$542 Avg/night
Rate and special offer based on Check-in: Aug 1, 2015 Check-out: Aug 3, 2015

Paradisus Cancun Resort & Spa - All Inclusive

4 stars
View map of Blvd Kukulcan KM 16.5 Hotel Zone, Cancun, 77500

Hotel Overview

Reviewer score
4.3
out of 5
355 reviews
nice vacay

hotel was lovely.. convenient to alot of places. .. would pay attention to the currency rate... See full review

  • chaise
  • Jun 25, 2015
Excellent Experince

The Hotel, staff, food, location, service, food, everything was exceptional . Our perfect Honey... See full review

  • Julie A
  • Jun 23, 2015
Escape the daily grind of city life and retreat to a tropical paradise destination at Paradisus Cancun Resort & Spa - All Inclusive. This deluxe resort in famous Cancun features stylish accommodations housed in five pyramid-shaped buildings against the picturesque backdrop of pristine, white beach and clear, turquoise waters of the Caribbean Sea. Ideal for both family holidays and romantic getaways, Paradisus Cancun Resort offers the Royal Service, an adults-only option, and the Family Concierge, designed to ensure fun for the whole family. The resort boasts of elegant surroundings, exclusive and personalized services, and a host of recreational amenities to keep guests entertained and occupied. 

At Paradisus Cancun, tourists can play on the lighted tennis court, rejuvenate with pampering treatments at YHI Spa and tee off on the nine-hole golf course. Vacationers frolic on the beach or take a refreshing dip in the four lagoon-inspired swimming pools on site. For a diverse culinary experience, visitors can sample the variety of mouth-watering dishes ranging from Pan-Asian, Mediterranean, and South American cuisines at the 14 in-house restaurants and bars. Paradisus Cancun Resort also offers a Kids Club, car rental, beauty parlor, and wireless Internet access in key areas. 
Rooms
After a day of fun at the resort, guests can kick back and relax in any of the 668 chicly appointed rooms and suites with marble floors, comfortable bed, and a private terrace that opens to scenic views of the Caribbean Sea or the Nichupte lagoon. Each of the rooms is equipped with air conditioning, 32-inch LCD TV, Internet access, safe deposit box, daily stocked mini bar, coffee maker, and ironing facilities. 
Highlights
  • Beachfront location with easy access to powdery white sand beach 
  • Four lagoon pools, YHI spa, and nine-hole golf course
  • 14 restaurants and bars on site
Nearby attractions
  • Aquaworld Cancun (0.12 mi/ 0.2 km)
  • Luxury Avenue Mall (1.25 mi/ 2 km)
  • La Isla Shopping Village (1.88 mi/ 3km) 
  • Plaza Caracol Mall (4 mi/ 6.4 km)
  • Scuba Cancun (4.18 mi/ 6.7 km)
  • Wet'n Wild Cancun (5 mi/ 8 km)
  • MUSA Cancun Underwater Museum (8.75 mi/ 14 km)

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Paradisus Cancun Resort & Spa - All Inclusive Rooms

