Hotel details


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Riu Palace Las Americas - All Inclusive

User score 4.5 out of 5 See all reviews
Bkvd. Kukulcan Lote 4 Hotel Zone KM 10,Cancun, Mexico 77500
special offer

FREE Wireless Internet access

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Book this hotel
from 189 USD
/ night*
Price Assurance

Terms and conditions

*rate found for check-in Jan 23, check-out Jan 26

Rates displayed reflect the lowest rate found over the next 30 days. This rate is subject to change. Rates may not include service charges, extra person charges, fees or incidental charges (such as room service).

Converted rates (shown in parentheses) are provided for your convenience. They are based on today's exchange rate, but the hotel will charge you in the local currency.

The amenities and/or facilities may not be located at this hotel, but within a reasonable distance and additional charges may apply for use. All information has been provided by this hotel.

Hotel policies

Check-in: 1500
Check-out: 1200
Local currency: USD

A spectacular beachfront resort is located on a dazzling stretch of white sandy beach framed by tropical trees and crystal clear turquoise waters, making this the ideal place to enjoy the fun, sun, and nightlife of the magical city of Cancun.

Riu Palace Las Americas and its magnificent architecture encompass 372 deluxe junior suites and suites located in the very heart of Cancun's exclusive hotel zone. Riu's tradition of luxury and style continues with amenities such as 24-hour All Inclusive (snacks and beverages), 24-hour Room Service free of charge and unique room amenities such as a fully stocked mini-bar, liquor dispenser or suites with a jacuzzi on the terrace.

The wide assortment of restaurants, bars, and entertainment is enhanced by personal service and the exchange privilege programme with our sister properties. One of Riu's finest resorts, this hotel affords an exceptional level of luxury and comfort.

Hotel Amenities:
- Room service from 7:00 a.m. to 11:00 p.m
- 6 Restaurant
- 4 Bars
- Two swimming pools, one with adjoining Jacuzzi
- Children's swimming pool
- Complimentary Jacuzzi
- Complimentary sun loungers, towels and parasols by the pool
- Sun Terrace
- Children playground
- "Renova Spa" with assorted treatments, massages and beauty salon (additional charge)
- Complimentary gym and sauna
- Conference room
- Kiosk
- Internet room (additional charge)
- Wireless LAN zone (additional charge)
- Handicapped access
- Theatre
- Tennis court
- Golf nearby
- Restock of minibar & liquor dispenser
- Daily activities for adults, 6 day a week, nightly entertainment including Live music and Riu Theme Shows.

Your all-inclusive privileges include all meals and snacks including buffet and made to order food stations (choice of two seating. Reservations required). Theme dinners, several specialty restaurants for dinner, domestic and premium imported beverages, 24 hours, bar, swim up bar, continental breakfast room service, six days a week activities for adults, fitness center, nightly entertainment, variety show, live music, non motorized water sports: sailing, windsurfing, snorkeling, canoeing, scuba lesson in pool, children's pool, children's playground, infinity pool, sun umbrellas, poolside towels, pool loungers, lit tennis at Riu Cancun (next door) disco Pacha at Riu Cancun (entrance and drinks included six days a week).

The guests at Riu Palace Las Americas have EXCHANGE PRIVILEGES with Riu Cancun and Riu Caribe. That means that they can enjoy the facilities of three hotels, during the daytime.

Minimum Age: At least one person of 21 years old in every room.

The Hotel reserves the right of admission and therefore we may not allow any room in which all guests are younger than 21 years.

***No Student groups under 21 years or "Spring Breakers" are accepted all year round***

The maximum occupancies are 4 bodies in room, either 3 Adults + 1 Child or 2 Adults + 2 Children.

Discounts : Children under 2 years stay & eat free. Their age must be specified in the Booking.

Honeymooners: Will receive a surprise gift in their room upon arrival. Certificate of Marriage will be required upon arrival.

Any special request remains upon availability of the hotel.

Hotel policies

Check-in: 1500
Check-out: 1200
Local currency: USD


Terms and conditions

*rate found for check-in Jan 23, check-out Jan 26

Rates displayed reflect the lowest rate found over the next 30 days. This rate is subject to change. Rates may not include service charges, extra person charges, fees or incidental charges (such as room service).

Converted rates (shown in parentheses) are provided for your convenience. They are based on today's exchange rate, but the hotel will charge you in the local currency.

