Hotel details


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Riu Palace Las Americas - All Inclusive

User score 4.5 out of 5 See all reviews
Bkvd. Kukulcan Lote 4 Hotel Zone KM 10,Cancun, Mexico 77500
special offer

FREE Wireless Internet access

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Book this hotel
from 166 USD
/ night*
Price Assurance

Terms and conditions

*rate found for check-in Dec 22, check-out Dec 24

Rates displayed reflect the lowest rate found over the next 30 days. This rate is subject to change. Rates may not include service charges, extra person charges, fees or incidental charges (such as room service).

Converted rates (shown in parentheses) are provided for your convenience. They are based on today's exchange rate, but the hotel will charge you in the local currency.

The amenities and/or facilities may not be located at this hotel, but within a reasonable distance and additional charges may apply for use. All information has been provided by this hotel.

Hotel policies

Check-in: 1500
Check-out: 1200
Local currency: USD

A spectacular beachfront resort is located on a dazzling stretch of white sandy beach framed by tropical trees and crystal clear turquoise waters, making this the ideal place to enjoy the fun, sun, and nightlife of the magical city of Cancun.

Riu Palace Las Americas and its magnificent architecture encompass 372 deluxe junior suites and suites located in the very heart of Cancun's exclusive hotel zone. Riu's tradition of luxury and style continues with amenities such as 24-hour All Inclusive (snacks and beverages), 24-hour Room Service free of charge and unique room amenities such as a fully stocked mini-bar, liquor dispenser or suites with a jacuzzi on the terrace.

The wide assortment of restaurants, bars, and entertainment is enhanced by personal service and the exchange privilege programme with our sister properties. One of Riu's finest resorts, this hotel affords an exceptional level of luxury and comfort.

Hotel Amenities:
- Room service from 7:00 a.m. to 11:00 p.m
- 6 Restaurant
- 4 Bars
- Two swimming pools, one with adjoining Jacuzzi
- Children's swimming pool
- Complimentary Jacuzzi
- Complimentary sun loungers, towels and parasols by the pool
- Sun Terrace
- Children playground
- "Renova Spa" with assorted treatments, massages and beauty salon (additional charge)
- Complimentary gym and sauna
- Conference room
- Kiosk
- Internet room (additional charge)
- Wireless LAN zone (additional charge)
- Handicapped access
- Theatre
- Tennis court
- Golf nearby
- Restock of minibar & liquor dispenser
- Daily activities for adults, 6 day a week, nightly entertainment including Live music and Riu Theme Shows.

Your all-inclusive privileges include all meals and snacks including buffet and made to order food stations (choice of two seating. Reservations required). Theme dinners, several specialty restaurants for dinner, domestic and premium imported beverages, 24 hours, bar, swim up bar, continental breakfast room service, six days a week activities for adults, fitness center, nightly entertainment, variety show, live music, non motorized water sports: sailing, windsurfing, snorkeling, canoeing, scuba lesson in pool, children's pool, children's playground, infinity pool, sun umbrellas, poolside towels, pool loungers, lit tennis at Riu Cancun (next door) disco Pacha at Riu Cancun (entrance and drinks included six days a week).

The guests at Riu Palace Las Americas have EXCHANGE PRIVILEGES with Riu Cancun and Riu Caribe. That means that they can enjoy the facilities of three hotels, during the daytime.

Minimum Age: At least one person of 21 years old in every room.

The Hotel reserves the right of admission and therefore we may not allow any room in which all guests are younger than 21 years.

***No Student groups under 21 years or "Spring Breakers" are accepted all year round***

The maximum occupancies are 4 bodies in room, either 3 Adults + 1 Child or 2 Adults + 2 Children.

Discounts : Children under 2 years stay & eat free. Their age must be specified in the Booking.

Honeymooners: Will receive a surprise gift in their room upon arrival. Certificate of Marriage will be required upon arrival.

Any special request remains upon availability of the hotel.

Hotel policies

Check-in: 1500
Check-out: 1200
Local currency: USD


Terms and conditions

*rate found for check-in Dec 22, check-out Dec 24

Rates displayed reflect the lowest rate found over the next 30 days. This rate is subject to change. Rates may not include service charges, extra person charges, fees or incidental charges (such as room service).

