Moon Palace Golf and Spa Resort All Inclusive

5 stars
Carretera Cancun-Chetumal KM 340, Cancun, 77500
Hotel Overview
Reviewer score
4.3
out of 5
478 reviews
Perfect family getaway

This is the best resort I have been to. Spent most of the time in the resort. Pools were wonderful.... See full review

  • HemantP
  • Aug 23, 2014
great vacation

Excellent. Staff went out of their way. Had a few minor hiccups but staff took care of everything. See full review

  • guest72581
  • Aug 2, 2014
Posh Cancun resort along the Caribbean with Jacuzzi-outfitted rooms

The hotel is five miles from the airport and overlooks the Caribbean Sea. This luxurious property is punctuated by tropical foliage and flanked by an expansive, white sand beach. Rooms -- many of which overlook the shimmering, turquoise waters -- feature private, double Jacuzzis and balconies. A 27-hole Jack Nicklaus Signature golf course and miniature golf course, plus eight outdoor pools -- including two kiddie pools -- provide options for all ages. 

At any of the Palace Resorts properties, guests are welcome to enjoy the facilities and restaurants of Beach Palace, Sun Palace, Playacar Palace, Isla Mujeres Palace and Cozumel Palace. Scheduled transportation is available at select resorts

Highlights
  • A 27-hole Jack Nicklaus Signature golf course and mini golf course on the grounds
  • Luxurious rooms with private balconies and double Jacuzzis
  • Activities suited to all ages
Rooms

The property is divided into three sections, and there are eight different types of accommodations done up with white walls and sand-colored bedspreads and drapes. All feature private, double Jacuzzis and balconies and include one king or two double beds. There is also an iPod dock and DVD and CD players as well as 24-hour room service and wireless Internet. Guests receive two 25-minute massages at the beach spa, a private beach lounge chair with service and a pillow menu with nightly turndown service and petite fours. Guests can arrange one private, candlelit dinner at a select location during their stay. Golfers may want to check out the lavish, 1,296-square-foot, two-bedroom golf suites.

Dining

The all-inclusive Moon Palace Golf and Spa Resort has 14 restaurants -- from Mexican to Italian, American and Asian. Margaritas and top-shelf wines and liquors are served from 12 bars, including six pool bars.

Recreation

A 27-hole Jack Nicklaus Signature golf course and mini golf course are augmented by eight outdoor pools -- including two kiddie pools -- and six Jacuzzis. There is a water sports marina. The landscape hosts a meditation garden, climbing tower, two fitness centers, a club for kids and a disco.

Transportation
  • Cancun International Airport (10 minutes)
Attractions
  • Breathing Observation Bubble (5.5 mi./ 8.8 km)
  • Cancun Golf Club (6.6 mi/ 10.6 km)
  • Manchones Reef (8 mi/ 12.8 km)
Business
  • The Universal Ballroom has 55,850 square feet of flexible meeting space and can accommodate up to 5,000 attendees.
  • A second-floor venue has 36,000 square feet of conference space for up to 3,600 guests.
  • The 30-foot Galactic Ballroom hosts up to 3,000 people. There is a boardroom and business center.