The amenities and/or facilities may not be located at this hotel, but within a reasonable distance and additional charges may apply for use. All information has been provided by this hotel.

Reviews from our customers

Overall score

4.5 out of 5

(195 reviews)

Hotel reviews: About the scores

Reviews and scores for each hotel are collected from customers who purchased a stay at that hotel.

Reviewers are asked to rate a variety of hotel attributes on a scale of 1 to 5. The highest possible score is "5," meaning the user was "very satisfied," while "1" is the lowest, meaning the user was "very dissatisfied."

The "overall score" is an average of all reviewer scores submitted for a hotel.

About the scores

1
2
3
4
5
Amenities
 
Maintenance
 
Hotel Staff
 
Room Comfort
 
Location
 
Value
 
See all reviews

Hotel address: Bkvd. Kukulcan Lote 4 Hotel Zone KM 10, Cancun, Mexico  77500  

 
 

Area served

Cancun, Mexico

Area airports

Cancun International Airport 12 Miles

Description

Beachfront property located at Cancun's famous resort area, across street of Plaza Caracol Shopping mall, five minutes walk from Cancun's convention center & discotheque zone.

Amenities

  • Meeting/banquet facilities
  • Wireless internet
  • Free Parking
  • Fitness room
  • High Speed Internet
  • Internet Access
  • Handicapped rooms/facilities
  • Health Club
  • Pool
  • Room service
  • Conference Facilities
  • Spa services
  • Restaurant

Dining

Don Roberto

Main restaurant offering buffet style dining and show cooking stations with air-conditioned and white linens, cove ceiling, wrought-iron chandeliers. Open-air sea view terrace. Buffet breakfast and lunch. Theme-buffet dinner served twice a week.

Los Arcos

Italian theme restaurant for lunch and for dinner Brazilian Rodizio style where skewered meats and poultry are sliced at tables. Also open from late night to early morning for snack foods. Air-conditioned restaurant. Reservations required. Gentlemen are required to wear long trousers and shirts with sleeves.

Krystal

A la Carte Gourmet restaurant for dinner. Intimate, air-conditioned, fine-dining restaurant with blue walls, wood paneling, etched mirrors, brocade chairs, white linens. Reservation required. Dress code: Gentlemen are required to wear long trousers and shirts with sleeves.

Bars

La Nuit, Art Deco, La terraza, Cun pool bar and Can swim up bar.

Sakura Japanese

A la carte Japanese dinner restaurant with black furniture, light-colored wood paneling, floor-to-ceiling windows, bamboo accents, woven-paddle ceiling fans. Reservations required. Dress code: Gentlemen are required to wear long trousers and shirts with sleeves.

Tio Pepe Tapas

Theme restaurant for dinner Spanish style. Reservation required. Dress code: Gentlemen are required to wear long trousers and shirts with sleeves.

El Romero

Snack bar and restaurant, snack during the day (burgers, hot dogs, and pizza) and for dinner Grill Steakhouse. Open-air sea view restaurant with table linens, exhibition kitchen Dinner reservations required. Dinner dress code: Gentlemen are required to wear long trousers and shirts with sleeves.

Pool snack bar

Serving lunch ad snacks.

Meeting facilities

Meeting facilities for groups up to 90 persons Free wireless Internet access lobby area and meeting rooms

Please enter check-in and check-out dates to the right to select a room

Junior Suite

Guest room includes two double beds, living room area, air conditioning, ceiling fan, satellite and local TV, direct dial phone, mini bar with stock and liquor dispenser (restockable), personal safe, and bathrooms equipped with hair dryer and amenity kits. 90% of these suites have either private balcony or terrace with views to Nichupte lagoon, radio/alarm clock, 110 v, telephone with data port available, Iron with ironing table. New Italian Bathroom amenities Lavarino Cosso

Junior Suite Jacuzzi Sea View w/ balcony

Air-conditioned, 1 King bed, ceiling fan, satelite TV, phone, mini bar & liquor despenser (restockable), in room safe, hairdryer, with larger living area including sofa, walk-in closet, larger balcony or terrace with jacuzzi & bathroom, 110 v, telephone with data port available, Iron with ironing table. New Italian Bathroom amenities Lavarino Cosso

