$372 Avg/night
Rate and special offer based on Check-in: Jan 4, 2015 Check-out: Jan 7, 2015

Riu Palace Las Americas - All Inclusive

4 stars
Bkvd. Kukulcan Lote 4 Hotel Zone KM 10, Cancun, 77500
Hotel Overview
Reviewer score
4.4
out of 5
627 reviews
Was better than expected!

food was great! staff was great! overall will be back See full review

  • las super dad
  • Nov 27, 2014
Memorable vacation

The hotel is absolutely gorgeous. Me and my friend enjoyed our vacation. See full review

  • brence
  • Nov 16, 2014
Sun-soaked Cancun all-inclusive with luxury amenities, two pools

The Riu Palace Las Americas is situated on Cancun's Yucatan peninsula and offers endless ocean views. The property is dotted with palms and fringed by the vibrant waters of the Caribbean Sea. All-inclusive amenities range from unlimited dining at six restaurants to premium beverages at four bars and 24-hour room service. Elegant rooms have fully stocked mini bars and liquor dispensers, some with terrace Jacuzzis. Added perks include two swimming pools -- one with an adjoining jetted hot tub -- plus a playground for children and a spa offering restorative massages and body treatments.

Highlights
  • Conveniently located in Cancun's hotel zone
  • All-inclusive dining and cocktailing at 10 venues, plus 24-hour room service
  • Rooms with stocked mini bars and terrace Jacuzzis
  • Exchange privileges with other Riu properties during the day
Rooms

The 372 guest rooms have either a king-sized bed or two double beds. Most have either a private balcony or terrace overlooking the Nichupte lagoon or the ocean. Amenities in all rooms range from in-room climate control, satellite TVs and ceiling fans to stocked mini bars and liquor dispensers, in-room safes, telephone with available data port and bathrooms with hair dryers and Lavarino Cosso products. Suites -- some with terrace Jacuzzis -- have more space, and many have an integrated living area with sofa.

Dining

Guests enjoy 24-hour in-room dining as well as all-inclusive meals and snacks at several a la carte and buffet restaurants. Options include Los Arcos, Japanese restaurant, steakhouse and fusion-minded eatery. Several bars, including a poolside bar and a terrace lounge, offer a respite from the sun-drenched sands. The guests at Riu Palace Las Americas can enjoy the facilities at sister properties Riu Cancun and Riu Caribe during the daytime.

Recreation

The property has a tennis court and gym as well as windsurfing, catamaran, canoe and snorkeling equipment. One introductory scuba lesson may be arranged at the pool free of charge. Additional entertainment includes organized activities for adults and children ages 4 to 12, an on-site nightclub and live music, shows or events nightly.

Transportation
  • Cancun International Airport (12 mi/19.3 km)
Attractions
  • Downtown Cancun (8 mi/ 12.8 km)
  • Cozumel (45 mi/ 72.4 km)
  • Hilton Golf Course (5.2 mi/ 8.3 km)
Policies and fees

There must be least one person of 21 years or older in every room. The hotel reserves the right to refuse admission and may not allow any room in which all guests are younger than 21 years. No student groups under 21 years or "spring breakers" are accepted.

Unless specified otherwise, the maximum occupancy is four people per room -- three adults plus one child or two adults plus two children. Four adults are not permitted. All bodies in room must fit on existing bedding. Any special request remains upon availability. Children and third adult must sleep in existing bedding.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

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Reviewer score 4.0 out of 5

Riu Palace Las Americas - All Inclusive Rooms

Junior Suite Jacuzzi Sea View w/ balcony
Air-conditioned, 1 King bed, ceiling fan, satelite Flat Screen TV, phone, mini bar & liquor despenser (restockable), in room safe, hairdryer, with larger living area including sofa, walk-in closet, larger balcony or terrace with jacuzzi & bathroom, 110 v, telephone with data port available, Iron with ironing table. New Italian Bathroom amenities Lavarino Cosso
Suite Sea View w/balcony
King bed, ceiling fan, satelite Flat Screen TV, phone, mini bar & liquor despenser (restockalbe), in room safe, hairdryer, with larger living area including sofa, walk-in closet, larger balcony with spectacular ocean view, larger bathroom, 110 v, telephone with data port available, radio alarm, clock, Iron with ironing table, air-conditioned,
Junior Suite Sea View w/balcony
Guest room includes one king size bed, living room area, air conditioning, ceiling fan, satellite and local Flat Screen TV, direct dial phone, mini bar with stock and liquor dispenser (restockable), balcony or terrace with ocean view and bathrooms equipped with hair dryer and amenity kits, in room safe, radio/alarm clock, 110 v, telephone with data port available, radio alarm, clock, Iron with ironing table. New Italian Bathroom amenities Lavarino Cosso
Junior Suite
Guest room includes two double beds, living room area, air conditioning, ceiling fan, satellite and local Flat Screen TV, direct dial phone, mini bar with stock and liquor dispenser (restockable), personal safe, and bathrooms equipped with hair dryer and amenity kits. 90% of these suites have either private balcony or terrace with views to Nichupte lagoon, radio/alarm clock, 110 v, telephone with data port available, Iron with ironing table. New Italian Bathroom amenities Lavarino Cosso

