$407 Avg/night
Rate and special offer based on Check-in: Nov 27, 2014 Check-out: Nov 30, 2014

Moon Palace Golf and Spa Resort All Inclusive

5 stars
Carretera Cancun-Chetumal KM 340, Cancun, 77500
Hotel Overview
Reviewer score
4.3
out of 5
481 reviews
best couples retreat

Ive been to moon palace over 10+ years ago, loved it then when I went with family! So much has... See full review

  • kellybelly1129
  • Nov 15, 2014
Perfect place!!!!!

I went there with my hubby and my little baby. It was a perfect placr for family. We enjoied huge... See full review

  • beatrics
  • Nov 6, 2014
Posh Cancun resort along the Caribbean with Jacuzzi-outfitted rooms

The hotel is five miles from the airport and overlooks the Caribbean Sea. This luxurious property is punctuated by tropical foliage and flanked by an expansive, white sand beach. Rooms -- many of which overlook the shimmering, turquoise waters -- feature private, double Jacuzzis and balconies. A 27-hole Jack Nicklaus Signature golf course and miniature golf course, plus eight outdoor pools -- including two kiddie pools -- provide options for all ages. 

At any of the Palace Resorts properties, guests are welcome to enjoy the facilities and restaurants of Beach Palace, Sun Palace, Playacar Palace, Isla Mujeres Palace and Cozumel Palace. Scheduled transportation is available at select resorts

Highlights
  • A 27-hole Jack Nicklaus Signature golf course and mini golf course on the grounds
  • Luxurious rooms with private balconies and double Jacuzzis
  • Activities suited to all ages
Rooms

The property is divided into three sections, and there are eight different types of accommodations done up with white walls and sand-colored bedspreads and drapes. All feature private, double Jacuzzis and balconies and include one king or two double beds. There is also an iPod dock and DVD and CD players as well as 24-hour room service and wireless Internet. Guests receive two 25-minute massages at the beach spa, a private beach lounge chair with service and a pillow menu with nightly turndown service and petite fours. Guests can arrange one private, candlelit dinner at a select location during their stay. Golfers may want to check out the lavish, 1,296-square-foot, two-bedroom golf suites.

Dining

The all-inclusive Moon Palace Golf and Spa Resort has 14 restaurants -- from Mexican to Italian, American and Asian. Margaritas and top-shelf wines and liquors are served from 12 bars, including six pool bars.

Recreation

A 27-hole Jack Nicklaus Signature golf course and mini golf course are augmented by eight outdoor pools -- including two kiddie pools -- and six Jacuzzis. There is a water sports marina. The landscape hosts a meditation garden, climbing tower, two fitness centers, a club for kids and a disco.

Transportation
  • Cancun International Airport (10 minutes)
Attractions
  • Breathing Observation Bubble (5.5 mi./ 8.8 km)
  • Cancun Golf Club (6.6 mi/ 10.6 km)
  • Manchones Reef (8 mi/ 12.8 km)
Business
  • The Universal Ballroom has 55,850 square feet of flexible meeting space and can accommodate up to 5,000 attendees.
  • A second-floor venue has 36,000 square feet of conference space for up to 3,600 guests.
  • The 30-foot Galactic Ballroom hosts up to 3,000 people. There is a boardroom and business center.

Hotel Map

20.9876 -86.8302
Area served
Cancun, Mexico.
Nearby airports
Cancun International Airport (CUN), Approximate driving time is 10 minutes and distance is 8.5 km (5.25 mi).
Area description
The Moon Palace Golf & Spa Resort is located 10 minutes from the airport.

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Moon Palace Golf and Spa Resort All Inclusive Rooms

