$412 Avg/night
Rate and special offer based on Check-in: Aug 7, 2014 Check-out: Aug 10, 2014

Paradisus Cancun Resort & Spa - All Inclusive

4 stars
Blvd Kukulcan KM 16.5 Hotel Zone, Cancun, 77500
Hotel Overview
Reviewer score
4.3
out of 5
180 reviews
Awesome vacation would go back

Had a short 4 night stay and I must say everything about it was great. Aside from the obvious... See full review

  • Brent E S.
  • Jul 5, 2014
great hotel

Great staff and very helpfull. The price is pretty good deal. See full review

  • Cindy Summer
  • Jul 3, 2014
Sophisticated, beachfront resort in Cancun
Escape the daily grind of city life and retreat to a tropical paradise destination at Paradisus Cancun Resort & Spa - All Inclusive. This deluxe resort in famous Cancun features stylish accommodations housed in five pyramid-shaped buildings against the picturesque backdrop of pristine, white beach and clear, turquoise waters of the Caribbean Sea. Ideal for both family holidays and romantic getaways, Paradisus Cancun Resort offers the Royal Service, an adults-only option, and the Family Concierge, designed to ensure fun for the whole family. The resort boasts of elegant surroundings, exclusive and personalized services, and a host of recreational amenities to keep guests entertained and occupied. 

At Paradisus Cancun, tourists can play on the lighted tennis court, rejuvenate with pampering treatments at YHI Spa and tee off on the nine-hole golf course. Vacationers frolic on the beach or take a refreshing dip in the four lagoon-inspired swimming pools on site. For a diverse culinary experience, visitors can sample the variety of mouth-watering dishes ranging from Pan-Asian, Mediterranean, and South American cuisines at the 14 in-house restaurants and bars. Paradisus Cancun Resort also offers a Kids Club, car rental, beauty parlor, and wireless Internet access in key areas. 
3 Reasons To Stay
  • Beachfront location with easy access to powdery white sand beach 
  • Four lagoon pools, YHI spa, and nine-hole golf course
  • 14 restaurants and bars on site
Paradisus Cancun Resort & Spa - All Inclusive Rooms
After a day of fun at the resort, guests can kick back and relax in any of the 668 chicly appointed rooms and suites with marble floors, comfortable bed, and a private terrace that opens to scenic views of the Caribbean Sea or the Nichupte lagoon. Each of the rooms is equipped with air conditioning, 32-inch LCD TV, Internet access, safe deposit box, daily stocked mini bar, coffee maker, and ironing facilities. 
Things To Do
  • Aquaworld Cancun (0.12 mi/ 0.2 km)
  • Luxury Avenue Mall (1.25 mi/ 2 km)
  • La Isla Shopping Village (1.88 mi/ 3km) 
  • Plaza Caracol Mall (4 mi/ 6.4 km)
  • Scuba Cancun (4.18 mi/ 6.7 km)
  • Wet'n Wild Cancun (5 mi/ 8 km)
  • MUSA Cancun Underwater Museum (8.75 mi/ 14 km)

Hotel Map

21.0839 -86.7731
Area served
Cancun.
Nearby airports
Cancun International Airport (CUN).
Area description
It is located 15 minutes from the Cancuns International Airport, 20 minutes from Cancuns downtown, and only 5 minutes from the most famous shopping cent-re of the hotel zone, in front of the longest marina in Cancun Aqua-world.

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Paradisus Cancun Resort & Spa - All Inclusive Rooms

