Moon Palace Golf and Spa Resort All Inclusive

5 stars
View map of Carretera Cancun-Chetumal KM 340, Cancun, 77500

Hotel Overview

4.3 /5
Overall score
90%
Would recommend
Amenities:
4.5
Cleanliness:
4.6
Hotel staff:
4.6
Comfort:
4.5
Location:
4.2
Value:
4.3

When you arrive at the elegant and modern Moon Palace Golf and Spa Resort All Inclusive in Cancun, Mexico, prepare to relax and be entertained. Enjoy the ocean breezes from your own private balcony, or spend some time sunbathing and unwinding on the hotel's exclusive beach. After playing nine holes at the on-site golf course, visit the hotel's freshwater pool and enjoy cocktails poured to order. Your room will be ready with a whirlpool tub and turn-down service if you desire. Enjoy a light snack or full room service delivered by award-winning staff. This property is on the list of the Top 15 Hotels in Cancun and was a Travelers' Choice 2015 Winner.

Dining

The all-inclusive Moon Palace Golf and Spa Resort has 14 restaurants -- from Mexican to Italian, American and Asian. Margaritas and top-shelf wines and liquors are served from 12 bars, including six pool bars.

Rooms

The property is divided into three sections, and there are eight different types of accommodations done up with white walls and sand-colored bedspreads and drapes. All feature private, double Jacuzzis and balconies and include one king or two double beds. There is also an iPod dock and DVD and CD players as well as 24-hour room service and wireless Internet. Guests receive two 25-minute massages at the beach spa, a private beach lounge chair with service and a pillow menu with nightly turndown service and petite fours. Guests can arrange one private, candlelit dinner at a select location during their stay. Golfers may want to check out the lavish, 1,296-square-foot, two-bedroom golf suites.

Highlights

The Moon Palace Golf and Spa Resort All Inclusive in Cancun is home to a signature Jack Nicklaus Golf Course, offering you the opportunity to practice your swing. A nightly fire show and regular concerts bring plenty of on-site entertainment options. Satisfy your appetite with fare from the hotel's 15 dining restaurants, including Brazilian, Mexican and Caribbean cuisine. Kids can enjoy a day at the Playroom outdoor park while you go on a dolphin swim or try windsurfing. Book your spa visit or dolphin excursion early as spots fill quickly. Be sure to rent a bike for the day and explore the lush meditation gardens nearby. 

Nearby attractions
  • Breathing Observation Bubble (5.5 mi./ 8.8 km)
  • Cancun Golf Club (6.6 mi/ 10.6 km)
  • Manchones Reef (8 mi/ 12.8 km)
Business
  • The Universal Ballroom has 55,850 square feet of flexible meeting space and can accommodate up to 5,000 attendees.
  • A second-floor venue has 36,000 square feet of conference space for up to 3,600 guests.
  • The 30-foot Galactic Ballroom hosts up to 3,000 people. There is a boardroom and business center.
Transportation
  • Cancun International Airport (10 minutes)
Recreation

A 27-hole Jack Nicklaus Signature golf course and mini golf course are augmented by eight outdoor pools -- including two kiddie pools -- and six Jacuzzis. There is a water sports marina. The landscape hosts a meditation garden, climbing tower, two fitness centers, a club for kids and a disco.

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Moon Palace Golf and Spa Resort All Inclusive Rooms

