Riu Palace Las Americas - All Inclusive ★★★★

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$339
avg/night
Rate and special offer based on
Check-in: Mar 5, 2016 Check-out: Mar 8, 2016

Absolutely incredible

Would recommend Mon, Apr 7, 2014
The best service, fantastic food, and we were treated like royalty our entire stay. Short walk to shopping. Easy access to all downtown. I have never stayed anywhere nicer than this resort. I highly recommend them. We had no negative experiences during our stay. It was GREAT.

Dining

The inside Buffett was incredible with lobster and shrimp and everything tasted great.

| Oklahoma City OKlahoma Couples

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Awesome stay!

Would recommend Mon, Apr 7, 2014
We had an amazing stay at this resort. Let me start by saying how amazingly clean it was. We saw staff scrubbing with tooth brushes! The food was great and the shows in the evening were very good as well. The entertainment staff put a lot of work and effort into the shows and they were fantastic. David, Alian, Karla, Vanessa and the others really helped make our stay very memorable. The location is fantastic and within walking distance to downtown. We went with the hotel to a few of the clubs and had an amazing time. It is best to go with the hotel as they will get your through security and have a spot reserved for you. It's best not to try it on your own, and the price is the same either way. Our favorite restaurant was Krystal. We had the surf and turf and it was excellent. There were not a lot of kids at the resort which was a plus for us. You can't go wrong with this resort. The staff is amazing and I can't wait to go back!

Nightlife hint

We found a local bar named Hokies bbq. Ask for Jessica! We had a ton of fun here. There is also a little Italian restaurant across the street that has amazing pizza. Most of the night life doesn't start until after 11:00 so plan accordingly. Take a nap and get a late dinner if you want to enjoy Cancun's night life.

| Onalaska, wi Friends

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

family vacation

Would recommend Sun, Apr 6, 2014
Food was great better than most all inclusives. Staff worked hard to clean and cater to your every need. Beds are firm and the pillows need replaced. Bring coffee creamer for the room if u use it. Great minibar with top shelf liquor. Get your pool chairs early. Riu Hotels are always great.

Dining

Sakura is a great place to eat at the hotel.

| Sylvania, Ohio Family

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 3 /5
  • Location: 4 /5
  • Value: 5 /5

sisters vacation

Would recommend Sat, Apr 5, 2014
Mostly positive. The bed was a bit too firm and pillows also a little lumpy. New bedding would also brighten the room feel. The pools were great and activities staff awesome. All buffets were the best ever. The Mexican restaurant was awful but others were good. Drinks were delicious and real. There were helpful desk staff as well as borderline rude. The beach was small but that wasn't an issue for me. All in all a strong "4".

Dining

Don't overlook buffets as they were wonderful.

| maumelle, Arkansas Family

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 3 /5
  • Comfort: 4 /5
  • Location: 5 /5
  • Value: 3 /5

Spring break 2014 (march-april)

Would recommend Fri, Apr 4, 2014
The view is amazing! the staff are friendly and accommodating. Best value in cancun (you can visit all the Riu's if you book at the Palace, even Playa del Carmen). Only minor, minor gripe was my friend was charged for spending the night with me, not a big deal, but I get it...

Attractions

Visit all the Riu's!!!

| LA, California Friends

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Fantastic Spring Break

Would recommend Thu, Apr 3, 2014
Everything was excellent. Enjoyed every moment of our vacation. Hotel was great. Food was excellent. Would definitely come back.

| Columbus, Ohio Family

4 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

TIme for some sun

Would recommend Thu, Mar 27, 2014
Our stay was enjoyable. The staff were very friendly and helpful. Overall the hotel was clean. Need more outlets in the room. There were always lounge chairs available on the beach - any time of the day. The food was ok - good variety. I would stay here again.

| Indiana Family

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 4 /5
  • Hotel staff: 5 /5
  • Comfort: 4 /5
  • Location: 5 /5
  • Value: 4 /5

me and my sis.

Would recommend Mon, Mar 24, 2014
they took very good care of us, we felt very safe, and the staff is so very friendly! it was close to all the best stores, the best vacation I have ever taken!!!!!!

Entertainment hint

all the best clubs are a 5 minute walk

| new york Friends

5 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

First time in Mexico

Would recommend Sun, Mar 23, 2014
First trip in Mexico for us both and it was perfect. The Riu property was amazing! The beach, pools and overall atmosphere were very relaxing. The staff was always helpful and very pleasant. Food was really good including a n outdoor BBQ by the pool one afternoon. WE WILL BE BACK NEXT YEAR!!!!

Attractions

If you are looking to relax by pool or beach this is the place for you!

| Pittsburgh, PA Couples

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Great Hotel

Would recommend Sat, Mar 22, 2014
Hotel was super clean, beautiful inside and out. Found the staff to be exceptional with one small blip. Our luggage arrived on a different flight and was to be delivered to the hotel by 5:00 pm. Kept looking for it, kept asking. Bell hop advised they would call when it came and showed me where it would be put. Finally around 9:00 after incurring considerable expense making multiple calls to airline trying to track it down, we were told that it had been delivered. Went back downstairs - about the 9th trip down there. Found a different bell hop outside in a room shining luggage carts. Asked him and - yes, he knew of it. Was in a room behind the check in desk. They never called, had no reason why they didn't call. But that was only a minor blip and everything else about this hotel was just great! While on beach, they continuously deliver drinks to you. Same is true when in the inside or outside bars. Food was quite ample and of very good quality. Have seen other reviews in which they criticized the buffet, etc. Not sure what these folks eat in their everyday lives. I found many choices that were very good. Obviously I didn't like everything being offered, but there are so many options, you could never not find a number of things that you liked. Room was immaculate, only small complaint I would have is that the air conditioning could have been just a bit colder. And by no means am I implying that there was no air. Most days, it was quite comfortable, but there were one or two evenings when I would have preferred it a bit colder. And that could just be me as I do normally set my air at home quite low and my heat as well. I'm already planning to re-visit this hotel next year. Will not think twice about going there again and or recommending the Riu Palace Las Americas to others. Staff was consistently very friendly and helpful. Even though this is an all inclusive, I always TIP as these folks work very very hard and provide exceptional service. They just don't stop moving and always have a friendly smile and warm greeting. Would also like to mention that we have used USA Transfers from the airport to hotel and back for two years now and they are superb. I will continue to utilize their services as well.

Dining

Steak House was great. Must make reservations in advance. Customer service is only open from 08:00 am to 04:00 pm and they are usually booked a day in advance.

| Clarks Summit, PA Friends

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 4 /5