$390 Avg/night
Rate and special offer based on Check-in: May 9, 2014 Check-out: May 12, 2014

Moon Palace Golf and Spa Resort All Inclusive

4 stars
Carretera Cancun-Chetumal KM 340, Cancun, 77500
Hotel Overview
Reviewer score
4.3
out of 5
458 reviews
Great time

Staff was very friendly, hotel was beautiful, food is great, pools are awesome. Beach could be a... See full review

  • nv boys
  • Apr 7, 2014
Poolside Paradise!!!

"It is my pleasure" was what we heard for the five days we enjoyed the resort! Accommodations were... See full review

  • CP Mom w teens
  • Apr 5, 2014
Posh Cancun resort along the Caribbean with Jacuzzi-outfitted rooms

The hotel is five miles from the airport and overlooks the Caribbean Sea. This luxurious property is punctuated by tropical foliage and flanked by an expansive, white sand beach. Rooms -- many of which overlook the shimmering, turquoise waters -- feature private, double Jacuzzis and balconies. A 27-hole Jack Nicklaus Signature golf course and miniature golf course, plus eight outdoor pools -- including two kiddie pools -- provide options for all ages. 

At any of the Palace Resorts properties, guests are welcome to enjoy the facilities and restaurants of Beach Palace, Sun Palace, Playacar Palace, Isla Mujeres Palace and Cozumel Palace. Scheduled transportation is available at select resorts

Highlights
  • A 27-hole Jack Nicklaus Signature golf course and mini golf course on the grounds
  • Luxurious rooms with private balconies and double Jacuzzis
  • Activities suited to all ages
Rooms

The property is divided into three sections, and there are eight different types of accommodations done up with white walls and sand-colored bedspreads and drapes. All feature private, double Jacuzzis and balconies and include one king or two double beds. There is also an iPod dock and DVD and CD players as well as 24-hour room service and wireless Internet. Guests receive two 25-minute massages at the beach spa, a private beach lounge chair with service and a pillow menu with nightly turndown service and petite fours. Guests can arrange one private, candlelit dinner at a select location during their stay. Golfers may want to check out the lavish, 1,296-square-foot, two-bedroom golf suites.

Dining

The all-inclusive Moon Palace Golf and Spa Resort has 14 restaurants -- from Mexican to Italian, American and Asian. Margaritas and top-shelf wines and liquors are served from 12 bars, including six pool bars.

Recreation

A 27-hole Jack Nicklaus Signature golf course and mini golf course are augmented by eight outdoor pools -- including two kiddie pools -- and six Jacuzzis. There is a water sports marina. The landscape hosts a meditation garden, climbing tower, two fitness centers, a club for kids and a disco.

Transportation
  • Cancun International Airport (10 minutes)
Attractions
  • Breathing Observation Bubble (5.5 mi./ 8.8 km)
  • Cancun Golf Club (6.6 mi/ 10.6 km)
  • Manchones Reef (8 mi/ 12.8 km)
Business
  • The Universal Ballroom has 55,850 square feet of flexible meeting space and can accommodate up to 5,000 attendees.
  • A second-floor venue has 36,000 square feet of conference space for up to 3,600 guests.
  • The 30-foot Galactic Ballroom hosts up to 3,000 people. There is a boardroom and business center.

