Riu Palace Las Americas - All Inclusive

Ignoring the fact that my cell phone was stolen by an employee 20 minutes after arrival; the staff, from top to bottom were rude. i was told that I needed to speak Spanish by a bar waiter. My room assignment was wrong. My paperwork was lost. I was not given any safe keys, towel passes, or hotel orientation.When I went back to the Service desk to aquire these items, my original representative was not there. Upon being asked to describe him; which I did, the reply was "that's not good enough"!! When these issues were brought to the attention of the hotel manager, I was met with an unfriendly attitude. The reply to "speak more Spanish" was: Well you are in Mexico. Run from this resort. And yes, this was my 3rd trip to the same hotel!! Never again.

Very disappointed with this place, this was my second trip and last trip to Cancun. The hotel was poorly designed because it shades the entire pool area and most of the beach. Storms tend to hit the resort area early and once the sun returns, there is is only shade at the resort, which explains why the pool was very cold (NO heater, like it says in the description)! Also, the specialty restaurants were already booked when we arrived and when we were lucky enough to get into one, the seating did not seem to be filled to capacity (so why aren't the guests getting what they pay for?) My recommendation is to definitely go somewhere else!!

The Hotel was very pretty and extremely clean. But, the means that were included were not that great. I can actually say that there was only one meal that i truly enjoyed (The Mexican Restaurant). The Drinks were very weak. More mix, than alcohol. Service was great!

the staff that is mexican is great, very helpful and friendly! management is very arrogant and not the least helpfull! While we were there we decided to visit the sister hotel riu grand caribe and have lunch. During lunch my husband ate a piece of pumpkin pie that I noticed was covered in mold (his sight is not the best) and upon looking at the rest of the pie it too was covered in mold. When we called management to speak to him about this situation his first reaction was : I don't know what on the pie (anyone can figure out what it was) and when my husband got angry and said : stop playing games, you can be sued for this! the manager became angry and replied with : I came all the way from my office (a 2 minute walk) to apologize to you so don't treat me like this! When we brought this up with the manager at the Palace (they are all linked) we basically received a shoulder shrug and a smile. Satefy concerns: during our stay one couple left their safe key in the room and lost $4000, passports and credit cards while another guest had her purse stolen at the front door. Keep safe key on you at all times and secure valuables! Other than these experiences and the fact that our luggage is sitting outside because of the mold and mildew smell than is very strong throughout the hotel we had a good time. We would not reccomend this for anyone looking for 5 stars, it is more like 3 stars.

Were do I start? Aside from the reception employees, the staff at the rest of the hotel was great, which is the only positive thing I can say about this place and the 1 star goes to them. So issue one started there Thursday night, ate at the steak house, and by the next afternoon I was on the toilet for the next two days. Don't eat any of the raw fish there. On to the next issue, customer service at the front desk - waiting 15 minutes for someone to acknowledge us while other people after us were helped. Now I know in America we form lines and wait out turn, but if you go there as an american, plan on being rude and cutting in front of people to get any help. Next, if are you a diabetic, stay away. The drinks, supposedly all inclusive with alcohol, will either give you diabetes or give you stomachache which will lead to developing diabetes with the high sugar content. Next, if you think the food here is great, then you need to get out. I don't consider cooking the same meat in the same way with different garnishes to be considered a reason to say it's different to each restaurant there. The only place that had good food was the fusion restaurant. For the hotel itself - bring snorkeling flippers or you might drown in the bath tubs when they don't drain, bring incense because part of the hotel smell, take you liquor bottles for the rooms and add alcohol to the drink, plan on spending time in the lobby at a hotel that only offers wifi in the lobby. Overall- Cancun trip $2100- Pepto Bismol, Dorritos, Chex Mix $38 - Overall hotel quality and services, worthless - Dominos on vacation because everything else makes you sicker, priceless. No disrespect to the other people, but I have been on a lot of all inclusive vacations, and if you think this is the best place ever, then you need to travel more because you haven't truly experienced other places. My recommendation, go to Jamaica.

