Moon Palace Golf and Spa Resort All Inclusive ★★★★★

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$524
avg/night
Rate and special offer based on
Check-in: Feb 13, 2016 Check-out: Feb 16, 2016

amazing family trip

Would recommend Fri, Jul 31, 2015
The experience at this hotel was amazing. The staff was very helpful with everything. The hotel was beautiful. There was so many great activities to do and not enough days we stayed out there! I would definitely go again!

| South El Monte Family

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Excellent Family Vacation!

Would recommend Thu, Jul 30, 2015
The Moon Palace is a gorgeous hotel. The restaurants were excellent. All of the staff were very courteous, accommodating, and friendly. We didn't have a single negative experience. The only drawback to this resort is the sea grass along the beach.

| N/A Family

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 4 /5
  • Value: 5 /5

Great family trip

Would recommend Thu, Jul 30, 2015
The hotel and staff were very nice. The only thing was the beach was full of seaweed and we had to travel to a palace resort on hotel strip to enjoy the beach. But other than that the hotel was awesome. The food was great and had a variety of options to choose from.

| N/A Family

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 4 /5
  • Value: 5 /5

amazing!

Would recommend Wed, Jul 29, 2015
it was amazing! the place was clean even though there was mosquitos its still worth it. the food was excellent. very friendly staff

| Hayward Family

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Great Family Vacation

Would recommend Tue, Jul 28, 2015
The place was great for a family vacation. I read the reviews and they were pretty on track. I can't say I should be surprised by the beach but it is everything they said it would be.....smelly and yucky. For how much you pay for this resort I just expected a better beach. The resort is great and the service was excellent. We have a blended family of four children from 9 to 20 years old and they all had a great time.

| N/A Family

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 4 /5
  • Hotel staff: 4 /5
  • Comfort: 4 /5
  • Location: 4 /5
  • Value: 3 /5

Very good family trip

Would recommend Sat, Jul 25, 2015
Everything was very good and have no complaints except for one. The TV menu system, channels and other options on the TV did not work properly. The staff at the beginning of our trip could not figure it out, however, said they will come back next day to fix. They never did fix it. However I would still come back to this hotel and recommend it to others.

| N/A Family

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 4 /5
  • Hotel staff: 3 /5
  • Comfort: 4 /5
  • Location: 3 /5
  • Value: 4 /5

Awesome!!

Would recommend Sat, Jul 25, 2015
Great experence. Cant wait to go back. The best service you can get. Very nice golf course and spa. Wife loved it too.

| KEYES Couples

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Best Vacation Ever!

Would recommend Wed, Jul 15, 2015
Overall, a great vacation. Staff was very good and courteous, food was good, terrific weather, clean pools, Florider was awesome. They accommodated us with vegetarian dishes. Only issue we had was with transportation to their other resort. Place was packed, but they only provide 1 bus per day. They should have increased that. Also more staff at the bistro would have been helpful. Already recommended the resort to others.

| Franklin Park Family

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 4 /5
  • Hotel staff: 5 /5
  • Comfort: 4 /5
  • Location: 5 /5
  • Value: 5 /5

Hotel rip off

Would not recommend Thu, Jul 9, 2015
Room wasn't ready for over three hour, and they say they upgrade us to a presidential suite for the inconvenience from a superior ocean view, so we say ok.... Long and behold when we come back to check on our room to see it ready, the front desk say we don't have any presidential room left. And our oringanal room was giving to someone else! We ended up with a garden view...and no refunds on the different. Never again at the Moon Palace. Keep in mind I been to cancun 9 times and never have this kind of service.

| Richmond Family

2 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 4 /5
  • Hotel staff: 1 /5
  • Comfort: 3 /5
  • Location: 1 /5
  • Value: 1 /5

The bad smell

Would not recommend Wed, Jun 24, 2015
The hotel is really nice, but the bad smell that comes from the beach makes me not recommend this place. A bad choice was made for the location of this hotel. The employees are really nice and do their best to make your stay enjoyable. The food for dinner was really good. I especially liked the Brazilian restaurant. At breakfast there is not much of a variety, so it got old after a few days. The snack bars by the pool had very limited options compared to other all inclusive resorts I have been to. There was chips, but no guacamole and half of the time they were out of fries. The bar service was really good with top self liquor. The rooms were great, really comfortable beds and pillows.

| N/A Family

3 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 1 /5
  • Value: 3 /5