Moon Palace Golf and Spa Resort All Inclusive Rooms

Superior Deluxe Ocean View with Double Whirlpool and balcony/terrace
Each elegantly appointed guest room features;1 King bed or 2 double beds, In room Wine, Private Bath w/ shower Only. Screened terrace w/chairs and table. Seating Area. Liquor dispenser contains sodas, bottled water, juices % domestic beer.satellite TV.DVD Player, Ceiling fan , purified water. CHI bath amenities. Bathrobes & Slippers. Digital Safe (Laptop Size).Individually controlled A/C. Coffe Maker, Direct dial telephone, Alarm Clock, Hair dryer and straightener. Iron/ironing board. WiFi,24hrs Room Service and turndown service. non-smoking rooms available. Ocean View. Max Occupancy: 4 guests including children ages 4-17. a maximum of 1 infant (ages 0-3) will be allowed to stay in the same room with 4 guests. 484 Sq.Ft
Superior Deluxe Garden View with Double Whirlpool and balcony/terrace
Each elegantly appointed guest room features;1 King bed or 2 double beds, In room Wine, Private Bath w/ shower Only. Screened terrace w/chairs and table. Seating Area. Liquor dispenser contains sodas, bottled water, juices % domestic beer.satellite TV.DVD Player, Ceiling fan , purified water. CHI bath amenities. Bathrobes & Slippers. Digital Safe (Laptop Size).Individually controlled A/C. Coffe Maker, Direct dial telephone, Alarm Clock, Hair dryer and straightener. Iron/ironing board. WiFi,24hrs Room Service and turndown service. non-smoking rooms available. Garden View. Max Occupancy: 4 guests including children ages 4-17. a maximum of 1 infant (ages 0-3) will be allowed to stay in the same room with 4 guests. 484 Sq.Ft
Junior Suite Golf Course with Double Whirlpool and terrace
1 King bed, In room Wine, Private Bath w/ shower Only. Screened terrace w/chairs and table. Seating Area. Liquor dispenser contains sodas, bottled water, juices % domestic beer.satellite TV.DVD Player, Ceiling fan , purified water. CHI bath amenities. Bathrobes & Slippers. Digital Safe (Laptop Size).Individually controlled A/C. Coffe Maker, Direct dial telephone, Alarm Clock, Hair dryer and straightener. Iron/ironing board. WiFi,24hrs Room Service and turndown service. Golf cart included for personal use. All non-smoking rooms. Golf View. Max Occupancy: 2 adults. 411 Sq.Ft
Concierge Level With double Whirlpool
Rooms with Ocean view and King bed. Double Whirlpool. Private Bath w/ shower only. Balcony. Liquor dispenser contains premium, upgraded brands of liquor. Mini Bar contains sodas, bottled water & domestic beer. LCD TV w/ Satellite, DVD/CD Player. Purified Water. Chi Bath Amenities. Bathrobes & Slippers. Two (2) 25 Minute Massage at the Beach/Spa, Private Beach Lounge Chair Area with Service, Exclusive Beach Bag (one per room/per stay), Aromatherapy menu. Digital safe. Individually-Controlled A/C. Espresso/Coffee Maker. Direct Dial telephone. Alarm Clock/Radio/IPOD Dock. Professional Hair Dryer. Iron/ironing board. Wireless Internet. 24-Hour room service from select restaurant's menu. Private candlelight dinner at select locations (once per stay), Nightly Petit Fours, Pillow Menu & Nightly Turndown Service. Exclusive Concierge Phone Service, Private Check-in & Out/ Late Check-out & Early Check-In (subject to availability)
484 sq ft
Deluxe Superior Deluxe Resort View with Double Whirlpool and balcony/terrace
Each elegantly appointed guest room features;1 King bed or 2 double beds, In room Wine, Private Bath w/ shower Only. Screened terrace w/chairs and table. Seating Area. Liquor dispenser contains sodas, bottled water, juices % domestic beer.satellite TV.DVD Player, Ceiling fan , purified water. CHI bath amenities. Bathrobes & Slippers. Digital Safe (Laptop Size).Individually controlled A/C. Coffe Maker, Direct dial telephone, Alarm Clock, Hair dryer and straightener. Iron/ironing board. WiFi,24hrs Room Service and turndown service. non-smoking rooms available. Resort View. Max Occupancy: 4 guests including children ages 4-17. a maximum of 1 infant (ages 0-3) will be allowed to stay in the same room with 4 guests. 484 Sq.Ft

Amenities

  • All inclusive
  • WiFi
  • Free parking
  • Pool
General
Concierge
Activities
Pool
Fitness Center
Spa
Dining
All inclusive
Restaurant
Room service
Services
Business center
Conference facilities
Internet
WiFi
Parking
Free parking
Accessibility
Handicapped rooms/facilities

Hotel Map

20.9876 -86.8302
Area served
Cancun, Mexico.
Nearby airports
Cancun International Airport (CUN), Approximate driving time is 10 minutes and distance is 8.5 km (5.25 mi).
Area description
The Moon Palace Golf & Spa Resort is located 10 minutes from the airport.