Deluxe Lagoon View Junior Suite
The Paradisus Cancun is one of the best hotels in Cancun and provides spacious Luxury Junior Suites measuring 44 m2. Enjoy the subtle soft tones and elegant aesthetics of this charming suite. Enter your own private sanctuary, oozing elegance and tranquility. Relax on your private terrace and enjoy the beautiful views of Laguna Nichupt. The Luxury Junior Suites provide a king size bed or two double beds (on request on arrival at the hotel) and offer luxurious amenities for a wonderful stay in this tropical paradise. AA, radio-alarm clock, 32 inch flat screen LCD cable TV, two direct dial telephones, modern bathroom with bathtub and rain shower, bathroom amenities, hair dryer, iron with ironing board, minibar restocked every day, coffee maker, safe large enough for laptop, marble floors, smoke detectors.
Deluxe Ocean View Junior Suite
Spacious suites measuring 44 m2, beautifully decorated in subtle soft tones with a contemporary flair. Enter your own private sanctuary, oozing elegance and tranquility. Relax on your private terrace and enjoy the incredible color of the Caribbean Sea. The Luxury Junior Suites Sea View provide a king size bed or two double beds (on request on arrival at the hotel) and offer luxurious amenities for a wonderful stay in this tropical paradise. AA, radio-alarm clock, 32 inch flat screen LCD cable TV, two direct dial telephones, modern bathroom with bathtub and rain shower, bathroom amenities, hair dryer, iron with ironing board, minibar restocked every day, coffee maker, safe large enough for laptop, marble floors, smoke detectors.
Family Concierge Luxury Lagoon View Junior Suite
The Luxury Junior Suites Family Concierge provide a king size bed or two double beds (on request on arrival at the hotel) and offer luxurious amenities for a wonderful stay in this tropical paradise. Enjoy the same amenities for the Deluxe Junior Suites and more Assistance all day long of a Family Concierge and a walkie-talkie or mobile phone for instant communication, preferential and guaranteed bookings for specialist restaurants, YHI Spa, activities and day trips, Paradisus beach kit for kids as a welcome gift during check-in, activities program for children and teenagers, exclusive activities and day trips for families such as art classes, massages, etc., bathrobes and slippers for children in the wardrobe, bathroom amenities for children (mini soaps, mini toothbrush, shower gel, mini mosquito repellent, mini towels), activities menu in the room, children's drinks in the minibar, PlayStation, on request, pillows for children, turn-down service with milk and cookies.
Family Concierge Luxury Ocean View Junior Suite
The Luxury Junior Suites Family Concierge provide a king size bed or two double beds (on request on arrival at the hotel) and offer luxurious amenities for a wonderful stay in this tropical paradise. Enjoy the same amenities for the Deluxe Junior Suites and more Assistance all day long of a Family Concierge and a walkie-talkie or mobile phone for instant communication, preferential and guaranteed bookings for specialist restaurants, YHI Spa, activities and day trips, Paradisus beach kit for kids as a welcome gift during check-in, activities program for children and teenagers, exclusive activities and day trips for families such as art classes, massages, etc., bathrobes and slippers for children in the wardrobe, bathroom amenities for children (mini soaps, mini toothbrush, shower gel, mini mosquito repellent, mini towels), activities menu in the room, children's drinks in the minibar, PlayStation, on request, pillows for children, turn-down service with milk and cookies.
Family Concierge One Bedroom Suite
The One Bedroom Suites Family Concierge come with king size bed, lounge with sofa bed and offer luxurious amenities for a wonderful stay in this tropical paradise. Enjoy the same amenities for the Deluxe Junior Suites and more Assistance all day long of a Family Concierge and a walkie-talkie or mobile phone for instant communication, preferential and guaranteed bookings for specialist restaurants, YHI Spa, activities and day trips, Paradisus beach kit for kids as a welcome gift during check-in, activities program for children and teenagers, exclusive activities and day trips for families such as art classes, massages, etc., bathrobes and slippers for children in the wardrobe, bathroom amenities for children (mini soaps, mini toothbrush, shower gel, mini mosquito repellent, mini towels), activities menu in the room, children's drinks in the minibar, PlayStation, on request, pillows for children, turn-down service with milk and cookies.
Royal Service Deluxe Lagoon View Junior Suite
Special welcome cocktail, refreshing scented towel, high speed Internet, 24 hour room service, butler service: unpacking and repacking of suitcases, shoe shining, Ironing of clothes on arrival (once per stay), special bath preparation (*), pool Concierge offering cold drinks, towels, fruit and more Personalized turn-down Service, personalized pillow men, daily newspaper delivery, laundry service (*), special aromatherapy menu in the room. Enjoy an elegant lounge for private check-in and check-out with library, free internet, daily continental breakfast buffet, coffee and drinks during the day, international press, cocktails and aperitifs in the evening, preferential and guaranteed bookings for specialist restaurants, YHI Spa, activities and day trips, private Royal Service pool, 3 whirlpools and Bali beds (prior booking required).
Royal Service Luxury Lagoon View Junior Suite
Special welcome cocktail, refreshing scented towel, high speed Internet, 24 hour room service, butler service: unpacking and repacking of suitcases, shoe shining, Ironing of clothes on arrival (once per stay), special bath preparation (*), pool Concierge offering cold drinks, towels, fruit and more Personalized turn-down Service, personalized pillow men, daily newspaper delivery, laundry service (*), special aromatherapy menu in the room. Enjoy an elegant lounge for private check-in and check-out with library, free internet, daily continental breakfast buffet, coffee and drinks during the day, international press, cocktails and aperitifs in the evening, preferential and guaranteed bookings for specialist restaurants, YHI Spa, activities and day trips, private Royal Service pool, 3 whirlpools and Bali beds (prior booking required).
Royal Service 1 Bedroom Suite
The One Bedroom Suites Royal Service come with king size bed, lounge with sofa bed and offer luxurious amenities for a wonderful stay. Special welcome cocktail, refreshing scented towel, high speed Internet, 24 hour room service, butler service: unpacking and repacking of suitcases, shoe shining, Ironing of clothes on arrival (once per stay), special bath preparation (*), pool Concierge offering cold drinks, towels, fruit and more Personalized turn-down Service, personalized pillow men, daily newspaper delivery, laundry service (*), special aromatherapy menu in the room. Enjoy an elegant lounge for private check-in and check-out with library, free internet, daily continental breakfast buffet, coffee and drinks during the day, international press, cocktails and aperitifs in the evening, preferential and guaranteed bookings for specialist restaurants, YHI Spa, activities and day trips, private Royal Service pool, 3 whirlpools and Bali beds (prior booking required).

