$432 Avg/night
Rate and special offer based on Check-in: Sep 7, 2015 Check-out: Sep 10, 2015

Moon Palace Golf and Spa Resort All Inclusive

5 stars
View map of Carretera Cancun-Chetumal KM 340, Cancun, 77500

Hotel Overview

Reviewer score
4.3
out of 5
490 reviews
Cool Couples trip

The hotel staff was excellent and the service outstanding. It is located a little remote but that... See full review

  • Rod S.
  • Aug 16, 2015
excellent.

I like allmost everithing. Supperbe service. Hotel facillities' were fantastic. The cuizine and the... See full review

  • Mecas
  • Aug 1, 2015

The hotel is five miles from the airport and overlooks the Caribbean Sea. This luxurious property is punctuated by tropical foliage and flanked by an expansive, white sand beach. Rooms -- many of which overlook the shimmering, turquoise waters -- feature private, double Jacuzzis and balconies. A 27-hole Jack Nicklaus Signature golf course and miniature golf course, plus eight outdoor pools -- including two kiddie pools -- provide options for all ages. 

At any of the Palace Resorts properties, guests are welcome to enjoy the facilities and restaurants of Beach Palace, Sun Palace, Playacar Palace, Isla Mujeres Palace and Cozumel Palace.

Dining

The all-inclusive Moon Palace Golf and Spa Resort has 14 restaurants -- from Mexican to Italian, American and Asian. Margaritas and top-shelf wines and liquors are served from 12 bars, including six pool bars.

Rooms

The property is divided into three sections, and there are eight different types of accommodations done up with white walls and sand-colored bedspreads and drapes. All feature private, double Jacuzzis and balconies and include one king or two double beds. There is also an iPod dock and DVD and CD players as well as 24-hour room service and wireless Internet. Guests receive two 25-minute massages at the beach spa, a private beach lounge chair with service and a pillow menu with nightly turndown service and petite fours. Guests can arrange one private, candlelit dinner at a select location during their stay. Golfers may want to check out the lavish, 1,296-square-foot, two-bedroom golf suites.

Highlights
  • A 27-hole Jack Nicklaus Signature golf course and mini golf course on the grounds
  • Luxurious rooms with private balconies and double Jacuzzis
  • Activities suited to all ages
Nearby attractions
  • Breathing Observation Bubble (5.5 mi./ 8.8 km)
  • Cancun Golf Club (6.6 mi/ 10.6 km)
  • Manchones Reef (8 mi/ 12.8 km)
Business
  • The Universal Ballroom has 55,850 square feet of flexible meeting space and can accommodate up to 5,000 attendees.
  • A second-floor venue has 36,000 square feet of conference space for up to 3,600 guests.
  • The 30-foot Galactic Ballroom hosts up to 3,000 people. There is a boardroom and business center.
Transportation
  • Cancun International Airport (10 minutes)
Recreation

A 27-hole Jack Nicklaus Signature golf course and mini golf course are augmented by eight outdoor pools -- including two kiddie pools -- and six Jacuzzis. There is a water sports marina. The landscape hosts a meditation garden, climbing tower, two fitness centers, a club for kids and a disco.

Policies

To streamline the guest transportation between resort and recreational destinations, routes from Moon Palace to Wet n' Wild and from Moon Palace to Sun Palace and Beach Palace are in operation.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

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Moon Palace Golf and Spa Resort All Inclusive Rooms

