Hotel details


 to  12/21/2009 - 12/23/2009

 

Omni Cancun Hotel & Villas

Blvd..Kukulcan, L-48, Km. 16.5, M.53, Cancun, 77500

of San Francisco Int'l airport

4 stars out of 5

Check in:
Check out:

Guests:
|
Rooms:

 
 


Room Availability

There are only a few rooms left at this price, so we encourage you to book as soon as possible. Keep in mind that room availability can change at any time as demand changes, and when availability at a particular price runs out, the price for the room may increase.

Terms and conditions

The amenities and/or facilities may not be located at this hotel, but within a reasonable distance and additional charges may apply for use. All information has been provided by this hotel.

Hotel policies

Check-in: 1500
Check-out: 1200
Local currency: USD

Nice beaches, pristine Villas for families, majestic lagoon sunsets, spectacular ocean views and unparalleled service makes it the perfect choice for your resort getaway in breathtaking Cancun, Mexico. all inclusive plan also available.

353 rooms and luxury villas located on one of Cancun's most spectacular beachfronts that offer friendly service from one of the island's truly tenured staff.

True Mexican artwork, decor and flair adorn this tropical full service resort. Three cascading pools flow through lush palm- filled gardens leading to an expansive wide sandy beach complete with a restaurant and Jacuzzi beach overlooking the majestic Caribbean Sea.

With 3 entertaining restaurants, a snack bar, room service and 4 unique "watering holes", there are not enough diversions to satisfy the most discriminating palate.

A complete Cybex gym and Pevonia Spa for those who wish to indulge the body, mind and spirit, as well as tennis and daily social activities are available.

An upscale all-inclusive meal and beverage option with premium brands and "a la carte" dining is also available at this resort.

Amenities:
Health club
Handicapped access
3 pools
Business center
3 restaurants
Room service
Concierge full service spa
Cybex gym
Car rental
Tennis
2 Jacuzzi's
Daily social activities

Other features include:
Water and beach volleyball on site
Nearby Marina Aqua world offers water sports and scuba diving excursions
Close to La Isla and Plaza Kukuclan Shopping Malls
Interactive Aquarium
Cancun Nightlife and Ruins Del Rey
Next door to 18-hole golf course
Guests are only allowed to smoke in outdoor areas. All indoor areas are smoke free.*No Cash Policy at The Omni Cancun* In order to expedite service to our guests & improve their experience, we are moving to a "no cash" environment within our hotel. All guests will establish credit upon check-in and will only need to sign there consumptions to their room during the stay and make one easy payment upon checkout. Guests are asked for a credit card upon check-in. If they do not have a credit card, they will be asked to put down a $200 USD deposit per room per stay and if for any reason they do not use the $200 deposit during their stay, they will be refunded the unused portion upon checkout. Gift shops and tobacco purchases may be made with cash.

WEDDING PACKAGE
Basic Ceremony, Set up, King Ocean View Balcony(Bride and Groom), Round Wedding Cake, 1 Bottle of Domestic Champagne, Music Set up during the ceremony, Wedding Planner, Romantic Turn down for the couple every night, SPA10% off (Make-up, Hair style, manicure, pedicure service), Late check out, until 4:00 PM (subject to availability), Upgrade to a Romantic Junior Suite King Bed (If reserved or any kind of the wedding 60 days in advance), Valid from July 28, 2009 - December 23, 2009, Minimum 12 rooms reserved on this site for a minimum of 3 nights
Minister or Judge Service, fee is not included
For legally wedding, special requirements will be apply
Free wedding package must be reserved and paid in advance at least 45 business days prior to arrival at the resort and will not apply if requested on site, for more than 25 rooms reserved for a minimum of 3 nights, the Hotel will offer to the Wedding Couple: 1 COKTAIL HOUR, (after the ceremony), Limited Bar options.
Package and offers ONLY applies if wedding banquet dinner is being held at OMNI CANCUN

Hotel policies

Check-in: 1500
Check-out: 1200
Local currency: USD


Terms and conditions

The amenities and/or facilities may not be located at this hotel, but within a reasonable distance and additional charges may apply for use. All information has been provided by this hotel.

Reviews from our customers

Overall score

4.2 out of 5

(94 reviews)

Hotel reviews: About the scores

Reviews and scores for each hotel are collected from customers who purchased a stay at that hotel.

