot tubs
The Sun Palace in Cancun, Mexico, is a beach-front hotel designed exclusively for couples. The hotel has an indoor pool and three outdoor infinity pools that appear as though they are spilling into the ocean. Friendly customer service and a host of modern amenities are available. The convenient location of the hotel puts it in close proximity to many recreational activities, but guests feel like they have their own private sanctuary when in their rooms. The accommodation includes a Jacuzzi, private balcony, king-sized bed and panoramic views. The five restaurants and three bars ensure you'll never go hungry.

Guests staying at Sun Palace are welcome to enjoy the facilities and restaurants of Beach Palace, Moon Palace, Playacar Palace, Isla Mujeres Palace, and Cozumel Palace. Scheduled transportation is available at select resorts.
Reasons to stay
  • Couples-only vibe is ideal for romantic getaways
  • Proximity to beach, shops, dining and recreation
  • Breathtaking views from every room
Sun Palace rooms
The modern, contemporary style of the rooms and suites at the Sun Palace are designed to provide tranquility and comfort. Each of the 252 rooms comes with a balcony that provides great views of the Caribbean Sea or Nichupte Lagoon, as well as large glass doors leading to the balcony that also allow generous views while inside. Amenities and services include an LCD TV with satellite, free wireless Internet, plush bathrobes and slippers, nightly turndown service and 24-hour concierge service.
Things to do nearby
  • Downtown Cancun (17 mi /27 km)
  • Puerto Moreles (22 mi/ 35 km)
  • Playa del Carmen (46 mi/74.9 km)
  • Tulum Ruins (82 mi/131 km)
  • Ancient Coba Ruins (99 mi/160 km)

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Reviewer score 4.6 out of 5
Reviewer score 4.5 out of 5

Sun Palace Couples Only - All Inclusive Rooms

Grand Room Level Ocean View
1 King bed. Double Whirlpool Tub. Seating area. Balcony with table & chairs. In-room welcome bottle of wine upon arrival. Private bath w/shower features LOCCITANE bath amenities, Bathrobes/slippers. In-room Liquor dispenser features premium brand names. Mini Bar contains sodas, bottled water, juices, domestic & imported beers . In-room snacks include chips, chocolates, peanuts & crackers. Special Menu 24-hour room service with select items from our restaurants. Pillow menu. Exclusive Beach bag (one per room/per stay). Digital safe (laptop size) & Individually-controlled A/C. Lavazza Coffee Maker imported from Italy. DVD player & IPod dock. CHI branded hair tools . ironing board/ Wireless Internet & LCD TV w/satellite. Private Check-In / Out . Early Check- in /Late Check Out (upon request & subject to availability)
Superior Deluxe Ocean View with balcony & Whirlpool
Superior deluxe Ocean view Each elegantly appointed guest room features:
1 King bed. Located on floors 6 & 7 (non-smoking) and 8 (smoking). Double Whirlpool, In Room Wine and Fruits. Private bath w/ shower only. Balcony with chairs & table. Liquor Dispenser contains whiskey, tequila, rum & vodka. Mini Bar contains sodas, bottled water, juices & domestic beer. LCD TV w/ Satellite. Purified Water. Chi Bath Amenities. Bathrobes & Slippers. Digital safe (laptop size). Individually-controlled A/C. Coffee Maker. Direct Dial telephone. Alarm Clock. Hair Dryer. Iron/ironing board. Wireless Internet. 24-Hour room service & Turndown Service. Non-smoking & Smoking rooms. Ocean View. Max Occupancy: 2 (couple). 435 Sq. Ft
Concierge Level
Conciege Level Rooms also feature:
Nightly Petit Fours, Pillow Menu & Nightly Turndown Service. Private candlelight dinner at select locations (once per stay). Exclusive Concierge Service with personalized service (located on the 5th floor). Private check-in & out / Late check-out & Early check-in (upon request and subject to availability). Mini Bar contains sodas, bottled water, juices & domestic beer. Digital safe (laptop size). Individually-Controlled A/C. Espresso/American Coffee Maker. Direct Dial telephone. Alarm Clock/Radio/IPOD Dock. Professional Hair Dryer. Iron/ironing board. Wireless Internet. Non-Smoking rooms only. Ocean View. Max occupancy: 2 (couple). 574 Sq. Ft.
Deluxe - Resort View with Whirlpool
Each elegantly appointed guest room features:
1 King bed. Located on floors 1 & 2 (non-smoking). Double Whirlpool, In Room Wine and Fruits. Private bath w/ shower only. Balcony with chairs & table. Liquor Dispenser contains whiskey, tequila, rum & vodka. Mini Bar contains sodas, bottled water, juices & domestic beer. LCD TV w/ Satellite. Purified Water. Chi Bath Amenities. Bathrobes & Slippers. Digital safe (laptop size). Individually-controlled A/C. Coffee Maker. Direct Dial telephone. Alarm Clock. Hair Dryer. Iron/ironing board. Wireless Internet. 24-Hour room service & Turndown Service. Non-smoking & Smoking rooms. Views of resort or common areas. Max Occupancy: 2 (couple). 435 Sq. Ft.
Jr. Suite with balcony & Whirlpool
Each suite features:
1 King bed, Seating area, Double Whirlpool, In Room Wine and Fruits, Private bath w/ shower only. Balcony with chairs & table, Liquor Dispenser contains whiskey, tequila, rum & vodka. Mini Bar contains sodas, bottled water, juices & domestic beer. LCD TV w/ Satellite, Purified Water, Chi Bath Amenities, Bathrobes & Slippers, Digital safe laptop size, Individually-Controlled A/C, Coffee Maker. Direct Dial telephone, Alarm Clock, Hair Dryer, Iron/ironing board, Wireless Internet, 24-Hour room service & Turndown Service, Non-Smoking & smoking rooms, 2 rooms for the Physically Challenged with double beds, Ocean View, Max occupancy: 2 (couple). 574 Sq. Ft