Moon Palace Golf and Spa Resort All Inclusive Rooms

Superior Deluxe Ocean View with Double jacuzzi and balcony/terrace
Each elegantly appointed guest room features -One king or two double beds
-A double Jacuzzi, private balcony terrace
-Chi bath amenities
-Liquor dispenser
-In-room safe
-All rooms with data ports and desks
-Individually controlled air conditioning, satellite TV with remote control, hairdryers
-Purified water
-Mini-bars containing sodas, bottled water, and beer
-Coffee makers
-Alarm clock, direct dial telephone and iron and ironing board
Superior Deluxe Garden View
Each elegantly appointed guest room features-One king or two double beds
-A double Jacuzzi, private balcony terrace
-Chi bath amenities
-Liquor dispenser
-In-room safe
-All rooms with data ports and desks
-Individually controlled air conditioning, satellite TV with remote control, hairdryers
-Purified water
-Mini-bars containing sodas, bottled water, and beer
-Coffee makers
-Alarm clock, direct dial telephone and iron and ironing board.
Swim Up Suites
1 King or 2 Dbl beds. Located in Sunrise Section. Direct access from room to the pool. Double Jacuzzi. Balcony with table & chairs. In-room welcome bottle of wine upon arrival. Private bath w/shower features Chi bath amenities, Bathrobes/slippers. In-room Liquor dispenser features premium brand names. Mini Bar. "Special Menu" 24-hour room service with select items from our restaurants & nightly Turndown service. Aromatherapy & Pillow menu. Exclusive Beach bag (one per room/per stay). Digital safe (laptop size) & Individually-controlled A/C. Lavazza Coffee Maker imported from Italy. DVD player/CD player & IPod dock. Direct dial telephone/ Alarm clock/Radio. Professional hair dryer, Iron/ironing board/ Wireless Internet & LCD TV w/satellite. Purified water. Private Check-in / Out. Early Check- in /Late Check- out (upon request & subject to availability) Non-smoking rooms. Maximum occupancy: 2 adults, 452 sq. ft.
Family Connection Luxury Suite with Nanny Services
Guaranteed connecting Superior Deluxe-Garden or Partial Ocean view rooms. 1 king & 2 dbl beds. Located in Sunrise Section. Double Jacuzzi. Balcony with chaise lounge. In-room Liquor dispenser. Mini Bar. 24-hour room service & Turndown service. Digital safe (laptop size). Wireless Internet & LCD TV. Exclusive Beach bag (one per room). Welcome amenities for families: 3 consecutive hours of nanny service for up to two children per room per day. Welcome candies & sweets, Specialized kids menu & chocolate milk in mini-bar. Priority access to the Kid's Club, Kiddie Concierge line providing younger guests a direct extension to the kid's club where they can call to ask questions and make special requests. Also included: X-Box with menu of movies, Signature welcome kit for children featuring a variety of beach toys & specialized L'Oreal bathroom amenities just for kids. Max Occupancy: 6 guests, Four (4) adults maximum. 968 sq. ft.
Concierge Level
