$445 Avg/night
Rate and special offer based on Check-in: Jul 7, 2015 Check-out: Jul 10, 2015

Moon Palace Golf and Spa Resort All Inclusive

5 stars
View map of Carretera Cancun-Chetumal KM 340, Cancun, 77500

Hotel Overview

Reviewer score
4.3
out of 5
544 reviews
Awesome!!

Above the expectations, all good!! This is a real All Inclusive resort!! See full review

  • govind u.
  • Jun 19, 2015
Vaca

Did not like whirlpool in room, location of room was far away from lobby, had to pay for an upgrade... See full review

  • SUSAN F.
  • Jun 1, 2015

When you arrive at the elegant and modern Moon Palace Golf and Spa Resort All Inclusive in Cancun, Mexico, prepare to relax and be entertained. Enjoy the ocean breezes from your own private balcony, or spend some time sunbathing and unwinding on the hotel's exclusive beach. After playing nine holes at the on-site golf course, visit the hotel's freshwater pool and enjoy cocktails poured to order. Your room will be ready with a whirlpool tub and turn-down service if you desire. Enjoy a light snack or full room service delivered by award-winning staff. This property is on the list of the Top 15 Hotels in Cancun and was a Travelers' Choice 2015 Winner.

Dining

The all-inclusive Moon Palace Golf and Spa Resort has 14 restaurants -- from Mexican to Italian, American and Asian. Margaritas and top-shelf wines and liquors are served from 12 bars, including six pool bars.

Rooms

The property is divided into three sections, and there are eight different types of accommodations done up with white walls and sand-colored bedspreads and drapes. All feature private, double Jacuzzis and balconies and include one king or two double beds. There is also an iPod dock and DVD and CD players as well as 24-hour room service and wireless Internet. Guests receive two 25-minute massages at the beach spa, a private beach lounge chair with service and a pillow menu with nightly turndown service and petite fours. Guests can arrange one private, candlelit dinner at a select location during their stay. Golfers may want to check out the lavish, 1,296-square-foot, two-bedroom golf suites.

Highlights

The Moon Palace Golf and Spa Resort All Inclusive in Cancun is home to a signature Jack Nicklaus Golf Course, offering you the opportunity to practice your swing. A nightly fire show and regular concerts bring plenty of on-site entertainment options. Satisfy your appetite with fare from the hotel's 15 dining restaurants, including Brazilian, Mexican and Caribbean cuisine. Kids can enjoy a day at the Playroom outdoor park while you go on a dolphin swim or try windsurfing. Book your spa visit or dolphin excursion early as spots fill quickly. Be sure to rent a bike for the day and explore the lush meditation gardens nearby. 

Nearby attractions
  • Breathing Observation Bubble (5.5 mi./ 8.8 km)
  • Cancun Golf Club (6.6 mi/ 10.6 km)
  • Manchones Reef (8 mi/ 12.8 km)
Business
  • The Universal Ballroom has 55,850 square feet of flexible meeting space and can accommodate up to 5,000 attendees.
  • A second-floor venue has 36,000 square feet of conference space for up to 3,600 guests.
  • The 30-foot Galactic Ballroom hosts up to 3,000 people. There is a boardroom and business center.
Transportation
  • Cancun International Airport (10 minutes)
Recreation

A 27-hole Jack Nicklaus Signature golf course and mini golf course are augmented by eight outdoor pools -- including two kiddie pools -- and six Jacuzzis. There is a water sports marina. The landscape hosts a meditation garden, climbing tower, two fitness centers, a club for kids and a disco.

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Reviewer score 4.4 out of 5
Reviewer score 4.5 out of 5