Amenities

  • All inclusive
  • WiFi
  • Free parking
  • Pool
General
Elevators
Activities
Pool
Fitness center or spa
Fitness Center
Spa
Solarium
Dining
All inclusive
Bar/Lounge
Restaurant
Room service
Services
Laundry service
Childcare Service
In-Room Safe
Barber/Beauty shop
Conference facilities
Doctor on call
Gift shop
Internet
WiFi
Parking
Free parking
Accessibility
Handicapped rooms/facilities

Nearby points of interest

  • Museo Maya de Cancun: 0.6 mi
  • El Rey Ruins: 2.1 mi
  • Interactive Aquarium: 2.2 mi
  • Playa Tortugas: 2.7 mi
  • Avenida Kukulkan: 3.2 mi
  • Dubai Palace Casino: 4.7 mi
  • Avenida Tulum: 5.1 mi
  • Playa Delfines: 5.5 mi
  • Wet'n Wild Cancun: 7.6 mi
  • Dolphinaris Cancun: 8.1 mi
  • Riviera Cancun Golf: 9.5 mi

Dining

Bars
La Nuit, Art Deco, La terraza, Cun pool bar and Can swim up bar.
Sakura Japanese
A la carte Japanese dinner restaurant with black furniture, light-colored wood paneling, floor-to-ceiling windows, bamboo accents, woven-paddle ceiling fans. Reservations required. Dress code: Gentlemen are required to wear long trousers and shirts with sleeves. Reservation is required
Tio Pepe Tapas
Theme restaurant for dinner Spanish style. Reservation required. Dress code: Gentlemen are required to wear long trousers and shirts with sleeves. Reservation is required
El Romero
Snack bar and restaurant, snack during the day (burgers, hot dogs, and pizza) and for dinner Grill Steakhouse. Open-air sea view restaurant with table linens, exhibition kitchen Dinner reservations required. Dinner dress code: Gentlemen are required to wear long trousers and shirts with sleeves. Reservation is required
Pool snack bar
Serving lunch ad snacks.
Don Roberto
Main restaurant offering buffet style dining and show cooking stations with air-conditioned and white linens, cove ceiling, wrought-iron chandeliers. Open-air sea view terrace. Buffet breakfast and lunch. Theme-buffet dinner served twice a week. Reservation is required
Los Arcos
Italian theme restaurant for lunch and for dinner Brazilian Rodizio style where skewered meats and poultry are sliced at tables. Also open from late night to early morning for snack foods. Air-conditioned restaurant. Reservations required. Gentlemen are required to wear long trousers and shirts with sleeves. Reservation is required
Krystal
A la Carte Gourmet restaurant for dinner. Intimate, air-conditioned, fine-dining restaurant with blue walls, wood paneling, etched mirrors, brocade chairs, white linens. Reservation required. Dress code: Gentlemen are required to wear long trousers and shirts with sleeves. Reservation is required

Meeting facilities

Meeting Info
Meeting facilities for groups up to 90 persons Free wireless Internet access lobby area and meeting rooms

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (627)

Ratings and reviews for Riu Palace Las Americas - All Inclusive

Overall score

4.4 / 5
5.01.0
627 out of 627
Amenities:
4.5
Room cleanliness:
4.7
Hotel staff:
4.7
Room comfort:
4.3
Location:
4.7
Value:
4.5

93% would recommend to a friend.

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Review of Riu Palace Las Americas - All Inclusive

Reviewer score

3
5.01.0
AJL70s
Business
Dallas, TX
Jul 12, 2014

Ok experience

The hotel was centrally located, with an amazing view of the beach. Unfortunately the hotel was outdated, the bed was not comfortable, sheets were rough, and the comforter was noticeably worn out. The staff was great, the buffet restaurants and specialty restaurants were good, but the 24hr room service menu was very limited. The pools were very nice. The overall experience was average.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
5
Room comfort:
2
Location:
5
Value:
2
Trip purpose:

Business

Sightseeing tip: Short drive from hotel

Next Wave(boat) Catamaran to Isla Mujeres was an excellent experience! The crew was awesome, they went above and beyond to ensure an amazing trip.

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Review of Riu Palace Las Americas - All Inclusive

Reviewer score

3
5.01.0
HBlover
Business
Orange, california
Aug 25, 2014

Good for relaxing

Food was good room was clean, nice beach, good staff except front desk staff. They are very rud.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
3
Room comfort:
4
Location:
3
Value:
3
Trip purpose:

Business

Dining tip: In Hotel

Italian restraunt was bad

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Review of Riu Palace Las Americas - All Inclusive

Reviewer score

4
5.01.0
Vic Mackey
Business
NH
Jul 19, 2009

Great Place

Great beach. Very friendly staff. Food was great all the time.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
5
Trip purpose:

Business

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Review of Riu Palace Las Americas - All Inclusive

Reviewer score

4
5.01.0
Anniversary
Business
Hercules,Ca.
Aug 9, 2009

great vacation for the money

Very good service the restaurants were very good the bufett need a little better selection.great location to see Cancun.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
5
Trip purpose:

Business

Nightlife tip: Short walk from hotel

The location of the Hotel is very close to the clubs.