Superior Deluxe Ocean View with Double Whirlpool and balcony/terrace
Each elegantly appointed guest room features;1 King bed or 2 double beds, In room Wine, Private Bath w/ shower Only. Screened terrace w/chairs and table. Seating Area. Liquor dispenser contains sodas, bottled water, juices % domestic beer.satellite TV.DVD Player, Ceiling fan , purified water. CHI bath amenities. Bathrobes & Slippers. Digital Safe (Laptop Size).Individually controlled A/C. Coffe Maker, Direct dial telephone, Alarm Clock, Hair dryer and straightener. Iron/ironing board. WiFi,24hrs Room Service and turndown service. non-smoking rooms available. Ocean View. Max Occupancy: 4 guests including children ages 4-17. a maximum of 1 infant (ages 0-3) will be allowed to stay in the same room with 4 guests. 484 Sq.Ft
Superior Deluxe Garden View with Double Whirlpool and balcony/terrace
Each elegantly appointed guest room features;1 King bed or 2 double beds, In room Wine, Private Bath w/ shower Only. Screened terrace w/chairs and table. Seating Area. Liquor dispenser contains sodas, bottled water, juices % domestic beer.satellite TV.DVD Player, Ceiling fan , purified water. CHI bath amenities. Bathrobes & Slippers. Digital Safe (Laptop Size).Individually controlled A/C. Coffe Maker, Direct dial telephone, Alarm Clock, Hair dryer and straightener. Iron/ironing board. WiFi,24hrs Room Service and turndown service. non-smoking rooms available. Garden View. Max Occupancy: 4 guests including children ages 4-17. a maximum of 1 infant (ages 0-3) will be allowed to stay in the same room with 4 guests. 484 Sq.Ft
Junior Suite Golf Course with Double Whirlpool and terrace
1 King bed, In room Wine, Private Bath w/ shower Only. Screened terrace w/chairs and table. Seating Area. Liquor dispenser contains sodas, bottled water, juices % domestic beer.satellite TV.DVD Player, Ceiling fan , purified water. CHI bath amenities. Bathrobes & Slippers. Digital Safe (Laptop Size).Individually controlled A/C. Coffe Maker, Direct dial telephone, Alarm Clock, Hair dryer and straightener. Iron/ironing board. WiFi,24hrs Room Service and turndown service. Golf cart included for personal use. All non-smoking rooms. Golf View. Max Occupancy: 2 adults. 411 Sq.Ft
Concierge Level With double Whirlpool
Rooms with Ocean view and King bed. Double Whirlpool. Private Bath w/ shower only. Balcony. Liquor dispenser contains premium, upgraded brands of liquor. Mini Bar contains sodas, bottled water & domestic beer. LCD TV w/ Satellite, DVD/CD Player. Purified Water. Chi Bath Amenities. Bathrobes & Slippers. Two (2) 25 Minute Massage at the Beach/Spa, Private Beach Lounge Chair Area with Service, Exclusive Beach Bag (one per room/per stay), Aromatherapy menu. Digital safe. Individually-Controlled A/C. Espresso/Coffee Maker. Direct Dial telephone. Alarm Clock/Radio/IPOD Dock. Professional Hair Dryer. Iron/ironing board. Wireless Internet. 24-Hour room service from select restaurant's menu. Private candlelight dinner at select locations (once per stay), Nightly Petit Fours, Pillow Menu & Nightly Turndown Service. Exclusive Concierge Phone Service, Private Check-in & Out/ Late Check-out & Early Check-In (subject to availability)
484 sq ft
Deluxe Superior Deluxe Resort View with Double Whirlpool and balcony/terrace
Each elegantly appointed guest room features;1 King bed or 2 double beds, In room Wine, Private Bath w/ shower Only. Screened terrace w/chairs and table. Seating Area. Liquor dispenser contains sodas, bottled water, juices % domestic beer.satellite TV.DVD Player, Ceiling fan , purified water. CHI bath amenities. Bathrobes & Slippers. Digital Safe (Laptop Size).Individually controlled A/C. Coffe Maker, Direct dial telephone, Alarm Clock, Hair dryer and straightener. Iron/ironing board. WiFi,24hrs Room Service and turndown service. non-smoking rooms available. Resort View. Max Occupancy: 4 guests including children ages 4-17. a maximum of 1 infant (ages 0-3) will be allowed to stay in the same room with 4 guests. 484 Sq.Ft

Amenities

  • All inclusive
  • WiFi
  • Free parking
  • Pool
General
Concierge
Activities
Pool
Fitness Center
Spa
Dining
All inclusive
Restaurant
Room service
Services
Business center
Conference facilities
Internet
WiFi
Parking
Free parking
Accessibility
Handicapped rooms/facilities

Hotel Map

20.9876 -86.8302
Area served
Cancun, Mexico.
Nearby airports
Cancun International Airport (CUN), Approximate driving time is 10 minutes and distance is 8.5 km (5.25 mi).
Area description
The Moon Palace Golf & Spa Resort is located 10 minutes from the airport.

Nearby points of interest

  • Riviera Cancun Golf: 2.2 mi
  • Dolphinaris Cancun: 3.7 mi
  • Wet'n Wild Cancun: 4.2 mi
  • Playa Delfines: 6.2 mi
  • Avenida Kukulkan: 8.4 mi
  • Interactive Aquarium: 9.5 mi
  • El Rey Ruins: 9.6 mi
  • Dubai Palace Casino: 10.8 mi
  • Playa Tortugas: 11.5 mi
  • Avenida Tulum: 12 mi
  • Museo Maya de Cancun: 12.2 mi

Meeting facilities

Meeting Info
From the state-of-the-art Universal Boardroom to our grand Galactic Ballroom, our convention facilities are ready to meet your expectations. And, our talented and dedicated sales and conference service staff will be standing by to fulfill each of your business and incentive needs. Our Executive Business Center offers complete professional services, including private offices.