Suite Sea View w/balcony

King bed, ceiling fan, satelite TV, phone, mini bar & liquor despenser (restockalbe), in room safe, hairdryer, with larger living area including sofa, walk-in closet, larger balcony with spectacular ocean view, larger bathroom, 110 v, telephone with data port available, radio alarm, clock, Iron with ironing table, air-conditioned,

Junior Suite Sea View w/balcony

Guest room includes one king size bed, living room area, air conditioning, ceiling fan, satellite and local TV, direct dial phone, mini bar with stock and liquor dispenser (restockable), balcony or terrace with ocean view and bathrooms equipped with hair dryer and amenity kits, in room safe, radio/alarm clock, 110 v, telephone with data port available, radio alarm, clock, Iron with ironing table. New Italian Bathroom amenities Lavarino Cosso

Hotel policies

Check-in: 1500
Check-out: 1200
Local currency: USD


Terms and conditions

*rate found for check-in Jan 23, check-out Jan 26

Rates displayed reflect the lowest rate found over the next 30 days. This rate is subject to change. Rates may not include service charges, extra person charges, fees or incidental charges (such as room service).

Converted rates (shown in parentheses) are provided for your convenience. They are based on today's exchange rate, but the hotel will charge you in the local currency.

The amenities and/or facilities may not be located at this hotel, but within a reasonable distance and additional charges may apply for use. All information has been provided by this hotel.

Reviews from our customers

Overall score

4.5 out of 5

(195 reviews)

Hotel reviews: About the scores

Reviews and scores for each hotel are collected from customers who purchased a stay at that hotel.

Reviewers are asked to rate a variety of hotel attributes on a scale of 1 to 5. The highest possible score is "5," meaning the user was "very satisfied," while "1" is the lowest, meaning the user was "very dissatisfied."

The "overall score" is an average of all reviewer scores submitted for a hotel.

About the scores

1
2
3
4
5
Amenities
 
Maintenance
 
Hotel Staff
 
Room Comfort
 
Location
 
Value
 

What makes Orbitz reviews unique

  • Exclusive insights and feedback: We only accept reviews from customers who have booked a stay at this hotel. This helps ensure we get the most trustworthy opinions and observations possible.
  • Quick tips: Get the most out of your stay with practical, money-saving tips on what to do, where to eat and how to get around.

How to Submit a Review

Hotel reviews can be submitted any time after your trip dates have passed. Simply log into your My Trips and select Past Trips from the left hand navigation section. Select the trip with the hotel you wish to review and click the "Write a review" link displayed next to the hotel portion of your itinerary.

Once complete, your review should be visible on the site within 2-3 business days.

What makes Orbitz reviews unique

How to submit a review

Most recent reviews

Score

5 out of 5

Wonderfull food

curtis 92591 Dec 23, 2009

Would recommend to a friend!

Every evening we made reservations for 4 people and made two friends during the day. The food was wonderful and the bar near ... the lobby is delightful and refreshing. The bar tender [...] was very entertaining.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
4
Value:
5
Dining options:
5

Traveler type: Family


Expand full review

Score

4 out of 5

Quick tip

Great deal; gorgeous resort!

Beach Lover Dec 23, 2009

Would recommend to a friend!

The hotel is beautiful; the lobby view out to the ocean and swimming pool are breathtaking!! Unfortunately we had bad weather ... for 3 out of the 5 days, but the hotel staff did everything they could to make the guests enjoy their time; provided board games; set up a casino table, etc. They even showed a movie in the theater due to the heavy rain we had on Monday. The food is very good! I cannot say excellent because this is an All Inclusive resort and you are not going to get top of the line here; but it is very, very good. The buffet offers a huge variety of items, I think sometimes there is just so much that the guests mistake this for low quality. That is not the case here and this is my second visit at this resort. You do have to make the effort for the reservations at the specialty restaurants but now you can actually reserve up to two days out so no more of that daily requirement to go to the Lobby and remembering to make the reservations. Some of the cons at this hotel; small swimming pool which gets crowded with "towels"... yes, towels not people. There are folks that are very inconsiderate and day after day leave their towels on the chairs therefore "reserving" some of the best spots (non-stop whether they are there or not and they don't care). I saw chairs reserved for an entire day and nobody ever showed up; while this is on a "first come first served" basis! The beach has eroded a lot since my last visit in 2005 and there is very little of it now... also the hotel is big and casts a shadow on most of the beach as well as the pool. The main pool with a swim-up bar is the most popular, but also gets a lot of shade which makes it difficult to tan especially while all the good spots are already taken by those who leave their towels overnight!! The pool is rather small but the view once again is gorgeous! Overall, I love this resort; it is beautiful and has great service! You get a lot for your money and you won't be disappointed "IF" you can live with not getting so tanned!

