$370 Avg/night
Rate and special offer based on Check-in: May 26, 2013 Check-out: May 29, 2013

Sun Palace Couples Only - All Inclusive

4 stars
Blvd. Kukulkan KM 20, Cancun, 77500
Hotel Overview
Reviewer score
4.6
out of 5
300 reviews
great all-inclusive, one caveat

good food, good location, beautiful beach, and outstanding staff. One caveat: some friends of ours... See full review

  • Chris...
  • May 18, 2013
Awesome Stay

The wife and I thoroughly enjoyed our stay here. The staff is responsive and friendly, almost... See full review

  • charleshomerbill
  • Jan 14, 2013
Luxe romantic beachfront resort with in-room hot tubs
The Sun Palace in Cancun, Mexico, is a beach-front hotel designed exclusively for couples. The hotel has an indoor pool and three outdoor infinity pools that appear as though they are spilling into the ocean. Friendly customer service and a host of modern amenities are available. The convenient location of the hotel puts it in close proximity to many recreational activities, but guests feel like they have their own private sanctuary when in their rooms. The accommodation includes a Jacuzzi, private balcony, king-sized bed and panoramic views. The five restaurants and three bars ensure you'll never go hungry.
Reasons to stay
  • Couples-only vibe is ideal for romantic getaways
  • Proximity to beach, shops, dining and recreation
  • Breathtaking views from every room
Sun Palace rooms
The modern, contemporary style of the rooms and suites at the Sun Palace are designed to provide tranquility and comfort. Each of the 252 rooms comes with a balcony that provides great views of the Caribbean Sea or Nichupte Lagoon, as well as large glass doors leading to the balcony that also allow generous views while inside. Amenities and services include an LCD TV with satellite, free wireless Internet, plush bathrobes and slippers, nightly turndown service and 24-hour concierge service.
Things to do nearby
  • Downtown Cancun (17 mi /27 km)
  • Puerto Moreles (22 mi/ 35 km)
  • Playa del Carmen (46 mi/74.9 km)
  • Tulum Ruins (82 mi/131 km)
  • Ancient Coba Ruins (99 mi/160 km)

