$352 Avg/night
Rate and special offer based on Check-in: Mar 6, 2015 Check-out: Mar 9, 2015

Riu Cancun All Inclusive

4 stars
View map of Kukulcan Blvd. L-5, Cancun, 77500

Hotel Overview

Reviewer score
4.0
out of 5
695 reviews
love it

i love the place and will definitely be back to this hotel. See full review

  • Yuly g.
  • Feb 19, 2015
Awesome Honeymoon!

This hotel was VERY clean! All the staff was very friendly and helpful. I was very pleased with our... See full review

  • Megan D.
  • Feb 19, 2015
Modern, all-inclusive Cancun resort with disco and kids playground

The Riu Cancun is situated on the postcard-worthy, white sand beaches of the transparent, turquoise Caribbean Sea. The all-inclusive Yucatan peninsula resort caters to families and honeymooners with a disco, 24-hour sports bar, mini-club and playground for kids. There's also a spa, salon and sports and activities program for children and adults. Outdoor relaxation options include a terrace solarium shaded by umbrellas, a stretch of white sand beach and four pools -- one catering specifically to tots. A fitness center, sauna and Jacuzzi are added amenities.

Highlights
  • Organized sports and activities for children and adults
  • Beachfront location with four pools, one geared toward kids
  • Entertainment that includes themed shows, a nightclub and 24-hour sports bar
  • On-site spa and gym with sauna and Jacuzzi
Rooms

Rooms have marble floors and marble baths and are decorated in a contemporary Mexican style. Each of the 569 guest rooms has a king or two double beds, and some feature ocean views. Amenities include air conditioning, satellite TV, mini bar and liquor dispenser, in-room safe and balcony or terrace. Wireless Internet access is available (fees may apply). Suites offer a separate living room.

Features

The resort is located seven miles from downtown Cancun. The all-inclusive resort has manicured, tropical gardens, four pools -- one with a swim-up bar -- and direct beach access. Nightly entertainment, a tennis court and numerous on-site dining options give guests reasons to linger. The resort's close proximity to area nightlife proves a tempting diversion. Rooms with mini bars and private balconies or terraces offer a respite. A 24-hour sports bar is perfect for unwinding anytime.

Transportation
  • Cancun International Airport (12 mi/19.3 km)
Attractions
  • Plaza Caracol shopping center (across the street)
  • Playa Chac Mool (1.2 mi/ 1.9 km)
  • Manchones Reef (2.4 mi/ 3.8 mi)
  • Puerto Morelos (2.5 mi/ 4 km)
Business
  • Meeting facilities for up to 250
  • Complimentary Internet service in the lobby and meeting rooms
Policies and fees

There must be least one person of 21 years or older in every room. The hotel reserves the right to refuse admission and may not allow any room in which all guests are younger than 21 years. No student groups under 21 years or "spring breakers" are accepted.

Unless specified otherwise, the maximum occupancy is four people per room -- three adults plus one child or two adults plus two children. Four adults are not permitted. All bodies in room must fit on existing bedding. Any special request remains upon availability. Children and third adult must sleep in existing bedding.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

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Riu Cancun All Inclusive Rooms

Suite Ocean View
Air conditioning, ceiling fan, 1 king size bed, living room area with sofa, direct dial phone, regularly replenished mini-bar and liquor dispenser, satellite flat screen TV, in-room safe, iron and ironing board. Bathroom equipped with shower, double-sink, separate hydro-massage bathtube, vanity mirror, hairdryer and amenities kit. Balcony or terrace with ocean view.
Standard Room
Guest room include two double beds or one king bed with air conditioning, ceiling fan, satellite and local TV, flat Television, direct dial phone, minibar and liquor dispenser (restockable), personal safe, balcony or terrace, bathrooms with hair dryer and amenities kit, 110 v, telephone, radio alarm clock, Iron and ironing table.
Junior Suite
Guest room include two double beds or one king size bed, ocean view, separate living room area, air conditioning, ceiling fan, satellite and local TV, flat televison, direct dial phone, minibar and liquor dispenser (restock able), personal safe, balcony or terrace, bathrooms with hair dryer and amenities kit, 110 v, telephone, radio alarm clock, Iron and ironing table.