Rooms with Ocean view and King bed. Double Jacuzzi. Private Bath w/ shower only. Balcony. Liquor dispenser contains premium, upgraded brands of liquor. Mini Bar contains sodas, bottled water & domestic beer. LCD TV w/ Satellite, DVD/CD Player. Purified Water. Chi Bath Amenities. Bathrobes & Slippers. Two (2) 25 Minute Massage at the Beach/Spa, Private Beach Lounge Chair Area with Service, Exclusive Beach Bag (one per room/per stay), Aromatherapy menu. Digital safe. Individually-Controlled A/C. Espresso/Coffee Maker. Direct Dial telephone. Alarm Clock/Radio/IPOD Dock. Professional Hair Dryer. Iron/ironing board. Wireless Internet. 24-Hour room service from select restaurant's menu. Private candlelight dinner at select locations (once per stay), Nightly Petit Fours, Pillow Menu & Nightly Turndown Service. Exclusive Concierge Phone Service, Private Check-in & Out/ Late Check-out & Early Check-In (subject to availability)
484 sq ft
Superior Deluxe Oceanfront double jacuzzi with balcony
This room category is available in Nizuc Side Only
1 King bed. Double Jacuzzi. Private Bath w/ shower only. Balcony. Liquor Dispenser contains whiskey, tequila, rum & vodka. Mini Bar contains sodas, bottled water & domestic beer. Flat Screen LCD TV w/ Satellite. Purified Water. Chi Bath Amenities. Bathrobes & Slippers. Digital safe (most rooms). Individually-Controlled A/C. Coffee Maker. Direct Dial telephone. Alarm Clock. Hair Dryer. Iron/ironing board. Wireless Internet. 24-Hour room service & Turndown Service. Non-Smoking rooms available. Ocean Front View. Max Occupancy: 2 adults. 484 Sq. Ft. 140 rooms.
Deluxe Room Resort View
Each elegantly appointed guest room features:
-1 King or 2 dbl beds
-Double Jacuzzi
-In Room Wine and Fruits
-Private bath w/ shower only
-Balcony with chaise lounge, chairs & table
-Liquor Dispenser contains whiskey, tequila, rum & vodka
-Mini Bar contains sodas, bottled water, juices & domestic beer
-LCD TV w/ Satellite
-Purified Water
-Chi Bath Amenities. Bathrobes & Slippers
-Digital safe (laptop size)
-Individually-Controlled A/C
-Coffee Maker
-Direct Dial telephone, Alarm Clock, Hair Dryer, Iron/ironing board
-Wireless Internet
-24-Hour room service & Turndown Service
-Non-Smoking rooms available
-Max Occupancy: 4 guests, including children ages 4 -17. A maximum of 1 infant (ages 0-3) will be allowed to stay in the same room with 4 guests
-484 Sq. Ft
Grand Deluxe Suite - Resort View
1 King or 2 Dbl beds. Located in Grand Section. Double Jacuzzi. Balcony with table & chairs. In-room welcome bottle of wine upon arrival. Private bath w/shower features Chi bath amenities, Bathrobes/slippers. In-room Liquor dispenser features premium brand names. Mini Bar. "Special Menu" 24-hour room service with select items from our restaurants & nightly Turndown service. Aromatherapy & Pillow menu. Exclusive Beach bag (one per room/per stay). Digital safe (laptop size) & Individually-controlled A/C. Lavazza Coffee Maker imported from Italy. DVD player, CD player & IPod dock. Alarm clock/Radio. Professional hair dryer. Iron/ironing board/ Wireless Internet & LCD TV w/satellite. Purified water. Private Check-In / Out . Early Check- in /Late Check Out (upon request & subject to availability). Non-smoking rooms. Rooms for the Physically challenged: 3 Max Occupancy: 4, including children & infants.