Amenities

  • All inclusive
  • WiFi
  • Free parking
  • Indoor pool
  • No smoking rooms/facilities
General
No smoking rooms/facilities
Concierge
Elevators
Activities
Indoor pool
Fitness center or spa
Fitness Center
Spa
Dining
All inclusive
Bar/Lounge
Restaurant
24 hour room service
Room service
Services
Business center
In-Room Safe
Tour desk
Meeting/Banquet facilities
Conference facilities
Currency exchange
Internet
WiFi
Parking
Free parking
Accessibility
Handicapped rooms/facilities

Nearby points of interest

  • Playa Delfines: 1.5 mi
  • Dolphinaris Cancun: 2 mi
  • Wet'n Wild Cancun: 2.1 mi
  • Riviera Cancun Golf: 3.1 mi
  • Avenida Kukulkan: 3.7 mi
  • Interactive Aquarium: 4.7 mi
  • El Rey Ruins: 4.8 mi
  • Playa Tortugas: 7.3 mi
  • Dubai Palace Casino: 7.4 mi
  • Museo Maya de Cancun: 7.5 mi
  • Avenida Tulum: 8.6 mi

Dining

Lobby Bar
Bar service from 9:00 am - 1:00 am, Tea time- 5:00pm - 7:00pm
Beach Bar
From 10:00 am - 6:00 pm
Pool Bar
From: 11:00am - 5:00pm
El Alamo
Mexican cuisine. Buffet for breakfast and lunch and Mexican cuisine a la carte for dinner.
La Tratto
-Cuisine: Italian
-Dinner a la carte: From 6:00 pm - 11:00 pm
-Dress code: Casual elegance. Wet clothing or uncovered swimwear not allowed.
The Steak
-Cuisine: Fine cuts, seafood and fish
-Dinner a la carte: From 6:00 pm - 11:00 pm
-Dress code: Casual. Wet clothing or uncovered swimwear not allowed
Oriental Lounge
Thai/Oriental Cuisine a la carte for Dinner.
Pool Snack Bar
Snacks a la carte From 11:00 am - 5:00 pm

Meeting facilities

Meeting Info
Meeting facilities available with a maximum capacity of 180 (banquet style).