Amenities

  • All inclusive
  • WiFi
  • Free parking
  • Outdoor pool
  • No smoking rooms/facilities
General
No smoking rooms/facilities
Concierge
Elevators
Activities
Outdoor pool
Fitness center or spa
Spa
Golf
Tennis
Dining
All inclusive
Bar/Lounge
Restaurant
24 hour room service
Services
Business center
Laundry service
Childcare Service
In-Room Safe
Tour desk
Meeting/Banquet facilities
Barber/Beauty shop
Conference facilities
Doctor on call
Gift shop
Currency exchange
Internet
WiFi
Parking
Free parking
Accessibility
Handicapped rooms/facilities
Wheel chair access
Accessible parking
Public areas wheelchair accessible for disabled
Audible emergency alarm for sight impaired guest
Wheelchair accessible elevators
Visual emergency alarm for hearing impaired guest
Ramp access to buildings

Nearby points of interest

  • Avenida Kukulkan: 0.9 mi
  • Playa Delfines: 1.4 mi
  • Interactive Aquarium: 1.9 mi
  • El Rey Ruins: 2 mi
  • Wet'n Wild Cancun: 3.8 mi
  • Dolphinaris Cancun: 4.1 mi
  • Playa Tortugas: 4.7 mi
  • Museo Maya de Cancun: 4.7 mi
  • Dubai Palace Casino: 5.3 mi
  • Riviera Cancun Golf: 5.5 mi
  • Avenida Tulum: 6.3 mi

Dining

La Perla
Is located in the south pool area, specializing fresh fish and the brilliant Caribbean background, in La Perla serves the best fish dishes Cancun.
La Palapa
Its an exclusive area for VIP Guests Royal Service, that provides personal attention facing the Caribbean Sea, in one of the most beautiful and privilege beaches of Cancun
BARS
Cocos Bar, Pool Bar, Avenue Bar, Red Lounge, Toji and Blue Agav
Naos
Everyone is welcome to this sumptuous International breakfast, lunch and dinner buffet style.
Fuego
Latin fusion gastro bar treats diners to spicy ceviche and a raw bar.
Vento
Mediterranean Cooking Experience with molecular techniques and involves your senses and discover the best of cutting-edge culinary trend.
Market Grill
Swords, flavor, aroma, heat and most impressive show with the Rodizzio and the view of the Caribbean Sea. The Market is a carnival of meat, with the healthy side of Paradisus Natural.
Mole & Tacos
Restaurant Mole presents cutting-edge Mexican food with roots that give it that great personality and special recognition, at Tacos enjoying the our most traditional and Mexican tacos culture, in an atmosphere with private cantina and bar where the cool origins, tradition and new styles come together to make the best night of your visit to Mexico.
Bana
A place where you experience the contemporary Asian fusion with a sushi bar.
Tempo by Martin Berastegui
Cuisine with kindness, charm and professionalism, view our oriental gardens, enhanced by an atmosphere of romance, soft piano music and unique details with a select international cellar available for private dining and personalized attention of our Sommelier Carlos Duarte