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
4
Hotel check-in:
5
Maintenance:
4
Location:
4
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Single

Recreation/Attractions tip, Short Drive

Jungle tour and snorkeling (via speedboat or wave runner)


Expand full review

Score

2 out of 5

Quick tip

Had fun

ac Dec 21, 2009

Hotel was ok... food was mostly bad and we lost cold water many times. That meant we couldn't flush our toilet or take ... showers. The wiring in the room was also messed up. Certain lights had to be on for the bathroom lights to work as well as the TV. Would never go back to the RIU Palace.

Hotel features (5=best, 1=worst)
Amenities:
2
Room comfort:
1
Hotel check-in:
4
Maintenance:
1
Location:
4
Room cleanliness:
4
Hotel Staff:
5
Value:
1
Dining options:
1

Traveler type: Friends

Nightlife tip

Don't buy stuff from travel agents, the street guys can you everything for much much cheaper.


Expand full review


See all 195 user reviews

Reviews represent the opinions of Orbitz customers, not of Orbitz or its staff.

Quick tips from our users

Recreation/Attractions tip, Short Drive

Jungle tour and snorkeling (via speedboat or wave runner)

--Beach Lover, Flower Mound, TX Dec 23, 2009

Nightlife tip

Don't buy stuff from travel agents, the street guys can you everything for much much cheaper.

--ac, Ogden, UT Dec 21, 2009

Time savers tip

On your exit from your airport after you have walked out and cleared customs do not stop for the time share folks waiting to ambush you. Just walk past them, don't listen to a word they say or even hint at stopping or listening to them. They will try everything in the world to get you to stop including telling you they have your shuttle information and will get you with your ride. Again don't believe them. They are rude and will just hold you up on your trip. Just walk outside and get with your ride and go have fun :)

--Ben, first-time Cancun traveler, San Antonio, Texas Dec 16, 2009

See all quick tips

Reviews from our customers

Overall score

4.5 out of 5

(195 reviews)

Hotel reviews: About the scores

Reviews and scores for each hotel are collected from customers who purchased a stay at that hotel.

Reviewers are asked to rate a variety of hotel attributes on a scale of 1 to 5. The highest possible score is "5," meaning the user was "very satisfied," while "1" is the lowest, meaning the user was "very dissatisfied."

The "overall score" is an average of all reviewer scores submitted for a hotel.

About the scores

1
2
3
4
5
Amenities
 
Maintenance
 
Hotel Staff
 
Room Comfort
 
Location
 
Value
 

How to submit a review

Sort reviews by: most recent | highest rating | lowest rating

Expand all reviews

Score

5 out of 5

Wonderfull food

curtis 92591 Dec 23, 2009

Would recommend to a friend!

Every evening we made reservations for 4 people and made two friends during the day. The food was wonderful and the bar near ... the lobby is delightful and refreshing. The bar tender [...] was very entertaining.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
4
Value:
5
Dining options:
5

Traveler type: Family


Expand full review

Score

4 out of 5

Quick tip

Great deal; gorgeous resort!

Beach Lover Dec 23, 2009

Would recommend to a friend!

The hotel is beautiful; the lobby view out to the ocean and swimming pool are breathtaking!! Unfortunately we had bad weather ... for 3 out of the 5 days, but the hotel staff did everything they could to make the guests enjoy their time; provided board games; set up a casino table, etc. They even showed a movie in the theater due to the heavy rain we had on Monday. The food is very good! I cannot say excellent because this is an All Inclusive resort and you are not going to get top of the line here; but it is very, very good. The buffet offers a huge variety of items, I think sometimes there is just so much that the guests mistake this for low quality. That is not the case here and this is my second visit at this resort. You do have to make the effort for the reservations at the specialty restaurants but now you can actually reserve up to two days out so no more of that daily requirement to go to the Lobby and remembering to make the reservations. Some of the cons at this hotel; small swimming pool which gets crowded with "towels"... yes, towels not people. There are folks that are very inconsiderate and day after day leave their towels on the chairs therefore "reserving" some of the best spots (non-stop whether they are there or not and they don't care). I saw chairs reserved for an entire day and nobody ever showed up; while this is on a "first come first served" basis! The beach has eroded a lot since my last visit in 2005 and there is very little of it now... also the hotel is big and casts a shadow on most of the beach as well as the pool. The main pool with a swim-up bar is the most popular, but also gets a lot of shade which makes it difficult to tan especially while all the good spots are already taken by those who leave their towels overnight!! The pool is rather small but the view once again is gorgeous! Overall, I love this resort; it is beautiful and has great service! You get a lot for your money and you won't be disappointed "IF" you can live with not getting so tanned!

