RIU Palace Peninsula All Inclusive

We have stayed at other RIU's. This location tops them all, though. We love everything about RIU, from the service, to the amenities, to the layout of the resorts themselves. This palace was just beautiful and totally kept with our reason for liking RIU's so much. We honestly can not say a bad thing about it. The resort is just beautiful, the staff were amazing, the food was delicious, the location was perfect, the rooms were very nice. I could go on and on but will sum it up by saying we love this resort. The only negative was that our visit was not long enough.

Everything was clean and beautiful! The staff were friendly & hardworking. We were even impressed with our Hotel Concierge that helped us book excursions. We tried three of the specialty restaurants (Kabuki, Las Islas Mujeres, & Krystal) and they were all delicious & gourmet dining experiences. We told them ahead of time that we were celebrating our wedding anniversary and at the first restaurant they decorated our table and brought us a chocolate cake that said happy anniversary on the plate, so that was really thoughtful that they acknowledged it! I think my only complaint would be working on quality of food over quantity when it comes to the buffet. There were countless options, but nothing I ate at the buffet was spectacular and the chips were always stale. Other than that it was an unforgettable vacation and we can't wait to go back. We spent the extra money for an ocean view room with a Jacuzzi and I felt like it was money well spent because the view was breathtaking, we were able to watch sunrise & sunset, and it was so neat to be able to enjoy the view while in our own private Jacuzzi! There are endless things to do at the hotel and we also went to Las Islas Mujeres, Tulum, and Tankah and all 3 were great! Lastly, I checked out the spa on our last day and that was amazing. I did the after sun treatment since I got way too sunburned and it was so relaxing and healing to my sunburn. Lastly, I know that tips/gratuity is included, but bring cash/pesos to tip with in addition and your great service will become exceptional. Overall I would recommend this hotel to our friends and hope to come back soon!

I never do hotel reviews, but I promise you that this one is worth the time. RIU! We love you! My honey and I are two young professionals living in the busy city of Chicago. We needed a weekend getaway quick! As soon as we arrived at RIU we knew that we were in absolute paradise. Seriously, I thought I was in heaven. The grounds are gorgeous, the facility is brand new, the drinks are free flowing and awesome, the salon gets two thumbs up, the food was great, and the staff is warm and courteous. We had a lot of options when visiting Cancun, I am so glad that we chose RIU. RIU is now our official hotel for Cancun; and based on our experience we will definitely be back. Upgrade to a Villa if you can....you'll have your own private hot tub, great views, your own bar and pool, and an awesome VIP restaurant. SMOOCHES RIU! Hope to see you soon!

It was our first time in cancun and we couldn't have picked a better place.. the staff are amazing.. i've never seen such hard working ppl.. the customer service there was fantastic.. the room was amazing.. was always clean when we got back.. they even left us some doves made ouf of towels.. the pools are great.. beach is a litle rocky but we didnt go in much.. the food was good.. overall an amazing place and we will be back..

We had a blast and had no complaints and that is what a vacation is all about!cant wait to go back when they are running a special!

The view from our 16th floor room was extraordinaire, The room is nice, just personaly don't like the angular furniture, sort of 70's retro and gray colors in all the room, make it a little depressing in spite of the purple contrast. The service of some of the staff members at the lobby wasn't good, but some others were great. They need more management to ensure everybody has the right attitude. I've went to visit the property Palace Las Americas, 3km (2miles from there and the staff attitude was superb. The pools are very nice, with exception of the yellow bar (wet bar) ,which looks disgustingly yellow from the upper rooms. I guess some people like to bath in that broth. The food was very good, but not as good as in other Rius. The worst part here is that in order to make a reservation for a speciality restaurant you have to book it 2 days in advance, while in other RIUs is one day in advance and in other hotels chains, if they have room, you can make it the same day. Still the hotel and the view is great, the night shows were pretty bad compared to other Rius in Playa del Carmen, Jamaica, etc. But next time in Cancun I will staty in the Riu Palace Las Americas, way better, this looks like a colonial English plantation building. Last thing, the parking lot is pretty small for the size of the building.

If you want to be waited on constantly for your whole vacation come here!!! Never lifted a finger!! Pool waiters Diego, Jorge, and Bernardo where the best and always funny and smiling!! Never expected anything in return but you want to tip these guys because they are so awesome!! Loved all the food and buffets. Bars where all awesome and most nights the shows were great!! Bars do not have red bull but all top shelf liquors they do have!! We never felt like we needed to go anywhere else for fun unless you just wanted to explore. They were always always cleaning everywhere and the pools!! Get a massage it was great!! Can't wait to go back!!!! April has the best weather!!

Riu Peninsula is a great place to go without kids, great food and restaurants, worth the money but they should do a better job with cleaning the rooms.

Stayed at Riu Palace Peninsula for 6 days. Myself, My Wife and My Mother-in-Law had a lovely experience. Food was good, resort was very clean and comfortable, and staff was extremely friendly and hospitable. None of us got sick! We brushed our teeth with bottled water and limited ourselves on the frozen drinks. Keep in mind, the frozen drinks at the pool bar tasted better than the frozen drinks in the lobby bar. We ate at most of the speciality restaurants and all were delightful. I'm a bit of a picky eater and was able to find something to eat at all times and enjoyed all. We had no issues making reservations. We just made our reservations first thing every morning. The beach area was very pleasant. Ample loungers for all and if you so happen to not get an umbrella, all you have to do is ask a hotel staff member and they will bring one to you immediately. Vendors walked up and down the shore offering goods/souvenirs to be bought and were not pushy at all. All were willing to bargain (offer the US dollar). Nightly entertainment was also very enjoyable. Elvis impersonator was great as well as all other performers who perfromed during the week. We had a lovely experience and would DEFINETLY return.

We stayed in the ViP suites called the villas. No kids, private pool, extra restaurant, great costumer service. Over all great trip, plenty of booze and food.