Sun Palace Couples Only - All Inclusive Rooms

Concierge Level
Each elegantly appointed guest room features:
1 King bed. Located on the 5th floor(non-smoking). Seating area. Double Jacuzzi, In Room Wine & Fruits. Private bath w/shower only. Balcony with chairs & table. Liquor dispenser with premium, upgraded brands of liquor: Bacardi White Rum, Jose Cuervo Tequila, J&B Whisky and Barton Vodka. LCD TV w/ Satellite. DVD Player, CD Player. L'OCCITANE Bath Amenities. Two(2) 25 Minute Massage at the Beach/Spa/Treatment rooms (location varies per resort), Bathrobes & Slippers. Exclusive Beach Bag (1 per room/per stay). Private Beach Lounge Chair Area with Waiter Service. Aromatherapy menu. 24-Hr room service with select menu from restaurants to create a "Special Menu".
Superior Deluxe Ocean View with balcony & jacuzzi
Superior deluxe lagoon view Each elegantly appointed guest room features:
1 King bed. Located on floors 6 & 7 (non-smoking) and 8 (smoking). Double Jacuzzi, In Room Wine and Fruits. Private bath w/ shower only. Balcony with chairs & table. Liquor Dispenser contains whiskey, tequila, rum & vodka. Mini Bar contains sodas, bottled water, juices & domestic beer. LCD TV w/ Satellite. Purified Water. Farouk Biosilk Bath Amenities. Bathrobes & Slippers. Digital safe (laptop size). Individually-controlled A/C. Coffee Maker. Direct Dial telephone. Alarm Clock. Hair Dryer. Iron/ironing board. Wireless Internet. 24-Hour room service & Turndown Service. Non-smoking & Smoking rooms. Ocean View. Max Occupancy: 2 (couple). 435 Sq. Ft
Concierge Level
Conciege Level Rooms also feature:
Nightly Petit Fours, Pillow Menu & Nightly Turndown Service. Private candlelight dinner at select locations (once per stay). Exclusive Concierge Service with personalized service (located on the 5th floor). Private check-in & out / Late check-out & Early check-in (upon request and subject to availability). Mini Bar contains sodas, bottled water, juices & domestic beer. Digital safe (laptop size). Individually-Controlled A/C. Espresso/American Coffee Maker. Direct Dial telephone. Alarm Clock/Radio/IPOD Dock. Professional Hair Dryer. Iron/ironing board. Wireless Internet. Non-Smoking rooms only. Ocean View. Max occupancy: 2 (couple). 574 Sq. Ft.
Jr. Suite with balcony & jacuzzi with Golf Package
Each suite features:
-1 King bed, Seating area, Double Jacuzzi, In Room Wine and Fruits, Private bath w/ shower only.
Balcony with chairs & table, Liquor Dispenser contains whiskey, tequila, rum & vodka, Mini Bar contains sodas, bottled water, juices & domestic beer, LCD TV w/ Satellite, Purified Water, Farouk Biosilk Bath Amenities, Bathrobes & Slippers, Digital safe (laptop size, Individually-Controlled A/C, Coffee Maker, Direct Dial telephone, Alarm Clock, Hair Dryer, Iron/ironing board, Wireless Internet, 24-Hour room service & Turndown Service, Non-Smoking & smoking rooms, 2 rooms for the Physically Challenged with double beds, Ocean View, Max occupancy: 2 (couple)
-574 Sq. Ft
-2010 Golf Package includes a round of golf daily (per room), transportation, snacks, beverages and shared cart.
Superior Deluxe Ocean View with balcony & jacuzzi with Golf Pacakge
Each elegantly appointed guest room features:
1 King bed. Located on floors 6 & 7 (non-smoking) and 8 (smoking). Double Jacuzzi, In Room Wine and Fruits. Private bath w/ shower only. Balcony with chairs & table. Liquor Dispenser contains whiskey, tequila, rum & vodka. Mini Bar contains sodas, bottled water, juices & domestic beer. LCD TV w/ Satellite. Purified Water. Farouk Biosilk Bath Amenities. Bathrobes & Slippers. Digital safe (laptop size). Individually-controlled A/C. Coffee Maker. Direct Dial telephone. Alarm Clock. Hair Dryer. Iron/ironing board. Wireless Internet. 24-Hour room service & Turndown Service. Non-smoking & Smoking rooms. Ocean View. Max Occupancy: 2 (couple). 435 Sq. Ft.2010 Golf Package includes a round of golf daily (per room), transportation, snacks, beverages and shared cart.
Deluxe - Resort View
Each elegantly appointed guest room features:
1 King bed. Located on floors 1 & 2 (non-smoking). Double Jacuzzi, In Room Wine and Fruits. Private bath w/ shower only. Balcony with chairs & table. Liquor Dispenser contains whiskey, tequila, rum & vodka. Mini Bar contains sodas, bottled water, juices & domestic beer. LCD TV w/ Satellite. Purified Water. Farouk Biosilk Bath Amenities. Bathrobes & Slippers. Digital safe (laptop size). Individually-controlled A/C. Coffee Maker. Direct Dial telephone. Alarm Clock. Hair Dryer. Iron/ironing board. Wireless Internet. 24-Hour room service & Turndown Service. Non-smoking & Smoking rooms. Views of resort or common areas. Max Occupancy: 2 (couple). 435 Sq. Ft.
Jr. Suite with balcony & jacuzzi
Each suite features:
1 King bed, Seating area, Double Jacuzzi, In Room Wine and Fruits, Private bath w/ shower only. Balcony with chairs & table, Liquor Dispenser contains whiskey, tequila, rum & vodka. Mini Bar contains sodas, bottled water, juices & domestic beer. LCD TV w/ Satellite, Purified Water, Farouk Biosilk Bath Amenities, Bathrobes & Slippers, Digital safe laptop size, Individually-Controlled A/C, Coffee Maker. Direct Dial telephone, Alarm Clock, Hair Dryer, Iron/ironing board, Wireless Internet, 24-Hour room service & Turndown Service, Non-Smoking & smoking rooms, 2 rooms for the Physically Challenged with double beds, Ocean View, Max occupancy: 2 (couple). 574 Sq. Ft

Amenities

  • Wireless internet
  • FREE parking
  • Indoor pool
  • No smoking rooms/facilities
General
No smoking rooms/facilities
Concierge
Elevators
Activities
Indoor pool
Fitness center or spa
Health club
Spa services
Dining
Bar/Lounge
Restaurant
24 hour room service
Room service
Services
Business center
Safe deposit box
Tour desk
Meeting/Banquet facilities
Conference facilities
Currency exchange
Internet
Wireless internet
Parking
FREE parking
Accessibility
Handicapped rooms/facilities

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Reviewer score 4.5 out of 5

Hotel Map

21.0438 -86.7831
Area served
Cancun, Mexico.
Nearby airports
Cancn International Airport (CUN): Approximate driving time is 12 minutes and distance is 12 km (7.5 mi).
Area description
The Sun Palace is only 8 miles from Cancun International airport, 17 miles from downtown Cancun and 10 miles from the Convention Center.

