$288 Avg/night
Rate and special offer based on Check-in: Jul 24, 2015 Check-out: Jul 27, 2015

Riu Palace Las Americas - All Inclusive

4 stars
View map of Bkvd. Kukulcan Lote 4 Hotel Zone KM 10, Cancun, 77500

Hotel Overview

Ratings and reviews for Riu Palace Las Americas - All Inclusive

Overall score

4.4 / 5
5.01.0
712 out of 712
Amenities:
4.5
Cleanliness:
4.7
Hotel staff:
4.7
Comfort:
4.3
Location:
4.7
Value:
4.5

92% would recommend to a friend.

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Review of Riu Palace Las Americas - All Inclusive

Reviewer score

4
5.01.0
RobbyD
Business
St Louis
Mar 10, 2014

Perfect except one small thing - courtsey

My stay here was for 5 days. The hotel served well in all regards - the food, service, location, quality and activities.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
4
Comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

Review of Riu Palace Las Americas - All Inclusive

Reviewer score

4
5.01.0
Ms Donna Kay
Business
Indiana
Mar 27, 2014

TIme for some sun

Our stay was enjoyable. The staff were very friendly and helpful. Overall the hotel was clean. Need more outlets in the room. There were always lounge chairs available on the beach - any time of the day. The food was ok - good variety. I would stay here again.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
5
Comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

Review of Riu Palace Las Americas - All Inclusive

Reviewer score

4
5.01.0
Happy Puppy
Business
Columbus, Ohio
Apr 3, 2014

Fantastic Spring Break

Everything was excellent. Enjoyed every moment of our vacation. Hotel was great. Food was excellent. Would definitely come back.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of Riu Palace Las Americas - All Inclusive

Reviewer score

4
5.01.0
Angkaye
Business
maumelle, Arkansas
Apr 5, 2014

sisters vacation

Mostly positive. The bed was a bit too firm and pillows also a little lumpy. New bedding would also brighten the room feel. The pools were great and activities staff awesome. All buffets were the best ever. The Mexican restaurant was awful but others were good. Drinks were delicious and real. There were helpful desk staff as well as borderline rude. The beach was small but that wasn't an issue for me. All in all a strong "4".

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
3
Comfort:
4
Location:
5
Value:
3
Trip purpose:

Business

Dining tip: In Hotel

Don't overlook buffets as they were wonderful.

Review of Riu Palace Las Americas - All Inclusive

Reviewer score

4
5.01.0
hollytoledo
Business
Sylvania, Ohio
Apr 6, 2014

family vacation

Food was great better than most all inclusives. Staff worked hard to clean and cater to your every need. Beds are firm and the pillows need replaced. Bring coffee creamer for the room if u use it. Great minibar with top shelf liquor. Get your pool chairs early. Riu Hotels are always great.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
3
Location:
4
Value:
5
Trip purpose:

Business

Dining tip: In Hotel

Sakura is a great place to eat at the hotel.

Review of Riu Palace Las Americas - All Inclusive

Reviewer score

4
5.01.0
DLaz555
Business
michigan
Apr 15, 2014

great trip, wonderful resort

just returned from spring break trip- 4/4/14 to 4/11/14. Was a wonderful time, hotel is beautiful, beach and pools were outstanding, resturants and buffet were awesome(especially the breakfast) staff was eager to help and very eager to make the time there wonderful. All inclusive is def the way to go! One and only complaint would be the beds- they were not comfortable at all- if it was not for that experience would be a 10/10. i would recommed this trip, and resort to family and friends.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
4
Hotel staff:
5
Comfort:
3
Location:
5
Value:
5
Trip purpose:

Business

Review of Riu Palace Las Americas - All Inclusive

Reviewer score

4
5.01.0
Surfman
Business
North Carolina
Apr 27, 2014

Family spring vacation

We had an excellent week at the Riu Palace Las Americas. The feature that stands out is the service. From the bars, to the restaurants, to the front desk and room service--it was excellent. We sometimes tipped, but not often. The staff provided excellent service with or without a tip. Abu in the hotel lobby bar was outstanding. The rooms were clean with excellent views (we had an ocean view Jr suite). They were not especially large, but adequate for a family of four. The only real downside was the small size of the beds for 4 people--somewhere between a single and double for 2 people. I hope that this is upgraded with the (apparent) planned renovation next year. The food was really good, but not superlative. It was interesting that the buffet's were as good, if not better, than the specialty restaurants. The food at the specialty restaurant "Kystal" was just weird--and not especially good. The Japanese specialty restaurant was excellent. There are lots of outdoor activities available for those interested. I sailed, played tennis (court needs an overhaul), played ping pong, volleyball, frisbee, kayaked, and swam. The fitness center is small, but clean and functional. If interested in wave runners, para-sailing, boating, fishing, etc…, these are available for an additional fee. There are lots of bars and pool activities. The access provided to all of the Riu resorts (3) is great and provided some variation.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
4
Value:
5
Trip purpose:

Business

Review of Riu Palace Las Americas - All Inclusive

Reviewer score

4
5.01.0
Vic Mackey
Business
NH
Jul 19, 2009

Great Place

Great beach. Very friendly staff. Food was great all the time.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
5
Value:
5
Trip purpose:

Business

Review of Riu Palace Las Americas - All Inclusive

Reviewer score

4
5.01.0
Anniversary
Business
Hercules,Ca.
Aug 9, 2009

great vacation for the money

Very good service the restaurants were very good the bufett need a little better selection.great location to see Cancun.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
5
Value:
5
Trip purpose:

Business

Nightlife tip: Short walk from hotel

The location of the Hotel is very close to the clubs.

Review of Riu Palace Las Americas - All Inclusive

Reviewer score

4
5.01.0
Anonymous
Business
LOS ANGELES CA
Sep 13, 2009

GOOD GET AWAY

THE HOTEL AND SERVICE IS GREAT JUST HAD ONE BAD EXPERIENCE THAT I THOUGHT THEY COULD OF HANDLE MORE PROFESSIONALY. WE WERE OUT OF WATER IN OUR ROOM FOR 4 TO 5 HOURS AT NIGHT. THE COULDN'T RELOCATE OUR ROOM AT THE TIME AND WORK TO FIX PROBLEM FROM 12 MIDNIGHT TO 4AM MAKING LOAD NOISE VERY HARD TO SLEEP AND NEEDED TO GO DOWN TO THE LOBBY TO USE RESTROOM BEFORE GOING TO BED

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

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