Reviewers are asked to rate a variety of hotel attributes on a scale of 1 to 5. The highest possible score is "5," meaning the user was "very satisfied," while "1" is the lowest, meaning the user was "very dissatisfied."

The "overall score" is an average of all reviewer scores submitted for a hotel.

About the scores

1
2
3
4
5
Amenities
 
Maintenance
 
Hotel Staff
 
Room Comfort
 
Location
 
Value
 
See all reviews

Hotel address: Blvd..Kukulcan, L-48, Km. 16.5, M.53, Cancun, Mexico  77500  

 
 

Area served

Cancún, Mexico.

Area airports

Cancún International Airport (CUN): Airport exit to Zona Hotelera - Approximately 9 miles.

Description

The Cancún Hotel Zone, filled with resorts and amenities, lines the beach and lagoon shores along 14-mile-long Cancún Island. Up north, by Mujeres Bay, you’ll find calm beaches for sunning and swimming. Shopping malls, restaurants, and nightclubs are clustered mid-island.

Amenities

  • Internet Access
  • Handicapped rooms/facilities
  • Concierge
  • Fitness room
  • Restaurant
  • Meeting/banquet facilities
  • Conference Facilities
  • Health Club
  • Pool
  • High Speed Internet
  • Room service
  • Free Parking
  • Spa services
  • Business center

Dining

La Paloma

Air-conditioned, serves breakfast, lunch and dinner daily in a true Mexican atmosphere.

Da Vinci's

Air-Conditioned, Italian restaurant serves dinner six days a week in an Elegant Atmosphere.

Kuku's Jacuzzi Beach Bar

Serves cocktails daily in a Jacuzzi with a wonderful view of the Caribbean Sea.

Pina Colada Bar and Restaurant

Open air, in front of the Caribbean, serves breakfast, and lunch daily.

Meeting facilities

12,000 sq. ft. of flexible meeting space with a Grand Ballroom, foyer and three breakouts. Beautiful outdoor patios, promenades and beachfront facilities for festive theme parties and events.

Please enter check-in and check-out dates to the right to select a room

All Inclusive Lagoon View Room sleeps 4:

Guestroom with one king or two double beds and tasteful regional hardwood furnishings and tropical decor with balcony or enclosed terrace with patio furnishings.
- Individual central air conditioning
- Two telephones
- Data-port
- Mini-bar
- Iron and ironing board
- Coffee maker
- Safe
- Full length and make-up mirrors
- Remote control cable television
- Radio alarm clock
- Hairdryer
- Table with two chairs.
All set in comfortable, spacious surroundings. Upscale all inclusive meal plans with premium beverages and "a la carte" dining included.

Lagoon View Room - European Plan sleeps 4:

Guestroom with one king or two double beds and tasteful regional hardwood furnishings and tropical decor with balcony or enclosed terrace with patio furnishings.
- Individual central air conditioning
- Two telephones
- Data-port
- Mini-bar
- Iron and ironing board
- Coffee maker
- Safe
-Full length and make-up mirrors
- Remote control cable television
- Radio alarm clock
- Hairdryer
- Table with two chairs.
All set in comfortable, spacious surroundings.

Two Bedroom Villa with Loft European Plan sleeps 6:

Luxury three story villas with one king, one double and two twin beds and tasteful regional hardwood furnishings and tropical decor complete with:
- Full kitchen
- Living and dining room
- Three and one half baths
- Two full bedroom and a loft
- Sleeps up to six
- Individual central air conditioning
- Patio that opens up to the garden and pool areas
- Balconies
- Remote control cable television
- Radio alarm clock
- Safe
- Iron and ironing board
- Hairdryers
- Telephones with dataports
- Third floor balcony offers a nice ocean view.

Ocean View Room European Plan sleeps 4:

Guestroom with one king or two double beds and tasteful regional hardwood furnishings and tropical decor with balcony or enclosed terrace with patio furnishings.
- Individual central air conditioning
- Two telephones
- Data-port
- Mini-bar
- Iron and ironing board
- Coffee maker
- Safe
- Full length and make-up mirrors
- Remote control cable television
- Radio alarm clock
- Hairdryer
- Table with two chairs.
All set in comfortable, spacious surroundings.

