$407 Avg/night
Rate and special offer based on Check-in: Oct 9, 2014 Check-out: Oct 12, 2014

Moon Palace Golf and Spa Resort All Inclusive

5 stars
Carretera Cancun-Chetumal KM 340, Cancun, 77500
Hotel Overview
Reviewer score
4.3
out of 5
478 reviews
Perfect family getaway

This is the best resort I have been to. Spent most of the time in the resort. Pools were wonderful.... See full review

  • HemantP
  • Aug 23, 2014
great vacation

Excellent. Staff went out of their way. Had a few minor hiccups but staff took care of everything. See full review

  • guest72581
  • Aug 2, 2014
Posh Cancun resort along the Caribbean with Jacuzzi-outfitted rooms

The hotel is five miles from the airport and overlooks the Caribbean Sea. This luxurious property is punctuated by tropical foliage and flanked by an expansive, white sand beach. Rooms -- many of which overlook the shimmering, turquoise waters -- feature private, double Jacuzzis and balconies. A 27-hole Jack Nicklaus Signature golf course and miniature golf course, plus eight outdoor pools -- including two kiddie pools -- provide options for all ages. 

At any of the Palace Resorts properties, guests are welcome to enjoy the facilities and restaurants of Beach Palace, Sun Palace, Playacar Palace, Isla Mujeres Palace and Cozumel Palace. Scheduled transportation is available at select resorts

Highlights
  • A 27-hole Jack Nicklaus Signature golf course and mini golf course on the grounds
  • Luxurious rooms with private balconies and double Jacuzzis
  • Activities suited to all ages
Rooms

The property is divided into three sections, and there are eight different types of accommodations done up with white walls and sand-colored bedspreads and drapes. All feature private, double Jacuzzis and balconies and include one king or two double beds. There is also an iPod dock and DVD and CD players as well as 24-hour room service and wireless Internet. Guests receive two 25-minute massages at the beach spa, a private beach lounge chair with service and a pillow menu with nightly turndown service and petite fours. Guests can arrange one private, candlelit dinner at a select location during their stay. Golfers may want to check out the lavish, 1,296-square-foot, two-bedroom golf suites.

Dining

The all-inclusive Moon Palace Golf and Spa Resort has 14 restaurants -- from Mexican to Italian, American and Asian. Margaritas and top-shelf wines and liquors are served from 12 bars, including six pool bars.

Recreation

A 27-hole Jack Nicklaus Signature golf course and mini golf course are augmented by eight outdoor pools -- including two kiddie pools -- and six Jacuzzis. There is a water sports marina. The landscape hosts a meditation garden, climbing tower, two fitness centers, a club for kids and a disco.

Transportation
  • Cancun International Airport (10 minutes)
Attractions
  • Breathing Observation Bubble (5.5 mi./ 8.8 km)
  • Cancun Golf Club (6.6 mi/ 10.6 km)
  • Manchones Reef (8 mi/ 12.8 km)
Business
  • The Universal Ballroom has 55,850 square feet of flexible meeting space and can accommodate up to 5,000 attendees.
  • A second-floor venue has 36,000 square feet of conference space for up to 3,600 guests.
  • The 30-foot Galactic Ballroom hosts up to 3,000 people. There is a boardroom and business center.

Hotel Map

20.9876 -86.8302
Area served
Cancun, Mexico.
Nearby airports
Cancun International Airport (CUN), Approximate driving time is 10 minutes and distance is 8.5 km (5.25 mi).
Area description
The Moon Palace Golf & Spa Resort is located 10 minutes from the airport.

Recommendations for you

Customers who viewed Moon Palace Golf and Spa Resort All Inclusive also booked these hotels.

