Riu Cancun All Inclusive

4 stars
View map of Kukulcan Blvd. L-5, Cancun, 77500

Hotel Overview

4/5

Overall score

85%

Would recommend

Amenities:
4.1
Cleanliness:
4.3
Hotel staff:
4.4
Comfort:
3.7
Location:
4.6
Value:
4.2
Modern, all-inclusive Cancun resort with disco and kids playground

The Riu Cancun is situated on the postcard-worthy, white sand beaches of the transparent, turquoise Caribbean Sea. The all-inclusive Yucatan peninsula resort caters to families and honeymooners with a disco, 24-hour sports bar, mini-club and playground for kids. There's also a spa, salon and sports and activities program for children and adults. Outdoor relaxation options include a terrace solarium shaded by umbrellas, a stretch of white sand beach and four pools -- one catering specifically to tots. A fitness center, sauna and Jacuzzi are added amenities.

Highlights
  • Organized sports and activities for children and adults
  • Beachfront location with four pools, one geared toward kids
  • Entertainment that includes themed shows, a nightclub and 24-hour sports bar
  • On-site spa and gym with sauna and Jacuzzi
Rooms

Rooms have marble floors and marble baths and are decorated in a contemporary Mexican style. Each of the 569 guest rooms has a king or two double beds, and some feature ocean views. Amenities include air conditioning, satellite TV, mini bar and liquor dispenser, in-room safe and balcony or terrace. Wireless Internet access is available (fees may apply). Suites offer a separate living room.

Features

The resort is located seven miles from downtown Cancun. The all-inclusive resort has manicured, tropical gardens, four pools -- one with a swim-up bar -- and direct beach access. Nightly entertainment, a tennis court and numerous on-site dining options give guests reasons to linger. The resort's close proximity to area nightlife proves a tempting diversion. Rooms with mini bars and private balconies or terraces offer a respite. A 24-hour sports bar is perfect for unwinding anytime.

Transportation
  • Cancun International Airport (12 mi/19.3 km)
Attractions
  • Plaza Caracol shopping center (across the street)
  • Playa Chac Mool (1.2 mi/ 1.9 km)
  • Manchones Reef (2.4 mi/ 3.8 mi)
  • Puerto Morelos (2.5 mi/ 4 km)
Business
  • Meeting facilities for up to 250
  • Complimentary Internet service in the lobby and meeting rooms
Policies and fees

There must be least one person of 21 years or older in every room. The hotel reserves the right to refuse admission and may not allow any room in which all guests are younger than 21 years. No student groups under 21 years or "spring breakers" are accepted.

Unless specified otherwise, the maximum occupancy is four people per room -- three adults plus one child or two adults plus two children. Four adults are not permitted. All bodies in room must fit on existing bedding. Any special request remains upon availability. Children and third adult must sleep in existing bedding.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

Riu Cancun All Inclusive Rooms

Suite Ocean View
Air conditioning, ceiling fan, 1 king size bed, living room area with sofa, direct dial phone, regularly replenished mini-bar and liquor dispenser, satellite flat screen TV, in-room safe, iron and ironing board. Bathroom equipped with shower, double-sink, separate hydro-massage bathtube, vanity mirror, hairdryer and amenities kit. Balcony or terrace with ocean view.
Standard Room
Guest room include two double beds or one king bed with air conditioning, ceiling fan, satellite and local TV, flat Television, direct dial phone, minibar and liquor dispenser (restockable), personal safe, balcony or terrace, bathrooms with hair dryer and amenities kit, 110 v, telephone, radio alarm clock, Iron and ironing table.
Junior Suite
Guest room include two double beds or one king size bed, ocean view, separate living room area, air conditioning, ceiling fan, satellite and local TV, flat televison, direct dial phone, minibar and liquor dispenser (restock able), personal safe, balcony or terrace, bathrooms with hair dryer and amenities kit, 110 v, telephone, radio alarm clock, Iron and ironing table.

Amenities

  • All inclusive
  • WiFi
  • Free parking
  • Outdoor pool
General
Elevators
Activities
Outdoor pool
Fitness center or spa
Fitness Center
Spa
Night club
Solarium
Dining
All inclusive
Bar/Lounge
Restaurant
Services
Laundry service
Childcare Service
In-Room Safe
Tour desk
Barber/Beauty shop
Doctor on call
Gift shop
Internet
WiFi
Parking
Free parking
Accessibility
Handicapped rooms/facilities
Accessible parking

Hotel Map

21.1368 -86.7484
Area served
Cancun, Mexico
Nearby airports
Cancun International Airport - 12 Miles
Area description
Right in front of Plaza Caracol Mall, one block from the Cancun Convention Center & 5 minutes walking from the discotheques zone.

Nearby points of interest

  • Museo Maya de Cancun: 0.8 mi
  • El Rey Ruins: 2 mi
  • Interactive Aquarium: 2.1 mi
  • Playa Tortugas: 2.9 mi
  • Avenida Kukulkan: 3.2 mi
  • Dubai Palace Casino: 4.9 mi
  • Avenida Tulum: 5.2 mi
  • Playa Delfines: 5.4 mi
  • Wet'n Wild Cancun: 7.6 mi
  • Dolphinaris Cancun: 8 mi
  • Riviera Cancun Golf: 9.5 mi

Dining

La Fiesta
Enjoy your favorite drink in this theater. Open at 6 PM. Lounge bar with delicious cocktails
La Mision bar
Serves refreshing beverages in the pool and beach areas.
La Punta
Interior Lobby bar and El Faro exterior lobby bar.
Kawachi
A la carte Japanese dinner restaurant with black furniture, white place mats, light-colored wood paneling. Reservations required. Dress code: Gentlemen are required to wear long trousers and shirts with sleeves. Reservation is required
Don Juan
Try our dishes in the main restaurant with international cuisine buffet style for lunch and dinner. Casual, air-conditioned dining room and open-air terrace.Non smoking sections available. Theme dinners served twice a week. Reservation is required
La Mision
Open-air Buffet snack bar restaurant during the day with views of the Caribbean Sea. Steakhouse and Mediterranean cuisine at night. After dinner, late night snacks. Reservation is required
Wet & Drinking Bar
Swim up bar with delicious cocktails and tropical drinks.
Pacha Disco
Dance and fun in this place with a great atmosphere.
Sports Bar
Open 24 hours for snacks and microwave-oven sandwiches. Sports on TVs. Coin-operated pool tables and video games. Computers with high-speed Internet connections (additional charge)

Meeting facilities

Meeting Info
Meeting facilities for groups up to 120 persons Meeting facilities for groups up to 120 persons Free wireless Internet access (Lobby area and meeting rooms)

Hotel Policies

Check-in:
3:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (695)

Ratings and reviews for Riu Cancun All Inclusive

Overall score

4 / 5
5.01.0
695 out of 695
Amenities:
4.1
Cleanliness:
4.3
Hotel staff:
4.4
Comfort:
3.7
Location:
4.6
Value:
4.2

85% would recommend to a friend.

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Review of Riu Cancun All Inclusive

Reviewer score

4
5.01.0
miss heather anne
Business
ny
Jul 6, 2012

fantastic family getaway

I went with my children in june/july. The hotel and staff were great.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
5
Value:
5
Trip purpose:

Business

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Review of Riu Cancun All Inclusive

Reviewer score

5
5.01.0
edane
Business
des moines iowa
Jul 6, 2012

riu 2012

this hotel was amazing, i was so scared about how well this hotel would be like since the reviews, but don't listen to them, every thing they said was a lie!!! This hotel was really good and i had a great time with my family, i would really recommend this hotel to anyone! so, don't get scared of the reviews, and if you get scared to go trust me its an awesome hotel! so what are you waiting for!my only problem is that when you go far out to the ocean, be careful their are sea urchins and maybe stingrays because i saw some last i went to cancun. But the ocean was beautiful and file with fish. so get going and buy your tickets at Riu cancun and have a fun!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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Review of Riu Cancun All Inclusive

Reviewer score

5
5.01.0
golfmastersung
Business
Frederick, Maryland
Jul 2, 2012

THE BEST

Riu Cancun is excellent. Everything about it was wonderful. There were minor unexpected events during my stay, but the staff at Riu was always there to resolve the issues. I can see how everyone was working hard to please the visitors. Not once I witness a staff member being out of line or ignoring the visitors. My highlights are as follow: I got a free upgrade to junior suite with a beautiful view of the ocean. I was pampered with favorite drinks where ever I was hanging out. There were so many choice of food in buffet, my eyes were spinning. Riu Cancun's beach front had the best real estate, with best sand (sugar white powdery sand). I didn't need to take expensive snorkeling trip, because Riu Cancun beach front had plenty of marine life to see. Waves were perfect size: not to big and not to calm. It almost feel like wave pool at an amusement park. Very gentle. Every night, there were family entertaining shows. Night club with laser light show was incredible. Most of all, the food and drinks did not upset my stomach, all week. It really showed how clean the food and drinks were prepared. I would highly recommend this hotel for anyone. You will be impressed!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Dining tip: In Hotel

Do not try to over eat in buffet. Hotel has more food than you'll ever imagine.

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Review of Riu Cancun All Inclusive

Reviewer score

4
5.01.0
Traveling Robert
Business
South Carolina
Jun 25, 2012

Great value vacation

Riu cancan was a nice resort. Food and drinks were excellent and service staff was stellar. Pool was nice and resort was clean. Front desk staff was not that friendly. Beds were hard and not comfortable. Beach was georgous and very clean.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
3
Hotel staff:
4
Comfort:
2
Location:
5
Value:
3
Trip purpose:

Business

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Review of Riu Cancun All Inclusive

Reviewer score

3
5.01.0
PaigeK
Business
Tulsa, OK
Jun 21, 2012

Started off Bad

We arrived at 8pm, and upon arrival went directly to the front desk, with our paperwork in hand. However it was at this time that we were told that they had no record of the reservation that was made 8 weeks prior, and they could not know that they had been paid by the travel company if they did not have it in their computer, even with my paperwork. So, they then ask for a credit card, and I told them No, and again showed my paperwork. I was then on the cell phone - my expense with customer service back and forth for over an hour. The man at customer service at o was pleaseant and tried to do everything to remedy the problem, it was the hotel that was difficult. After almost two hours, they gave us a room, "for the night". Thinking the problem would be solved, went to sleep, to be awoken at 8 am, by the front desk calling to come pay our bill. So, another two hours to finally get the problem fixed. They offered nothing in compensation for the trouble. Later during the day, I noticed guests being greeted with a hot towel and a drink, this was not offered when we came the night before. The property was pretty, and the entertainment was very good, the food was not too bad, not great.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
2
Hotel staff:
1
Comfort:
2
Location:
3
Value:
2
Trip purpose:

Business

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Review of Riu Cancun All Inclusive

Reviewer score

4
5.01.0
JuLex's Mom
Business
Northeast, Pennsylvania
Jun 21, 2012

Great Family Group Getaway

Everything went very smoothly with check in for 3 families with preteen kids. Throughout the entire stay,we were treated very well by the staff. The amenities for the adults and children met our expectations. Only disappointing feature was the beds...hard to get a good night's sleep on,....every night, unfortunately. Besides that, food was great, availability of food was abundant, drinks kept flowing, and although there was no need to tip, we did just because the service was great by all the staff. Would recommend and go back!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
5
Comfort:
3
Location:
4
Value:
5
Trip purpose:

Business

Nightlife tip: In Hotel

Shows each night were very entertaining....hard to get husbands to leave and kids!

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Review of Riu Cancun All Inclusive

Reviewer score

4
5.01.0
Gusvida
Business
Miami
Jun 20, 2012

great staff,good food, great location.

This hotel is right on the heart of Cancun's hotel zone.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Dining tip: Short walk from hotel

close to everything, food , shopping, entretaiment, great location

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Review of Riu Cancun All Inclusive

Reviewer score

4
5.01.0
Lisa Klu
Business
Pennsylvania
Jun 20, 2012

Great family trip!

Just returned from my 2nd trip to Riu Cancun! The second trip was even better than the first! From the staff to the food we loved it all!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
3
Location:
5
Value:
5
Trip purpose:

Business

Nightlife tip: Short walk from hotel

Coco Bongo is a must see!

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Review of Riu Cancun All Inclusive

Reviewer score

4
5.01.0
bbbb1
Business
ohio
Jun 20, 2012

riu stay

very good for the price would stay again and reccomend to others

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
3
Location:
5
Value:
4
Trip purpose:

Business

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Thank you for your feedback!
Review of Riu Cancun All Inclusive

Reviewer score

5
5.01.0
MyRiverBend
Business
Kansas City, MO
Jun 12, 2012

It can't get any better!

From the first bite of food, to the first drink, to the last day at the beach we enjoyed the trip. We felt like the food was the best ever after several trips to Cancun, and my vegetarian daughter was very pleased with more dishes to her liking. The breakfasts with great egg selection, bacon, a chip dish served only at breakfast that we love, and the unbeatable cappuchino were my favorites I think. In fact, the food at the resturant was so good and varied each evening, we didn't eat at the speciality restaurants - no need to. We loved the friendly staff, the opportunity to workout, and all the fun at all the pools. My girls enjoyed the chance to play beach volleyball, and we all loved just sitting in the bar area relaxing and people watching. It was a super place to stay!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
5
Value:
5
Trip purpose:

Business

Time-saving tip: Not Applicable

We always take bubba kegs with us to have filled with water at the bars to take to the beach. That way we don't have to make so many trips back to the bar. And, yes, the first day or so, they are filled with beer rather than water!

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