Nearby points of interest

  • Riviera Cancun Golf: 2.2 mi
  • Dolphinaris Cancun: 3.7 mi
  • Wet'n Wild Cancun: 4.2 mi
  • Playa Delfines: 6.2 mi
  • Avenida Kukulkan: 8.4 mi
  • Interactive Aquarium: 9.5 mi
  • El Rey Ruins: 9.6 mi
  • Dubai Palace Casino: 10.8 mi
  • Playa Tortugas: 11.5 mi
  • Avenida Tulum: 12 mi
  • Museo Maya de Cancun: 12.2 mi

Meeting facilities

Meeting Info
From the state-of-the-art Universal Boardroom to our grand Galactic Ballroom, our convention facilities are ready to meet your expectations. And, our talented and dedicated sales and conference service staff will be standing by to fulfill each of your business and incentive needs. Our Executive Business Center offers complete professional services, including private offices.

Dining

Palapa Fragata
Poolside restaurant/bar Cuisine-Seafood
Lunch buffet International-Noon - 4:30 pm
Dinner buffet- 6:30 pm - 11:00 pm
Palapa Barracuda
Poolside restaurant/bar (Steak House)
Breakfast buffet International- 8:00 am - 11:00 am
Lunch buffet International- 11:30 am - 4:30 pm
Dinner a la carte- 6:30 pm - 10:30 pm
Dress code for dinner- Casual, wet clothing or uncovered swimwear not allowed.
El Manglar
Location- Central lobby
Cuisine- Italian (dinner)
Breakfast buffet International,6:30 am - 11:30 am
Lunch buffet Int'l.: 12:30 pm -4:00 pm
Dinner buffet: 6:00 pm - 11:00 pm
Dress code: Casual, wet clothing or uncovered swimwear not allowed
Bugambilias
Location- Central lobby Cuisine -Mexican Breakfast buffet: 6:45 am - 11:00 am
Lunch buffet: 12:30 pm - 4:30 pm
Dinner a la carte: 6:00 pm - 11:00 pm
Dress code: Casual, wet clothing or uncovered swimwear not allowed.
Palapa Delfines
Poolside restaurant/bar (Grill)
Lunch a la carte- 11:00 am - 4:00 pm
Dinner buffet- 6:00 pm - 11:00 pm
Dress code for dinner- Casual, wet clothing or uncovered swimwear not allowed.
La Trattoria
Located in the Golf Course
Open Daily. Breakfast & lunch buffet. Italian cuisine - dinner a la carte.
La Gondola
Location- Adjacent to lobby Cuisine- Italian
Breakfast buffet International- 7:00 am - 11:30 am
Dinner buffet- 6:00 pm - 11:00 pm
Dress code- Casual, wet clothing or uncovered swimwear not allowed.
Arrecifes
Location- Central lobby Cuisine- Brazilian (dinner)
Breakfast buffet International: 7:00 am - 11:30 am
Lunch buffet Int'l. 11:30 am - 5:00 pm
Dinner a la carte 6:00 pm - 11:00 pm
Dress code: Casual, wet clothing or uncovered swimwear not allowed.
Palapa Pelicanos
Poolside restaurant/bar (Sushi)
Lunch Int'l buffet: 12:30 pm - 4:00 pm
Dinner a la carte: 6:00 pm - 11:00 pm
Dress code: Casual, wet clothing or uncovered swimwear not allowed.
Bambu
Located in the Golf Course
Open Daily. Oriental cuisine - dinner a la carte.
Mo Mo No Hana
Location- Adjacent to lobby (Dinner Only) Cuisine- Oriental a la carte
Dinner: 6:00 pm - 11:00 pm
Dress code: Casual elegance, Long pants, collared shirts, and shoes required.
Los Caporales
Los Caporales (dinner only)
Location- Central lobby Cuisine-Mexican a la carte Dinner- 6:00 pm - 11:00 pm
Dress code- Casual elegance, Long pants, collared shirts, and shoes required.