Dining

Palapa Fragata
Poolside restaurant/bar Cuisine-Seafood
Lunch buffet International-Noon - 4:30 pm
Dinner buffet- 6:30 pm - 11:00 pm
Palapa Barracuda
Poolside restaurant/bar (Steak House)
Breakfast buffet International- 8:00 am - 11:00 am
Lunch buffet International- 11:30 am - 4:30 pm
Dinner a la carte- 6:30 pm - 10:30 pm
Dress code for dinner- Casual, wet clothing or uncovered swimwear not allowed.
El Manglar
Location- Central lobby
Cuisine- Italian (dinner)
Breakfast buffet International,6:30 am - 11:30 am
Lunch buffet Int'l.: 12:30 pm -4:00 pm
Dinner buffet: 6:00 pm - 11:00 pm
Dress code: Casual, wet clothing or uncovered swimwear not allowed
Bugambilias
Location- Central lobby Cuisine -Mexican Breakfast buffet: 6:45 am - 11:00 am
Lunch buffet: 12:30 pm - 4:30 pm
Dinner a la carte: 6:00 pm - 11:00 pm
Dress code: Casual, wet clothing or uncovered swimwear not allowed.
Palapa Delfines
Poolside restaurant/bar (Grill)
Lunch a la carte- 11:00 am - 4:00 pm
Dinner buffet- 6:00 pm - 11:00 pm
Dress code for dinner- Casual, wet clothing or uncovered swimwear not allowed.
La Trattoria
Located in the Golf Course
Open Daily. Breakfast & lunch buffet. Italian cuisine - dinner a la carte.
La Gondola
Location- Adjacent to lobby Cuisine- Italian
Breakfast buffet International- 7:00 am - 11:30 am
Dinner buffet- 6:00 pm - 11:00 pm
Dress code- Casual, wet clothing or uncovered swimwear not allowed.
Arrecifes
Location- Central lobby Cuisine- Brazilian (dinner)
Breakfast buffet International: 7:00 am - 11:30 am
Lunch buffet Int'l. 11:30 am - 5:00 pm
Dinner a la carte 6:00 pm - 11:00 pm
Dress code: Casual, wet clothing or uncovered swimwear not allowed.
Palapa Pelicanos
Poolside restaurant/bar (Sushi)
Lunch Int'l buffet: 12:30 pm - 4:00 pm
Dinner a la carte: 6:00 pm - 11:00 pm
Dress code: Casual, wet clothing or uncovered swimwear not allowed.
Bambu
Located in the Golf Course
Open Daily. Oriental cuisine - dinner a la carte.
Mo Mo No Hana
Location- Adjacent to lobby (Dinner Only) Cuisine- Oriental a la carte
Dinner: 6:00 pm - 11:00 pm
Dress code: Casual elegance, Long pants, collared shirts, and shoes required.
Los Caporales
Los Caporales (dinner only)
Location- Central lobby Cuisine-Mexican a la carte Dinner- 6:00 pm - 11:00 pm
Dress code- Casual elegance, Long pants, collared shirts, and shoes required.

Hotel Policies

Check-in:
3:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (544)

Ratings and reviews for Moon Palace Golf and Spa Resort All Inclusive

Overall score

4.3 / 5
5.01.0
544 out of 544
Amenities:
4.5
Cleanliness:
4.6
Hotel staff:
4.6
Comfort:
4.5
Location:
4.2
Value:
4.3

90% would recommend to a friend.

Sort by:
Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

5
5.01.0
Anonymous
Business
Topeka
Jul 25, 2008

very beautiful hotel

This is my second time to Cancun. All of the other hotels are cluttered together and there isn't any room to breathe. This hotel is self contained on tons of land with beautiful landscaping. In fact, it is so large that in order to get from on lobby to another they have a bus that continually transports people to the other lobby every 15 minutes. My only dissatisfaction was with the massage I got while down there. I didn't really think that it was worth the money. Would pick this hotel once more if I ever go back to Cancun.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Sightseeing tip: Not Applicable

The Chichen Itza pyramids are only a 2 hour drive from this hotel.

Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

5
5.01.0
Anonymous
Business
Shreveport, LA
Apr 16, 2007

1st time!