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (344)

Ratings and reviews for Sun Palace Couples Only - All Inclusive

Overall score

4.5 / 5
5.01.0
344 out of 344
Amenities:
4.5
Room cleanliness:
4.8
Hotel staff:
4.8
Room comfort:
4.6
Location:
4.5
Value:
4.4

93% would recommend to a friend.

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Review of Sun Palace Couples Only - All Inclusive

Reviewer score

5
5.01.0
TaEkWoNV
Business
Los Angeles, CA, USA
Oct 17, 2011

My All-inclusive Cancun Vacation

The hotel was clean & beautiful. A variety of available food & drinks were great. Courteous hotel staff to top off everything. I will definitely go back to Sun Palace in Cancun.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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Review of Sun Palace Couples Only - All Inclusive

Reviewer score

5
5.01.0
rsonner
Business
Woodbridge, VA, USA
Oct 16, 2011

Couples vacation

Can't imagine a better couples-only resort in Cancun. Or anywhere else. The staff will bend over backward to do anything you need. The food and drinks are excellent. Pools are amazing. Rooms, with jacuzzi, are always clean. Spa is unbelievable. Can't say enough good things about this place. This was our second time there, and we're definitely going back. Soon.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Dining tip: In Hotel

The Alamo restaurant in the hotel serves amazing Mexican food at night. During the day, it's a great spot for breakfast and lunch.

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Review of Sun Palace Couples Only - All Inclusive

Reviewer score

4
5.01.0
BooBoo1260
Business
Massillon, OH, USA
Oct 10, 2011

Great adult vacation spot

This is a great adults only resort. Great variety of foods and drinks to choose from. They have many activities and tours to choose from or you can just lay on the beach all day and be pampered. The staff is very friendly and always ready to assist you. The beds are comfortable and the rooms are spacious. The only thing missing in the room is more privacy in the bathroom area.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

Shopping tip: Short walk from hotel

Just outside the hotel is a bus stop that costs about 90 cents to board and it will take you to the shopping areas. The route is very easy to follow.

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Review of Sun Palace Couples Only - All Inclusive

Reviewer score

5
5.01.0
Erie
Business
Long Island, New York, USA
Oct 9, 2011

Wonderful weekend getaway!

Sun Palace was amazing!!! We had stayed at another palace resort before that we loved but this was our first experience at Sun Palace. We used our palace points to upgrade our room which was a good idea. We had a wonderful view! The beach was gorgeous and we enjoyed the quiet pool :) The workers were so friendly and accommodating. The food was amazing as well!!! We just loved the atmosphere and honestly never left Sun Palace the 3 days we were there. We will definitely be back to Sun Palace!!! We had the most relaxing weekend!!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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Review of Sun Palace Couples Only - All Inclusive

Reviewer score

4
5.01.0
hhelper
Business
Renton, WA, USA
Oct 5, 2011

Great Quiet Vacation with bonuses

Awesome vacation and great value. This was our first all-inclusive vacation and our first Mexico vacation. I think it would still be great without the bonus 2000 points promotion they had for us. Rooms are great, the hot tub in the room is nice. You get the basic vodka, rum, whiskey and tequilla in your minibar along with beer and soft drinks and water. Note that the water in the resort is filtered, so no chance of getting sick apparently. Room service is super quick and everyone is super friendly. Overall great experience. We went to 3 other palaces resort on this trip and ate at all of them. This is really a plus with the palace resorts where you can hop between palaces to try different things. The beach at Sun is still the best. Quiet, clean, white sand, etc. The food is mostly great. Some pieces of meat could be better. Dinner on the beach uses a lot of points but will get you the best food possible. Do the 8 pm one to not feel rushed by the 2nd service having to start. The spa was great, we used quite a few points there getting a facial, manicure, pedicure and a couples massage. Drink service is fast and plentiful. Margaritas were a bit on the sweet side and vodka martinis are mostly bad. However if you find the right drink or the bartender that will serve you the fancy alcohol, stay there and tip him or her. Great and quiet location. A bit far from downtown but the bus runs every minute it seems. Excursions to Chichen Itza and Isla murejes are just that, excursions. I'd recommend to do them and be prepared for a long day. Overall, to do again next year.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
5
Trip purpose:

Business

Nightlife tip: Short drive from hotel

Bring lots of 1$ to tip, we ran out and getting change is a lot of hassle. Coco bongo is a must. Market 28, not so much.