Converted rates (shown in parentheses) are provided for your convenience. They are based on today's exchange rate, but the hotel will charge you in the local currency.

The amenities and/or facilities may not be located at this hotel, but within a reasonable distance and additional charges may apply for use. All information has been provided by this hotel.

Reviews from our customers

Overall score

4.5 out of 5

(190 reviews)

Hotel reviews: About the scores

Reviews and scores for each hotel are collected from customers who purchased a stay at that hotel.

Reviewers are asked to rate a variety of hotel attributes on a scale of 1 to 5. The highest possible score is "5," meaning the user was "very satisfied," while "1" is the lowest, meaning the user was "very dissatisfied."

The "overall score" is an average of all reviewer scores submitted for a hotel.

About the scores

1
2
3
4
5
Amenities
 
Maintenance
 
Hotel Staff
 
Room Comfort
 
Location
 
Value
 
See all reviews

Hotel address: Bkvd. Kukulcan Lote 4 Hotel Zone KM 10, Cancun, Mexico  77500  

 
 

Area served

Cancun, Mexico

Area airports

Cancun International Airport 12 Miles

Description

Beachfront property located at Cancun's famous resort area, across street of Plaza Caracol Shopping mall, five minutes walk from Cancun's convention center & discotheque zone.

Amenities

  • Meeting/banquet facilities
  • Wireless internet
  • Free Parking
  • Fitness room
  • High Speed Internet
  • Internet Access
  • Handicapped rooms/facilities
  • Health Club
  • Pool
  • Room service
  • Conference Facilities
  • Spa services
  • Restaurant

Dining

Don Roberto

Main restaurant offering buffet style dining and show cooking stations with air-conditioned and white linens, cove ceiling, wrought-iron chandeliers. Open-air sea view terrace. Buffet breakfast and lunch. Theme-buffet dinner served twice a week.

Los Arcos

Italian theme restaurant for lunch and for dinner Brazilian Rodizio style where skewered meats and poultry are sliced at tables. Also open from late night to early morning for snack foods. Air-conditioned restaurant. Reservations required. Gentlemen are required to wear long trousers and shirts with sleeves.

Krystal

A la Carte Gourmet restaurant for dinner. Intimate, air-conditioned, fine-dining restaurant with blue walls, wood paneling, etched mirrors, brocade chairs, white linens. Reservation required. Dress code: Gentlemen are required to wear long trousers and shirts with sleeves.

Bars

La Nuit, Art Deco, La terraza, Cun pool bar and Can swim up bar.

Sakura Japanese

A la carte Japanese dinner restaurant with black furniture, light-colored wood paneling, floor-to-ceiling windows, bamboo accents, woven-paddle ceiling fans. Reservations required. Dress code: Gentlemen are required to wear long trousers and shirts with sleeves.

Tio Pepe Tapas

Theme restaurant for dinner Spanish style. Reservation required. Dress code: Gentlemen are required to wear long trousers and shirts with sleeves.

El Romero

Snack bar and restaurant, snack during the day (burgers, hot dogs, and pizza) and for dinner Grill Steakhouse. Open-air sea view restaurant with table linens, exhibition kitchen Dinner reservations required. Dinner dress code: Gentlemen are required to wear long trousers and shirts with sleeves.

Pool snack bar

Serving lunch ad snacks.

Meeting facilities

Meeting facilities for groups up to 90 persons Free wireless Internet access lobby area and meeting rooms

Please enter check-in and check-out dates to the right to select a room

Junior Suite

Guest room includes two double beds, living room area, air conditioning, ceiling fan, satellite and local TV, direct dial phone, mini bar with stock and liquor dispenser (restockable), personal safe, and bathrooms equipped with hair dryer and amenity kits. 90% of these suites have either private balcony or terrace with views to Nichupte lagoon, radio/alarm clock, 110 v, telephone with data port available, Iron with ironing table. New Italian Bathroom amenities Lavarino Cosso

