Riu Palace Las Americas - All Inclusive

4 stars
View map of Bkvd. Kukulcan Lote 4 Hotel Zone KM 10, Cancun, 77500

Hotel Overview

Ratings and reviews for Riu Palace Las Americas - All Inclusive

Overall score

4.4 / 5
5.01.0
647 out of 647
Amenities:
4.5
Cleanliness:
4.7
Hotel staff:
4.7
Comfort:
4.3
Location:
4.7
Value:
4.4

92% would recommend to a friend.

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Review of Riu Palace Las Americas - All Inclusive

Reviewer score

5
5.01.0
gb2711
Couples
Nashville, TN
Nov 26, 2012

You go here for the food and scenery...

Simple as that. The staff are not very friendly and do not seem to care if you are happy or satisfied with how your stay is. That being said, this is quite the opposite of most other all-inclusive resorts where the overly friendly staff make up for the cheap, disgusting food and watered down drinks by acting as if their day is ruined if you're not happy. I would rather have uncaring staff and exceptional food, drinks, cleanliness and beauty than someone in my face every hour being overly fake. If you're tired of the same old all inclusive resorts, pay the few hundred extra bucks and give this place a shot. It is definitely worth it. If you're saving money or traveling with children, stay at the cheaper, dumpy looking RIU that is to the right of the Palace.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
1
Comfort:
5
Location:
3
Value:
4
Trip purpose:

Couples

Review of Riu Palace Las Americas - All Inclusive

Reviewer score

4
5.01.0
Surfman
Family
North Carolina
Apr 27, 2014

Family spring vacation

We had an excellent week at the Riu Palace Las Americas. The feature that stands out is the service. From the bars, to the restaurants, to the front desk and room service--it was excellent. We sometimes tipped, but not often. The staff provided excellent service with or without a tip. Abu in the hotel lobby bar was outstanding. The rooms were clean with excellent views (we had an ocean view Jr suite). They were not especially large, but adequate for a family of four. The only real downside was the small size of the beds for 4 people--somewhere between a single and double for 2 people. I hope that this is upgraded with the (apparent) planned renovation next year. The food was really good, but not superlative. It was interesting that the buffet's were as good, if not better, than the specialty restaurants. The food at the specialty restaurant "Kystal" was just weird--and not especially good. The Japanese specialty restaurant was excellent. There are lots of outdoor activities available for those interested. I sailed, played tennis (court needs an overhaul), played ping pong, volleyball, frisbee, kayaked, and swam. The fitness center is small, but clean and functional. If interested in wave runners, para-sailing, boating, fishing, etc…, these are available for an additional fee. There are lots of bars and pool activities. The access provided to all of the Riu resorts (3) is great and provided some variation.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
4
Value:
5
Trip purpose:

Family

Review of Riu Palace Las Americas - All Inclusive

Reviewer score

4
5.01.0
Anonymous
Family
Orlando, FL, USA
Oct 5, 2011

OK Hotel

Hotel is very beautiful. Staff is great. Food is OK. Rooms are excellent. Beach is small and has no bungalows. Room service needs serious improvement in terms of quality and variety. Free cable internet in the Suite is good. Wireless internet in the lobby is extremely limited in coverage within the lobby itself.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
4
Trip purpose:

Family

Review of Riu Palace Las Americas - All Inclusive

Reviewer score

4
5.01.0
Whitt
Couples
Piscataway ,NJ
Oct 16, 2011

Great Value

We had a great week, staff was great, room was kept immaculate, all around service was great. My only let down would be the food; not that it was bad, but food I had at the RIU in Bahamas last year was ten times better. I would definitely return to this resort again.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
5
Value:
5
Trip purpose:

Couples

Sightseeing tip: Not Applicable

Use Gray Lines services that Orbitz offers; door to door service and no risk that you potentially face when you deal with the sharks at the airport and out on the street..