Hotel policies

Check-in: 1500
Check-out: 1200
Local currency: USD


Terms and conditions

The amenities and/or facilities may not be located at this hotel, but within a reasonable distance and additional charges may apply for use. All information has been provided by this hotel.

Reviews from our customers

Overall score

4.2 out of 5

(94 reviews)

Hotel reviews: About the scores

Reviews and scores for each hotel are collected from customers who purchased a stay at that hotel.

Reviewers are asked to rate a variety of hotel attributes on a scale of 1 to 5. The highest possible score is "5," meaning the user was "very satisfied," while "1" is the lowest, meaning the user was "very dissatisfied."

The "overall score" is an average of all reviewer scores submitted for a hotel.

About the scores

1
2
3
4
5
Amenities
 
Maintenance
 
Hotel Staff
 
Room Comfort
 
Location
 
Value
 

What makes Orbitz reviews unique

  • Exclusive insights and feedback: We only accept reviews from customers who have booked a stay at this hotel. This helps ensure we get the most trustworthy opinions and observations possible.
  • Quick tips: Get the most out of your stay with practical, money-saving tips on what to do, where to eat and how to get around.

How to Submit a Review

Hotel reviews can be submitted any time after your trip dates have passed. Simply log into your My Trips and select Past Trips from the left hand navigation section. Select the trip with the hotel you wish to review and click the "Write a review" link displayed next to the hotel portion of your itinerary.

Once complete, your review should be visible on the site within 2-3 business days.

What makes Orbitz reviews unique

How to submit a review

Most recent reviews

Score

5 out of 5

First Timer

Acire Dec 1, 2009

Would recommend to a friend!

I loved the stay at the Omni Cancun. The staff was super friendly and the view was breathtaking. I recommend spending that ... little extra on the all-inclusive and the ocean-view. With everything we drank and ate it was well worth it. Everywhere you were in the hotel there was someone there to help you with any information or serve you drinks. It was relaxing, breathtaking, and a royal experience. We are already making plans to return.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
4
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Family


Expand full review

Score

4 out of 5

Quick tip

Maya

Lynne Nov 30, 2009

Would recommend to a friend!

The hotel was great and the concierge staff were extremely helpful in trying to assist me with the transfer from Grey lines ... back to the airport. Do not buy any of the packages including transfer from [...]. The local representatives will not give you a fixed time when they will pick you up at a hotel for tours or transfer back to the hotel. An appointment was made for me with a Grey line representative. He did not show up. Promises from the local representatives to call me back were ignored. After three days a firm appointment was made. As I did not trust them, I took a taxi back to the airport. The driver was speeding and the police stopped him. He paid 350 pesos - no ticket. I assume the police pocketed the money.

Hotel features (5=best, 1=worst)
Amenities:
2
Room comfort:
1
Hotel check-in:
1
Maintenance:
2
Location:
2
Room cleanliness:
1
Hotel Staff:
1
Value:
2
Dining options:
4

Traveler type: Single

Dining tip, Short Walk

Stores to buy food close by as food in hotel is very expensive. The Cancun Airport is the most expensive one I have encountered. Take your own food!


Expand full review

Score

4 out of 5

November Getaway

Amigosxthree Nov 24, 2009

Would recommend to a friend!

The staff at the hotel were fantastic. Very friendly and helpful. Hotel and rooms were very clean and the food at the ... restaurants was very good. The only complaint I had was that the hotel room (Lagoon Side) was noisy from exterior noise, ie: hotel coolers, water treatment plant, bar music. We also took a couple of trips with Grey Line tours, they were all great tours. Had one glitch with one of the tours on pickup but Grey Line corrected the problem. Also used Grey Line for shuttle to and from the airport. Pick up from the airport was good put the return trip to the airport was not. The shuttle showed up 20 minutes late for pick up because the first passengers were late, thus putting the shuttle off schedule. Not entirely Grey Lines fault but they should have a policy in effect that limits the time they wait for passengers. In Grey Lines defense I informed the driver that we needed to get to the airport for our flight and he contacted the main office and they agreed to make other arrangements for the last pick up and took us straight to the airport, so we could make our flight home. Last note I would highly recommend the Chichen Itza and Selvatica Zip-line tours. Both were excellent tours.