Junior Suite Jacuzzi Sea View w/ balcony

Air-conditioned, 1 King bed, ceiling fan, satelite TV, phone, mini bar & liquor despenser (restockable), in room safe, hairdryer, with larger living area including sofa, walk-in closet, larger balcony or terrace with jacuzzi & bathroom, 110 v, telephone with data port available, Iron with ironing table. New Italian Bathroom amenities Lavarino Cosso

Suite Sea View w/balcony

King bed, ceiling fan, satelite TV, phone, mini bar & liquor despenser (restockalbe), in room safe, hairdryer, with larger living area including sofa, walk-in closet, larger balcony with spectacular ocean view, larger bathroom, 110 v, telephone with data port available, radio alarm, clock, Iron with ironing table, air-conditioned,

Junior Suite Sea View w/balcony

Guest room includes one king size bed, living room area, air conditioning, ceiling fan, satellite and local TV, direct dial phone, mini bar with stock and liquor dispenser (restockable), balcony or terrace with ocean view and bathrooms equipped with hair dryer and amenity kits, in room safe, radio/alarm clock, 110 v, telephone with data port available, radio alarm, clock, Iron with ironing table. New Italian Bathroom amenities Lavarino Cosso

Hotel policies

Check-in: 1500
Check-out: 1200
Local currency: USD


Terms and conditions

*rate found for check-in Dec 22, check-out Dec 24

Rates displayed reflect the lowest rate found over the next 30 days. This rate is subject to change. Rates may not include service charges, extra person charges, fees or incidental charges (such as room service).

Converted rates (shown in parentheses) are provided for your convenience. They are based on today's exchange rate, but the hotel will charge you in the local currency.

The amenities and/or facilities may not be located at this hotel, but within a reasonable distance and additional charges may apply for use. All information has been provided by this hotel.

Reviews from our customers

Overall score

4.5 out of 5

(190 reviews)

Hotel reviews: About the scores

Reviews and scores for each hotel are collected from customers who purchased a stay at that hotel.

Reviewers are asked to rate a variety of hotel attributes on a scale of 1 to 5. The highest possible score is "5," meaning the user was "very satisfied," while "1" is the lowest, meaning the user was "very dissatisfied."

The "overall score" is an average of all reviewer scores submitted for a hotel.

About the scores

1
2
3
4
5
Amenities
 
Maintenance
 
Hotel Staff
 
Room Comfort
 
Location
 
Value
 

What makes Orbitz reviews unique

  • Exclusive insights and feedback: We only accept reviews from customers who have booked a stay at this hotel. This helps ensure we get the most trustworthy opinions and observations possible.
  • Quick tips: Get the most out of your stay with practical, money-saving tips on what to do, where to eat and how to get around.

How to Submit a Review

Hotel reviews can be submitted any time after your trip dates have passed. Simply log into your My Trips and select Past Trips from the left hand navigation section. Select the trip with the hotel you wish to review and click the "Write a review" link displayed next to the hotel portion of your itinerary.

Once complete, your review should be visible on the site within 2-3 business days.

What makes Orbitz reviews unique

How to submit a review

Most recent reviews

Score

5 out of 5

Quick tip

Had the time of my life!!!!

Brigpana Nov 15, 2009

Would recommend to a friend!

Friendly staff, beautiful resort, great location, spotless rooms - absolutely wonderful. ...

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples

Nightlife tip, Short Walk

Coco Bongo is a must!!


Expand full review

Score

3 out of 5

weekend getaway

i Nov 15, 2009

Just wanted to enjoy a weekend away, there was not enough to do at the hotel, just 2 pools, not very big. No indoor or heated ... pool, it was very windy so therefore very cold. The food was not great and was sitting out too long at the buffet and whats up with a mexican hotel, but no mexican restaurant. We felt rushed out of the restaurant, would have liked seconds at the Brazilian restaurant, but felt like it would be too much to ask. The room was big, view was great, however not very comfortable feeling since everything was tiled, the king size bed was two full beds pushed together -not very comfortable. The sheets were used too much since they were piling and not very soft. The hotel felt very grand when you first walked in but not too much after that, the drinks were ok -inconsistent. The staff was very nice and attentive

Hotel features (5=best, 1=worst)
Amenities:
3
Room comfort:
1
Hotel check-in:
4
Maintenance:
4
Location:
3
Room cleanliness:
4
Hotel Staff:
4
Value:
2
Dining options:
1

Traveler type: Couples


Expand full review

Score

4 out of 5

Great Service

Christopher Nov 13, 2009

Would recommend to a friend!

