Sun Palace Couples Only - All Inclusive

This was the first trip to Mexico for moth myself and my girlfriend, It was a great experience, We stayed 5 nights abd wanted to stay for 7,. The resturants were fantastic and the staff went out of there way to accomadadte all our needs....would love to return.

This is our third year to visit the resort and each year we fall in love with more of the amenities. The entire staff is very cooperative, and the meals are excellent.

The service was amazing! They catered to you 24/7 and with speed....adding a tip in here and there also made the experience that much better! The food was unbelievable and so delicious. Also, the beach was beautiful, it was a little windy but thats Cancun weather for you. The staff was very friendly and entertaining. House keeping did an awesome job cleaning and leaving towel elephants, swans, and a heart.

Everyone was very friendly! Perfect location for couples.

Staff are friendly and helpful. Great service, great location. There are some improvement in terms of food, especially the oriental restaurant but otherwise this place is the best. Would definitely go back to palace resorts.

The bed was the most uncomfortable bed we had ever slept on. It was way too firm. We woke up stiff and sore. Had to have 6 mattress pads added for comfort. Didn't like the fact that resort set up a time share sell under the guise of showing you what the other resorts had to offer in case you came back to Cancun. It took 2 and1/2 hrs. out of our day and we were not expecting a hard sell. We just wanted to relax.The food was pretty good.The views were spectacular.The food service staff were helpful and friendly. Had to do two tours on our last day( and make it back to hotel for a spa treatment )because one of the people who set up tours for the hotel kept forgetting to make a call to finalize a tour for us.

We loved our stay at the sun palace. The Mexican restaurant was wonderful and we ate there almost every day. The best part of this deal were the resort credits, we used ours to go to tulum, chitchin itza, isla muerjas, massages and a romantic lobster dinner. We only spent money on tipping, awesome! Highly recommend.

We spent a week at this hotel - the best hotel I've ever been to, and I travel A LOT for work, worldwide. The thing that most impressed me is the staff - they would do anything to make you happy, no matter how much extra work is for them. The other thing is the food - really good quality, fresh ingredients, and prepared with art. The amenities are excellent - the saloon and the spa are nice and clean and they take good care of you. There are a lot of activities and animation going on all the time, but if you want to relax there are also quiet lounges and the beach is also nice and well equipped. Room service is excellent - if you wanted, you could probably never leave the room and enjoy the jacuzzi and the view of the ocean while eating and drinking anything you could ask for. We are both totally satisfied and already thinking about our next trip there!

Awesome experience, white-glove clean facility, 5-star food, helpful courteous staff with a fablous setting. What more could you ask for.

Staff: The entire staff was extremely nice and accommodating, which made us feel appreciated and well taken care of. Make sure to have plenty of 20 pesos bill handy for tips. Although this resort is all-inclusive, it is always good to show your appreciation for good service. Room: Because I had read other reviews, we made sure to request a chance to view our assigned room before agreeing to it. Thank goodness we did. If not, our "ocean view" would not have faced the "ocean" or beach, but the street and neighboring resort instead. The room we ended up in had a gorgeous view, was a nice size and very clean. However, there was a slight smell of sewer in the toilet area of our room, but it wasn't so bad that we needed to change rooms. We also made use of the safe in our room. This way we were never worried about any of our valuables. Hotel and Beach: The pools and concierge level seating at the beach was on point. Love the modern look of the interior. As for the towel service at the beach, it was nice to have this. However, it's time to recycle the towels with newer ones. Food: We were not fans of the lunch buffet and fruit in general. They definitely need to step up the food options/taste at this location. What made up for it was never-ending tasty drinks...there were few hours where we did not have a Mojito in hand. The food exception was the omelette station available during breakfast hours, which made very yummy custom omelettes, including an egg-white only option. We also had complimentary access to all of the other resorts (approximately 10-15 min. away by bus or taxi) and their restaurants, which was a nice. We also had a lobster dinner at this resort. The ambiance was gorgeous - dinner at the beach with ocean waves as our sound track. The appetizer was okay. However, my lobster was dry and the steak tasted pre-cooked. Credits: We received 1,500 resort credits for our stay this time. This allowed us to do everything from a couples massage (amazing), to snorkeling, "aqua twister" and a special lobster dinner. We were also able to use it on jewelry and tequila. :) Can't wait to come back once they've made some improvements.