As I first beheld the outside of the marvelous-looking Riu Palace Las Americas, the cab driver told me, '"We call this the Church, because everyone seeing it for the first time says, "Oh My God!"' I laughed. then he quickly added, "Also, because when they are leaving, they look at the bill and say, "Jesus Christ!"' I laughed a heartier laugh, ignoring the possible truth behind those ominous words. Now let me be clear: I did not wind up paying more than the all-inclusive package price I got via Orbitz. But I did get less than what I bargained for. #1. On my first night of stay, I got a shard of glass in my big toe, because the bathroom floor hadn't been properly cleaned, and there was no first aid kit available. I was told I needed to wait until morning. #2. On my second day of stay the air conditioning went completely out that afternoon. A maintenance guy I saw in the hall told me this problem was affecting the whole wing of the complex. I took him to the front desk so he could repeat this as I complained. (I was a sweaty mess...an hour after showering, and dressing to go to my son's pre-wedding dinner.) the manager at the desk joked that I "must sweat a lot." When he noticed I failed to get his humor, he said they'd have the problem fixed within a few hours. I asked if the hotel planned to please adjust my bill. and then the manager laughed, as if I was joking. #3. On the fourth and final day of my stay, I left my room to have breakfast with other members of my family and the bridal party (this whole visit was about my son's wedding at the hotel). When I returned, I went to re-charge my cell phone, and the combination charger/usb adapter for the phone...had VANISHED from the wall socket by my bed...where I had it plugged in from the night of my arrival. (No..it was NOWHERE on the floor, under the bed or whatever.) It had clearly been stolen. I should have followed the night clerk's admonishment, as she handed me the key to the room safe, to keep my "valuables in there." Well..I kept my Passport, Credit Cards and Cash there..but who'd have guessed...I mean, a $25.OO phone charger? Ah well, chalk it up to underpaid help, I guess. In fairness...I know of no other people of the 16 of us reported theft, I just know I got hit. But...2 others reported loss of air conditioning...with NO REFUND of any kind offered. So..there's a my honest report. This was my first visit to beautiful Cancun, and I managed to have a great time with my family and friends in this lovely city. But I will never...EVER...stay at the Riu Palace, nor any hotel associated with it again. I wish that I'd read a review like this one before I booked my stay there. The folks running this ornate "Riu Palace Las Americas" have the attitude like, "Hey..have fun but don't complain! You're lucky we let you stay here!" I don't think that's a winning attitude for those in any service industry. That's why this Proverb from the Bible comes to mind: "As a jewel of gold in a swine’s snout, so is a fair woman which is without discretion."

Somebody stole my bag from a hotel room!! And hotel sad, it's my fault!! Because I did't put my bag in a safe. It's nice hotel but there are thieves inside hotel!!! Don't take nice stuffs!!

Service desk wasn't friendly, no water on sat . , bed to hard , pillows flat, no iPod dock , no adult club, no microwave, not even a sports bar , arrived on my birthday didn't acknowledge it. Pool closed at 7pm way to early!!!! No activities after 5pm. Limited access to restaurants and to grace period for reservation and restaurants was not full but denied entry. Buffet was carnival cruise line style . Negative 5 stars !!!!!

Stayed for 4 days. Day 1- First room no air condition (AC). Told staff when I arrived. Rio AC person said it will get cool, give it an Hour. Arrived back at my room around midnight- NO AC!! We moved to another room (no assistance from the resort) at 12.30 in the morning. AC seemed to be working. Tried to call front desk no phone. No TV remote. Day 2. Told front desk about No TV remote and phone at 8.30 am. Got back to room around 3.30- Room had not been cleaned and phone and TV still not woking. Day 3. Got locked out of the room because key was not working. Got back into the room late and AC Did not work... Staff said the balcony door was slightly open therefore the AC did not come on ALL DAY. We never opened the baclony door, so who did? Possibly housekeeping,,, Day 4- The front desk manager apologize for all of my inconviences and gave me a email address to complain. Visited another resort for a day- Moon Palace employees never asked for a tip but the Rio employees always asked about their service, which meant "CAN I GET A TIP" Would never stay at this resort again and would not refer!!!

Orbitz - Their local agent ripped us off and bait/switched our Chitzen Itza trip for a cheaper one. Don't buy from them. There Orbitz airport transport company rep was complaining about his tips and stating that Orbitz made him work for free/ tips only. A really bad experience. Facility - Awesome view and rooms Smell - Terrible mold smell. Believe the reviews. Our luggage is still outside the house. Food - If you like a low grade buffet, then go here. Otherwise don't. The staff have handsinks and don't use them, ever. The 'restaurants' are pretty weak. Sushi - like the grocery store - no better, no worse The 'really nice' restaurant - ??? Tapas - not tapas Italian - not exactly Steakhouse - Grissle house Seriously, if you want all-inclusive, pay less somewhere else. Drinks - Dos Equis only, undrinkable wine, drinks are like going to Applebees, not Mexico. Also, they hide the 'call' liquors under the bar, very bizzare. We had to leave the resort to get a decent Margarita. We saw other people purchasing wine at Walmart and bringing it to the restaurant. Fitness Center - 30 years outdated. You can't get a workout here. Pools - Like the pictures, very nice. Hot tub, one broken and the other not clean. You can see large and small particulate matter floating in the water. We would not recommend.