The weather wasnt soo hot but other than that the resort was great... staff was friendly and very attentive. There could ... have been more nighttime activites such as entertainment/music at night... pool parties at night.

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
4
Hotel check-in:
5
Maintenance:
4
Location:
4
Room cleanliness:
4
Hotel Staff:
5
Value:
4
Dining options:
4

Traveler type: Couples


Expand full review


See all 190 user reviews

Reviews represent the opinions of Orbitz customers, not of Orbitz or its staff.

Quick tips from our users

Nightlife tip, Short Walk

Coco Bongo is a must!!

--Brigpana, New Jersey Nov 15, 2009

Nightlife tip, Short Walk

Coco Bongo is a must go place, we went on friday night, it was one of the best parties I had. We had a great time dancing and watching show all night.

--happytraveler, NYC Nov 4, 2009

Recreation/Attractions tip, Short Walk

"xplore" under ground river cave attraction is a must see. The pick up point is a short walk from hotel.

--cf 49, El Dorado Hills, Ca Oct 29, 2009

See all quick tips

Reviews from our customers

Overall score

4.5 out of 5

(190 reviews)

Hotel reviews: About the scores

Reviews and scores for each hotel are collected from customers who purchased a stay at that hotel.

Reviewers are asked to rate a variety of hotel attributes on a scale of 1 to 5. The highest possible score is "5," meaning the user was "very satisfied," while "1" is the lowest, meaning the user was "very dissatisfied."

The "overall score" is an average of all reviewer scores submitted for a hotel.

About the scores

1
2
3
4
5
Amenities
 
Maintenance
 
Hotel Staff
 
Room Comfort
 
Location
 
Value
 

How to submit a review

Sort reviews by: most recent | highest rating | lowest rating

Expand all reviews

Score

5 out of 5

Quick tip

Had the time of my life!!!!

Brigpana Nov 15, 2009

Would recommend to a friend!

Friendly staff, beautiful resort, great location, spotless rooms - absolutely wonderful. ...

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples

Nightlife tip, Short Walk

Coco Bongo is a must!!


Expand full review

Score

3 out of 5

weekend getaway

i Nov 15, 2009

Just wanted to enjoy a weekend away, there was not enough to do at the hotel, just 2 pools, not very big. No indoor or heated ... pool, it was very windy so therefore very cold. The food was not great and was sitting out too long at the buffet and whats up with a mexican hotel, but no mexican restaurant. We felt rushed out of the restaurant, would have liked seconds at the Brazilian restaurant, but felt like it would be too much to ask. The room was big, view was great, however not very comfortable feeling since everything was tiled, the king size bed was two full beds pushed together -not very comfortable. The sheets were used too much since they were piling and not very soft. The hotel felt very grand when you first walked in but not too much after that, the drinks were ok -inconsistent. The staff was very nice and attentive

Hotel features (5=best, 1=worst)
Amenities:
3
Room comfort:
1
Hotel check-in:
4
Maintenance:
4
Location:
3
Room cleanliness:
4
Hotel Staff:
4
Value:
2
Dining options:
1

Traveler type: Couples


Expand full review

Score

4 out of 5

Great Service

Christopher Nov 13, 2009

Would recommend to a friend!

The weather wasnt soo hot but other than that the resort was great... staff was friendly and very attentive. There could ... have been more nighttime activites such as entertainment/music at night... pool parties at night.

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
4
Hotel check-in:
5
Maintenance:
4
Location:
4
Room cleanliness:
4
Hotel Staff:
5
Value:
4
Dining options:
4

Traveler type: Couples


Expand full review

Score

5 out of 5

Quick tip

Great hotel

happytraveler Nov 4, 2009

Would recommend to a friend!

They serve drinks at the beach!!! Super friendly staff! Great location, walking distance to party zone. ...

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples

Nightlife tip, Short Walk

Coco Bongo is a must go place, we went on friday night, it was one of the best parties I had. We had a great time dancing and watching show all night.