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
4
Hotel check-in:
5
Maintenance:
4
Location:
4
Room cleanliness:
4
Hotel Staff:
5
Value:
4
Dining options:
4

Traveler type: Family


Expand full review


See all 94 user reviews

Reviews represent the opinions of Orbitz customers, not of Orbitz or its staff.

Quick tips from our users

Dining tip, Short Walk

Stores to buy food close by as food in hotel is very expensive. The Cancun Airport is the most expensive one I have encountered. Take your own food!

--Lynne, Michigan Nov 30, 2009

Shopping tip, Short Drive

ALWAYS GO TO "LA ISLA"...HOPE THE SPELLING IS CORRECT...AND GO AT NIGHT WHEN THE LIGHTS ARE ON...IT IS SHOPPING AREA THAT YOU WILL GET A BIG KICK OUT OF...HAVE FUN.

--CHIP, SPRINGFIELD, MISSOURI Nov 13, 2009

Money savers tip

do your research on standards of tipping because we learned it's not the same as in the u.s.

--chica bonita, denver, colorado Nov 5, 2009

See all quick tips

Reviews from our customers

Overall score

4.2 out of 5

(94 reviews)

Hotel reviews: About the scores

Reviews and scores for each hotel are collected from customers who purchased a stay at that hotel.

Reviewers are asked to rate a variety of hotel attributes on a scale of 1 to 5. The highest possible score is "5," meaning the user was "very satisfied," while "1" is the lowest, meaning the user was "very dissatisfied."

The "overall score" is an average of all reviewer scores submitted for a hotel.

About the scores

1
2
3
4
5
Amenities
 
Maintenance
 
Hotel Staff
 
Room Comfort
 
Location
 
Value
 

How to submit a review

Sort reviews by: most recent | highest rating | lowest rating

Expand all reviews

Score

5 out of 5

First Timer

Acire Dec 1, 2009

Would recommend to a friend!

I loved the stay at the Omni Cancun. The staff was super friendly and the view was breathtaking. I recommend spending that ... little extra on the all-inclusive and the ocean-view. With everything we drank and ate it was well worth it. Everywhere you were in the hotel there was someone there to help you with any information or serve you drinks. It was relaxing, breathtaking, and a royal experience. We are already making plans to return.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
4
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Family


Expand full review

Score

4 out of 5

Quick tip

Maya

Lynne Nov 30, 2009

Would recommend to a friend!

The hotel was great and the concierge staff were extremely helpful in trying to assist me with the transfer from Grey lines ... back to the airport. Do not buy any of the packages including transfer from [...]. The local representatives will not give you a fixed time when they will pick you up at a hotel for tours or transfer back to the hotel. An appointment was made for me with a Grey line representative. He did not show up. Promises from the local representatives to call me back were ignored. After three days a firm appointment was made. As I did not trust them, I took a taxi back to the airport. The driver was speeding and the police stopped him. He paid 350 pesos - no ticket. I assume the police pocketed the money.

Hotel features (5=best, 1=worst)
Amenities:
2
Room comfort:
1
Hotel check-in:
1
Maintenance:
2
Location:
2
Room cleanliness:
1
Hotel Staff:
1
Value:
2
Dining options:
4

Traveler type: Single

Dining tip, Short Walk

Stores to buy food close by as food in hotel is very expensive. The Cancun Airport is the most expensive one I have encountered. Take your own food!


Expand full review

Score

4 out of 5

November Getaway

Amigosxthree Nov 24, 2009

Would recommend to a friend!

The staff at the hotel were fantastic. Very friendly and helpful. Hotel and rooms were very clean and the food at the ... restaurants was very good. The only complaint I had was that the hotel room (Lagoon Side) was noisy from exterior noise, ie: hotel coolers, water treatment plant, bar music. We also took a couple of trips with Grey Line tours, they were all great tours. Had one glitch with one of the tours on pickup but Grey Line corrected the problem. Also used Grey Line for shuttle to and from the airport. Pick up from the airport was good put the return trip to the airport was not. The shuttle showed up 20 minutes late for pick up because the first passengers were late, thus putting the shuttle off schedule. Not entirely Grey Lines fault but they should have a policy in effect that limits the time they wait for passengers. In Grey Lines defense I informed the driver that we needed to get to the airport for our flight and he contacted the main office and they agreed to make other arrangements for the last pick up and took us straight to the airport, so we could make our flight home. Last note I would highly recommend the Chichen Itza and Selvatica Zip-line tours. Both were excellent tours.