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (478)

Ratings and reviews for Moon Palace Golf and Spa Resort All Inclusive

Overall score

4.3 / 5
5.01.0
478 out of 478
Amenities:
4.5
Room cleanliness:
4.6
Hotel staff:
4.6
Room comfort:
4.5
Location:
4.2
Value:
4.3

91% would recommend to a friend.

Sort by:
Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

5
5.01.0
Anonymous
Business
Harrison Twp,Mi
Jul 27, 2010

big place nice people

relaxed,played golf,para-sailed,swam in pool,water was too merky to swim in gulf.for such a big location they had a marvelous staff that would always help you.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Dining tip: Short walk from hotel

try something new everyday

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Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

5
5.01.0
Anonymous
Business
Las Vegas, NV
Oct 19, 2009

Moon Palace Resort

We just had our wedding at this resort and they did everything possible to accommodate all of our needs. We had 35 people with us and everyone enjoyed their stay!!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Time-saving tip: In Hotel

I would suggest you book all of our excursions upon arrival that way you can relax the rest of the stay and know where you are going.

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Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

5
5.01.0
Anonymous
Business
Lees Summit
May 10, 2008

Very friendly

We thoroughly enjoyed the hotel we stayed at. The beach was very nice it was the water that was a sea weedy but they are continously working on cleaning it up. We stayed mostly at the pool side and in the pool which, in my opinion, was the place to be anyway. The staff was excellent. We had a couple minor little things go wrong, i.e coffee pot didn't work correctly, and they correct the problem. The selection of restaurants on the property was fantastic and the food was great. You could get about anything type of food one would every want. Plus they had a fabulous buffet to go with the nice restaurants. My only suggestions would be a little better nightly shows. We did see one comedian who was great. The other nightly entertainment was a little below par. They should also supply more transportation to downtown Cancun. We had a wonderful week's stay at the resort and are definitely thinking of going back in the near future.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

5
5.01.0
Pinda
Business
San Diego, CA, USA
Aug 12, 2011

Amazing-ness

I booked this Cancun trip approx 3 weeks before going, very last minute impulsive deal. Orbitz helped a ton considering that I looked at the hotel because it had a "Best Value" tag attached to it. From the moment we arrived at the front door the service was amazing. The staff is very attentive and well spoken in English and Spanish. The hotel upkeep is amazing as well, not one complaint there. We had the all inclusive package with the 1500 point credit to use on tours, packages and room upgrades. We used them for 1 spa trip, 2 tours and some spa take home kits. They could use a little more specifics when explaining the tours though, they only function on certain days and we missed one because we weren't aware. They gave us a good discount on a separate tour to Xel-Ha, natural water park, for taking a 90 min "timeshare" like presentation . Minimal time out of our day really for $50 off. The room was amazing and offered Biosilk products upon arrival, but regular hotel stuff for re-stock...no big deal. Staff all around is AMAZING. Resorts can ask their employess to have good customer service skills, but these people go truly above and beyond. One server even shared his own recipe of salsa that he had offered us and we loved. On one occasion a server even carried my plate back to the table so i could fill another at the buffet. All inclusive is absolutely worth it. Many diverse buffet style restaurants and a couple sit downs. The italian restaurant was incredibly overrated, I prefer the buffet. Only down side was that the AC in the room was pointed directly at the beds and made it feel like you were sleeping in the wild artic, but the humidity was unbearable so it had to be on. AMAZING VACATION

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
4
Value:
5
Trip purpose:

Business

Sightseeing tip: Not Applicable

Reserve your vacations that are payable in points as soon as you get there because they fill up quick!

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Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

5
5.01.0
Anonymous
Business
Las Vegas, NV
Oct 9, 2009

Past our expectation!!! Was Awesome!!!