Moon Palace Golf and Spa Resort All Inclusive Rooms

Superior Deluxe Ocean View with Double Whirlpool and balcony/terrace
Each elegantly appointed guest room features;1 King bed or 2 double beds, In room Wine, Private Bath w/ shower Only. Screened terrace w/chairs and table. Seating Area. Liquor dispenser contains sodas, bottled water, juices % domestic beer.satellite TV.DVD Player, Ceiling fan , purified water. CHI bath amenities. Bathrobes & Slippers. Digital Safe (Laptop Size).Individually controlled A/C. Coffe Maker, Direct dial telephone, Alarm Clock, Hair dryer and straightener. Iron/ironing board. WiFi,24hrs Room Service and turndown service. non-smoking rooms available. Ocean View. Max Occupancy: 4 guests including children ages 4-17. a maximum of 1 infant (ages 0-3) will be allowed to stay in the same room with 4 guests. 484 Sq.Ft
Superior Deluxe Garden View with Double Whirlpool and balcony/terrace
Each elegantly appointed guest room features;1 King bed or 2 double beds, In room Wine, Private Bath w/ shower Only. Screened terrace w/chairs and table. Seating Area. Liquor dispenser contains sodas, bottled water, juices % domestic beer.satellite TV.DVD Player, Ceiling fan , purified water. CHI bath amenities. Bathrobes & Slippers. Digital Safe (Laptop Size).Individually controlled A/C. Coffe Maker, Direct dial telephone, Alarm Clock, Hair dryer and straightener. Iron/ironing board. WiFi,24hrs Room Service and turndown service. non-smoking rooms available. Garden View. Max Occupancy: 4 guests including children ages 4-17. a maximum of 1 infant (ages 0-3) will be allowed to stay in the same room with 4 guests. 484 Sq.Ft
Junior Suite Golf Course with Double Whirlpool and terrace
1 King bed, In room Wine, Private Bath w/ shower Only. Screened terrace w/chairs and table. Seating Area. Liquor dispenser contains sodas, bottled water, juices % domestic beer.satellite TV.DVD Player, Ceiling fan , purified water. CHI bath amenities. Bathrobes & Slippers. Digital Safe (Laptop Size).Individually controlled A/C. Coffe Maker, Direct dial telephone, Alarm Clock, Hair dryer and straightener. Iron/ironing board. WiFi,24hrs Room Service and turndown service. Golf cart included for personal use. All non-smoking rooms. Golf View. Max Occupancy: 2 adults. 411 Sq.Ft
Concierge Level With double Whirlpool
Rooms with Ocean view and King bed. Double Whirlpool. Private Bath w/ shower only. Balcony. Liquor dispenser contains premium, upgraded brands of liquor. Mini Bar contains sodas, bottled water & domestic beer. LCD TV w/ Satellite, DVD/CD Player. Purified Water. Chi Bath Amenities. Bathrobes & Slippers. Two (2) 25 Minute Massage at the Beach/Spa, Private Beach Lounge Chair Area with Service, Exclusive Beach Bag (one per room/per stay), Aromatherapy menu. Digital safe. Individually-Controlled A/C. Espresso/Coffee Maker. Direct Dial telephone. Alarm Clock/Radio/IPOD Dock. Professional Hair Dryer. Iron/ironing board. Wireless Internet. 24-Hour room service from select restaurant's menu. Private candlelight dinner at select locations (once per stay), Nightly Petit Fours, Pillow Menu & Nightly Turndown Service. Exclusive Concierge Phone Service, Private Check-in & Out/ Late Check-out & Early Check-In (subject to availability)
484 sq ft
Deluxe Superior Deluxe Resort View with Double Whirlpool and balcony/terrace
Each elegantly appointed guest room features;1 King bed or 2 double beds, In room Wine, Private Bath w/ shower Only. Screened terrace w/chairs and table. Seating Area. Liquor dispenser contains sodas, bottled water, juices % domestic beer.satellite TV.DVD Player, Ceiling fan , purified water. CHI bath amenities. Bathrobes & Slippers. Digital Safe (Laptop Size).Individually controlled A/C. Coffe Maker, Direct dial telephone, Alarm Clock, Hair dryer and straightener. Iron/ironing board. WiFi,24hrs Room Service and turndown service. non-smoking rooms available. Resort View. Max Occupancy: 4 guests including children ages 4-17. a maximum of 1 infant (ages 0-3) will be allowed to stay in the same room with 4 guests. 484 Sq.Ft

Amenities

  • All inclusive
  • WiFi
  • Free parking
  • Pool
General
Concierge
Activities
Pool
Fitness Center
Spa
Dining
All inclusive
Restaurant
Room service
Services
Business center
Conference facilities
Internet
WiFi
Parking
Free parking
Accessibility
Handicapped rooms/facilities

Nearby points of interest

  • Riviera Cancun Golf: 2.2 mi
  • Dolphinaris Cancun: 3.7 mi
  • Wet'n Wild Cancun: 4.2 mi
  • Playa Delfines: 6.2 mi
  • Avenida Kukulkan: 8.4 mi
  • Interactive Aquarium: 9.5 mi
  • El Rey Ruins: 9.6 mi
  • Dubai Palace Casino: 10.8 mi
  • Playa Tortugas: 11.5 mi
  • Avenida Tulum: 12 mi
  • Museo Maya de Cancun: 12.2 mi

Meeting facilities

Meeting Info
From the state-of-the-art Universal Boardroom to our grand Galactic Ballroom, our convention facilities are ready to meet your expectations. And, our talented and dedicated sales and conference service staff will be standing by to fulfill each of your business and incentive needs. Our Executive Business Center offers complete professional services, including private offices.

Dining

Palapa Fragata
Poolside restaurant/bar Cuisine-Seafood
Lunch buffet International-Noon - 4:30 pm
Dinner buffet- 6:30 pm - 11:00 pm
Palapa Barracuda
Poolside restaurant/bar (Steak House)
Breakfast buffet International- 8:00 am - 11:00 am
Lunch buffet International- 11:30 am - 4:30 pm
Dinner a la carte- 6:30 pm - 10:30 pm
Dress code for dinner- Casual, wet clothing or uncovered swimwear not allowed.
El Manglar
Location- Central lobby
Cuisine- Italian (dinner)
Breakfast buffet International,6:30 am - 11:30 am
Lunch buffet Int'l.: 12:30 pm -4:00 pm
Dinner buffet: 6:00 pm - 11:00 pm
Dress code: Casual, wet clothing or uncovered swimwear not allowed
Bugambilias
Location- Central lobby Cuisine -Mexican Breakfast buffet: 6:45 am - 11:00 am
Lunch buffet: 12:30 pm - 4:30 pm
Dinner a la carte: 6:00 pm - 11:00 pm
Dress code: Casual, wet clothing or uncovered swimwear not allowed.
Palapa Delfines
Poolside restaurant/bar (Grill)
Lunch a la carte- 11:00 am - 4:00 pm
Dinner buffet- 6:00 pm - 11:00 pm
Dress code for dinner- Casual, wet clothing or uncovered swimwear not allowed.
La Trattoria
Located in the Golf Course
Open Daily. Breakfast & lunch buffet. Italian cuisine - dinner a la carte.
La Gondola
Location- Adjacent to lobby Cuisine- Italian
Breakfast buffet International- 7:00 am - 11:30 am
Dinner buffet- 6:00 pm - 11:00 pm
Dress code- Casual, wet clothing or uncovered swimwear not allowed.
Arrecifes
Location- Central lobby Cuisine- Brazilian (dinner)
Breakfast buffet International: 7:00 am - 11:30 am
Lunch buffet Int'l. 11:30 am - 5:00 pm
Dinner a la carte 6:00 pm - 11:00 pm
Dress code: Casual, wet clothing or uncovered swimwear not allowed.
Palapa Pelicanos
Poolside restaurant/bar (Sushi)
Lunch Int'l buffet: 12:30 pm - 4:00 pm
Dinner a la carte: 6:00 pm - 11:00 pm
Dress code: Casual, wet clothing or uncovered swimwear not allowed.
Bambu
Located in the Golf Course
Open Daily. Oriental cuisine - dinner a la carte.

Hotel Policies

Check-in:
3:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

Ratings and reviews for Moon Palace Golf and Spa Resort All Inclusive

Overall score

4.3 / 5
5.01.0
544 out of 544
Amenities:
4.5
Cleanliness:
4.6
Hotel staff:
4.6
Comfort:
4.5
Location:
4.2
Value:
4.3

90% would recommend to a friend.

Sort by:
Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

3
5.01.0
Miker
Business
N/A
Jun 24, 2015

The bad smell

The hotel is really nice, but the bad smell that comes from the beach makes me not recommend this place. A bad choice was made for the location of this hotel. The employees are really nice and do their best to make your stay enjoyable. The food for dinner was really good. I especially liked the Brazilian restaurant. At breakfast there is not much of a variety, so it got old after a few days. The snack bars by the pool had very limited options compared to other all inclusive resorts I have been to. There was chips, but no guacamole and half of the time they were out of fries. The bar service was really good with top self liquor. The rooms were great, really comfortable beds and pillows.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
1
Value:
3
Trip purpose:

Business

Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

5
5.01.0
govind u.
Business
fremont
Jun 19, 2015

Awesome!!

Above the expectations, all good!! This is a real All Inclusive resort!!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

4
5.01.0
JPAC.
Business
Philadelphia
Jun 5, 2015

Great Trip but ...

CONS 1. Location ok - located near the airport 2. The beach is not as nice as the other resorts which are situated closer to Cancun. Moon place is near the airport. 3. Unless you are a member it is very difficult to get an ocean view room. 4. The holiday planner agents are really slow and they will try to get you to buy extras. You need to stay firm. 5. The A/C is nosy and unfortunately you need to turn it on during hot nights. 6. The hotel doors are heavy so you hear loud bangs throughout the day and night. 7. The food is ok but after a week it taste the same. 8. Jacuzzi took up too much space in the room. 9. Two double beds is better than a King PROS 1 the swimming pools are great. There are many pools all linked together. 2 friendly and helpful staff 3 Really all inclusive - all meals, phone calls to USA, Canada and Mexico, internet, drinks 4 big resorts - so lots of space to walk around 5. safe 6. Many restaurants 7. Clean and modern rooms 8. Overall a nice resorts

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
3
Value:
3
Trip purpose:

Business

Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

5
5.01.0
SUSAN F.
Business
N/A
Jun 1, 2015

Vaca

Did not like whirlpool in room, location of room was far away from lobby, had to pay for an upgrade to be closer to main building. Plenty of staff available and very helpful to guests.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

4
5.01.0
Ksyun
Business
athens
May 24, 2015

It's OK

Overall, it is a quite big hotel, and the all inclusive service is really impressive. It takes a while to work from my room to the main lobby, but you probably can ask for someone to take you to there. The most disappointment thing is all restaurants are same to me, some dishes are OK, but actually those foods did not leave deep impression on my mind.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
5
Comfort:
4
Location:
4
Value:
3
Trip purpose:

Business

Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

4
5.01.0
Adelma B.
Business
Upper Marlboro
May 21, 2015

Great mother and daughter trip

The stay at Moon Palace was great. The amenities (food, entertainment etc) were good. Though the beach is not impressive, the pool area is so vast that I did not miss swimming on the beach. Staff was always very pleasant, attentive, helpful and patient. Food was terrific with a great variety of restaurants. My daughter and I enjoyed the nightly shows. A really great stay.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
4
Comfort:
3
Location:
3
Value:
3
Trip purpose:

Business

Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

3
5.01.0
Anonymous
Business
Erie
May 16, 2015

Not for younger honeymooners. More for middle aged families

My husband and I are in our late 20s. We chose Moon Palace because of all the activities. Five out of the seven days we were there it had rained so all activities were canceled with nothing to replace them. We did not fit into the age group and the majority of the people seemed stuck up and snobby. I would only recommend this place if you are traveling with a group of people. If you are traveling only as a couple we would recommend Sun Palace. We visited Sun Palace for a day and had more fun there than we did the other 6 days we were at Moon Palace.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
4
Hotel staff:
3
Comfort:
4
Location:
4
Value:
2
Trip purpose:

Business

Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

4
5.01.0
Lidiya D.
Business
N/A
May 12, 2015

Beautiful hotel!

We stayed in a concierge level suite and had a wonderful, relaxing vacation. The hotel was beautiful with meticulous grooming, design and fixtures. We found the food and service lacking at times but overall it was a great experience and we would recommend and consider returning if there's a discounted/good deal.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
3
Comfort:
5
Location:
4
Value:
4
Trip purpose:

Business

Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

5
5.01.0
Crystal H.
Business
Bend
Apr 25, 2015

First All-Inclusive Experience

This resort is the resort my husband and I compare all our future trips to. The service, beauty, location, and resort was amazing. We'll never forget it

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

4
5.01.0
Steve B.
Business
N/A
Apr 15, 2015

Relaxing Vacation

If you're looking to relax without having too many drunk teenagers around then this is the place to go. It was very clean and the food was decent except the Japanese place which was terrible. Nice and friendly staff all around.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
3
Value:
3
Trip purpose:

Business

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