Expand full review

Score

5 out of 5

Quick tip

The best

cf 49 Oct 29, 2009

Would recommend to a friend!

Better location, better value, cleaner, outstanding service ...

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Friends

Recreation/Attractions tip, Short Walk

"xplore" under ground river cave attraction is a must see. The pick up point is a short walk from hotel.


Expand full review

Score

3 out of 5

Quick tip

Bad food

BK Oct 29, 2009

I would not recommend this hotel simply for the horrible food. My fiancé and I had to eat at the buffet for all but one of ... our meals and we were hungry the entire trip. The one meal we had at the so called "Steakhouse" was the only time I ate a piece of meat for five days. Not only was the food at the "Steakhouse" below average, but the "Steakhouse" was the buffet that we had eaten at all week. Very tough time staying here.

Hotel features (5=best, 1=worst)
Amenities:
3
Room comfort:
4
Hotel check-in:
4
Maintenance:
3
Location:
3
Room cleanliness:
4
Hotel Staff:
4
Value:
3
Dining options:
1

Traveler type: Couples

Dining tip

Bring lots of singles...you need to tip everyone!


Expand full review

Score

3 out of 5

Quick tip

OK

JT Oct 26, 2009

Would recommend to a friend!

We spent most of our time at the sister hotel riu cancun, enviroment was full of fun. Riu Palace had the better rooms and ... beach, but the pool sceen was OK.

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
4
Hotel check-in:
3
Maintenance:
4
Location:
5
Room cleanliness:
4
Hotel Staff:
3
Value:
4
Dining options:
3

Traveler type: Friends

Nightlife tip, Short Walk

COCO BONGO!!!! BEST PLACE TO GO AND HAVE A GREAT TIME. SHOWS AND MUSIC WAS AWESOME. A MUST DO IN CANCUN!!!!!


Expand full review

Score

4 out of 5

Quick tip

Very nice hotel, but you better tip!

Bill Oct 19, 2009

Would recommend to a friend!

The hotel was great and the food was as well. The gratuities are supposed to be included already, but if you don't tip, don't ... expect a lot of service. And if it's your anniversary, don't expect much either. We got a tiny fruit basket and a small bottle of tequila, which was weird since we had a tequila dispenser in our room already. It was our 10th wedding anniversary and I guess since it is all inclusive, they don't have many options to make your anniversary any better.

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
4
Hotel check-in:
5
Maintenance:
4
Location:
5
Room cleanliness:
5
Hotel Staff:
4
Value:
4
Dining options:
4

Traveler type: Couples

Dining tip, In Hotel

Be prepared to have to book a reservation 2 days ahead of time for any of the specialty restaurants. The buffet was great though, so you do have options.


Expand full review

Score

4 out of 5

had a great time

kerrie Oct 19, 2009

Would recommend to a friend!

Enjoyed our stay. only downfall was that Front desk clerk did not notify us of room chrges for phone- even with a calling ... card. also gave us a hard time cashing travelers checks

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
4
Hotel check-in:
3
Maintenance:
4
Location:
4
Room cleanliness:
4
Hotel Staff:
4
Value:
4
Dining options:
4

Traveler type: Couples


Expand full review

Score

5 out of 5

Riu Palace Las Americas

Super Oct 13, 2009

Would recommend to a friend!

Excellent service. The food was better than expected for an all-inclusive deal. The bartenders were great as well. ...

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
4
Hotel check-in:
5
Maintenance:
5
Location:
4
Room cleanliness:
4
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Friends


Expand full review

Score

4 out of 5

Quick tip

Great Service!

Indiana Jones Oct 13, 2009

Would recommend to a friend!

All inclusive is the way to go. Can't beat for first class service from all staff all the time. ...

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
4
Hotel check-in:
5
Maintenance:
4
Location:
4
Room cleanliness:
4
Hotel Staff:
5
Value:
4
Dining options:
4

Traveler type: Couples

Shopping tip

take bus. Fast, clean & cheap.


Expand full review

Score

5 out of 5

Absolutely Fantastic!

MIJ Sep 23, 2009

Would recommend to a friend!

I had a great time! Relaxing, Fun, Clean, great location!!!! I will only stay at Rui Palaces from now on! ...

