$445 Avg/night
Rate and special offer based on Check-in: Jun 24, 2015 Check-out: Jun 27, 2015

Moon Palace Golf and Spa Resort All Inclusive

5 stars
View map of Carretera Cancun-Chetumal KM 340, Cancun, 77500

Hotel Overview

Ratings and reviews for Moon Palace Golf and Spa Resort All Inclusive

Overall score

4.3 / 5
5.01.0
540 out of 540
Amenities:
4.5
Cleanliness:
4.6
Hotel staff:
4.6
Comfort:
4.5
Location:
4.2
Value:
4.3

91% would recommend to a friend.

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Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

5
5.01.0
Anonymous
Business
Nebraska
Jan 6, 2010

Fantastic Vacation Spot

I loved the Moon Palace. The people were outstanding and it was so relaxing and enjoyable. The food was good, probably not the best I have eated but still good. The drinks and the service were 5 star. The staff couldn't be friendlier and the grounds are kept so nice and neat. I will definitely go back...

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

4
5.01.0
Anonymous
Business
Seattle, wa
Jan 4, 2010

Fabulous!!

Wonderful Place! My husband and I travel extensively, including to Mexico each year after Christmas to escape the Seattle rainy weather, and Moon Palace was First Rate. We enjoyed the fact that we didn't have to battle for a prime place by the pool, unlike many other resorts in which we have stayed. This was our first experience with an all-inclusive resort. We like great food, and were afraid we'd be sacrificing quality--but this was most certainly not the case. Top-notch food and service. Room was outstanding! Pools were beautiful. We became members of Palace Resorts as a result because we now would not stay anywhere else! It's worth the money!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
4
Value:
3
Trip purpose:

Business

Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

2
5.01.0
Disappointed in Key West
Business
lexington, tennessee
Dec 26, 2009

Bad in the middle of what could be GREA

I loved the spa & steam room. However, the hotel charged for things that were not supposed to be charged. It was quite a hassle getting it straightened out.[...]

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
3
Comfort:
5
Location:
4
Value:
4
Trip purpose:

Business

Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

5
5.01.0
Anonymous
Business
Shiloh, Illinois
Dec 26, 2009

Our fantastic anniversary getaway!

We ate fantastic food, and all inclusive is perfect. We danced at the many shows offered, had free salsa lessons. I had the best spa service in the world (body scrub, facial, manicure, pedicure, and the best massage ever!). The pool area was so relaxing, our room had the perfect ocean view, jacuzzi in the room was awesome. Great excursions to partake of, we are definitely returning - with children next time,so they can experience the wonder!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

2
5.01.0
Disappointed in Key West
Business
lexington, tennessee
Dec 26, 2009

Bad in the middle of what could be GREA

I loved the spa & steam room. However, the hotel charged for things that were not supposed to be charged. It was quite a hassle getting it straightened out.[...]

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
3
Comfort:
5
Location:
4
Value:
4
Trip purpose:

Business

Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

4
5.01.0
Old Duffer
Business
Michigan
Dec 22, 2009

Moon palace

Golf course was great. Rooms at the villias include your own golf cart for getting around the resort. If you don't require an ocean view, that is the way to go. Also the rooms at the villias were much larger and nicer than oceanside. Super freindly staff. Don't bother with the "Welcome package" interview, its a condo tour/sale, unless you like that type of thing.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
1
Hotel staff:
1
Comfort:
1
Location:
2
Value:
2
Trip purpose:

Business

Dining tip: In Hotel

All food was very good quality, but don't expect gourmet cuisiene at an all inclusive.

Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

2
5.01.0
Anonymous
Business
az
Dec 19, 2009

Cancun 2009

If I had a choice I would prefer going to a different resort. But the pools were nice and the beach grill had excellant turkey sandwiches!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
3
Hotel staff:
2
Comfort:
3
Location:
4
Value:
3
Trip purpose:

Business

Dining tip: In Hotel

The mexican resturant by the coffee shop was great. Staff was awesome and food was perfect. Best resturant and experiance the whole trip.

Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

5
5.01.0
Anonymous
Business
El Paso, TX
Dec 14, 2009

Dec 2009 Vacation

Service was perfect!!! Hotel is very nice, I really enjoy my vacation on this hotel. For sure, next time I'll consider to stay here again.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

5
5.01.0
Anonymous
Business
El Paso, TX
Dec 14, 2009

Dec 2009 Vacation

Service was perfect!!! Hotel is very nice, I really enjoy my vacation on this hotel. For sure, next time I'll consider to stay here again.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

5
5.01.0
Anonymous
Business
Grand Rapids, MI
Dec 11, 2009

Wonderful resort with exceptional food

Went to the resort for a friend's wedding. Because of this we did not get to take advantage of the many things offered with our package. Spa facility was amazing, resturant's were delecious, and the wedding ceremony was unforgettable!!! I would recommend this resort to anyone... I may even go back again someday even though I do not like to travel to the same place twice :)

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
4
Value:
5
Trip purpose:

Business

Nightlife tip: In Hotel

We were a group of young couples and were a little disappointed with the nightlife.... we made our own fun but discussed going into to town a few times but worried about being separated.

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