Moon Palace Golf and Spa Resort All Inclusive Rooms

Superior Deluxe Ocean View with Double Whirlpool and balcony/terrace
Each elegantly appointed guest room features;1 King bed or 2 double beds, In room Wine, Private Bath w/ shower Only. Screened terrace w/chairs and table. Seating Area. Liquor dispenser contains sodas, bottled water, juices % domestic beer.satellite TV.DVD Player, Ceiling fan , purified water. CHI bath amenities. Bathrobes & Slippers. Digital Safe (Laptop Size).Individually controlled A/C. Coffe Maker, Direct dial telephone, Alarm Clock, Hair dryer and straightener. Iron/ironing board. WiFi,24hrs Room Service and turndown service. non-smoking rooms available. Ocean View. Max Occupancy: 4 guests including children ages 4-17. a maximum of 1 infant (ages 0-3) will be allowed to stay in the same room with 4 guests. 484 Sq.Ft
Superior Deluxe Garden View with Double Whirlpool and balcony/terrace
Each elegantly appointed guest room features;1 King bed or 2 double beds, In room Wine, Private Bath w/ shower Only. Screened terrace w/chairs and table. Seating Area. Liquor dispenser contains sodas, bottled water, juices % domestic beer.satellite TV.DVD Player, Ceiling fan , purified water. CHI bath amenities. Bathrobes & Slippers. Digital Safe (Laptop Size).Individually controlled A/C. Coffe Maker, Direct dial telephone, Alarm Clock, Hair dryer and straightener. Iron/ironing board. WiFi,24hrs Room Service and turndown service. non-smoking rooms available. Garden View. Max Occupancy: 4 guests including children ages 4-17. a maximum of 1 infant (ages 0-3) will be allowed to stay in the same room with 4 guests. 484 Sq.Ft
Junior Suite Golf Course with Double Whirlpool and terrace
1 King bed, In room Wine, Private Bath w/ shower Only. Screened terrace w/chairs and table. Seating Area. Liquor dispenser contains sodas, bottled water, juices % domestic beer.satellite TV.DVD Player, Ceiling fan , purified water. CHI bath amenities. Bathrobes & Slippers. Digital Safe (Laptop Size).Individually controlled A/C. Coffe Maker, Direct dial telephone, Alarm Clock, Hair dryer and straightener. Iron/ironing board. WiFi,24hrs Room Service and turndown service. Golf cart included for personal use. All non-smoking rooms. Golf View. Max Occupancy: 2 adults. 411 Sq.Ft
Concierge Level With double Whirlpool
Rooms with Ocean view and King bed. Double Whirlpool. Private Bath w/ shower only. Balcony. Liquor dispenser contains premium, upgraded brands of liquor. Mini Bar contains sodas, bottled water & domestic beer. LCD TV w/ Satellite, DVD/CD Player. Purified Water. Chi Bath Amenities. Bathrobes & Slippers. Two (2) 25 Minute Massage at the Beach/Spa, Private Beach Lounge Chair Area with Service, Exclusive Beach Bag (one per room/per stay), Aromatherapy menu. Digital safe. Individually-Controlled A/C. Espresso/Coffee Maker. Direct Dial telephone. Alarm Clock/Radio/IPOD Dock. Professional Hair Dryer. Iron/ironing board. Wireless Internet. 24-Hour room service from select restaurant's menu. Private candlelight dinner at select locations (once per stay), Nightly Petit Fours, Pillow Menu & Nightly Turndown Service. Exclusive Concierge Phone Service, Private Check-in & Out/ Late Check-out & Early Check-In (subject to availability)
484 sq ft
Deluxe Superior Deluxe Resort View with Double Whirlpool and balcony/terrace
Each elegantly appointed guest room features;1 King bed or 2 double beds, In room Wine, Private Bath w/ shower Only. Screened terrace w/chairs and table. Seating Area. Liquor dispenser contains sodas, bottled water, juices % domestic beer.satellite TV.DVD Player, Ceiling fan , purified water. CHI bath amenities. Bathrobes & Slippers. Digital Safe (Laptop Size).Individually controlled A/C. Coffe Maker, Direct dial telephone, Alarm Clock, Hair dryer and straightener. Iron/ironing board. WiFi,24hrs Room Service and turndown service. non-smoking rooms available. Resort View. Max Occupancy: 4 guests including children ages 4-17. a maximum of 1 infant (ages 0-3) will be allowed to stay in the same room with 4 guests. 484 Sq.Ft

Amenities

  • All inclusive
  • WiFi
  • Free parking
  • Pool
General
Concierge
Activities
Pool
Fitness Center
Spa
Dining
All inclusive
Restaurant
Room service
Services
Business center
Conference facilities
Internet
WiFi
Parking
Free parking
Accessibility
Handicapped rooms/facilities

Nearby points of interest

  • Riviera Cancun Golf: 2.2 mi
  • Dolphinaris Cancun: 3.7 mi
  • Wet'n Wild Cancun: 4.2 mi
  • Iberostar Cancun Golf Course: 6 mi
  • Playa Delfines: 6.2 mi
  • Avenida Kukulkan: 8.4 mi
  • Interactive Aquarium: 9.5 mi
  • El Rey Ruins: 9.6 mi
  • Dubai Palace Casino: 10.8 mi
  • Playa Tortugas: 11.5 mi
  • Avenida Tulum: 12 mi
  • Museo Maya de Cancun: 12.2 mi