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Friends


Expand full review

Score

4 out of 5

Quick tip

Fantastic family getaway

kat Sep 16, 2009

Would recommend to a friend!

The room was beautiful. The staff can't do enough for you. The view is breathtaking. ...

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
4
Hotel check-in:
5
Maintenance:
4
Location:
5
Room cleanliness:
4
Hotel Staff:
5
Value:
4
Dining options:
5

Traveler type: Couples

Money savers tip

Take small bills with you so you can pay exact amounts in american money and don't get stuck with mexican change.


Expand full review

Score

5 out of 5

Quick tip

One of the Best in Cancun

Xarion Sep 15, 2009

Would recommend to a friend!

I've been to Cancun three times now; I've stayed at the Riu Cancun two years ago, (and an Oasis chain in 2003), this is my ... first time staying at the Palace "level" of resort. After my experience there, it will be hard to stay anywhere else. The biggest difference I noticed was the level of service and care provided at this resort. Not to say the Riu Cancun wasn't good, but the Palace really goes the extra mile. The dining is phenomenal, 5 a la cart restaurants, which can be booked up to 2 days in advance, (Steakhouse, Japanese, Spanish, Brazilian and Fine Dining), and reservations can be made from 8a-9p, so you don't have to rush down at 7a and wait in line, (which I've had to do at the Riu Cancun and Riu Vallarta). At lunch the Brazilian place is turned into Italian, (pasta, pizzas, steak, chicken). If for some reason you're not eating dinner at one of the 5 a la carts, (and I don't know why you wouldn't), the buffet offers a different theme every night so the food doesn't get boring. Top it off with free room service, (thats right, free, 24/7), nightly turn-down service, an evening show, a nightly pianist (who is fantastic), awesome snorkeling right in front of the hotel, great pools, close proximity to malls, stores and restaurants, and well...I think I've made my point. If I'm ever in Cancun again, or rather, when I visit Cancun again, I will be staying at the Riu Palace Las Americas.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples

Recreation/Attractions tip, Short Drive

If you're looking for a great day activity, Xcaret is a fantastic spot. It's not hard to book, (this and many other tours can be booked by different agents right in the hotel). From the time you get there till you leave you've got over 12 hours in the park, some of the things to do: Underwater Cave Swim (a must), Aviary, Aquarium, Snorkel, Swim with Dolphins (extra charge, I've done it before, but not on this trip, it's worth doing if you've got the extra $$$), evening show (we added dinner with it, $35.00\person, well worth it, you'll also sit front row center for the show). With dinner it ran us $150.00 a person, but honestly worth every penny.


Expand full review

Score

4 out of 5

GOOD GET AWAY

MIKE Sep 13, 2009

Would recommend to a friend!

THE HOTEL AND SERVICE IS GREAT JUST HAD ONE BAD EXPERIENCE THAT I THOUGHT THEY COULD OF HANDLE MORE PROFESSIONALY. WE WERE ... OUT OF WATER IN OUR ROOM FOR 4 TO 5 HOURS AT NIGHT. THE COULDN'T RELOCATE OUR ROOM AT THE TIME AND WORK TO FIX PROBLEM FROM 12 MIDNIGHT TO 4AM MAKING LOAD NOISE VERY HARD TO SLEEP AND NEEDED TO GO DOWN TO THE LOBBY TO USE RESTROOM BEFORE GOING TO BED

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
1
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
4
Dining options:
4

Traveler type: Couples


Expand full review

Score

5 out of 5

Riu-abulous! (Fantastic Riu!)

Richacha - TheRealtor4You Sep 13, 2009

Would recommend to a friend!