We changed our stay the day before we left to the Sun Palace and were glad we did. The Sun Palace is a smaller resort compared to the Moon Palace and is couples only which was great. We visited the Moon Palace and it seems nice too. Played Golf at Moon Palace and it was way nice, highly recomened. We were glad to use the amenities of all the Palace resorts. We only went to 2 of the night shows(the dreams,& drum dance and fire) which were really good. We wished we would have gone to the other shows that they put on. It's not Vegas quality shows or anything but they were talented individuals and did an awesome job. We were impressed The staff was excellent. Room Service was there in 10 min. or less each time we ordered food to the room. Pool activities were fun. We only did one of the excursions, the zipline. We had a blast on that too. The food was great. We'll definitly stay there again if we go as a couple only and if we take our kid(s) we'll probably stay at the Beach Palace, but either way we'll stay at a Palace Resort.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Shopping tip: In Hotel

If you wanna buy souveniors/jewerly check first at the gift shop because they're cheaper than negotiating and buying from elsewhere. The only downfall is that obviously they're selection isn't as broad.

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Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

5
5.01.0
rob and darlene from illinois
Business
granite city illinois
Mar 7, 2011

feb 7th - 11th

our stay at the hotel was excellent,we parasailed ,went on chichen itza tour ,pirate cruise and selvatica offroad package.the hotel was very clean and everyone was extra nice and helpful with anything you needed.cant complain about anything other than a little far from town ,but had shuttle bus for you so didnt really hurt anything.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
5
Trip purpose:

Business

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Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

5
5.01.0
World Traveller Mom with 3 teenagers
Business
Chicago area, IL
Aug 16, 2010

Moon Palace, Cancun

Moon Palace, Cancun.... One of our best vacations! The $1500 'Vacation Dollars' per room paid for all the tours (Chechenitza, water park, zip lining -- for 5 people), 6 rounds of golf, and a trip to the spa for myself and my daughter. Moon Palace service and amenities cost a little more but was well worth it! The food was good (not fabulous) but I'm not really a foodie anyway. The courtesy buses to the other resorts and shopping were great. Could have used more shuttles around the property would have been nice since the property is so huge! Room service was really fast!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
4
Trip purpose:

Business

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Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

5
5.01.0
apache6
Business
Woodbridge, Virginia
Jul 5, 2009

Moon Palace Resort Review-Cancun, Mexico

First class all the way.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Money-saving tip: Not Applicable

Unless you are a "member," you have to pay for transportation to and from the airport, even if you have "transfers." Round trip to and from hotel about $90.00.

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Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

5
5.01.0
Anonymous
Business
Gainesville, Virginia
Aug 18, 2010

Relaxing Vacation

Every time I go to Cancun it's gets better and better. This is the second time I stayed at Moon Palace and it's better then the first time. The staff is great. There are a lot of activities and things to do at the resort and many selections of restaurants to eat from. The only thing that was not good was the location. It's kind of secluded, but they do offer bus services to the other hotel locations in cancun. I highly recommend the resort to anyone.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
3
Value:
5
Trip purpose:

Business

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Thank you for your feedback!
Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

5
5.01.0
Moon Palace Fan
Business
Royal Oak, MI
Oct 27, 2009

Cancun 2009

We had an amazing time at the Moon Palace Resort. The staff was great. They were very attentive and always greeted you with a smile. The food was good and room service was lightning fast. I enjoyed the breakfast buffet the most, especially the french toast. The grounds were beautiful and the beach goes on and on for miles. The pools were amazing. The resort had a secluded feeling, there weren't any other hotels for miles. The ONLY thing I did not like about the loacation was the beach. I LOVE swimming in the ocean when there are big waves. The beach is located behind the reef so the waves don't break on the shore. Also there was a bunch of seaweed that gets washed up. My all-inclusive package allowed me to visit any of the other Palace resorts in Cancun, Cozumel or Isla Mujeres so a 15 minute shuttle ride took me to another location where I could body surf all day long.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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