Superior Deluxe Ocean View with Double Whirlpool and balcony/terrace
Each elegantly appointed guest room features;1 King bed or 2 double beds, In room Wine, Private Bath w/ shower Only. Screened terrace w/chairs and table. Seating Area. Liquor dispenser contains sodas, bottled water, juices % domestic beer.satellite TV.DVD Player, Ceiling fan , purified water. CHI bath amenities. Bathrobes & Slippers. Digital Safe (Laptop Size).Individually controlled A/C. Coffe Maker, Direct dial telephone, Alarm Clock, Hair dryer and straightener. Iron/ironing board. WiFi,24hrs Room Service and turndown service. non-smoking rooms available. Ocean View. Max Occupancy: 4 guests including children ages 4-17. a maximum of 1 infant (ages 0-3) will be allowed to stay in the same room with 4 guests. 484 Sq.Ft
Superior Deluxe Garden View with Double Whirlpool and balcony/terrace
Each elegantly appointed guest room features;1 King bed or 2 double beds, In room Wine, Private Bath w/ shower Only. Screened terrace w/chairs and table. Seating Area. Liquor dispenser contains sodas, bottled water, juices % domestic beer.satellite TV.DVD Player, Ceiling fan , purified water. CHI bath amenities. Bathrobes & Slippers. Digital Safe (Laptop Size).Individually controlled A/C. Coffe Maker, Direct dial telephone, Alarm Clock, Hair dryer and straightener. Iron/ironing board. WiFi,24hrs Room Service and turndown service. non-smoking rooms available. Garden View. Max Occupancy: 4 guests including children ages 4-17. a maximum of 1 infant (ages 0-3) will be allowed to stay in the same room with 4 guests. 484 Sq.Ft
Junior Suite Golf Course with Double Whirlpool and terrace
1 King bed, In room Wine, Private Bath w/ shower Only. Screened terrace w/chairs and table. Seating Area. Liquor dispenser contains sodas, bottled water, juices % domestic beer.satellite TV.DVD Player, Ceiling fan , purified water. CHI bath amenities. Bathrobes & Slippers. Digital Safe (Laptop Size).Individually controlled A/C. Coffe Maker, Direct dial telephone, Alarm Clock, Hair dryer and straightener. Iron/ironing board. WiFi,24hrs Room Service and turndown service. Golf cart included for personal use. All non-smoking rooms. Golf View. Max Occupancy: 2 adults. 411 Sq.Ft
Concierge Level With double Whirlpool
Rooms with Ocean view and King bed. Double Whirlpool. Private Bath w/ shower only. Balcony. Liquor dispenser contains premium, upgraded brands of liquor. Mini Bar contains sodas, bottled water & domestic beer. LCD TV w/ Satellite, DVD/CD Player. Purified Water. Chi Bath Amenities. Bathrobes & Slippers. Two (2) 25 Minute Massage at the Beach/Spa, Private Beach Lounge Chair Area with Service, Exclusive Beach Bag (one per room/per stay), Aromatherapy menu. Digital safe. Individually-Controlled A/C. Espresso/Coffee Maker. Direct Dial telephone. Alarm Clock/Radio/IPOD Dock. Professional Hair Dryer. Iron/ironing board. Wireless Internet. 24-Hour room service from select restaurant's menu. Private candlelight dinner at select locations (once per stay), Nightly Petit Fours, Pillow Menu & Nightly Turndown Service. Exclusive Concierge Phone Service, Private Check-in & Out/ Late Check-out & Early Check-In (subject to availability)
484 sq ft
Deluxe Superior Deluxe Resort View with Double Whirlpool and balcony/terrace
Each elegantly appointed guest room features;1 King bed or 2 double beds, In room Wine, Private Bath w/ shower Only. Screened terrace w/chairs and table. Seating Area. Liquor dispenser contains sodas, bottled water, juices % domestic beer.satellite TV.DVD Player, Ceiling fan , purified water. CHI bath amenities. Bathrobes & Slippers. Digital Safe (Laptop Size).Individually controlled A/C. Coffe Maker, Direct dial telephone, Alarm Clock, Hair dryer and straightener. Iron/ironing board. WiFi,24hrs Room Service and turndown service. non-smoking rooms available. Resort View. Max Occupancy: 4 guests including children ages 4-17. a maximum of 1 infant (ages 0-3) will be allowed to stay in the same room with 4 guests. 484 Sq.Ft

Amenities

  • All inclusive
  • WiFi
  • Free parking
  • Pool
General
Concierge
Activities
Pool
Fitness Center
Spa
Dining
All inclusive
Restaurant
Room service
Services
Business center
Conference facilities
Internet
WiFi
Parking
Free parking
Accessibility
Handicapped rooms/facilities

Nearby points of interest

  • Riviera Cancun Golf: 2.2 mi
  • Dolphinaris Cancun: 3.7 mi
  • Wet'n Wild Cancun: 4.2 mi
  • Playa Delfines: 6.2 mi
  • Avenida Kukulkan: 8.4 mi
  • Interactive Aquarium: 9.5 mi
  • El Rey Ruins: 9.6 mi
  • Dubai Palace Casino: 10.8 mi
  • Playa Tortugas: 11.5 mi
  • Avenida Tulum: 12 mi
  • Museo Maya de Cancun: 12.2 mi

Meeting facilities

Meeting Info
From the state-of-the-art Universal Boardroom to our grand Galactic Ballroom, our convention facilities are ready to meet your expectations. And, our talented and dedicated sales and conference service staff will be standing by to fulfill each of your business and incentive needs. Our Executive Business Center offers complete professional services, including private offices.