Superior Deluxe Ocean View with Double Whirlpool and balcony/terrace
Each elegantly appointed guest room features;1 King bed or 2 double beds, In room Wine, Private Bath w/ shower Only. Screened terrace w/chairs and table. Seating Area. Liquor dispenser contains sodas, bottled water, juices % domestic beer.satellite TV.DVD Player, Ceiling fan , purified water. CHI bath amenities. Bathrobes & Slippers. Digital Safe (Laptop Size).Individually controlled A/C. Coffe Maker, Direct dial telephone, Alarm Clock, Hair dryer and straightener. Iron/ironing board. WiFi,24hrs Room Service and turndown service. non-smoking rooms available. Ocean View. Max Occupancy: 4 guests including children ages 4-17. a maximum of 1 infant (ages 0-3) will be allowed to stay in the same room with 4 guests. 484 Sq.Ft
Superior Deluxe Garden View with Double Whirlpool and balcony/terrace
Each elegantly appointed guest room features;1 King bed or 2 double beds, In room Wine, Private Bath w/ shower Only. Screened terrace w/chairs and table. Seating Area. Liquor dispenser contains sodas, bottled water, juices % domestic beer.satellite TV.DVD Player, Ceiling fan , purified water. CHI bath amenities. Bathrobes & Slippers. Digital Safe (Laptop Size).Individually controlled A/C. Coffe Maker, Direct dial telephone, Alarm Clock, Hair dryer and straightener. Iron/ironing board. WiFi,24hrs Room Service and turndown service. non-smoking rooms available. Garden View. Max Occupancy: 4 guests including children ages 4-17. a maximum of 1 infant (ages 0-3) will be allowed to stay in the same room with 4 guests. 484 Sq.Ft
Junior Suite Golf Course with Double Whirlpool and terrace
1 King bed, In room Wine, Private Bath w/ shower Only. Screened terrace w/chairs and table. Seating Area. Liquor dispenser contains sodas, bottled water, juices % domestic beer.satellite TV.DVD Player, Ceiling fan , purified water. CHI bath amenities. Bathrobes & Slippers. Digital Safe (Laptop Size).Individually controlled A/C. Coffe Maker, Direct dial telephone, Alarm Clock, Hair dryer and straightener. Iron/ironing board. WiFi,24hrs Room Service and turndown service. Golf cart included for personal use. All non-smoking rooms. Golf View. Max Occupancy: 2 adults. 411 Sq.Ft
Concierge Level With double Whirlpool
Rooms with Ocean view and King bed. Double Whirlpool. Private Bath w/ shower only. Balcony. Liquor dispenser contains premium, upgraded brands of liquor. Mini Bar contains sodas, bottled water & domestic beer. LCD TV w/ Satellite, DVD/CD Player. Purified Water. Chi Bath Amenities. Bathrobes & Slippers. Two (2) 25 Minute Massage at the Beach/Spa, Private Beach Lounge Chair Area with Service, Exclusive Beach Bag (one per room/per stay), Aromatherapy menu. Digital safe. Individually-Controlled A/C. Espresso/Coffee Maker. Direct Dial telephone. Alarm Clock/Radio/IPOD Dock. Professional Hair Dryer. Iron/ironing board. Wireless Internet. 24-Hour room service from select restaurant's menu. Private candlelight dinner at select locations (once per stay), Nightly Petit Fours, Pillow Menu & Nightly Turndown Service. Exclusive Concierge Phone Service, Private Check-in & Out/ Late Check-out & Early Check-In (subject to availability)
484 sq ft
Deluxe Superior Deluxe Resort View with Double Whirlpool and balcony/terrace
Each elegantly appointed guest room features;1 King bed or 2 double beds, In room Wine, Private Bath w/ shower Only. Screened terrace w/chairs and table. Seating Area. Liquor dispenser contains sodas, bottled water, juices % domestic beer.satellite TV.DVD Player, Ceiling fan , purified water. CHI bath amenities. Bathrobes & Slippers. Digital Safe (Laptop Size).Individually controlled A/C. Coffe Maker, Direct dial telephone, Alarm Clock, Hair dryer and straightener. Iron/ironing board. WiFi,24hrs Room Service and turndown service. non-smoking rooms available. Resort View. Max Occupancy: 4 guests including children ages 4-17. a maximum of 1 infant (ages 0-3) will be allowed to stay in the same room with 4 guests. 484 Sq.Ft

Amenities

  • All inclusive
  • WiFi
  • Airport shuttle
  • Free parking
  • Outdoor pool
  • No smoking rooms/facilities
General
No smoking rooms/facilities
Concierge
Activities
Outdoor pool
Fitness center or spa
Fitness Center
Spa
Night club
Golf
Tennis
Dining
All inclusive
Bar/Lounge
Restaurant
24 hour room service
Room service
Services
Business center
Laundry service
Childcare Service
In-Room Safe
Meeting/Banquet facilities
Barber/Beauty shop
Conference facilities
Currency exchange
Internet
WiFi
Transportation
Airport shuttle
Parking
Free parking
Accessibility
Accessible Rooms/Facilities

Nearby points of interest

  • Riviera Cancun Golf: 2.2 mi
  • Dolphinaris Cancun: 3.7 mi
  • Wet'n Wild Cancun: 4.2 mi
  • Playa Delfines: 6.2 mi
  • Avenida Kukulkan: 8.4 mi
  • Interactive Aquarium: 9.5 mi
  • El Rey Ruins: 9.6 mi
  • Dubai Palace Casino: 10.8 mi
  • Playa Tortugas: 11.5 mi
  • Avenida Tulum: 12 mi
  • Museo Maya de Cancun: 12.2 mi

Meeting facilities

Meeting Info
From the state-of-the-art Universal Boardroom to our grand Galactic Ballroom, our convention facilities are ready to meet your expectations. And, our talented and dedicated sales and conference service staff will be standing by to fulfill each of your business and incentive needs. Our Executive Business Center offers complete professional services, including private offices.