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
4
Hotel check-in:
5
Maintenance:
4
Location:
4
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Single

Recreation/Attractions tip, Short Drive

Jungle tour and snorkeling (via speedboat or wave runner)


Expand full review

Score

2 out of 5

Quick tip

Had fun

ac Dec 21, 2009

Hotel was ok... food was mostly bad and we lost cold water many times. That meant we couldn't flush our toilet or take ... showers. The wiring in the room was also messed up. Certain lights had to be on for the bathroom lights to work as well as the TV. Would never go back to the RIU Palace.

Hotel features (5=best, 1=worst)
Amenities:
2
Room comfort:
1
Hotel check-in:
4
Maintenance:
1
Location:
4
Room cleanliness:
4
Hotel Staff:
5
Value:
1
Dining options:
1

Traveler type: Friends

Nightlife tip

Don't buy stuff from travel agents, the street guys can you everything for much much cheaper.


Expand full review

Score

5 out of 5

AWESOME :)

Pareja:) Dec 16, 2009

Would recommend to a friend!

People are friendly. The unlimited drinks, foods , and entertains are the most fantastic. All the staff are very polite. ...

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples


Expand full review

Score

5 out of 5

Quick tip

Simply awesome!

Ben, first-time Cancun traveler Dec 16, 2009

Would recommend to a friend!

This was our first all-inclusive trip as well as our first trip to Mexico and the Riu Palace and Cancun were both ... spectacular. We hardly left the resort, there was simply no need. It was a wonderful week of rest and relaxation. All the staff at the Riu Palace were extremely courteous, most everyone spoke English and catered to every need. When we did decide to venture out into Cancun, they gave us all the information we needed to get around and back. The only little picky thing I can get on to them about is the beds were a little hard, 3-4 nights and it may not have been a big deal but after a week it was a tad uncomfortable. Other than that, everything was spectacular. The buffets were good and the theme restaurants were good too. The bar staff was awesome and constantly had drinks ready. In all awesome trip. Be sure to take plenty of ones to tip the staff. They are very kind, hard working and appreciative of it. Tell [...] at bar Cun hello and have the time of your life!As far as getting money changed, we used dollars the entire week until we went in to town, then we converted to pesos. The shops in the hotel and in the area will have a bit of a fluctuating rate so if you feel better about just working with pesos then change your dollars. Either way it's not a big deal, you're not losing much since someone has to get paid to convert the money at one end or the other.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
4
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples

Time savers tip

On your exit from your airport after you have walked out and cleared customs do not stop for the time share folks waiting to ambush you. Just walk past them, don't listen to a word they say or even hint at stopping or listening to them. They will try everything in the world to get you to stop including telling you they have your shuttle information and will get you with your ride. Again don't believe them. They are rude and will just hold you up on your trip. Just walk outside and get with your ride and go have fun :)


Expand full review

Score

1 out of 5

Quick tip

Small beach, cold pool and lots of shade

Chelle Be Dec 15, 2009

Very disappointed with this place, this was my second trip and last trip to Cancun. The hotel was poorly designed because it ... shades the entire pool area and most of the beach. Storms tend to hit the resort area early and once the sun returns, there is is only shade at the resort, which explains why the pool was very cold (NO heater, like it says in the description)! Also, the specialty restaurants were already booked when we arrived and when we were lucky enough to get into one, the seating did not seem to be filled to capacity (so why aren't the guests getting what they pay for?) My recommendation is to definitely go somewhere else!!