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Review of Sun Palace Couples Only - All Inclusive

Reviewer score

5
5.01.0
JBSJAS
Business
St Louis, MO, USA
Oct 3, 2011

Great relaxing vacation

We had 5 wonderful nights at the Sun Palace! Food and drinks were good, 1500 promotion was useful, staff were perfect. This was our 4th time in Cancun and can definitely say that this is one of the top hotels in Cancun and an all-inclusive that operates better than most others.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

Dining tip: In Hotel

If you want something, ask. This hotel is more than willing to go beyond their menu to make your trip wonderful!

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Review of Sun Palace Couples Only - All Inclusive

Reviewer score

5
5.01.0
Carlala
Business
High Point, NC, USA
Oct 2, 2011

Palace resorts do it right!!

Beautiful property with exceptional staff. Everything was just as described. Love the Concierge floor. Will definately return to this property.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Sightseeing tip: In Hotel

Be sure to use your credit on a massage. Total Relaxation....Enjoy. This is paradise....

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Review of Sun Palace Couples Only - All Inclusive

Reviewer score

5
5.01.0
Carlala
Business
High Point, NC, USA
Sep 26, 2011

Awesome Palace Resort

The Sun Palace in Cancun Mexico was the perfect getaway. They cater to everyone and have added so many amenties that you can't find anything more to even add. The 24 hr room service and the aromatherapy and jaccuzi in the rooms were a great feature. The food had many varieties to choice from and the staff went out of their way to be sure you were completely satisfied. We will definately be back! THANK YOU SUN PALACE....

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Sightseeing tip: Long walk from hotel

Bring your own snorkeling gear and walk down the beach South towards Club Med and drift snorkel right off the beach. Awesome offshore reef at your leisure.

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Review of Sun Palace Couples Only - All Inclusive

Reviewer score

5
5.01.0
Icewine
Business
Ontario, Canada
Sep 24, 2011

Excellent hotel

The overall experience is pretty impressive. The hotel room is super clean. All staff are very nice. They came to clean the room more than once a day. They change the towels, and usually leave some candies after cleaning. Room service is super fast. This resort is not very big, it doesn't take time to walk from one place to the other. I actually like it that way! If you want, take the shuttle bus to go to moon palace for a visit. It's a huge resort! Can't complain about the restaurants. Foods are pretty decent. Don't go to the flea market in downtown, it's too expensive. Check out the gift shop first if you are looking for souvenir. It's cheaper there. Plan ahead if you wanna use your $1500 for the limo!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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Review of Sun Palace Couples Only - All Inclusive

Reviewer score

5
5.01.0
Honeymoon
Business
Grand Rapids, MI, USA
Sep 14, 2011

Cancun Honeymoon

Going to the Sun Palace for our honeymoon was the best experience ever! When we booked we thought it had been a little on the pricey side but it was worth every last cent! Everything was wonderfull! The hotel went beyond our expectations, very organized, very clean, staff were great! Incredibly helpful and cheerful! There were plenty of activities to choose from with in the resort. The food was beyond delicious! The variety and quality were incredible. Definitley worth going again! When in Cancun the palaces are the way to go!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Entertainment tip: Short drive from hotel

La Isla, is a great shopping location and entertainment center, you can easily spend a whole day there. They have aquatic shows through out the day, there are plenty of dinnings to choose from, and you can do some shopping whether it's for souvenirs, something for yourself or a great gift. Best part it is right on the hotel strip.

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