Review of Riu Palace Las Americas - All Inclusive

Reviewer score

4
5.01.0
chanoc
Couples
Dallas, TX, USA
Oct 22, 2011

good vacation

very pleasant This is my 4th vacation at a riu hotel very good service

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
4
Value:
4
Trip purpose:

Couples

Dining tip: Short walk from hotel

do not forget to make reservations

Review of Riu Palace Las Americas - All Inclusive

Reviewer score

4
5.01.0
umhane
Friends
chicago
Nov 1, 2011

GOOD

GOOD.GOOD.GOOD... Before you go, must check the weather...

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
4
Comfort:
4
Location:
4
Value:
4
Trip purpose:

Friends

Review of Riu Palace Las Americas - All Inclusive

Reviewer score

4
5.01.0
rolemodel
Couples
Toronto, ON, Canada
Nov 22, 2011

First time in an all inclusive

The staff was friendly and at your service. The food was better than expected. The crowd was a bit older.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
4
Hotel staff:
5
Comfort:
4
Location:
4
Value:
4
Trip purpose:

Couples

Shopping tip: Short drive from hotel

Market 28 is a great place to find souvenirs at cheap prices. Other markets have stores that sell exactly the same thing.

Review of Riu Palace Las Americas - All Inclusive

Reviewer score

4
5.01.0
TravelLover2011
Single
CT
Dec 2, 2011

Very, very nice hotel but food and bed needs improvement

Single female traveling alone Nov. 27th - Dec. 1st 2011 in Cancun and, had a very pleasant stay but the food is 'hit and miss' at the restaurants that require reservations, a bit a of drag to stand in line at 8:00 a.m. The hotel and rooms are impeccable but the bed is rock hard...liken to futon mattress comfort. The staff is fabulous! If you think the alcoholic drinks are a bit weak, just ask for a shot of "x" on the side. I will not be returning but did get my money's worth...

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
5
Comfort:
3
Location:
4
Value:
4
Trip purpose:

Single

Dining tip: In Hotel

The Steakhouse is not worth it...Brazilian night at Arcos was 10+.

Review of Riu Palace Las Americas - All Inclusive

Reviewer score

4
5.01.0
needvaca
Single
New Haven, CT, USA
Nov 30, 2011

relaxing getaway

This hotel is very clean, and the staff were very helpful and nice enough to work with us to get 2 rooms side by side to be close to the rest of the girls I went with. This hotel has no 'non-smoking' restrictions, so smokers are everywhere around the pools, and seating areas on the beach. The food is best if you stick with salsas and chips. The rest of the food is hit or miss. The overall experience was this place is pretty good place for relaxing for few days and come back fresh.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
3
Comfort:
4
Location:
5
Value:
3
Trip purpose:

Single

Review of Riu Palace Las Americas - All Inclusive

Reviewer score

4
5.01.0
NY travellers
Couples
NY
Nov 28, 2011

great location, nice beach, ok food

rooms are ok, food - ok, location with shopping centers across the road - great, beach - gorgeous! ok for kids but same time not too many to be annoyed to couples

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
5
Value:
4
Trip purpose:

Couples

Review of Riu Palace Las Americas - All Inclusive

Reviewer score

4
5.01.0
Tin Can Lizzy
Couples
Ann Arbor, MI, USA
Dec 12, 2011

Good value in a great place

The hotel is lovely, but poorly planned (at least for December) as the hotel blocks the sun completely by 3pm. The food is quite good, with an extensive buffet and several different themed restaurants, however getting reservations at the restaurants is difficult as there are only two nightly seatings and each is not for very many guests. Most guests therefore have to eat at the buffet for all meals. The wait staff is truly superior and gracious, the alcoholic drinks are quite good. The beach is beautiful (but no sun after 3pm) and the pools also (but no sun after 2pm for the pools). There is an adequate number of lawn chairs. The rooms are all at least junior suites and very spacious, but the air conditioner did not extract the humidity and so all clothes and papers seemed damp after a few days. Some cleaning product used on the floors in the suite made it very slippery which was not good. Maids and waitstaff were wonderful.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
3
Hotel staff:
5
Comfort:
2
Location:
3
Value:
4
Trip purpose:

Couples

Sightseeing tip: Not Applicable

shop around for the best tour prices

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