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
4
Hotel check-in:
5
Maintenance:
4
Location:
4
Room cleanliness:
4
Hotel Staff:
5
Value:
4
Dining options:
4

Traveler type: Family


Expand full review

Score

4 out of 5

Good and clean with friendly staff

Not Applicable Nov 18, 2009

Would recommend to a friend!

The hotel staff were friendly and generous, the food was fairly good and the staff accomodate and went out of their way to ... satisfy you. The show and dancers on Monday night was very good, probably, one more show will be better. The Caracol Travel were wonderful transporting us to the airport on time and their Travel Rep Mara Campa was genuine and stood behind her word with her pleasant personality. I recommend her very highly. The Di Vincie Restaurant was excellent with delicious food and wonderful staff : [...] were good help in selecting appetizers . The outside beach service staff were wonderful and very friendly. One negative, the beach is not recommended for swiming because of the many rocks.

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
4
Hotel check-in:
4
Maintenance:
4
Location:
3
Room cleanliness:
4
Hotel Staff:
5
Value:
5
Dining options:
4

Traveler type: Friends


Expand full review

Score

5 out of 5

Quick tip

OMNI VACATION

CHIP Nov 13, 2009

Would recommend to a friend!

WE HAVE BEEN TO THE OMNI RESORT MANY TIMES OVER THE LAST 12 YEARS...WE HAVE FOUND THE STAFF GREAT AND THE RESORT VERY ... COMFORTABLE...THE LOCATION IS GOOD FOR TRAVELING DOWN TO SHOPPING AREAS OR JUST BEING IN A QUIET AREA OF THE HOTEL ZONE...AND USUALLY THEY HAVE A GREAT BEACH...THIS TIME HURRICANE "IDA" HIT US 3 DAYS INTO OUR TRIP...NO BIG DEAL...THE STAFF WERE NOT WORRIED AND SO WE WERE NOT WORRIED EITHER...WE ENJOY THIS HOTEL AND PLAN ON GOING BACK AGAIN...IT IS LIKE HOME TO US NOW.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
4
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples

Shopping tip, Short Drive

ALWAYS GO TO "LA ISLA"...HOPE THE SPELLING IS CORRECT...AND GO AT NIGHT WHEN THE LIGHTS ARE ON...IT IS SHOPPING AREA THAT YOU WILL GET A BIG KICK OUT OF...HAVE FUN.


Expand full review

Score

4 out of 5

Quick tip

Superb time!

chica bonita Nov 5, 2009

Would recommend to a friend!

Very clean and staff super friendly and helpful. Our concierge went out of his way to get us information on festivals for ... day of the dead celebration. Anything we needed they accomodated. Quiet hotel and awesome pools and wait staff! highly recomend!

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
3
Room cleanliness:
5
Hotel Staff:
5
Value:
3
Dining options:
3

Traveler type: Friends

Money savers tip

do your research on standards of tipping because we learned it's not the same as in the u.s.


Expand full review

Score

4 out of 5

It's O.K., but definitely NOT the best

CancunRocks Nov 2, 2009

CANCUN IS AMAZING! It's the 7th time I visit and I can't get enough of this beautiful vacation spot! Overall the Omni is ... good, yet it lacks in so many ways. The hotel is spotless, the rooms were good and the service is FANTASTIC! Now here's the bad part: it's obvious the beach hasn't been repaired after the hurricane, in fact, it's almost non-existant. There are too many big rocks on the beach that make for a dangerous swim. If you love the beach and the ocean itself, then this isn't where you want to stay. If you spend most your time in or by the pool, then go for it! Oh...if you have difficulty walking long distances or climbing stairs, then this is NOT the hotel for you. There is a long walk from the street to the property and a steep walk up to the hotel lobby (there are no elevators to take you to the lobby). Then there are stairs to go down to the pool/restaurant area - again, there isn't an elevator or ramp to take you there. Very expensive food, don't eat or drink there - it's best to visit one of the many great restaurants in Cancun (or look into all inclusive). When the staff tries hitting you up for a talk/tour of the hotel (it's a sell, sell, sell talk), tell them you've done it before and aren't interested, they should leave you alone after that.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
1
Room cleanliness:
5
Hotel Staff:
5
Value:
3
Dining options:
4

Traveler type: Family


Expand full review

Score

3 out of 5

Quick tip

Pretty nice hotel,dont use this website!