Dining

Palapa Fragata
Poolside restaurant/bar Cuisine-Seafood
Lunch buffet International-Noon - 4:30 pm
Dinner buffet- 6:30 pm - 11:00 pm
Palapa Barracuda
Poolside restaurant/bar (Steak House)
Breakfast buffet International- 8:00 am - 11:00 am
Lunch buffet International- 11:30 am - 4:30 pm
Dinner a la carte- 6:30 pm - 10:30 pm
Dress code for dinner- Casual, wet clothing or uncovered swimwear not allowed.
El Manglar
Location- Central lobby
Cuisine- Italian (dinner)
Breakfast buffet International,6:30 am - 11:30 am
Lunch buffet Int'l.: 12:30 pm -4:00 pm
Dinner buffet: 6:00 pm - 11:00 pm
Dress code: Casual, wet clothing or uncovered swimwear not allowed
Bugambilias
Location- Central lobby Cuisine -Mexican Breakfast buffet: 6:45 am - 11:00 am
Lunch buffet: 12:30 pm - 4:30 pm
Dinner a la carte: 6:00 pm - 11:00 pm
Dress code: Casual, wet clothing or uncovered swimwear not allowed.
Palapa Delfines
Poolside restaurant/bar (Grill)
Lunch a la carte- 11:00 am - 4:00 pm
Dinner buffet- 6:00 pm - 11:00 pm
Dress code for dinner- Casual, wet clothing or uncovered swimwear not allowed.
La Trattoria
Located in the Golf Course
Open Daily. Breakfast & lunch buffet. Italian cuisine - dinner a la carte.
La Gondola
Location- Adjacent to lobby Cuisine- Italian
Breakfast buffet International- 7:00 am - 11:30 am
Dinner buffet- 6:00 pm - 11:00 pm
Dress code- Casual, wet clothing or uncovered swimwear not allowed.
Arrecifes
Location- Central lobby Cuisine- Brazilian (dinner)
Breakfast buffet International: 7:00 am - 11:30 am
Lunch buffet Int'l. 11:30 am - 5:00 pm
Dinner a la carte 6:00 pm - 11:00 pm
Dress code: Casual, wet clothing or uncovered swimwear not allowed.
Palapa Pelicanos
Poolside restaurant/bar (Sushi)
Lunch Int'l buffet: 12:30 pm - 4:00 pm
Dinner a la carte: 6:00 pm - 11:00 pm
Dress code: Casual, wet clothing or uncovered swimwear not allowed.
Bambu
Located in the Golf Course
Open Daily. Oriental cuisine - dinner a la carte.

Meeting facilities

Meeting Info
From the state-of-the-art Universal Boardroom to our grand Galactic Ballroom, our convention facilities are ready to meet your expectations. And, our talented and dedicated sales and conference service staff will be standing by to fulfill each of your business and incentive needs. Our Executive Business Center offers complete professional services, including private offices.

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (478)

Ratings and reviews for Moon Palace Golf and Spa Resort All Inclusive

Overall score

4.3 / 5
5.01.0
478 out of 478
Amenities:
4.5
Room cleanliness:
4.6
Hotel staff:
4.6
Room comfort:
4.5
Location:
4.2
Value:
4.3

91% would recommend to a friend.

Sort by:
Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

4
5.01.0
GWhiteMonkey
SD
Jul 8, 2014

Moon Palace in July

Webjuat got back from our Cancun trip last night. The hotel was cool, the staff was amazing and the FOOD was perfect! I love Mexican authentic food and er definitely got $$ worth. :-) One issue was we requested two beds and instead got 1 king and a rollaway for our teenager. If you call for any changes make sure they update your profile and you get an copy by email otherwise they will disregard it. The beach was not clear and only went in once. The game room was awesome. Don't fall for the initial welcome because it's a sales trap. We managed to skip the appointment but the lady kept calling. It was annoying. The $1500 credit isn't really all that great. If you take the Tulum your so it outside of your credit. Its 2 hrs and 4 hour bus ride there and back. Also spend the money on the Explorer tour. Worth it!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
3
Value:
5
Shopping tip: Short drive from hotel

Shopping - get a cab and go to the Mercado 28. Less hassle and great bargains and food. Don't buy into the other stores the tour bus takes you to. W

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Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

4
5.01.0
Anonymous
south carolina
Jun 30, 2009

great choice

Great location. close to the airport. room was clean and comfortable. food was excellent. pools were huge. staff was very friendly. The non motorized stuff need to be overhauled but overall, it was a great deal.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Shopping tip: In Hotel

the store within complex was actually cheaper than outside the complex

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Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

4
5.01.0
Peter Cooper
London, UK
Jun 21, 2014

Our family loved it and would go back.

Very well looked after, hotel did have a few minor negatives

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
4
Money-saving tip: In Hotel

If you stay there. The premises are very big. So do prepare to wait for golf buggies to pick you up to drop you off at reception etc. you can't pre-book them.