Amenities

  • All inclusive
  • WiFi
  • Free parking
  • Pool
General
Concierge
Activities
Pool
Fitness Center
Spa
Dining
All inclusive
Restaurant
Room service
Services
Business center
Conference facilities
Internet
WiFi
Parking
Free parking
Accessibility
Handicapped rooms/facilities

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Hotel Map

20.9876 -86.8302
Area served
Cancun, Mexico.
Nearby airports
Cancun International Airport (CUN), Approximate driving time is 10 minutes and distance is 8.5 km (5.25 mi).
Area description
The Moon Palace Golf & Spa Resort is located 10 minutes from the airport.

Nearby points of interest

  • Riviera Cancun Golf: 2.2 mi
  • Dolphinaris Cancun: 3.7 mi
  • Wet'n Wild Cancun: 4.2 mi
  • Iberostar Cancun Golf Course: 6 mi
  • Playa Delfines: 6.2 mi
  • Avenida Kukulkan: 8.4 mi
  • Interactive Aquarium: 9.5 mi
  • El Rey Ruins: 9.6 mi
  • Dubai Palace Casino: 10.8 mi
  • Playa Tortugas: 11.5 mi
  • Avenida Tulum: 12 mi
  • Museo Maya de Cancun: 12.2 mi

Dining

Palapa Fragata
Poolside restaurant/bar Cuisine-Seafood
Lunch buffet International-Noon - 4:30 pm
Dinner buffet- 6:30 pm - 11:00 pm
Palapa Barracuda
Poolside restaurant/bar (Steak House)
Breakfast buffet International- 8:00 am - 11:00 am
Lunch buffet International- 11:30 am - 4:30 pm
Dinner a la carte- 6:30 pm - 10:30 pm
Dress code for dinner- Casual, wet clothing or uncovered swimwear not allowed.
El Manglar
Location- Central lobby
Cuisine- Italian (dinner)
Breakfast buffet International,6:30 am - 11:30 am
Lunch buffet Int'l.: 12:30 pm -4:00 pm
Dinner buffet: 6:00 pm - 11:00 pm
Dress code: Casual, wet clothing or uncovered swimwear not allowed
Bugambilias
Location- Central lobby Cuisine -Mexican Breakfast buffet: 6:45 am - 11:00 am
Lunch buffet: 12:30 pm - 4:30 pm
Dinner a la carte: 6:00 pm - 11:00 pm
Dress code: Casual, wet clothing or uncovered swimwear not allowed.
Palapa Delfines
Poolside restaurant/bar (Grill)
Lunch a la carte- 11:00 am - 4:00 pm
Dinner buffet- 6:00 pm - 11:00 pm
Dress code for dinner- Casual, wet clothing or uncovered swimwear not allowed.
La Trattoria
Located in the Golf Course
Open Daily. Breakfast & lunch buffet. Italian cuisine - dinner a la carte.
La Gondola
Location- Adjacent to lobby Cuisine- Italian
Breakfast buffet International- 7:00 am - 11:30 am
Dinner buffet- 6:00 pm - 11:00 pm
Dress code- Casual, wet clothing or uncovered swimwear not allowed.
Arrecifes
Location- Central lobby Cuisine- Brazilian (dinner)
Breakfast buffet International: 7:00 am - 11:30 am
Lunch buffet Int'l. 11:30 am - 5:00 pm
Dinner a la carte 6:00 pm - 11:00 pm
Dress code: Casual, wet clothing or uncovered swimwear not allowed.
Palapa Pelicanos
Poolside restaurant/bar (Sushi)
Lunch Int'l buffet: 12:30 pm - 4:00 pm
Dinner a la carte: 6:00 pm - 11:00 pm
Dress code: Casual, wet clothing or uncovered swimwear not allowed.
Bambu
Located in the Golf Course
Open Daily. Oriental cuisine - dinner a la carte.

Meeting facilities

Meeting Info
From the state-of-the-art Universal Boardroom to our grand Galactic Ballroom, our convention facilities are ready to meet your expectations. And, our talented and dedicated sales and conference service staff will be standing by to fulfill each of your business and incentive needs. Our Executive Business Center offers complete professional services, including private offices.

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (458)

Ratings and reviews for Moon Palace Golf and Spa Resort All Inclusive

Overall score

4.3 / 5
458 out of 458
Amenities:
4.5
Room cleanliness:
4.6
Hotel staff:
4.6
Room comfort:
4.5
Location:
4.2
Value:
4.3

91% would recommend to a friend.

Sort by:
Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

5
Anonymous
Manassas
Sep 30, 2008

Giant Resort

The resort is about 10 minutes from the airport and 20 minutes to Cancun's hotel zone, so there is not much to do outside the resort without a taxi ride. But the resort is huge and has plenty to do. Golf, spa, mini-golf, volleyball, multiple pools, club, bars, restaurants, rock climbing, nightly shows, tennis, basketball, ping-pong. You name it they've got it. The only negative I found was that the beach is very nice but the water is not the ideal Cancun turquoise water. You can take daily shuttles to the other Palace resorts which are on the hotel zone or in Riviera Maya. Overall great place and very friendly staff. Great place for family's and couples alike.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
4
Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

5
Anonymous
USA
Sep 10, 2008

Great overall experience

The Moon Palace Resort was top notch. The rooms are very spacious and the beds were very comfortable. The hotel staff are by far the nicest and most helpful people. The dining options are great as well, there are 12 restaurants to chose from with a variety of diffrent cuisine. There are plenty of activites offered so you are sure not to be bored. The location is perfect, approximately ten minutes from Cancun airport and off of the hotel zone.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Dining tip: In Hotel

Several dining options in the resort, most are casual but a few are formal. Great for a special dinner and best of all no reservations required at all. Take the courtesy shuttle lobby to lobby.

Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

5
Anonymous
USA
Aug 31, 2008

Family friendly, fun for honeymooners!

Best service I've had from all the trips I've taken

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Dining tip: In Hotel

The caf? next door has the best breakfast in town & staff was super friendly all the time

Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

5
Anonymous
Chicago
Aug 22, 2008

Palace Paradise

Moon Palace Resort is fabulous! This resort has it all...an abundance of restaurants and dining options (delicious), fun activities including tours, great nightly entertainment and a disco, large pools with swim up bars, casino, relaxing spa, beatiful golf course, attentitve staff, and clean, comfortable rooms. Everything I could ask for in a vacation!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
4
Value:
4
Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

5
Anonymous
USA
Aug 11, 2008

Great Honeymoon spot

My wife & I had an incredibly time. The service was exceptional. I will & have recommended Moon Palace to my family & friends!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Sightseeing tip: Not Applicable

Places like Chichen-Itza were a nice bonus

Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

5
Anonymous
USA
Aug 9, 2008

Easily Accessible

My 4-day 3-night stay at Moon Palace was fabulous! I was superbly impressed with the staff's above-average friendliness & excellent customer service. Each staff member definitely went out of their way to meet customer's needs. Now, for the hotel imenities...blown away! The rooms were wonderful & always clean...I got way more than what I expected for that price. Also, I attended a wedding, and the whole ceremony, as well as the reception went wonderful & was beautiful!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

5
Anonymous
Topeka
Jul 25, 2008

very beautiful hotel

This is my second time to Cancun. All of the other hotels are cluttered together and there isn't any room to breathe. This hotel is self contained on tons of land with beautiful landscaping. In fact, it is so large that in order to get from on lobby to another they have a bus that continually transports people to the other lobby every 15 minutes. My only dissatisfaction was with the massage I got while down there. I didn't really think that it was worth the money. Would pick this hotel once more if I ever go back to Cancun.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Sightseeing tip: Not Applicable

The Chichen Itza pyramids are only a 2 hour drive from this hotel.

Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

5
Anonymous
Binghamton, NY
Jul 11, 2008

Wonderful family vacation

The Moon Palace Golf & Spa Resort offered our family every possible amenity to make our stay enjoyable. The rooms were very clean, spacious, well decorated and welcoming. Restaurants were diverse in their culinary fare and the quality and quantity ranged from good to excellent. We did not find one restaurant that served below average food. The staff were very friendly, helpful, attentive and extremely polite. Customer service is the first priority of all staff at the Moon Palace as everyone responded with it's my pleasure. The resort offers a fitness center, beautifully kept grounds, sparkling pools, numerous pool chairs, beach service, golf cart service throughout the resort and excellent room service. The only minor drawback at the hotel were the long waits at the front desk for those trying to check-in. All in all, this vacation was the best and most memorable family vacation. Our thanks to the staff at Moon Palace Golf & Spa Resort.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

4
Anonymous
USA
Jul 6, 2008

Great Choice of Restaurants

Where most all inclusive resorts have only a few restaurants to choose from. The moon palavce had 13 and choices at the different palace resorts

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
2
Hotel staff:
4
Room comfort:
2
Location:
3
Value:
1
Shopping tip: Short walk from hotel

try the italian restaurant on the golf course

Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

4
Anonymous
USA
Jul 5, 2008

Huge Language Barrier Problems with Staff

Over all our stay was very comfortable. The staff at this hotel is very friendly and try very hard to satisfy their customers if they could only understand English. We had a lot of problems communicating with the staff in the hospitality group, the ones who help you schedule and book all your activities outside and within the hotel grounds. We had 3 instinces where things were not as we were told they would at the time of scheduling the activity, regarding the price. Of course it was always a hidden charge we weren't made aware of. I guess since we were in their country maybe we need to learn Spanish.....

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
2
Room comfort:
5
Location:
5
Value:
4
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