[...] Oct 27, 2009

Would recommend to a friend!

Good- Two bars on the beach! It was very pretty to sit and eat lunch or enjoy a beverage. We walked up and down the beach and ... no other hotel(close to ours) had such nice amentities on the beach. Bad-Couldnt swim on the beach. There were rocks the width of driveways pertruding from the sad all along the shoreline.

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
2
Hotel check-in:
1
Maintenance:
4
Location:
3
Room cleanliness:
4
Hotel Staff:
3
Value:
3
Dining options:
4

Traveler type: Couples

Money savers tip

[...]


Expand full review

Score

4 out of 5

Quick tip

OMNI Overall Very Nice

Hey Rum Punch! Oct 27, 2009

Would recommend to a friend!

Vacationed during 'Off Season'. Resort quiet, clean, drinks very good after getting to know the bartenders. Food got ... redundant for All-Inclusive. Did resort 'Tour'... Got impatient after fourth arm-twister to buy. Not much of a beach. Would we go again? Sure.

Hotel features (5=best, 1=worst)
Amenities:
3
Room comfort:
4
Hotel check-in:
4
Maintenance:
4
Location:
4
Room cleanliness:
4
Hotel Staff:
4
Value:
4
Dining options:
3

Traveler type: Couples

Recreation/Attractions tip

Isla Mujeras. Fun for a day. Chichen Ista... very insightful, beautiful ruins.


Expand full review

Score

4 out of 5

Wonderful Place

Nana Oct 26, 2009

Would recommend to a friend!

Our stay at Omni was great! After the horrible experience with all the timeshare sales people at the Cancun airport arriving ... at the Omni was a relief. Their staff is very friendly and helpful. They are always trying to make you feel at home. We didn't get the all-inclusive plan because we don't like to spend a lot of time in the hotel. We did a lot of sightseeing (Tulum, Xel-Ha, Xcaret, Chichen Itza, Isla Mujeres, Playa del Carmen and Cozumel.) So, we were only able to enjoy the pools one day. All 3 pools were very clean and family-friendly. We also had breakfast at La Paloma. They have a really good Mexican breakfast buffet, but it is expensive like everything in Cancun. Also, I really recommend that you go to Chichen Itza and Xcaret because they are beautiful places. Don't forget to stay for the night show in Xcaret!

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Family


Expand full review

Score

4 out of 5

Still fnendly and accomodating

Rickontheroad Oct 21, 2009

Would recommend to a friend!

With all the hotels along the strip part of me wanted to try another resort on my first trip back to Cancun in 20 years. But ... the other part remembered how friendly the staff had been and what a wonderful trip that was. Well, the second part won out. Now married I returned with my wife to find that this hasn't changed. Yes, the beach is about half as wide as it was before hurricane Wilma(see pre Wilma photos on hotel website) but they still keep what's left looking good. Just imagine a narrower beach and the photos are still representative of how the hotel looks. I still feel it's the best designed pool area of the all the hotels on this end of the strip down to Club Med and that was another major draw. But in the end it was the customer service that brought me back. With the beautiful Carribean sea as the common backdrop of all these hotels, it's the friendly faces and good times that make all the difference. I hope the hotel manager shares these reviews with the employees because if wasn't for them I'm sure I would have chosen another resort this time around. And it's probably what will bring me back next time as I'm sure it has many others over the years.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
4
Maintenance:
5
Location:
4
Room cleanliness:
5
Hotel Staff:
5
Value:
4
Dining options:
4

Traveler type: Couples


Expand full review

Score

5 out of 5

Quick tip

wonderful stay

anniversary trip! Oct 13, 2009

Would recommend to a friend!

Everything was clean, staff was very friendly. Don't do all inclusive, plenty of other places to eat. Food in restaurants is ... a little over priced, but still good quality. Overall a wonderful stay, great location. Hotel is beautiful, views are amazing. Still no beach, but beautiful anyway

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
3

Traveler type: Couples

Dining tip, Short Drive

Hacienda Sisal near the mall is the best food you will ever eat


Expand full review

Score

5 out of 5

Quick tip

Just a great overall experience!