We have stayed at all 3 of the Riu Hotels (Palace, Cancun, Caribe) on Cancun - they are all nice and priced according to ... ammenities and comforts; generally the Caribe is the most affordable and the Palace is the luxury end. We certainly enjoyed our recent stay at the Palace Las Americas. The staff and service at the Riu Palace are second to none in Cancun. This is an all-inclussive resort, and the food was good at all the restuarants, including the main dining hall. The alcohol call brands are top shelf and perhaps more familar to US travelers than the liabations offered at the other Riu resorts. The Palace is beach front (all 3 Rius are beach front in Cancun) and has one of the best north-facing calm clear water coves in all of Mexico! If you are planning a trip to any RIU property, be sure to join the RIU Class (Hotel frequent stayer club program) before checking in to get credit for your first stay.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
4
Dining options:
5

Traveler type: Couples


Expand full review

Score

5 out of 5

fantastic getaway

lu Sep 12, 2009

Would recommend to a friend!

if you go to cancun to relax and enjoy the sun this hotel is the place to stay great staff extremely clean and awesome water ... to swim

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
2

Traveler type: Couples


Expand full review

Score

2 out of 5

Good for Hotel not so good Beach

the hotel Sep 2, 2009

Hotel is great, But not enough food choices and also the Beach area is too small. The location of the hotel is in Bay area so ... the beach is not lot of fun like other hotels.

Hotel features (5=best, 1=worst)
Amenities:
3
Room comfort:
3
Hotel check-in:
5
Maintenance:
3
Location:
2
Room cleanliness:
5
Hotel Staff:
4
Value:
3
Dining options:
1

Traveler type: Family


Expand full review

Score

4 out of 5

Quick tip

Wonderful Anniversary Trip

Annierando Aug 31, 2009

Would recommend to a friend!

Service was excellent. Enjoyed the reservation-only restaurants, but tired of the buffett. Breakfasts were excellent. ... Poolside drink service was great. Rooms were clean and kept clean through out the visit.

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
5
Hotel check-in:
4
Maintenance:
4
Location:
4
Room cleanliness:
5
Hotel Staff:
5
Value:
4
Dining options:
4

Traveler type: Couples

Dining tip, In Hotel

Japanese restaurant is the best!


Expand full review

Score

4 out of 5

Quick tip

Great Deal

GPS Aug 24, 2009

Would recommend to a friend!

The overall experience was great. The staff was amazing. The food,overall, was good and there's something for everyone's ... taste in the buffet on a daily basis. The pool was beautiful overlooking the beach and fun activities if you wanted to partake in them. The hotel is clean and the air conditioner worked the whole time. No "hidden costs", if you didn't want to spend another dollar you didn't need to. Some things to note: Make sure that men bring a long pair of pants for the "fancier" dinner reservations. They gave my husband a hard time because he didn't bring any but they had some at the front desk to borrow. As another reviewer commented, bring single dollar bills to tip here and there and you will be treated like a king. The staff, cab drivers, etc...are SUPER appreciative and you get greater attention from them for a couple of dollars. The food was good but the "high" end restaurants are not what I think are high end. But, nonethelesss, the food is good and the drinks are fine (but if you like them strong-ask for a shot on the side to add to your drinks...they make them pretty weak.) The room was kept very clean but it is not a 5 star room. No flat screen tv, tub is tiny and the bed in the room is my biggest complaint. It is rock hard. I literally woke up with a sore hip from sleeping on my side. And the sheets are paper thin. But, it was fine and we were hardly ever in the room. But, for the price you can't beat it. And the overall experience is still tremendous!

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
2
Hotel check-in:
3
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
4
Value:
4
Dining options:
4

Traveler type: Couples

Recreation/Attractions tip, Short Drive

The Isla Mujeres day trip for $75 with the Albatros group that the Mayaland Tours offers is so worth it. Large Catamaran with no more than 12 people on it, fun crew, drinks flowing, snorkeling, para-swing activity, shopping on the island, and lunch included. This was so much fun for the day and it doesnt' start too early, around 10am. The boat felt like it was my private sailing boat for the day. So worth it!


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Reviews represent the opinions of Orbitz customers, not of Orbitz or its staff.

Sort tips by: most recent | distance from hotel

Nightlife tip, Short Walk

Coco Bongo is a must!!

--Brigpana, New Jersey Nov 15, 2009

Nightlife tip, Short Walk

Coco Bongo is a must go place, we went on friday night, it was one of the best parties I had. We had a great time dancing and watching show all night.

--happytraveler, NYC Nov 4, 2009

Recreation/Attractions tip, Short Walk

"xplore" under ground river cave attraction is a must see. The pick up point is a short walk from hotel.