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Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

4
5.01.0
Eskie Two
Nebraska
Feb 15, 2010

Beautiful Resort & Great Variety

The hotel had a lot to offer! We were very pleased with our room, view and amenities. The variety of restaurants, bars and places to walk/sit were the best! We found communication with the staff of the hotel to be a little difficult. When we first arrived, there was no hot water in our room due to a boiler outage. It took 4 transfers before I could speak with someone that understood the problem. It was already after 11pm and we had waited for hot water for 2+ hours so I asked to speak with a manager...and another 3 transfers later the manager arranged for a new room. The hotel handled the situation well but the communication barrier was a bit frustrating.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
4
Hotel staff:
3
Room comfort:
5
Location:
5
Value:
4
Shopping tip: Not Applicable

Use the free shuttle offered by the hotel to visit other Palace properties in Cancun. We went to the Beach Palace and had lunch and lounged at their rooftop pool. We then went shopping across the street. It was a great, simple, and cheap way to get out of our resort and see more sights.

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Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

4
5.01.0
Anonymous
Chicago, IL
Aug 11, 2009

No complaints here

Our stay was very enjoyable. I believe there is a little something for everyone. The main pool located by the Sunrise lobby was a lot of fun, great music and a really great entertainment staff. The atmosphere was excellent for teenagers (I traveled with three) and the young at heart.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
3
Value:
5
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Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

4
5.01.0
Moon Palace
Cancun, Mexico
Aug 26, 2010

Relaxation!

Amazing Staff! [...] dollars were a plus!Beautiful and calm. Sometimes too many families but you could always move to a different area because it was so vast.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
2
Value:
4
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Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

4
5.01.0
yegg
Mid West
Jul 30, 2010

Destination Wedding in the Carribean

The hotel is beautiful. Everything included! That was wonderful and the Vacation Dollars really helped to experience the Spa and other luxuries that I wouldn't ordinarily avail myself of. The beach time was limited due to the weather but that was my only disappointment. We celebrated a wonderful wedding of a family member while there.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
5
Sightseeing tip: Not Applicable

Take the time to check out the tours that are available and sign up early.

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Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

4
5.01.0
Packersfan
Salt Lake City, UT, USA
Nov 26, 2011

Moon Palace

Stayed at the Moon Palace Nov. 18-23, 2011. A great place to stay. Rooms are beginning to show a little age, but still nice and very comfortable. The clocks are hard wired so they go off with motion sensors that turn on lights when you enter and leave the rooms. Bring a battery operated one or rely on your watch. Staff was very helpful and willing to assist. Raul at the main pool at Mizuk hotel was fantastic. He would run to a restaurant and bring back food for you if you asked and always had drinks filled. Food was very good. We just didn't have enough time or a big enough appetite to try all the restaurant locations available at the 3 hotels on the Moon Palace resort facilities. We did the special couples lobster dinner. It was disappointing and I would not recommend it. Golf is very challenging. Rented clubs were nice but having your own would make the tight fairways easier to hit. Spa was excellent. Moon is off the main strip of hotels which is nice to be away from the hussle and bustle, but also is a drive to get to the main areas of Cancun. The $1500 in credit at the facilites goes a long way. Make sure to aske about all the ways you can use it. Didn't need to spend much out of pocket money during the entire trip. Overall it is easy to recommend and we are planning on going back.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
4
Value:
5
Money-saving tip: In Hotel

Talk to some of the people with silver or black bracelets immediately when you get there. They are members and can tell you some ins and outs of the facility. If you talk to them they can help you out if you take the timeshare trip where you can purchase a membership to Palace Resorts. You can really push for a short term, relatively inexpensive membership and get some nice bonuses to the membership. Members can help answer some of your questions on that and how to best take advantage of the entire facility.

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Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

4
5.01.0
Anonymous
SAN JOSE, CA
Apr 23, 2009

Unbeatable hotel for the price

WE TOOK ADVANTAGE OF A COUPLE OF THEIR TOURS, THAT WAS NICE, BUT IT WAS HARD TO GET THE ONES WE REALLY WANTED SINCE THEY WERE ARLEADY BOOKED. THE RESORT ITSELF WAS REALLY NICE, IT'S JUST THAT IT WAS SOOO BIG THAT TO GET TO THE OTHER SIDE WAS A JOURNEY ITSELF, EVEN THOUGH THEY HAD SHUTTLES SOMETIMES YOU JUST FELT LIKE WALKING.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
5
Sightseeing tip: In Hotel

TRY TO BOOK YOUR INCLUDED TOURS 5 MIN. AFTER YOU CHECK IN. DONT WAIT TOO LONG TO BOOK THEM

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Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

4
5.01.0
Anonymous
indiana
Jun 29, 2009

nice resort

great resort other than instead of a true concierge service...you a get a time share salesman. All other services and staff were great. Food very good. Try the caribean restaraunt as it seemed the best to us.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
5
Room comfort:
5
Location:
3
Value:
4
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