I won the trip from Gina Eubanks and this was my first visit. The room was great, the view was great but the staff was stellar. We almost felt as celebrities the way they catered to us which made us want to tip and tip more. Very Friendly, good English.....trips from hotel to hotel lobby were every 15 minutes. The SPA I did was more that fabulous. The only down side is that the cab drivers charged us more than what we think is realistic, $55.00 from the airport to the hotel is a little much...but I don't think that had anything to do with the Hotel. Very nice trip, I would like to go back some day...!!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
4
Value:
5
Trip purpose:

Business

Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

5
5.01.0
Anonymous
Business
Philadelphia, PA
Apr 18, 2008

What a view

Beautiful grounds and a spectacular view! The staff was very helpful and friendly!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

5
5.01.0
Anonymous
Business
Manassas, VA
Oct 1, 2008

Great Overall

Moon Palace Resort was great. All the ammenities that you could ever want. Very large resort. The Beach is the only negative that I have. The sand is great but the water is not the ideal Cancun feel. Just minutes from the airport and off the hotel zone. Don't worry there is a lot of free transportation to other Palace Resorts and Excursions. Hotel staff are some of the nicest people I've ever met.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
4
Value:
5
Trip purpose:

Business

Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

5
5.01.0
Anonymous
Business
Sylmar
Nov 17, 2008

Very family friendly and great business amenities

I really just can't say enough, I don't think words can really do it justice. This hotel and place is something everyone should enjoy. The hotel staff were just wonderful, they wanted to please you in every way you can possibly think of. The free tours were just amazing, just on the tours you save a great deal. They offered free trasportation just about anywhere. The hotel and spas are breath taking. We will be going back very soon with my kids hopefully.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

Shopping tip: In Hotel

The hotel has two huge lobbys and both have a few store to shop from.

Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

5
5.01.0
Anonymous
Business
Star, ID
Dec 30, 2010

We'll be back!

Loved the resort! Loved the staff! Loved the activities! We are coming back!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

5
5.01.0
CCDD1234
Business
Boston, MA
Dec 26, 2010

Truly an amazing facility

Without getting too lengthy, the Moon Palace by far is the best experience you'll find in Cancun. I've travelled many times to this area and have stayed at the Ritz, Fiesta Americana Coral Beach and many others, and find this property to have not only the best accommodations, but truly the finest service anywhere with great food as well. A huge resort spanning nearly 1/2 mile or so along a secluded beach, the Moon Palace is far enough away from the hotel zone that you actually feel as if you're on a private island yet close enough to hop in a cab, rental car or shuttle and be in the heart of downtown in 15-20 minutes should you feel a need to want to leave the property. Absolutely nothing to complain about other than the week going by too fast.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Dining tip: Short drive from hotel

Many wonderful restaurants in the downtown area should you want an evening outside the resort. Harry's Steakhouse is always a treat for a special occasion.

Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

5
5.01.0
Anonymous
Business
edmonton canada
Dec 29, 2010

*****

golf

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Time-saving tip: In Hotel

everything is all inclusive

Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

5
5.01.0
Anonymous
Business
Chicago Burbs, IL
Feb 24, 2010

Lots of Fun

My husband and I stayed at Moon Palace for 5 days to attend my cousin's wedding. We had an amazing time! We had a beachfront room, and the view was fabulous. The food was great, the service was friendly, and there were tons of excursions available. (We didn't do any of them because we were there to relax, but many family members really enjoyed scuba diving, snorkeling, and seeing the ruins.) Moon Palace is a huge, huge resort with multiple lobbies. The lobby-to-lobby bus had three stops: Nizuc, Sunrise, and Moon. There's also a lobby at the golf course that is accessible only by golf cart shuttles. We stayed near Nizuc; getting around among the different areas was very easy. A couple must-try restaurants were the Brazillian place in Nizuc and La Trattoria by the golf course. The golf course restaurants were also fabulous at breakfast - not crowded at all, and the food was better. We also had a lot of fun at the dance club at Sunrise. A couple things that I might have liked to have known prior to our trip: (1) the ocean in February was still pretty cold, and although the white sand beach was beautiful, the ocean had a LOT of seaweed...enough to make me not really want to swim in it. (2) There's definitely far less chlorine in the pools than at a typical American public pool. I was too afraid to ask if there was any in it at all. (3) The hotel says that all tipping is included, but tipping is still allowed, so many people do tip the staff. Overall, we had a GREAT trip. We would definitely go back to Moon Palace as well as recommend the place to friends.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Dining tip: In Hotel

Breakfast at the golf club restaurant is worth any short trip you have to make from your lobby area. No lines, not crowded, and the food was better. Pancakes, French toast, and omelettes were all made to order.

Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

5
5.01.0
Anonymous
Business
washington
Dec 31, 2010

fantastic family getaway

beautiful place and clean

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
4
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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