Nearby points of interest

  • Iberostar Cancun Golf Course: 1.2 mi
  • Playa Delfines: 1.5 mi
  • Dolphinaris Cancun: 2 mi
  • Wet'n Wild Cancun: 2.1 mi
  • Riviera Cancun Golf: 3.1 mi
  • Avenida Kukulkan: 3.7 mi
  • Interactive Aquarium: 4.7 mi
  • El Rey Ruins: 4.8 mi
  • Playa Tortugas: 7.3 mi
  • Dubai Palace Casino: 7.4 mi
  • Museo Maya de Cancun: 7.5 mi
  • Avenida Tulum: 8.6 mi

Dining

Lobby Bar
Bar service from 9:00 am - 1:00 am, Tea time- 5:00pm - 7:00pm
Beach Bar
From 10:00 am - 6:00 pm
Pool Bar
From: 11:00am - 5:00pm
El Alamo
Mexican cuisine. Buffet for breakfast and lunch and Mexican cuisine a la carte for dinner.
La Tratto
-Cuisine: Italian
-Dinner a la carte: From 6:00 pm - 11:00 pm
-Dress code: Casual elegance. Wet clothing or uncovered swimwear not allowed.
The Steak
-Cuisine: Fine cuts, seafood and fish
-Dinner a la carte: From 6:00 pm - 11:00 pm
-Dress code: Casual. Wet clothing or uncovered swimwear not allowed
Oriental Lounge
Thai/Oriental Cuisine a la carte for Dinner.
Pool Snack Bar
Snacks a la carte From 11:00 am - 5:00 pm

Meeting facilities

Meeting Info
Meeting facilities available with a maximum capacity of 180 (banquet style).

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (300)

Ratings and reviews for Sun Palace Couples Only - All Inclusive

Overall score

4.6 / 5
300 out of 300
Amenities:
4.5
Room cleanliness:
4.8
Hotel staff:
4.8
Room comfort:
4.6
Location:
4.6
Value:
4.4

95% would recommend to a friend.

Sort by:
Review this hotel
Review of Sun Palace Couples Only - All Inclusive

Reviewer score

5
Anonymous
Sunrise
Jun 22, 2008

relaxing & fun

This was our second visit to Sun Palace and we had another great vacation. The pools are relaxing with many to choose from and the beverages never stop. The staff is always working hard to make you stay pleasurable. The rooms are so spacious and clean, I want to remodle my master suite to match :)

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Shopping tip: Short drive from hotel

going downtown is a short drive and you can get really good prices by making an offer.

Review of Sun Palace Couples Only - All Inclusive

Reviewer score

5
Anonymous
Forest Hills
Jun 14, 2008

Great for a Honeymoon!

The Sun Palace is a great resort and being adult only is a big plus for a romantic stay. The staff was very attentive and willing to help with any requests. The hotel looks very modern and stylish with LOTS of glass windows overlooking the beach/ocean. The infinity pools and beaches in this hotel is very relaxing. The wait staff is always coming around filling the cocktails. The room service and double person jacuzzi tubs are great as well. The only down side is the food is only average or above average, but the room service is pretty good with the terrace!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
4
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
4
Review of Sun Palace Couples Only - All Inclusive