Dining

Palapa Fragata
Poolside restaurant/bar Cuisine-Seafood
Lunch buffet International-Noon - 4:30 pm
Dinner buffet- 6:30 pm - 11:00 pm
Palapa Barracuda
Poolside restaurant/bar (Steak House)
Breakfast buffet International- 8:00 am - 11:00 am
Lunch buffet International- 11:30 am - 4:30 pm
Dinner a la carte- 6:30 pm - 10:30 pm
Dress code for dinner- Casual, wet clothing or uncovered swimwear not allowed.
El Manglar
Location- Central lobby
Cuisine- Italian (dinner)
Breakfast buffet International,6:30 am - 11:30 am
Lunch buffet Int'l.: 12:30 pm -4:00 pm
Dinner buffet: 6:00 pm - 11:00 pm
Dress code: Casual, wet clothing or uncovered swimwear not allowed
Bugambilias
Location- Central lobby Cuisine -Mexican Breakfast buffet: 6:45 am - 11:00 am
Lunch buffet: 12:30 pm - 4:30 pm
Dinner a la carte: 6:00 pm - 11:00 pm
Dress code: Casual, wet clothing or uncovered swimwear not allowed.
Palapa Delfines
Poolside restaurant/bar (Grill)
Lunch a la carte- 11:00 am - 4:00 pm
Dinner buffet- 6:00 pm - 11:00 pm
Dress code for dinner- Casual, wet clothing or uncovered swimwear not allowed.
La Trattoria
Located in the Golf Course
Open Daily. Breakfast & lunch buffet. Italian cuisine - dinner a la carte.
La Gondola
Location- Adjacent to lobby Cuisine- Italian
Breakfast buffet International- 7:00 am - 11:30 am
Dinner buffet- 6:00 pm - 11:00 pm
Dress code- Casual, wet clothing or uncovered swimwear not allowed.
Arrecifes
Location- Central lobby Cuisine- Brazilian (dinner)
Breakfast buffet International: 7:00 am - 11:30 am
Lunch buffet Int'l. 11:30 am - 5:00 pm
Dinner a la carte 6:00 pm - 11:00 pm
Dress code: Casual, wet clothing or uncovered swimwear not allowed.
Palapa Pelicanos
Poolside restaurant/bar (Sushi)
Lunch Int'l buffet: 12:30 pm - 4:00 pm
Dinner a la carte: 6:00 pm - 11:00 pm
Dress code: Casual, wet clothing or uncovered swimwear not allowed.
Bambu
Located in the Golf Course
Open Daily. Oriental cuisine - dinner a la carte.

Hotel Policies

Check-in:
3:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

Ratings and reviews for Moon Palace Golf and Spa Resort All Inclusive

Overall score

4.3 / 5
5.01.0
490 out of 490
Amenities:
4.5
Cleanliness:
4.5
Hotel staff:
4.6
Comfort:
4.5
Location:
4.2
Value:
4.2

90% would recommend to a friend.

Sort by:
Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

4
5.01.0
KamS
Family
N/A
Aug 20, 2015

Fantastic Family Resort Holiday

Mainly stayed in the resort which is massive. Plenty to do meaning you don't get bored. A must is to book the Dolphins and also the Underwater submarine to view the coral and fish. Weather is slightly too hot in August. Moon Palace Resort could improve the experience by providing more Golf Cart Taxi's. Using the Lobby to Lobby shuttle and waiting in the heat is hard going. If staying at this resort, you don't need pesos. Dollar is the preferred currency. Unfortunately the American influence means you have to occasionally tip the staff to get an immediate service.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
4
Comfort:
5
Location:
4
Value:
4
Trip purpose:

Family

Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

5
5.01.0
Rod S.
Couples
Waddell
Aug 16, 2015

Cool Couples trip

The hotel staff was excellent and the service outstanding. It is located a little remote but that could be a positive for those wanting to get away from city life.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
5
Comfort:
4
Location:
4
Value:
3
Trip purpose:

Couples

Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

3
5.01.0
HONG L.
Family
N/A
Aug 9, 2015

Large resort

MP is a huge resort. The staff are very nice. Food is great! The second day our room AC is down! They change the room quickly. MP should have shuttle to airports. I book the shuttle but they don't have 24h service,so when I call to confirm time ,nobody answers. You have to be ready 90min line to go through custom.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
5
Comfort:
4
Location:
4
Value:
4
Trip purpose:

Family

Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

3
5.01.0
Anonymous
Family
N/A
Aug 9, 2015

Large hotel

Staff are very nice .but too much sales man.custom waiting time is too long

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
3
Hotel staff:
5
Comfort:
3
Location:
2
Value:
4
Trip purpose:

Family

Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

4
5.01.0
Ceil H.
Family
N/A
Aug 6, 2015

Throughly Enjoyed

The hotel was beautiful and expectations were high. The check-in did not go smoothly and put a damper on the day. The next day was definitely more what we expected and everyone we came in contact with was wonderful. I'd definitely recommend and revisit, soon.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
4
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Family

Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

4
5.01.0
Rohan S.
Family
N/A
Aug 6, 2015

Awesome family trip

Stay was really good for out family with 2 kids one 5 yr old and one 2 yr old. The food , staff, recreation and pools were great and kid friendly. The evening shows outside and in the lobby area were a good attraction too. We did notice a lot of mosquito issues in the evening time so have to make sure engough protevtin to kids from mosquito bites. Beach is not that great but we did a free day trip to their sister property Beach palace and enjoyed the beach outing and local shopping there so that was nice.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
4
Value:
4
Trip purpose:

Family

Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

1
5.01.0
Melany C.
Family
N/A
Aug 5, 2015

Family trip

Beautiful hotel, great food but was very disappointment with their customer service (including manager and staffs) . I requested something to the person in charge he refused and did not even want to help. Moreover, some of the workers were extremely rude and not helping at all. Also, some of them would be rude if you don't tip them. How can you tip them if they did a bad job? I understand most of their salary comes from tips, however, costumer service is more important, that way they would have earn tips from me. It was my first time going to Moon Palace and my experience was not pleasant at all. I wouldn't recommend this to any of my friends.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
5
Hotel staff:
1
Comfort:
5
Location:
5
Value:
3
Trip purpose:

Family

Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

2
5.01.0
TURIST11
Family
bowling green
Aug 3, 2015

Terrible Resort

I have been to many resorts and hotels and this one is the worst one so far. 1. Beach there is no beach its swamp, do not even think you can swim in it. 2. Service its pretty bad you will have to chase them and some of them are rude, just because they are overwhelmed the resort is big and overbooked you do not matter much to anybody as this is a numbers resort! Get as many people in it and worry about profit so my sugeetion is stay away from Moon Palace. 3. Do not trust pictures and many reviews they pay people to do them. This is a well oiled machine that again only goal is numbers, your experience does not matter. I am probably writing this for no reason as there will be many awesome reviews writen by paid users. Anyways if you value your vacation and want to relax and enjoy it go somewhere else. Food very mediocre bad meet choice and week old bread, you litteraly can hurt somebody with freanch bread.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
1
Comfort:
3
Location:
1
Value:
2
Trip purpose:

Family

Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

4
5.01.0
Julie F.
Family
Winchester
Aug 3, 2015

Fun destination for the family

We recently went to Moon Palace and had a nice time. The resort is large, with plenty to do. The service was great with people very willing to help you and attentive at meals. The rooms were clean, but the superior ocean room we got was too small for a family of 4 with a large Jacuzzi tub taking up a lot of usable space (we ended up with 2 double beds and a rollaway, although tried to pay to get a better room, with nothing available). The pools were great, with a fun surf area. It was a little stressful getting a lounge chair, as you need to get up very early to reserve your spot - they should consider a better, more equitable system. The ocean was essentially unswimmable due to the seaweed. The resort does what they can to remove it, but if you want to swim in the ocean this place is not for you. The food was good - typical all inclusive level, but overall a good experience.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
4
Comfort:
3
Location:
4
Value:
3
Trip purpose:

Family

Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

5
5.01.0
Mecas
Friends
N/A
Aug 1, 2015

excellent.

I like allmost everithing. Supperbe service. Hotel facillities' were fantastic. The cuizine and the workers were fantastic. My first contact however, was not so great because I had others families member and we never was told that there were 3 differents lobbys. We were accommodate in a different ones. The vacation planning service is very slow I spend more then a couple hours.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
4
Comfort:
5
Location:
4
Value:
4
Trip purpose:

Friends

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