Deluxe Lagoon View Junior Suite
The Paradisus Cancun is one of the best hotels in Cancun and provides spacious Luxury Junior Suites measuring 44 m2. Enjoy the subtle soft tones and elegant aesthetics of this charming suite. Enter your own private sanctuary, oozing elegance and tranquility. Relax on your private terrace and enjoy the beautiful views of Laguna Nichupt. The Luxury Junior Suites provide a king size bed or two double beds (on request on arrival at the hotel) and offer luxurious amenities for a wonderful stay in this tropical paradise. AA, radio-alarm clock, 32 inch flat screen LCD cable TV, two direct dial telephones, modern bathroom with bathtub and rain shower, bathroom amenities, hair dryer, iron with ironing board, minibar restocked every day, coffee maker, safe large enough for laptop, marble floors, smoke detectors.
Deluxe Ocean View Junior Suite
Spacious suites measuring 44 m2, beautifully decorated in subtle soft tones with a contemporary flair. Enter your own private sanctuary, oozing elegance and tranquility. Relax on your private terrace and enjoy the incredible color of the Caribbean Sea. The Luxury Junior Suites Sea View provide a king size bed or two double beds (on request on arrival at the hotel) and offer luxurious amenities for a wonderful stay in this tropical paradise. AA, radio-alarm clock, 32 inch flat screen LCD cable TV, two direct dial telephones, modern bathroom with bathtub and rain shower, bathroom amenities, hair dryer, iron with ironing board, minibar restocked every day, coffee maker, safe large enough for laptop, marble floors, smoke detectors.
Family Concierge Luxury Lagoon View Junior Suite
The Luxury Junior Suites Family Concierge provide a king size bed or two double beds (on request on arrival at the hotel) and offer luxurious amenities for a wonderful stay in this tropical paradise. Enjoy the same amenities for the Deluxe Junior Suites and more Assistance all day long of a Family Concierge and a walkie-talkie or mobile phone for instant communication, preferential and guaranteed bookings for specialist restaurants, YHI Spa, activities and day trips, Paradisus beach kit for kids as a welcome gift during check-in, activities program for children and teenagers, exclusive activities and day trips for families such as art classes, massages, etc., bathrobes and slippers for children in the wardrobe, bathroom amenities for children (mini soaps, mini toothbrush, shower gel, mini mosquito repellent, mini towels), activities menu in the room, children's drinks in the minibar, PlayStation, on request, pillows for children, turn-down service with milk and cookies.
Family Concierge Luxury Ocean View Junior Suite
The Luxury Junior Suites Family Concierge provide a king size bed or two double beds (on request on arrival at the hotel) and offer luxurious amenities for a wonderful stay in this tropical paradise. Enjoy the same amenities for the Deluxe Junior Suites and more Assistance all day long of a Family Concierge and a walkie-talkie or mobile phone for instant communication, preferential and guaranteed bookings for specialist restaurants, YHI Spa, activities and day trips, Paradisus beach kit for kids as a welcome gift during check-in, activities program for children and teenagers, exclusive activities and day trips for families such as art classes, massages, etc., bathrobes and slippers for children in the wardrobe, bathroom amenities for children (mini soaps, mini toothbrush, shower gel, mini mosquito repellent, mini towels), activities menu in the room, children's drinks in the minibar, PlayStation, on request, pillows for children, turn-down service with milk and cookies.
Family Concierge One Bedroom Suite
The One Bedroom Suites Family Concierge come with king size bed, lounge with sofa bed and offer luxurious amenities for a wonderful stay in this tropical paradise. Enjoy the same amenities for the Deluxe Junior Suites and more Assistance all day long of a Family Concierge and a walkie-talkie or mobile phone for instant communication, preferential and guaranteed bookings for specialist restaurants, YHI Spa, activities and day trips, Paradisus beach kit for kids as a welcome gift during check-in, activities program for children and teenagers, exclusive activities and day trips for families such as art classes, massages, etc., bathrobes and slippers for children in the wardrobe, bathroom amenities for children (mini soaps, mini toothbrush, shower gel, mini mosquito repellent, mini towels), activities menu in the room, children's drinks in the minibar, PlayStation, on request, pillows for children, turn-down service with milk and cookies.
Royal Service Deluxe Lagoon View Junior Suite
Special welcome cocktail, refreshing scented towel, high speed Internet, 24 hour room service, butler service: unpacking and repacking of suitcases, shoe shining, Ironing of clothes on arrival (once per stay), special bath preparation (*), pool Concierge offering cold drinks, towels, fruit and more Personalized turn-down Service, personalized pillow men, daily newspaper delivery, laundry service (*), special aromatherapy menu in the room. Enjoy an elegant lounge for private check-in and check-out with library, free internet, daily continental breakfast buffet, coffee and drinks during the day, international press, cocktails and aperitifs in the evening, preferential and guaranteed bookings for specialist restaurants, YHI Spa, activities and day trips, private Royal Service pool, 3 whirlpools and Bali beds (prior booking required).
Royal Service Luxury Lagoon View Junior Suite
Special welcome cocktail, refreshing scented towel, high speed Internet, 24 hour room service, butler service: unpacking and repacking of suitcases, shoe shining, Ironing of clothes on arrival (once per stay), special bath preparation (*), pool Concierge offering cold drinks, towels, fruit and more Personalized turn-down Service, personalized pillow men, daily newspaper delivery, laundry service (*), special aromatherapy menu in the room. Enjoy an elegant lounge for private check-in and check-out with library, free internet, daily continental breakfast buffet, coffee and drinks during the day, international press, cocktails and aperitifs in the evening, preferential and guaranteed bookings for specialist restaurants, YHI Spa, activities and day trips, private Royal Service pool, 3 whirlpools and Bali beds (prior booking required).
Royal Service 1 Bedroom Suite
The One Bedroom Suites Royal Service come with king size bed, lounge with sofa bed and offer luxurious amenities for a wonderful stay. Special welcome cocktail, refreshing scented towel, high speed Internet, 24 hour room service, butler service: unpacking and repacking of suitcases, shoe shining, Ironing of clothes on arrival (once per stay), special bath preparation (*), pool Concierge offering cold drinks, towels, fruit and more Personalized turn-down Service, personalized pillow men, daily newspaper delivery, laundry service (*), special aromatherapy menu in the room. Enjoy an elegant lounge for private check-in and check-out with library, free internet, daily continental breakfast buffet, coffee and drinks during the day, international press, cocktails and aperitifs in the evening, preferential and guaranteed bookings for specialist restaurants, YHI Spa, activities and day trips, private Royal Service pool, 3 whirlpools and Bali beds (prior booking required).