Hotel Policies

Check-in:
3:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

Ratings and reviews for Paradisus Cancun Resort & Spa - All Inclusive

Overall score

4.3 / 5
5.01.0
355 out of 355
Amenities:
4.3
Cleanliness:
4.5
Hotel staff:
4.5
Comfort:
4.4
Location:
4.6
Value:
4.3

91% would recommend to a friend.

Sort by:
Review of Paradisus Cancun Resort & Spa - All Inclusive

Reviewer score

2
5.01.0
no bueno
Business
N/A
Jun 30, 2015

Waste of time

Overall a bad experience for my family. Had a great time the prior year at the Paradisus in playa. Thought Cancun would be at the minimum close. no way. Spent Majority of time looking for things from the towel cards to reservations. You cant get chairs around the pool because every other yahoo reserves them and heads back to their room. God forbid you take a towel off a chair to sit down. Food was average at best. Manager would not work with us after our flight got cancelled coming in. Upgraded to the ocean view, no patio furniture. finally... came back to room last night and to my surprise 2 chairs...woo hoo...got to sit in one for 10 minutes. My room had tape on the ceiling for some reason. Old and dingy. don't waste your time. nothing for the kids to do. I have more fun in my own backyard pool.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
2
Hotel staff:
4
Comfort:
2
Location:
2
Value:
2
Trip purpose:

Business

Review of Paradisus Cancun Resort & Spa - All Inclusive

Reviewer score

3
5.01.0
Alex23
Business
Vancouver
Jun 27, 2015

Value Trip

Average all inclusive resort. Upon entering you will be hit strong smell of plant and humidifier. Main lobby is does not have A/C where the plants grow. Where you check in it, it is an inclosed room with A/C that you might be in it for a while if you plan to check in early. We had three Rooms, they were average nothing special. One of the rooms was upgraded to ocean view which did not have as good of a view as our rooms looking into the sunset and the lagoon. Don't upgrade. Food was good in all the places, but the whole group always ended up in the buffet line. Beach and pool were good with servers going around every 10 minutes or so. Beach was clean until the understorey came in, where after it left seaweed everywhere. Pool was a little dirty after people going back and forth between ocean and pool. You'll get used to it and its not bad after a while. Felt pressure to buy time resort

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
5
Comfort:
4
Location:
5
Value:
3
Trip purpose:

Business

Review of Paradisus Cancun Resort & Spa - All Inclusive

Reviewer score

5
5.01.0
chaise
Business
N/A
Jun 25, 2015

nice vacay

hotel was lovely.. convenient to alot of places. .. would pay attention to the currency rate exchange if you go somewhere out of the resort!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
4
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of Paradisus Cancun Resort & Spa - All Inclusive

Reviewer score

5
5.01.0
Julie A
Business
miami
Jun 23, 2015

Excellent Experince

The Hotel, staff, food, location, service, food, everything was exceptional . Our perfect Honey Moon!!!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of Paradisus Cancun Resort & Spa - All Inclusive

Reviewer score

1
5.01.0
Norman S.
Business
St. George
Jun 23, 2015

Deceived

The hotel was not at all the way they explained it… Plus they Leward me in with lies.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
2
Hotel staff:
1
Comfort:
2
Location:
2
Value:
1
Trip purpose:

Business

Review of Paradisus Cancun Resort & Spa - All Inclusive

Reviewer score

5
5.01.0
Jose V.
Business
EL PASO
Jun 20, 2015

Wonderful Vacation in Paradise

This is a wonderful, amazing Hotel everything was excellent I will be back to this hotel the people there every single one are excellent concicierges, Excelent Housekeepers our rooms were clean twice at day wonderful job, waiters/waitress, and my bartenders Rey, Carlos, Enrique

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of Paradisus Cancun Resort & Spa - All Inclusive

