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Room Availability
There are only a few rooms left at this price, so we encourage you to book as soon as possible. Keep in mind that room availability can change at any time as demand changes, and when availability at a particular price runs out, the price for the room may increase.
The amenities and/or facilities may not be located at this hotel, but within a reasonable distance and additional charges may apply for use. All information has been provided by this hotel.
Check-in: 1500
Check-out: 1200
Local currency: USD
Located 5 miles of Cancun's airport. 123 acres of tropical foliage and white sand beach stretching nearly 2000 feet with a 27-hole Jack Nicklaus Signature Golf Course and offers luxurious rooms with double jacuzzi and private balcony and most rooms overlook the spectacular Caribbean Sea
It is divided into three sections, Sunrise, Nizuc and Grand, each one with its own characteristics. Full fitness facilities, a kids club, restaurants featuring a wide variety of cuisines, several bars to quench your thirst and an attentive service make of this resort a truly destination for travelers of all ages.
Hotel Amenities-
-Unlimited select tours
- 27-hole Jack Nicklaus Signature Golf Course
-15 restaurants, 12 bars and four swim-up bars
-8 outdoor pools including a pool at the Golf Club House with 6 Jacuzzi, 2 kiddie pools
-Dive tank/water sports marina, scuba diving demonstration
-Two fitness centers, Beauty salon, Spa facilities, Sauna/steam room
-6 lit tennis, 2 basketball, 2 beach volleyball courts, pool volleyball, beach soccer
-Yoga & Pilates, Meditation garden, climbing tower
-Miniature golf course, bicycles and roller blades
-Billiards, Ping-Pong, table games, Sports book/electronic bingo
-Discotheque, piano in each lobby bar
-Kids Club, Children's playground, supervised activities at the Kids Club (ages 4-12)
-Daily activities
-Theme parties or shows nightly
-Concierge, Bell staff service and weddings services
-Gift shops, travel agency, Car rental, doctor on call 24 hrs, golf carts on property, ice machines, taxis available 24 hrs
-Dry cleaning and laundry service, wheelchairs on request, cribs and rollaway on request, golf packages and currency exchange
-UNLIMITED LONG DISTANCE PHONE CALLS
-Ideal location for wedding services
Honeymoon package-
-Fruit basket
-One bottle of sparkling wine
-One romantic candlelight dinner
-Two T-shirts
-Use of services provided by the honeymoon desk.
-Late check-out (until 6 PM) may be requested and is subject to availability.
All adults must be 18 years of age and older.
- Children under 18 years of age must travel and room with a parent/legal guardian. (No exceptions)
- 1 Chaperone (over 25 yrs old) for every 20 students.
-Proof of age required. All students will be required to provide their valid
passports upon check-in.
- Alcohol will be served to students over 18 years of age and older only
-Legal drinking age in Mexico is 18. We might ask for an I.D. at any time.Underage
drinking and providing alcohol to minors is punished by law.
-Introducing alcohol to the premises or taking it out from them is not allowed
- Tape recorders, radios and any sound devices may not be used in the rooms,
building or at the pool area; you will only be allowed to use them with headphones. Remember there are other guests in the property who will resent noises and disturbances
You will be financially and legally responsible for all damages and disruptions caused in the property.
-A credit card guarantee is required upon check in to charge in the event of
damage.
- The hotel can and will suspend any or all of its services to guests who, in the
hotel's opinion, display or enact improper conduct offensive and/or unacceptable
and/or dangerous to others and/or themselves.
Enjoy exchange privileges at selected Palace Resorts. (Some restrictions apply.)
Check-in: 1500
Check-out: 1200
Local currency: USD
The amenities and/or facilities may not be located at this hotel, but within a reasonable distance and additional charges may apply for use. All information has been provided by this hotel.
Overall score
4.6 out of 5
(117 reviews)
Reviews and scores for each hotel are collected from customers who purchased a stay at that hotel.
Reviewers are asked to rate a variety of hotel attributes on a scale of 1 to 5. The highest possible score is "5," meaning the user was "very satisfied," while "1" is the lowest, meaning the user was "very dissatisfied."
The "overall score" is an average of all reviewer scores submitted for a hotel.
Hotel address: Carretera Cancun-Chetumal KM 340, Cancun, Mexico 77500
Cancun, Mexico.
Cancun International Airport (CUN), Approximate driving time is 10 minutes and distance is 8.5 km (5.25 mi).
The Moon Palace Golf & Spa Resort is located 10 minutes from the airport.
Poolside restaurant/bar (Grill)
Lunch a la carte- 11:30 am - 4:00 pm
Dinner buffet- 6:00 pm - 11:00 pm
Dress code for dinner- Casual, wet clothing or uncovered swimwear not allowed.
Open Daily. Breakfast & lunch buffet. Italian cuisine - dinner a la carte.
Location- Adjacent to lobby
Cuisine- Italian
Breakfast buffet International- 7:00 am - 11:30 am
Dinner buffet- 6:00 pm - 11:00 pm
Dress code- Casual, wet clothing or uncovered swimwear not allowed.
Location- Central lobby
Cuisine- Brazilian (dinner)
Breakfast buffet International: 7:00 am - 11:30 am
Lunch buffet Int'l. 11:30 am - 5:00 pm
Dinner a la carte 6:00 pm - 11:00 pm
Dress code: Casual, wet clothing or uncovered swimwear not allowed.
Location- Central lobby
Cuisine -Mexican
Breakfast buffet: 6:45 am - 11:00 am
Lunch buffet: 12:30 pm - 4:30 pm
Dinner a la carte: 6:00 pm - 11:00 pm
Dress code: Casual, wet clothing or uncovered swimwear not allowed.
Poolside restaurant/bar (Sushi)
Lunch Int'l buffet: 12:30 pm - 4:00 pm
Dinner a la carte: 6:00 pm - 11:00 pm
Dress code: Casual, wet clothing or uncovered swimwear not allowed.
Open Daily. Oriental cuisine - dinner a la carte.
Location- Adjacent to lobby (Dinner Only)
Cuisine- Oriental a la carte
Dinner: 6:00 pm - 11:00 pm
Dress code: Casual elegance, Long pants, collared shirts, and shoes required.
Los Caporales (dinner only)
Location- Central lobby
Cuisine-Mexican a la carte
Dinner- 6:00 pm - 11:00 pm
Dress code- Casual elegance, Long pants, collared shirts, and shoes required.
Poolside restaurant/bar
Cuisine- Seafood
Lunch buffet International- Noon - 4:30 pm
Dinner buffet- 6:30 pm - 10:30 pm
Poolside restaurant/bar (Steak House)
Breakfast buffet International- 8:00 am - 10:30 am
Lunch buffet International- 11:30 am - 4:30 pm
Dinner a la carte- 6:30 pm - 10:30 pm
Dress code for dinner- Casual, wet clothing or uncovered swimwear not allowed.
Location- Central lobby
Cuisine- Italian (dinner)
Breakfast buffet International,6:30 am - 11:30 am
Lunch buffet Int'l.: 12:30 pm -4:00 pm
Dinner buffet: 6:00 pm - 11:00 pm
Dress code: Casual, wet clothing or uncovered swimwear not allowed
From the state-of-the-art Universal Boardroom to our grand Galactic Ballroom, our convention facilities are ready to meet your expectations. And, our talented and dedicated sales and conference service staff will be standing by to fulfill each of your business and incentive needs. