Moon Palace Golf and Spa Resort All Inclusive

Almost too big, but a very nice place. Great food, service, and cocktails. The only negative is that its not within walking distance of downtown.

This is the second year in a row we have spent the week of Thanksgiving at the Moon Palace. We love the Resort and we will definitely go back again. The staff is excellent, the rooms are clean and comfortable and the food and amenities are second to none that we have visited before.

My husband and I wanted a romantic getaway so we booked at the moon Palace. We got just that we had a great time!! You must make reservations to eat at the two best resteraunts, I strongly suggest you do because the buffet style ones are not that good for dinner. The Asian cuisine was exquisite the hotel had great shows and service. The only thing we did not appreciate was the hotel remodeling and it was not mentioned at time of booking. You must check out coco bongos in the resort area best show disco ever it was unexplainable!!! Request to stay in the sunrise area of hotel.

The moon palace (sunrise) is the best place I know of where you can relax if you want go to town take tours at your pace.the people make you feel welcome as soon as you get there.everything they do is four you.very clean, food is great service is excellent.the place to go.this was our fourth time here.

Great hotel, takes a long time to check in. Food is OK, lots of options. No beach for swimming, you have to go by bus to a different palace resort to enjoy the water.

Nice resort but too many sales pitches trying to sell you everything under the sun. Also too large and too much walking and if you have any problem with that and have to depend on the golf carts for tranportation back and forth to the lobby, you could have a long wait at times. The staff was all very pleasant and accommodating.

Great experience, service was exceptional, highly recommended for families

hotel was getting a make over in certain sections but was still very nice. our room was very nice and the staff kept it very clean. the food was average but overall a very nice stay.

Packaged with all inclusive and $1,500 resort credit makes this a great value.

We went there with the WR wedding group there were about 50 of use. The only good thing about moon palace is that it is close to the airport and they have a great spa, other ethan that very single room in our group had issues. When we go to the hotel to check in it took a while we then walked about 5 mintues to our room. Upon arrival we find out they are doing construction right outside our door. We then went back to the lobby had to wait in line again and get a new room. We requested a new room and were told there were not other rooms not by construction and we would have to upgrade. (keep in mind this is a huge hotel with 3 lobbies hard to believe there were no other rooms) So we paid for an upgrade. Our room was the exact same just with a better location. They cleaned our room 2 times in a 7 night stay even though we repeately called housekeeping and were told someone was on the way. They ran out of towels daily at the pool and they didn't have any clean towels for our room when we called and requested them. We complained to the hotel staff about many issues and none were resolved and they did not seem to care. We were givien credits for our stay which was a pain to cash in. You had to stand in line and get vounces to use the credits. Each time we were in line for at least an hour or longer to get the voucers. The food was nothing special and the drinks are all watered down. We will not be returning to this property. we stayed at Dream Riviera Mya last time we were in cancun and it was fasntastic we will go back there next time.