Reviewer score

5
5.01.0
James A.
Business
Cranston
Jun 18, 2015

Fantastic Couples Getaway

We had a completely relaxing getaway at Paradisus. Our check in was so smooth. The hotel was waiting for us to arrive and got us to our rooms swiftly and with ease. The Adult's only side with our own private butler, Sergio, was fantastic. If we wanted to party we went to the club or attended events in the main part of the hotel. There was also a cool Hookah bar and the Bali beds were so inviting. We felt like we were on our 2nd honeymoon.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of Paradisus Cancun Resort & Spa - All Inclusive

Reviewer score

4
5.01.0
Christine B.
Business
N/A
Jun 13, 2015

Great relaxing trip!

I booked this hotel because the rooms looked clean and updated on their website. After a flight delay, we arrived at almost midnight. Our room was in pyramid #1 which is a very long walk from the main building (pyramid #3). The walkway from the main building to our room was extremely dark in areas. The door to our room was in an alcove which was also very, very dark. We tried for several minutes to unlock the door to our room to no avail. I could see there was a light above in the alcove, but it was not on. We were just about to walk all the way back to registration when we realized instead of the room keys, we were using the beach towel cards to unlock the door! This wouldn't have happened if there had been proper lighting. The room itself looked nothing like the one on their website. Old, outdated furniture, a rickety looking mini fridge, and a spa tub on the balcony that looked like it hadn't been used in a long time. You had to step out on the balcony and look to the side to view the ocean. The next day the air conditioning quit working and we were moved to another room in pyramid #1. Much better! Totally updated and the view was breathtaking! The only drawback was the fridge which is supposed to be restocked daily had 1 can of opened soda, several juice boxes had the straws ripped off and were just laying in there, no snacks. After a phone call, they restocked it. Maid service was sporadic. Sometimes we got clean towels, other times we had to ask. They did make the bed, but left paper, empty cans etc. laying around. One time I found a napkin from room service had been left on top of the toilet seat. The restraunts were all very good and service was excellent. Even the waiters on the beach did their best to provide excellent service. Overall, we had a good time.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
3
Hotel staff:
4
Comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

Review of Paradisus Cancun Resort & Spa - All Inclusive

Reviewer score

4
5.01.0
Albert D.
Business
Trumbull
Jun 11, 2015

good Vacation

Didn't like that there was no Depth signs at the pools and that children were near the bar pool

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

Review of Paradisus Cancun Resort & Spa - All Inclusive

Reviewer score

3
5.01.0
Mary Jo R.
Business
N/A
Jun 1, 2015

Great Hotel With Some Issues

Let me start out by saying that this hotel is absolutely beautiful. Each pyramid is stunning in it's own way. The pictures do not do it justice and the same goes for the beach. We stayed in the Royal Service section and I have to say that the food that we had in the RS Pyramid Lounge was some of the best we've ever had at a hotel. Drinks were also top shelf and available all day. All of the staff were friendly and helpful with the exception of one young woman at the Royal Service desk who exchanged money for us. She was clearly annoyed and I still can't figure out why. We are always friendly and respectful to staff. Who knows, not a big deal, we just shrugged it off. The rooms are quite dated even in the RS section. Ours was quite small, but again, not a big deal. We absolutely loved the Bali beds, especially those facing the ocean--heaven! So this brings me to the one big issue that will keep me from going back to this hotel and that is Food Safety: I ordered the grilled Mahi Mahi at La Palapa one afternoon. I got 2 pieces of the fish. One was clearly spoiled and smelled very bad. Unfortunately I had taken a bite before realizing this and spent that night very ill. Luckily it was only one bite otherwise the outcome could have been much worse. We are very easy going people on vacation and never let little things bother us. This was a big issue though because this kind of thing can ruin your entire vacation especially in a foreign country should you end up in the hospital. All in all we loved this hotel and would have given it 4 or 5 stars but because of this one issue we would never go back. If you go just be careful what you eat. This could be an awesome hotel if they could get the food safety under control.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
4
Hotel staff:
4
Comfort:
5
Location:
5
Value:
3
Trip purpose:

Business

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