--cf 49, El Dorado Hills, Ca Oct 29, 2009

Dining tip

Bring lots of singles...you need to tip everyone!

--BK, Toms River, NJ Oct 29, 2009

Nightlife tip, Short Walk

COCO BONGO!!!! BEST PLACE TO GO AND HAVE A GREAT TIME. SHOWS AND MUSIC WAS AWESOME. A MUST DO IN CANCUN!!!!!

--JT, san jose, ca Oct 26, 2009

Dining tip, In Hotel

Be prepared to have to book a reservation 2 days ahead of time for any of the specialty restaurants. The buffet was great though, so you do have options.

--Bill, Dallas, Tx. Oct 19, 2009

Shopping tip

take bus. Fast, clean & cheap.

--Indiana Jones, Indianapolis Oct 13, 2009

Money savers tip

Take small bills with you so you can pay exact amounts in american money and don't get stuck with mexican change.

--kat, nashville, tn Sep 16, 2009

Recreation/Attractions tip, Short Drive

If you're looking for a great day activity, Xcaret is a fantastic spot. It's not hard to book, (this and many other tours can be booked by different agents right in the hotel). From the time you get there till you leave you've got over 12 hours in the park, some of the things to do: Underwater Cave Swim (a must), Aviary, Aquarium, Snorkel, Swim with Dolphins (extra charge, I've done it before, but not on this trip, it's worth doing if you've got the extra $$$), evening show (we added dinner with it, $35.00\person, well worth it, you'll also sit front row center for the show). With dinner it ran us $150.00 a person, but honestly worth every penny.

--Xarion, Calgary, AB Sep 15, 2009

Dining tip, In Hotel

Japanese restaurant is the best!

--Annierando, Cincinnati, OH Aug 31, 2009

Recreation/Attractions tip, Short Drive

The Isla Mujeres day trip for $75 with the Albatros group that the Mayaland Tours offers is so worth it. Large Catamaran with no more than 12 people on it, fun crew, drinks flowing, snorkeling, para-swing activity, shopping on the island, and lunch included. This was so much fun for the day and it doesnt' start too early, around 10am. The boat felt like it was my private sailing boat for the day. So worth it!

--GPS, Los Angeles, CA Aug 24, 2009

Time savers tip

Go for your own travel to and from the airport. You may book through Orbitz. The shared ride takes forever!

--malzie, Boston, Mass Aug 19, 2009

Dining tip, In Hotel

The resteraunts were fantastic. Incredible food and service. Book the dinner resteraunts once you arrive.

--Tarpan, Vancouver, BC Aug 19, 2009

Dining tip, In Hotel

All inclusive was the perfect choice for us! The buffet was excellent with lots of choices and the restaurants at the hotel were very good also.

--Trip for 2, Texas Aug 18, 2009

Entertainment tip, Short Drive

The hotel stops serving alcohol AT THEIR BARS around 1am, at that time the hotel entertainment will take you downtown if you wish. We paid 45 dollars a piece and were driven downtown and given VIP service at an amazing club called The City. Make friends with fellow vacationers and everybody go, it was so much fun!

--LuxuriousLisha, Charleston, WV Aug 16, 2009

Recreation/Attractions tip, Short Drive

Scuba is a must

--buxs2112, columbus, ohio Aug 15, 2009

Nightlife tip, Short Walk

The location of the Hotel is very close to the clubs.

--Anniversary, Hercules,Ca. Aug 9, 2009

Money savers tip, Short Drive

Don't buy from the vendors at the hotel or across from the hotel. Shop at Market 28, it is a short bus ride. You will find everything from shot glasses to real Tiffany and company jewelery. Never accept the price they tell you. Always go lower.

--Newlywed, Salyersville, Ky Aug 7, 2009

Money savers tip

Take the bus, it stops very close to hotel. Do not take taxis. If you are going to X-caret, rent a car and pay admission when you arrive, don't pay anyone for their package. They are doubling the price. Remember to barter!!!!!!!!

--Rainbow, Tampa, FL Jul 30, 2009

Dining tip, In Hotel

Las Arcos is great for lunch.

--Manateeboy, florida Jul 29, 2009

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Reviews represent the opinions of Orbitz customers, not of Orbitz or its staff.

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