PHM Oct 11, 2009

Would recommend to a friend!

Although an older hotel, the current presentation and overall building is in excellent shape. Many pools and so many places ... to sit around in the sun. Bathrooms all over the grounds and the single bunch of friendly staff members you will ever experience. Rooms were spotless and the views terrific. We especially enjoyed the daily towel-animal figures. Go, enjoy and you will not be sorry.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
4

Traveler type: Couples

Dining tip, Short Drive

Breakfast is terrific.


Expand full review

Score

4 out of 5

Good times!

Ready to go again! Sep 28, 2009

Would recommend to a friend!

We have enjoyed the Omni Hotel for several years, and part of the reason we have continued to return is because of their ... excellent staff. Unfortunately, one of our favorites that always took such good care of us, is no longer there, but other staff were very helpful. We had a few maintenance problems with our room, but they took care of the problems in a very timely manner. However, we did have a "sewer" smell from our bathroom sink that caused us to have to close the drain all the time because of the odor, but it was still okay - we just couldn't make ourselves call the 3rd time for service since we were only there for 4 nights!! But otherwise it was very enjoyable!

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
4
Hotel check-in:
4
Maintenance:
3
Location:
4
Room cleanliness:
4
Hotel Staff:
4
Value:
4
Dining options:
3

Traveler type: Couples


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Score

3 out of 5

Gio

gio Sep 23, 2009

Would recommend to a friend!

It was a good stay ...

Hotel features (5=best, 1=worst)
Amenities:
3
Room comfort:
3
Hotel check-in:
3
Maintenance:
4
Location:
4
Room cleanliness:
4
Hotel Staff:
4
Value:
3
Dining options:
2

Traveler type: Couples


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Score

5 out of 5

Unbeatable location for the price

best vacation Sep 10, 2009

Would recommend to a friend!

The hotel is great. You have everything you need. I can't say one bad thing about the hotel or the service. We had a great ... time.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
4
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
4
Value:
5
Dining options:
4

Traveler type: Couples


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Score

5 out of 5

The great vacation

MayJ Sep 6, 2009

Would recommend to a friend!

It was my first trip and a great one. i dont think that there was anything missing that would have made it a better experince. ...

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples


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Score

5 out of 5

very happy family

lonchis Aug 31, 2009

Would recommend to a friend!

i like to much i will be back next year to omny hotel all personal are very frendly ...

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Family


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Score

4 out of 5

Better than expected

Happy traveller Aug 30, 2009

Would recommend to a friend!

The hotel is very nice and is in a great location. The service and staff were also excellent. Great swimming pools, ... beautiful beach, nice view. The only thing I did not like was the hotel floor is of marble and thus did not absorb noise well. I could hear the noisy guests outside of the room, other guests moving furniture, and music from restaurant way across the street. These noise made it hard for me to sleep well.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
4
Hotel check-in:
5
Maintenance:
4
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Family


Expand full review

Score

4 out of 5

Lovely hotel

carol Aug 23, 2009

Would recommend to a friend!

Enjoyed the beautiful beach and beach restaurants; enjoyed the lovely pools and poolside dining; enjoyed the evening shows ... and entertainment. Our ocean views were magnificant; the rooms were very comfortable and housekeeping was great. We enjoyed many sightseeing trips and the staff was very helpful!!!

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
5
Hotel check-in:
5
Maintenance:
4
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
4

Traveler type: Family


Expand full review


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Reviews represent the opinions of Orbitz customers, not of Orbitz or its staff.

Sort tips by: most recent | distance from hotel

Dining tip, Short Walk

Stores to buy food close by as food in hotel is very expensive. The Cancun Airport is the most expensive one I have encountered. Take your own food!

--Lynne, Michigan Nov 30, 2009

Shopping tip, Short Drive

ALWAYS GO TO "LA ISLA"...HOPE THE SPELLING IS CORRECT...AND GO AT NIGHT WHEN THE LIGHTS ARE ON...IT IS SHOPPING AREA THAT YOU WILL GET A BIG KICK OUT OF...HAVE FUN.

--CHIP, SPRINGFIELD, MISSOURI Nov 13, 2009

Money savers tip

do your research on standards of tipping because we learned it's not the same as in the u.s.