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Review of Riu Palace Las Americas - All Inclusive

Reviewer score

4
5.01.0
Anonymous
Business
LOS ANGELES CA
Sep 13, 2009

GOOD GET AWAY

THE HOTEL AND SERVICE IS GREAT JUST HAD ONE BAD EXPERIENCE THAT I THOUGHT THEY COULD OF HANDLE MORE PROFESSIONALY. WE WERE OUT OF WATER IN OUR ROOM FOR 4 TO 5 HOURS AT NIGHT. THE COULDN'T RELOCATE OUR ROOM AT THE TIME AND WORK TO FIX PROBLEM FROM 12 MIDNIGHT TO 4AM MAKING LOAD NOISE VERY HARD TO SLEEP AND NEEDED TO GO DOWN TO THE LOBBY TO USE RESTROOM BEFORE GOING TO BED

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

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Review of Riu Palace Las Americas - All Inclusive

Reviewer score

4
5.01.0
Family of Four
Business
Indiana
Apr 10, 2011

Spring Break Family Vacation '11

We just returned from our trip to Cancun where we stayed at the Riu Palace Las Americas. The pools and grounds were just as the pictures look...no need to doctor them up. There was never a moment we felt crowded and couldn't find a chair to relax on the beach. This was our second trip to Cancun, and our first at the Riu. The staff there were amazing. They went above and beyond to make sure you were enjoying your stay. The buffets were very good. You need to make reservations at the specialty restaurants as soon as you arrive. The service at these restaurants were great. The food at some of these were good, but it always depended on what you ordered. We had both really good, and some really not so good dishes at the specialty restaurants. Room service was also very good. The rooms were nice and our ocean view junior suite had an amazing view. The beds were not the best, but by the end of the day, we all slept well after being in the sun. Any issues were quickly addressed by staff. This is a perfect place to visit with family. The Riu Cancun next door seemed to draw in the partying group. We were glad to be at the Riu Palace. Water sports are available, and para sailing and jet skis can be done a short walk on their beach. Great trip, great staff! Next time we travel, we will be very confident to book through the RIU. It was a perfect place to stay in Cancun.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

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Review of Riu Palace Las Americas - All Inclusive

Reviewer score

4
5.01.0
Anonymous
Business
Chicago, IL
Jun 18, 2011

Riu Palace Vacation

the following things did not work in the room: - air conditioner - fan in the bathroom - toilet kept running we reported this to the front desk and they said that there was nothing they could do about it! Also, the hotel advertises that they are only 4 miles from the airport - that is incorrect - it took almost a half hour to get to the hotel from the airport.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
3
Room comfort:
1
Location:
2
Value:
3
Trip purpose:

Business

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Review of Riu Palace Las Americas - All Inclusive

Reviewer score

4
5.01.0
Happy Tourist
Business
Frederick, MD
Aug 8, 2011

Awesome

The hotel was very nice. This is the 2nd RIU I have stayed at and was just as impressed as the first one. The staff is wonderful and lively and the food was great. The live shows every night were entertaining and the pool entertainment crew really knows how to get the crowd going. We have decided that we will stay at RIU resorts whenever possible. It seems like the number one goal of the staff is to have you smiling and having a blast. They work so hard and are out in the heat running you drinks and still find time to chat with you and get to know you. By the time we left it felt like we were leaving behind friends.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Money-saving tip: Short walk from hotel

Come hungry. there is so much food all the time! Walk to the flea market. It is a short 5-10 minute walk and worth the experience.

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Review of Riu Palace Las Americas - All Inclusive

Reviewer score

4
5.01.0
Anonymous
Business
Orlando, FL, USA
Oct 5, 2011

OK Hotel

Hotel is very beautiful. Staff is great. Food is OK. Rooms are excellent. Beach is small and has no bungalows. Room service needs serious improvement in terms of quality and variety. Free cable internet in the Suite is good. Wireless internet in the lobby is extremely limited in coverage within the lobby itself.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

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Review of Riu Palace Las Americas - All Inclusive

Reviewer score

4
5.01.0
Whitt
Business
Piscataway ,NJ
Oct 16, 2011

Great Value

We had a great week, staff was great, room was kept immaculate, all around service was great. My only let down would be the food; not that it was bad, but food I had at the RIU in Bahamas last year was ten times better. I would definitely return to this resort again.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
5
Trip purpose:

Business

Sightseeing tip: Not Applicable

Use Gray Lines services that Orbitz offers; door to door service and no risk that you potentially face when you deal with the sharks at the airport and out on the street..

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