Amenities

  • All inclusive
  • WiFi
  • Free parking
  • Outdoor pool
  • No smoking rooms/facilities
General
No smoking rooms/facilities
Concierge
Elevators
Activities
Outdoor pool
Fitness center or spa
Spa
Golf
Tennis
Dining
All inclusive
Bar/Lounge
Restaurant
24 hour room service
Services
Business center
Laundry service
Childcare Service
In-Room Safe
Tour desk
Meeting/Banquet facilities
Barber/Beauty shop
Conference facilities
Doctor on call
Gift shop
Currency exchange
Internet
WiFi
Parking
Free parking
Accessibility
Handicapped rooms/facilities
Public areas wheelchair accessible for disabled
Audible emergency alarm for sight impaired guest
Wheelchair accessible elevators
Visual emergency alarm for hearing impaired guest
Ramp access to buildings

Nearby points of interest

  • Avenida Kukulkan: 0.9 mi
  • Playa Delfines: 1.4 mi
  • Iberostar Cancun Golf Course: 1.7 mi
  • Interactive Aquarium: 1.9 mi
  • El Rey Ruins: 2 mi
  • Wet'n Wild Cancun: 3.8 mi
  • Dolphinaris Cancun: 4.1 mi
  • Playa Tortugas: 4.7 mi
  • Museo Maya de Cancun: 4.7 mi
  • Dubai Palace Casino: 5.3 mi
  • Riviera Cancun Golf: 5.5 mi
  • Avenida Tulum: 6.3 mi