Hotel features (5=best, 1=worst)
Amenities:
2
Room comfort:
2
Hotel check-in:
3
Maintenance:
3
Location:
1
Room cleanliness:
3
Hotel Staff:
4
Value:
2
Dining options:
2

Traveler type: Couples

Recreation/Attractions tip, In Hotel

Go somewhere else!! The hotel shades the pool area for most of the day and there is no SUN!!!


Expand full review

Score

5 out of 5

Quick tip

"the definition of vacation!!!"

Jim Dec 14, 2009

Would recommend to a friend!

most of our time was spent around and in the pools and at the beach.....we also did a small amount of shopping close by the ... hotel (within walking distance) most days....spent one day on a whole day snorkeling trip over to Isla Mujeras (fantastic)....most of our meals were eaten at the buffet which was very good....had nothing but good experiences with all the hotel staff.... especially [...]....Thanks for the Spanish lessons [...]!!!! we would definitely recommend this hotel to anyone without reservation!!!!

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples

Dining tip, In Hotel

stick with the buffet meals....good food, all you care to eat, relaxed atmosphere and fantastic service...reward the folks that really go above and beyond...they deserve it


Expand full review

Score

4 out of 5

Riu Palace

Diane Dec 3, 2009

Would recommend to a friend!

The hotel was great..even though it was noisy. We had to call hotel security one night is was so loud. The breakfast/lunch ... buffet was terrible. Most of the food was not edible. The dinner were better, but the Rodizo restaurant was really bad.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
4
Dining options:
4

Traveler type: Family


Expand full review

Score

5 out of 5

Quick tip

Had the time of my life!!!!

Brigpana Nov 15, 2009

Would recommend to a friend!

Friendly staff, beautiful resort, great location, spotless rooms - absolutely wonderful. ...

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples

Nightlife tip, Short Walk

Coco Bongo is a must!!


Expand full review

Score

3 out of 5

weekend getaway

i Nov 15, 2009

Just wanted to enjoy a weekend away, there was not enough to do at the hotel, just 2 pools, not very big. No indoor or heated ... pool, it was very windy so therefore very cold. The food was not great and was sitting out too long at the buffet and whats up with a mexican hotel, but no mexican restaurant. We felt rushed out of the restaurant, would have liked seconds at the Brazilian restaurant, but felt like it would be too much to ask. The room was big, view was great, however not very comfortable feeling since everything was tiled, the king size bed was two full beds pushed together -not very comfortable. The sheets were used too much since they were piling and not very soft. The hotel felt very grand when you first walked in but not too much after that, the drinks were ok -inconsistent. The staff was very nice and attentive

Hotel features (5=best, 1=worst)
Amenities:
3
Room comfort:
1
Hotel check-in:
4
Maintenance:
4
Location:
3
Room cleanliness:
4
Hotel Staff:
4
Value:
2
Dining options:
1

Traveler type: Couples


Expand full review

Score

4 out of 5

Great Service

Christopher Nov 13, 2009

Would recommend to a friend!

The weather wasnt soo hot but other than that the resort was great... staff was friendly and very attentive. There could ... have been more nighttime activites such as entertainment/music at night... pool parties at night.

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
4
Hotel check-in:
5
Maintenance:
4
Location:
4
Room cleanliness:
4
Hotel Staff:
5
Value:
4
Dining options:
4

Traveler type: Couples


Expand full review

Score

5 out of 5

Quick tip

Great hotel

happytraveler Nov 4, 2009

Would recommend to a friend!

They serve drinks at the beach!!! Super friendly staff! Great location, walking distance to party zone. ...

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples

Nightlife tip, Short Walk

Coco Bongo is a must go place, we went on friday night, it was one of the best parties I had. We had a great time dancing and watching show all night.


Expand full review

Score

5 out of 5

Quick tip

The best

cf 49 Oct 29, 2009

Would recommend to a friend!

Better location, better value, cleaner, outstanding service ...

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Friends

Recreation/Attractions tip, Short Walk

"xplore" under ground river cave attraction is a must see. The pick up point is a short walk from hotel.


Expand full review

Score

3 out of 5

Quick tip

Bad food

BK Oct 29, 2009

I would not recommend this hotel simply for the horrible food. My fiancé and I had to eat at the buffet for all but one of ... our meals and we were hungry the entire trip. The one meal we had at the so called "Steakhouse" was the only time I ate a piece of meat for five days. Not only was the food at the "Steakhouse" below average, but the "Steakhouse" was the buffet that we had eaten at all week. Very tough time staying here.