Reviewer score

5
Anonymous
Raleigh
Jun 13, 2008

A Spring Getaway

My husband and I stayed at the Sun Palace for 4 days as a vacation to celebrate our completing school and we were extremely happy with our choice. The Sun Palace was couples only which made for a relaxing, stress free time. We enjoyed spending our days on the beach which was clean and seaweed free. The waves were a bit rough during our stay and you can really feel the undertow as you get closer to shore. However, it was nothing too extreme and you can walk out a pretty good distance so no need to worry. If you are a non-swimmer, please be careful when going out for a dip to cool off. The food at the Sun Palace was good. We aren't talking about 5-star restaurant quality, but we rarely got anything we didn't like and the wait staff was always looking to please with any request for different dishes. Buffets for breakfast and lunch had plenty of choices and fresh fruits which we really enjoyed. Others commented that they didn't like the steaks for dinner, but my husband found them to be just fine (again we aren't talking about 5-star restaurants here). The Italian restaurant was the only place that required a more formal dress code so you can pack accordingly. The rooms at the Sun Palace were top-notch. Each has a spa tub so you can relax in them at the end of a long day. We stayed on the 3rd floor and enjoyed our view overlooking the pools and beach. When we checked in, our room had a musty smell that we first thought was from somebody smoking, but we soon found out that the smell was caused by the moisture from the steam of the tub and the humidity outside getting on the linens. We had housekeeping change all the sheets and the smell went away. The only other problem we had was a light that had a mind of its own and would turn on and off at random times. Overall, we would stay at the hotel again and have already recommended it to friends and family as a good place to go to get away from the stress of everyday life. You won't regret a stay here.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Review of Sun Palace Couples Only - All Inclusive

Reviewer score

5
Anonymous
Albuquerque, NM
Apr 17, 2008

Very good vacation for adult

The Sun Palace Hotel is relly nice place to stay and spend a week. Very freindly service and exellent ammenities. Our room was big enough, comfortable, clean with huge balkony overlooking the ocean. Everything in the room was new. Stylish mirrors with two sinks on a marbel counter. Cleaning service was great. The food was really delicious and very good quality. Every day we had a lot of choices where to eat and what to eat.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Sightseeing tip: Short walk from hotel

snorkling

Review of Sun Palace Couples Only - All Inclusive

Reviewer score

5
Anonymous
Denver, CO
Apr 2, 2008

PERFECT VACATION

The Sun Palace in Cancun is a wonderful vacation spot if you want quiet and laid back. As an ALL INCLUSIVE, ALL ADULTS only resort, I would highly recommend it. The staff is great, the food was excellent. The BEST beach around.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Shopping tip: Short drive from hotel

Hop on the local bus for 65 cents to lots of shopping.

Review of Sun Palace Couples Only - All Inclusive

Reviewer score

5
Anonymous
Los Angeles, CA
Mar 27, 2008

Great place to relax!

Large spacious room w/ jacuzzi and great amenities. We had the most beautiful view from the balcony. Room service was fast! You avoid all the crowd, families with kids, and partiers at this hotel. Restaurant staff, bar staff, and cleaning people were great. The only thing that I would complain about is the check-in process. Yes, they greet you with champagne and all but they also spend a great deal of time trying to convince you to on a 2 hours sales pitch by offering you free spa, golf, etc -- waste of time! Overall, great vacation spot!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
4
Review of Sun Palace Couples Only - All Inclusive

Reviewer score

5
Anonymous
Chicago, IL
Aug 15, 2007

VERY RELAXING

THE SUN PALACE WAS THE BEST THE PEOPLE MADE YOU FEEL LIKE HOME....FROM THE ROOM TO THE POOL,FOOD,BEACH...VERY NICE I WOULD LOVE TO GO AGAIN AND STAY HERE...

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Review of Sun Palace Couples Only - All Inclusive

Reviewer score

5
Anonymous
San Diego, CA
Jul 23, 2007

My review of Sun Palace Couples Only - All Inclusive

The Sun Palace hotel in Cancun, Mexico and its staff couldn't be better. The service was outstanding. Everybody was speaking English, which was great. The room was very modern, clean, and well maintained. The location wasn't the best but it wasn't bad either. Overall, I would give this hotel 6 out of 5 ... that's not a mistake ;)

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
5
Shopping tip: In Hotel

There are nice gift shops in the hotel. The prices are so good that you don't need to go anywhere else :)

Review of Sun Palace Couples Only - All Inclusive

Reviewer score

5
Anonymous
Los Angeles, CA
May 30, 2007

Awesome hotel

The Sun Palace hotel was very nice. The staff was great. We had a great time there, we had a group of 7 and had a blast. The only thing was that they didn't have that many dining options but that was okay since you can take a short bus ride to Cancun Palace and eat there. But the restaurants were still very good there. The rooms were very nice and clean and all of them had a great view of the beach. All in all I would definitely would recommend.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
5
Review of Sun Palace Couples Only - All Inclusive

Reviewer score

5
Anonymous
Not Provided
Feb 4, 2010

O melhor hotel que já estive.

O melhor hotel que já estive. Este é ideal para casais e adultos e tem o melhor quarto de cancun. A rede PALACE é imbátivel. Recomendo. Passeios incluídos!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
No rating
Location:
5
Value:
5
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