Dining

La Perla
Is located in the south pool area, specializing fresh fish and the brilliant Caribbean background, in La Perla serves the best fish dishes Cancun.
La Palapa
Its an exclusive area for VIP Guests Royal Service, that provides personal attention facing the Caribbean Sea, in one of the most beautiful and privilege beaches of Cancun
BARS
Cocos Bar, Pool Bar, Avenue Bar, Red Lounge, Toji and Blue Agav
Naos
Everyone is welcome to this sumptuous International breakfast, lunch and dinner buffet style.
Fuego
Latin fusion gastro bar treats diners to spicy ceviche and a raw bar.
Vento
Mediterranean Cooking Experience with molecular techniques and involves your senses and discover the best of cutting-edge culinary trend.
Market Grill
Swords, flavor, aroma, heat and most impressive show with the Rodizzio and the view of the Caribbean Sea. The Market is a carnival of meat, with the healthy side of Paradisus Natural.
Mole & Tacos
Restaurant Mole presents cutting-edge Mexican food with roots that give it that great personality and special recognition, at Tacos enjoying the our most traditional and Mexican tacos culture, in an atmosphere with private cantina and bar where the cool origins, tradition and new styles come together to make the best night of your visit to Mexico.
Bana
A place where you experience the contemporary Asian fusion with a sushi bar.
Tempo by Martin Berastegui
Cuisine with kindness, charm and professionalism, view our oriental gardens, enhanced by an atmosphere of romance, soft piano music and unique details with a select international cellar available for private dining and personalized attention of our Sommelier Carlos Duarte

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (180)

Ratings and reviews for Paradisus Cancun Resort & Spa - All Inclusive

Overall score

4.3 / 5
5.01.0
180 out of 180
Amenities:
4.3
Room cleanliness:
4.4
Hotel staff:
4.5
Room comfort:
4.3
Location:
4.6
Value:
4.3

92% would recommend to a friend.

Sort by:
Review of Paradisus Cancun Resort & Spa - All Inclusive

Reviewer score

4
5.01.0
aarony
new york
Jul 7, 2014

great hotel

big ! Pradisus is huge, good market grill and local people are friendly...little bit expansive but its worthy for a good relax vaction

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
3
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
4
Sightseeing tip: Short drive from hotel

local flee market is great, cheap price with many choices

Review of Paradisus Cancun Resort & Spa - All Inclusive

Reviewer score

4
5.01.0
slemon
Toronto, Canada
Jul 6, 2014

Awesome family vacation

The staff and amenities were great. The food in all the restaurants was fantastic. There was always something for the kids which the staff readily shared with us. The room was clean and quite comfortable. The pool and beach were both impeccable. If you want a spot by the pool, get down early and stake your spots.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
4
Money-saving tip: Not Applicable

Bring lots of sunscreen. More than you think you will need as replacing it there is 3 or 4 times more expensive than at home...

Review of Paradisus Cancun Resort & Spa - All Inclusive

Reviewer score

5
5.01.0
Brent E S.
New Jersey
Jul 5, 2014

Awesome vacation would go back

Had a short 4 night stay and I must say everything about it was great. Aside from the obvious surroundings, what made this stay even better was how friendly the staff was. We've stayed at other Caribbean locations and the friendliness of the staff has been average at best. At Paradisus they try to go above and beyond to make you feel welcome. If your adults without kids, I recommend going for the royal service. You will have your own lounge and pool for adults only and it's a lot quieter than the main pool.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
5
Entertainment tip: In Hotel

Avenue Bar.

Review of Paradisus Cancun Resort & Spa - All Inclusive

Reviewer score

4
5.01.0
Anonymous 2014
New jersey
Jul 5, 2014

Family

Food choice was less , also less staff compared to other resort. Resturants were good but gave very late times for dinner like 10pm. The rooms air condition was so noisy and made it difficult To sleep . Over all i have been to six other resorts and there was too much wakling from main lobby to room compared to the other places i have been. Also we had to get up early just to save a spot on the beach.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
3
Room comfort:
2
Location:
4
Value:
3
Review of Paradisus Cancun Resort & Spa - All Inclusive

Reviewer score

5
5.01.0
Cindy Summer
Sugarland, Texas
Jul 3, 2014

great hotel

Great staff and very helpfull. The price is pretty good deal.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
5
Dining tip: Short walk from hotel

need to make reservation for restaurant one day in advance.

Review of Paradisus Cancun Resort & Spa - All Inclusive

Reviewer score

4
5.01.0
vdcapitan
Miami, Florida
Jul 2, 2014

Great family memories!