Hotel features (5=best, 1=worst)
Amenities:
3
Room comfort:
4
Hotel check-in:
4
Maintenance:
3
Location:
3
Room cleanliness:
4
Hotel Staff:
4
Value:
3
Dining options:
1

Traveler type: Couples

Dining tip

Bring lots of singles...you need to tip everyone!


Expand full review

Score

3 out of 5

Quick tip

OK

JT Oct 26, 2009

Would recommend to a friend!

We spent most of our time at the sister hotel riu cancun, enviroment was full of fun. Riu Palace had the better rooms and ... beach, but the pool sceen was OK.

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
4
Hotel check-in:
3
Maintenance:
4
Location:
5
Room cleanliness:
4
Hotel Staff:
3
Value:
4
Dining options:
3

Traveler type: Friends

Nightlife tip, Short Walk

COCO BONGO!!!! BEST PLACE TO GO AND HAVE A GREAT TIME. SHOWS AND MUSIC WAS AWESOME. A MUST DO IN CANCUN!!!!!


Expand full review

Score

4 out of 5

Quick tip

Very nice hotel, but you better tip!

Bill Oct 19, 2009

Would recommend to a friend!

The hotel was great and the food was as well. The gratuities are supposed to be included already, but if you don't tip, don't ... expect a lot of service. And if it's your anniversary, don't expect much either. We got a tiny fruit basket and a small bottle of tequila, which was weird since we had a tequila dispenser in our room already. It was our 10th wedding anniversary and I guess since it is all inclusive, they don't have many options to make your anniversary any better.

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
4
Hotel check-in:
5
Maintenance:
4
Location:
5
Room cleanliness:
5
Hotel Staff:
4
Value:
4
Dining options:
4

Traveler type: Couples

Dining tip, In Hotel

Be prepared to have to book a reservation 2 days ahead of time for any of the specialty restaurants. The buffet was great though, so you do have options.


Expand full review

Score

4 out of 5

had a great time

kerrie Oct 19, 2009

Would recommend to a friend!

Enjoyed our stay. only downfall was that Front desk clerk did not notify us of room chrges for phone- even with a calling ... card. also gave us a hard time cashing travelers checks

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
4
Hotel check-in:
3
Maintenance:
4
Location:
4
Room cleanliness:
4
Hotel Staff:
4
Value:
4
Dining options:
4

Traveler type: Couples


Expand full review

Score

5 out of 5

Riu Palace Las Americas

Super Oct 13, 2009

Would recommend to a friend!

Excellent service. The food was better than expected for an all-inclusive deal. The bartenders were great as well. ...

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
4
Hotel check-in:
5
Maintenance:
5
Location:
4
Room cleanliness:
4
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Friends


Expand full review

Score

4 out of 5

Quick tip

Great Service!

Indiana Jones Oct 13, 2009

Would recommend to a friend!

All inclusive is the way to go. Can't beat for first class service from all staff all the time. ...

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
4
Hotel check-in:
5
Maintenance:
4
Location:
4
Room cleanliness:
4
Hotel Staff:
5
Value:
4
Dining options:
4

Traveler type: Couples

Shopping tip

take bus. Fast, clean & cheap.


Expand full review

Score

5 out of 5

Absolutely Fantastic!

MIJ Sep 23, 2009

Would recommend to a friend!

I had a great time! Relaxing, Fun, Clean, great location!!!! I will only stay at Rui Palaces from now on! ...

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Friends


Expand full review


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Reviews represent the opinions of Orbitz customers, not of Orbitz or its staff.

Sort tips by: most recent | distance from hotel

Recreation/Attractions tip, Short Drive

Jungle tour and snorkeling (via speedboat or wave runner)

--Beach Lover, Flower Mound, TX Dec 23, 2009

Nightlife tip

Don't buy stuff from travel agents, the street guys can you everything for much much cheaper.

--ac, Ogden, UT Dec 21, 2009

Time savers tip

On your exit from your airport after you have walked out and cleared customs do not stop for the time share folks waiting to ambush you. Just walk past them, don't listen to a word they say or even hint at stopping or listening to them. They will try everything in the world to get you to stop including telling you they have your shuttle information and will get you with your ride. Again don't believe them. They are rude and will just hold you up on your trip. Just walk outside and get with your ride and go have fun :)

--Ben, first-time Cancun traveler, San Antonio, Texas Dec 16, 2009

Recreation/Attractions tip, In Hotel

Go somewhere else!! The hotel shades the pool area for most of the day and there is no SUN!!!