Dining

Palapa Fragata
Poolside restaurant/bar Cuisine-Seafood
Lunch buffet International-Noon - 4:30 pm
Dinner buffet- 6:30 pm - 11:00 pm
Palapa Barracuda
Poolside restaurant/bar (Steak House)
Breakfast buffet International- 8:00 am - 11:00 am
Lunch buffet International- 11:30 am - 4:30 pm
Dinner a la carte- 6:30 pm - 10:30 pm
Dress code for dinner- Casual, wet clothing or uncovered swimwear not allowed.
El Manglar
Location- Central lobby
Cuisine- Italian (dinner)
Breakfast buffet International,6:30 am - 11:30 am
Lunch buffet Int'l.: 12:30 pm -4:00 pm
Dinner buffet: 6:00 pm - 11:00 pm
Dress code: Casual, wet clothing or uncovered swimwear not allowed
Bugambilias
Location- Central lobby Cuisine -Mexican Breakfast buffet: 6:45 am - 11:00 am
Lunch buffet: 12:30 pm - 4:30 pm
Dinner a la carte: 6:00 pm - 11:00 pm
Dress code: Casual, wet clothing or uncovered swimwear not allowed.
Palapa Delfines
Poolside restaurant/bar (Grill)
Lunch a la carte- 11:00 am - 4:00 pm
Dinner buffet- 6:00 pm - 11:00 pm
Dress code for dinner- Casual, wet clothing or uncovered swimwear not allowed.
La Trattoria
Located in the Golf Course
Open Daily. Breakfast & lunch buffet. Italian cuisine - dinner a la carte.
La Gondola
Location- Adjacent to lobby Cuisine- Italian
Breakfast buffet International- 7:00 am - 11:30 am
Dinner buffet- 6:00 pm - 11:00 pm
Dress code- Casual, wet clothing or uncovered swimwear not allowed.
Arrecifes
Location- Central lobby Cuisine- Brazilian (dinner)
Breakfast buffet International: 7:00 am - 11:30 am
Lunch buffet Int'l. 11:30 am - 5:00 pm
Dinner a la carte 6:00 pm - 11:00 pm
Dress code: Casual, wet clothing or uncovered swimwear not allowed.
Palapa Pelicanos
Poolside restaurant/bar (Sushi)
Lunch Int'l buffet: 12:30 pm - 4:00 pm
Dinner a la carte: 6:00 pm - 11:00 pm
Dress code: Casual, wet clothing or uncovered swimwear not allowed.
Bambu
Located in the Golf Course
Open Daily. Oriental cuisine - dinner a la carte.

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (481)

Ratings and reviews for Moon Palace Golf and Spa Resort All Inclusive

Overall score

4.2 / 5
5.01.0
46 out of 481
Amenities:
4.5
Room cleanliness:
4.6
Hotel staff:
4.6
Room comfort:
4.6
Location:
4.2
Value:
4.3

91% would recommend to a friend.

Sort by:
Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

1
5.01.0
Anonymous
Business
evanston, ILL
Jun 7, 2010

moon palace - fantastic

used the spa. stayed the whole time at the pool. ate a lot and had some great food. staff was fabulous. weather was great. my favorite resort of all time.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

1
5.01.0
Anonymous
Business
Houston, Tx
Jul 14, 2010

Moon Palace Resort, Cancun Mexico

Hotel was nice, pools were great. The hotel was under staffed and it took a long time for you to recieve any drinks at the pool. The staff wanted you to tip them for everything. The word no at a all inclusive resort should not be used but that is all we were hearing for the Staff until you offered money. The Hotel charged several of our friends expenses that they did not use. A comforter was charged to a family that was not even in the room(105 usd) , a shuttle ride we did not take(48 usd), ect.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
1
Room comfort:
3
Location:
2
Value:
2
Trip purpose:

Business

Dining tip: Short walk from hotel

The resturant food was good. The room service was no good. We were not inpressed with any of the food over all, but when we had to eat the burgers by the pool were the best.

Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

2
5.01.0
Anonymous
Business
St. Louis, MO
Feb 16, 2011

Choose a different resort

This was my 7th trip to mexico and I was surprisingly disappointed with this hotel. The service was not all that great and on several instances they would tell us one thing and our friend who had another room something different. The staff seemed confused about rooms, points offered and general locations on their map of the hotel. The hotel was too big for the staff to know where anything was or how anything worked. A friend of mine also was charged for golf services that she did not sign up for. Somehow it was added to her room without her knowledge until the day of checkout. I was also disappointed in the food, everything seemed kind of repetitive where as the last few resorts I stayed at had phenomenal meals. The ocean and the beach were not the best either. Lots of seaweed and the ocean color was not as pretty as the cancun strip. We did have fun playing beach volleyball and the pools were gorgeous.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
3
Hotel staff:
2
Room comfort:
3
Location:
2
Value:
2
Trip purpose:

Business

Entertainment tip: In Hotel

The shows the hotel put on are pretty funny and entertaining.

Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

3
5.01.0
noname
Business
Minnesota
Jul 19, 2010

Cancun - July 2010

We have been to five star resorts before and this was definitely not a five star. The best thing about the trip was the wait staff - they were the only five star thing there. The food was mediocre at best at the buffets - the ala carte restaurants were better. We spent a lot of money on tipping which seemed to be expected - didn't have that at other all inclusives. Also, being approached for time share sessions was very annoying. Will never go to this place again or any Palace Resort for that matter. Very disappointing!!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
3
Hotel staff:
5
Room comfort:
2
Location:
3
Value:
2
Trip purpose:

Business

Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

3
5.01.0
Anonymous
Business
Cancun, Mexico
Feb 22, 2011

Moon Palace

The extra hotel dollars were useless. You could not book until there and then they had no appointments available. $750 of worthless hotel dollars.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
4
Room comfort:
3
Location:
4
Value:
3
Trip purpose:

Business

Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

4
5.01.0
Hair
Business
Milwaukee, WI
Jun 2, 2009

Wedding Getaway

Everything was great but the sub par food.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
5
Location:
4
Value:
3
Trip purpose:

Business

Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

4
5.01.0
Eysha
Business
Auburn, AL, USA
Jan 3, 2012

Great Vacation Getaway

I had a blast at the Moon Palace and would for sure visit again! There was so much to do on the resort I had to make an itinerary to get it all in.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
4
Trip purpose:

Business

Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

4
5.01.0
Lana L
Business
Indianapolis, Indiana
Jan 30, 2012

Fabulous Vacation!

Couldn't have been any more perfect! The grounds are beautiful and very well kept. The pools are clean and clear. The staff is remarkable! We stayed at the Nizuk and loved every second of it! The pool staff was wonderful, Sabastian kept me laughing all day! Everyone is very friendly, and make you feel right at home. The restaurants are clean, well staffed and served very good food. The Italian restaurant at the golf course is my favorite. You cannot go hungry or thirsty the whole time you are at the Palace! They truely treat you as royality! The rooms are very clean and well kept. Great place to be for a little piece of paradise!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Sightseeing tip: Short drive from hotel

.Make sure you take advantage of the short bus ride to Beach Palace and enjoy the emerald water and white sands there!

Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

4
5.01.0
Robyn E
Business
Hershey, PA, USA
Apr 22, 2012

Great all-inclusive resort!

Stayed at Moon Palace's - Nizuc hotel. With three different restaurants and a sweets and coffee shop, 6+ pools, a myriad of bars and food by the pools, staff that waits on your every need, it really doesn't get much better! And there is entertainment every night right at the hotel! and if you didn't like the entertainment that they have to offer at your particular hotel, you can walk by the ocean or take the hotel shuttle to the neighboring one to catch that show! Really great. When you're at almost anyone of the restaurants for dinner ask the waiter to make you a Mayan coffee! What a show - and a great after dinner drink! Enjoy!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

Shopping tip: In Hotel

Only one real "gift shop" in Nizuc. Most items are very "touristy". To do real shopping you need to go into Cancun and spend the day.

Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

4
5.01.0
Broso
Business
Chicago, IL, USA
May 2, 2012

That's Good Stuff

Overall the resort was great. We were steps from the beach and all of the restaurants and bars were covered in the package.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

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