I do not want to compare with other hotels or chains. But overall the experience was great, lot of pool space, great beach, good food. Staff is very well trained for service.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
4
Room comfort:
3
Location:
4
Value:
3
Dining tip: Short drive from hotel

PUERTO MADERO, argentinian steak house. A must go.

Review of Paradisus Cancun Resort & Spa - All Inclusive

Reviewer score

2
5.01.0
love of travel
New York
Jul 1, 2014

Bad service

The dinner reservations policy and service was terrible. No matter what time we called to make the reservations we were told the only times available were 6pm or 10pm and the frustrating part about that was we would walk by the restaurant around 7/8/9pm and it would be empty. The staff suggested to call at 7am to make the dinner reservations (which i felt was ridiculous, im on vacation the last thing i want to do is wake up at 7am!) but i did at 7:30am & we were told the same thing that the restaurant is booked and the olnly time they can seat us is 6pm or 10pm. The service at the restaurants was very slow in regards to bringing out our food and drinks. The pools are not friendly to those that dont know how to swim, the pools were all very deep, which was a problem for my entire family since we cant swim; im 5'2 and i had to hang around by the stairs. By the pool the waiters were understaffed & therefore it would take awhile to receive our drinks/food. Also, they were always out of towels by the pool. In our bathroom on the vanity we had tiny bugs crawling (im not sure what type but it looked similar to fruit flys). Room service was aweful! the wait would be 1hr and 30 mins and they will inform you of that at least. Other than that our rooms were clean. The hotel itself is beautiful and they had a different show every night which was amazing! i would not recommand this hotel. I value good service, friendly helpful staff and i didnt receive that at this hotel.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
2
Room comfort:
4
Location:
4
Value:
3
Dining tip: In Hotel

Dinner reservations need to be made a day ahead and I suggest to call to make the dinner reservations at 7am. If you call at a later time they will tell you its booked & the only seating time they have is 6pm or 10pm.

Review of Paradisus Cancun Resort & Spa - All Inclusive

Reviewer score

5
5.01.0
Nani Susi
Phoenix AZ
Jun 30, 2014

Anniversary a trip

This is a beautiful hotel, the staff is friendly and very helpful. We were there for 6 days and enjoyed it very much. They did ask if we wanted to go listen to a some kind of sales presentation. We said no and were not asked again. Very relaxing vacation. Food was good in the restaurants we tried. We normally don't go to buffets but we really liked this one. The spa was great!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Dining tip: In Hotel

Make sure you make reservation as soon as you can in the morning for the next day to insure you can o to the restaurant of your choice. A couple of times by the time we got there we only had a choice of two restaurants or the hour was 6pm or 10pm.

Review of Paradisus Cancun Resort & Spa - All Inclusive

Reviewer score

4
5.01.0
Smjcook
North Plainfield
Jun 30, 2014

Great family getaway

We honeymooned here 18 years ago and were blessed to be able to return with our tween and teen. The lobby is still impressive with the hanging vines and marble. The air conditioning is set on LOW in the lobby and rooms but we soon found that it was the norm throughout the local establishments. Maid service was no where near what we experienced 18 yrs ago (just about every time we left the room someone was in to straighten or turn down w/a mint) but we then realized that 1 maid was servicing most of our floor and being overworked. Pool was very clean and well kept. Beach was gorgeous. We enjoyed the beach Bali beds and the superb service from Jorge, Jonathan and Enrique. They kept the drinks and food coming with a smile and great sense if humor. The Bali bed rental was a little steep ($50 for back beds and $100 for front ones per day) but we splurged for 4 days and we felt that it was money well spent. Overall we would recommend the Paradisus. The staff was great but I think that the industry is watering down service and amenities.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
3
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
4
Review of Paradisus Cancun Resort & Spa - All Inclusive

Reviewer score

4
5.01.0
Jexenia
New York
Jun 30, 2014

Good family getaway

I have a good time in Paradisus Cancun. The staff are courteous. The hotel is very clean. The food was ok. They need to improve in the variety of the food serve at the buffet. They serve almost the same food every day.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
4
Dining tip: Short drive from hotel

Ruth Stack house

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