--chica bonita, denver, colorado Nov 5, 2009

Money savers tip

[...]

--[...], Columbus, OH Oct 27, 2009

Recreation/Attractions tip

Isla Mujeras. Fun for a day. Chichen Ista... very insightful, beautiful ruins.

--Hey Rum Punch!, Ontario, NY Oct 27, 2009

Dining tip, Short Drive

Hacienda Sisal near the mall is the best food you will ever eat

--anniversary trip!, Orlando, FL Oct 13, 2009

Dining tip, Short Drive

Breakfast is terrific.

--PHM, Dallas, TX Oct 11, 2009

Shopping tip, Long Walk

They offered a fine dining in the hotel. It was overrated and not very good. The service was good though.

--Daniel, Colorado Aug 22, 2009

Shopping tip, Short Drive

If you can, take the bus and go shopping at Playa del Carmen. They have lots of unique items.

--Miranda Family, San Jose, CA Aug 20, 2009

Dining tip, In Hotel

I suggest all inclusive, even if u eat outside 1 or 2 times its still worth doing all inclusive at hotel. U will save lot of money.

--Rakesh, Dayton, OH Aug 14, 2009

Nightlife tip, Short Walk

Across the street was a karokee bar that was alot of fun. The bus is an option if you want to go into town. Some of the busses have air conditioning now!!

--waynethepostman, chicago Aug 9, 2009

Money savers tip, In Hotel

Instead of eating at the buffet, order off the menu which is still great food but at almost half the price of the buffet.

--lynn, houston, tx Jul 29, 2009

Shopping tip, Short Drive

Go to the Oxxo mart for buying convenience items, it is cheaper than other "Convenience Stores" oriented toward tourists.

--Travellers, Ithaca, NY Jul 25, 2009

Money savers tip, Short Drive

If you are on a budget, search for the Sanborn's and VIPs restaurants near the downtown area (take the local buses for just about 50 cents per person and a fun ride). These are great places to eat with food just as good as the most expensive places around but at a modest price and quality!

--e1hombre, Miami, Florida Jul 22, 2009

Dining tip, In Hotel

I like that room service was the same as dining at the hotel.

--Vacation Planner, Houston, Tx Jul 22, 2009

Dining tip, In Hotel

It is definitely worth it to pay for the all-inclusive package. Food otherwise is more expensive then one would think. A plus for this hotel is the quality of the food, much higher than others and I believe that is because its not entirely all-inclusive. So you get truely restaurant quality food and great service! And one thing that we really liked i that there is 24hour room service that is included in all-inclusive something we didnt have a more expensive resorts

--Vacationers A lot, Memphis, Tn Jul 17, 2009

Shopping tip, Short Drive

Save your money for shopping by taking a bus downtown rather than a taxi.

--Claude, Wichita, KS Jul 8, 2009

Recreation/Attractions tip

If you also purchase one of the activities through Orbitz there is a tour guide who meets with you to arrange the details when you arrive. He is also very helpful in showing you what other trips and activities are available. This is nice because it seems that every one else that you turn to for advice wants to offer you a time share also.

--Bobby, Salt Lake City, UT Jun 30, 2009

Shopping tip

Shop within Hotel Zone do not go downtown and expect cheaper prices. Avoid Market28 thinking this is where the locals buy. Too many shops selling the same things, Not worth the effort or trip. Shop owners are on you like flies to "sugar,honey,ice tea". Always pushing you to buy, not a relaxing experience. Things can be had for less or a little a more w/o the hassle.

--Road Warrior, NYC Jun 28, 2009

Recreation/Attractions tip, Short Walk

Dont book Attractions and Excursions online (especially with Grey Line Tours), there is other tour companies located in the hotels and throughout the Hotel Strip that offer better packages and options. Example: I booked a Chencha-Itza Plus Package but wanted the Chencha-Itza Plus with Night Light Show but was told that it was only available on Wednesday. When I got to Chencha-Itza I found out the Plus with Night Light Show was hosted everyday and night, it was just not available with the Grey Line online Tour that I purchased.

--Smoke-Eater, Newland, NC Jun 3, 2009

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Reviews represent the opinions of Orbitz customers, not of Orbitz or its staff.

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