Amenities

  • All inclusive
  • WiFi
  • Free parking
  • Outdoor pool
General
Elevators
Activities
Outdoor pool
Fitness center or spa
Fitness Center
Spa
Night club
Solarium
Dining
All inclusive
Bar/Lounge
Restaurant
Services
Laundry service
Childcare Service
In-Room Safe
Tour desk
Barber/Beauty shop
Doctor on call
Gift shop
Internet
WiFi
Parking
Free parking
Accessibility
Handicapped rooms/facilities
Accessible parking

Nearby points of interest

  • Museo Maya de Cancun: 0.8 mi
  • El Rey Ruins: 2 mi
  • Interactive Aquarium: 2.1 mi
  • Playa Tortugas: 2.9 mi
  • Avenida Kukulkan: 3.2 mi
  • Dubai Palace Casino: 4.9 mi
  • Avenida Tulum: 5.2 mi
  • Playa Delfines: 5.4 mi
  • Wet'n Wild Cancun: 7.6 mi
  • Dolphinaris Cancun: 8 mi
  • Riviera Cancun Golf: 9.5 mi

Dining

La Fiesta
Enjoy your favorite drink in this theater. Open at 6 PM. Lounge bar with delicious cocktails
La Mision bar
Serves refreshing beverages in the pool and beach areas.
La Punta
Interior Lobby bar and El Faro exterior lobby bar.
Kawachi
A la carte Japanese dinner restaurant with black furniture, white place mats, light-colored wood paneling. Reservations required. Dress code: Gentlemen are required to wear long trousers and shirts with sleeves. Reservation is required
Don Juan
Try our dishes in the main restaurant with international cuisine buffet style for lunch and dinner. Casual, air-conditioned dining room and open-air terrace.Non smoking sections available. Theme dinners served twice a week. Reservation is required
La Mision
Open-air Buffet snack bar restaurant during the day with views of the Caribbean Sea. Steakhouse and Mediterranean cuisine at night. After dinner, late night snacks. Reservation is required
Wet & Drinking Bar
Swim up bar with delicious cocktails and tropical drinks.
Pacha Disco
Dance and fun in this place with a great atmosphere.
Sports Bar
Open 24 hours for snacks and microwave-oven sandwiches. Sports on TVs. Coin-operated pool tables and video games. Computers with high-speed Internet connections (additional charge)

Meeting facilities

Meeting Info
Meeting facilities for groups up to 120 persons Meeting facilities for groups up to 120 persons Free wireless Internet access (Lobby area and meeting rooms)

Hotel Policies

Check-in:
3:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (695)

Ratings and reviews for Riu Cancun All Inclusive

Overall score

4 / 5
5.01.0
695 out of 695
Amenities:
4.1
Cleanliness:
4.3
Hotel staff:
4.4
Comfort:
3.7
Location:
4.6
Value:
4.2

85% would recommend to a friend.

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Review of Riu Cancun All Inclusive

Reviewer score

3
5.01.0
not quite pleased
Business
Peoria, IL
Mar 27, 2012

Nice property except for rooms need updated

The hotel grounds, amenities and staff are very good. However, the rooms are in drastic need of renovation. The rooms and linens smell like mildew. I would return to this resort only after the rooms are renovated.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
1
Hotel staff:
4
Comfort:
1
Location:
4
Value:
3
Trip purpose:

Business

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Review of Riu Cancun All Inclusive

Reviewer score

3
5.01.0
Azul88
Business
Medellín, Antioquia, Colombia
Apr 8, 2012

Good location

Good location Great food Avarege rooms Bad Room air conditioner Average service

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
3
Comfort:
2
Location:
5
Value:
3
Trip purpose:

Business

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Review of Riu Cancun All Inclusive

Reviewer score

3
5.01.0
Scott
Business
Charlotte, NC, USA
Apr 10, 2012

Great food, lousy beds.

The hotel was beautifully placed on a great beach. The staff were perfect: friendly, courteous and attentive. The food was very good at the general buffet, however, the special dining rooms failed to impress us. There are three "special dining options": a steakhouse, a Brazillian steakhouse and a Japanese steakhouse. We visited the first two and it was not worth t he hassle to get a reservation. (One has to arrange the dinners at least 24 to 48 hours in advance and it can only be done in person so that leaves your first "special dining" experience to the third day of your trip or perhaps the second if you are lucky.) Nevertheless, the meals there were not anything to write home about. In marked contrast, however, the general dining option was FANTASTIC and great for a family. Lots of variety and fresh vegetables and fruit. We had two rooms: the top of the line room and a above grade room for our kids. The beds were terrible: hard and uncomfortable. THe AC did not work sufficiently either in both of our rooms. Considering we did not spend much time in the rooms, this did not turn out to be such a problem, however. If one is considering booking excursions, check with your travel agent to look for discounts. The hotel adds a premium if you book through them. Overall, a fine place for a family vacation with pleasant staff folks to help you.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
3
Hotel staff:
5
Comfort:
1
Location:
3
Value:
3
Trip purpose:

Business

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Review of Riu Cancun All Inclusive

Reviewer score

3
5.01.0
MN guy
Business
mn
Apr 24, 2012

Typical Cancun AI

This hotel was kinda what I expected for a Cancun AI. The pool had annoying techno music but sitting on the beach was nice with the waiters bringing drinks by. Rooms were nice and clean. Food was fine. Didnt blow me away but we found enough to eat that was good. Location was good and you could walk to coco bongo which was a ton of fun. I would give this resort 3.5 stars if I could. Although we had a nice time, would probably try a different resort next time.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
3
Comfort:
4
Location:
3
Value:
3
Trip purpose:

Business

Entertainment tip: Short walk from hotel

We are old, 35, but we had a blast at cocobongo!

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Review of Riu Cancun All Inclusive

Reviewer score

3
5.01.0
AK traveler08
Business
Anchorage, Alaska
May 15, 2012

Nothing special. Expected A LOT more!

Hotel was described as being very nice and had a great rating. Was not impressed. Rooms were basic beds very uncomfortable. Staff was nice but at times ignored requests. All inclusive did help but the food was horrendeous and the alcohol was the cheapest in the world. Wouldn't go back to this hotel.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
3
Hotel staff:
4
Comfort:
2
Location:
4
Value:
2
Trip purpose:

Business

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Review of Riu Cancun All Inclusive

Reviewer score

3
5.01.0
Odetax
Business
New York, New York
May 29, 2012

Average experience

The hotel is average in all respects and offers a typical "all inclusive" experience except for the pools (only two) that are very small and not adequate for children.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
3
Comfort:
4
Location:
4
Value:
3
Trip purpose:

Business

Nightlife tip: In Hotel

Nightly shows.

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Review of Riu Cancun All Inclusive

Reviewer score

3
5.01.0
Cindy K.
Business
Cancun
Jun 5, 2012

Vacation

Expect to pay a fee of an additonal 600 pesos, if you do not check out exactly at 12:00 noon. We were seven minutes late for checking out and had to pay the fee. The staff at reception were rude. 1 2 3 4 5 Average, Ordinary Write Your Reviewven if you are waiting in line to be checked out.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
3
Hotel staff:
1
Comfort:
3
Location:
3
Value:
3
Trip purpose:

Business

Shopping tip: Short walk from hotel

You will find better deals at the malls and shops, rather than the flea markets.

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Review of Riu Cancun All Inclusive

Reviewer score

3
5.01.0
The sun family
Business
Sacramento, California
Jul 27, 2012

the sun family

We had a good time.They should let people stay in the pools until 10 pm at least.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
3
Hotel staff:
2
Comfort:
3
Location:
5
Value:
3
Trip purpose:

Business

Money-saving tip: Not Applicable

to take the bus when going to Down town

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Review of Riu Cancun All Inclusive

Reviewer score

3
5.01.0
Kelly in her twenties
Business
Chicago
Aug 1, 2012

Nice but lacking something

I just stayed at the Riu Cancun for 5 nights. Overall, my experience was good. The rooms were decent, we had a great view, the hotel was clean, and the beach was relly nice. The staff was also extremely nice, friendly, and fun. The people leading the entertainment were especially pleasant. However, we ate at all of the restaurants and all of the food was barely edible. The beds were very uncomfortable. We also had an unpleasant encounter with two bartenders who ignored us and said they wouldn't serve us. We told the manager about this and said she'd talk to them but had a very "customer is wrong" attitude.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
4
Comfort:
3
Location:
5
Value:
3
Trip purpose:

Business

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Review of Riu Cancun All Inclusive

Reviewer score

3
5.01.0
Sergey M
Business
Vancouver Wa
Jun 8, 2012

Good Hotel if you like to party and drinking.

Property is To small for that many guests . Everything else is okay. Beach is nice .

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
3
Hotel staff:
4
Comfort:
3
Location:
3
Value:
4
Trip purpose:

Business

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