--Chelle Be, New Jersey Dec 15, 2009

Dining tip, In Hotel

stick with the buffet meals....good food, all you care to eat, relaxed atmosphere and fantastic service...reward the folks that really go above and beyond...they deserve it

--Jim, Alamosa, Colorado Dec 14, 2009

Nightlife tip, Short Walk

Coco Bongo is a must!!

--Brigpana, New Jersey Nov 15, 2009

Nightlife tip, Short Walk

Coco Bongo is a must go place, we went on friday night, it was one of the best parties I had. We had a great time dancing and watching show all night.

--happytraveler, NYC Nov 4, 2009

Recreation/Attractions tip, Short Walk

"xplore" under ground river cave attraction is a must see. The pick up point is a short walk from hotel.

--cf 49, El Dorado Hills, Ca Oct 29, 2009

Dining tip

Bring lots of singles...you need to tip everyone!

--BK, Toms River, NJ Oct 29, 2009

Nightlife tip, Short Walk

COCO BONGO!!!! BEST PLACE TO GO AND HAVE A GREAT TIME. SHOWS AND MUSIC WAS AWESOME. A MUST DO IN CANCUN!!!!!

--JT, san jose, ca Oct 26, 2009

Dining tip, In Hotel

Be prepared to have to book a reservation 2 days ahead of time for any of the specialty restaurants. The buffet was great though, so you do have options.

--Bill, Dallas, Tx. Oct 19, 2009

Shopping tip

take bus. Fast, clean & cheap.

--Indiana Jones, Indianapolis Oct 13, 2009

Money savers tip

Take small bills with you so you can pay exact amounts in american money and don't get stuck with mexican change.

--kat, nashville, tn Sep 16, 2009

Recreation/Attractions tip, Short Drive

If you're looking for a great day activity, Xcaret is a fantastic spot. It's not hard to book, (this and many other tours can be booked by different agents right in the hotel). From the time you get there till you leave you've got over 12 hours in the park, some of the things to do: Underwater Cave Swim (a must), Aviary, Aquarium, Snorkel, Swim with Dolphins (extra charge, I've done it before, but not on this trip, it's worth doing if you've got the extra $$$), evening show (we added dinner with it, $35.00\person, well worth it, you'll also sit front row center for the show). With dinner it ran us $150.00 a person, but honestly worth every penny.

--Xarion, Calgary, AB Sep 15, 2009

Dining tip, In Hotel

Japanese restaurant is the best!

--Annierando, Cincinnati, OH Aug 31, 2009

Recreation/Attractions tip, Short Drive

The Isla Mujeres day trip for $75 with the Albatros group that the Mayaland Tours offers is so worth it. Large Catamaran with no more than 12 people on it, fun crew, drinks flowing, snorkeling, para-swing activity, shopping on the island, and lunch included. This was so much fun for the day and it doesnt' start too early, around 10am. The boat felt like it was my private sailing boat for the day. So worth it!

--GPS, Los Angeles, CA Aug 24, 2009

Time savers tip

Go for your own travel to and from the airport. You may book through Orbitz. The shared ride takes forever!

--malzie, Boston, Mass Aug 19, 2009

Dining tip, In Hotel

The resteraunts were fantastic. Incredible food and service. Book the dinner resteraunts once you arrive.

--Tarpan, Vancouver, BC Aug 19, 2009

Dining tip, In Hotel

All inclusive was the perfect choice for us! The buffet was excellent with lots of choices and the restaurants at the hotel were very good also.

--Trip for 2, Texas Aug 18, 2009

Entertainment tip, Short Drive

The hotel stops serving alcohol AT THEIR BARS around 1am, at that time the hotel entertainment will take you downtown if you wish. We paid 45 dollars a piece and were driven downtown and given VIP service at an amazing club called The City. Make friends with fellow vacationers and everybody go, it was so much fun!

--LuxuriousLisha, Charleston, WV Aug 16, 2009

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Reviews represent the opinions of Orbitz customers, not of Orbitz or its staff.

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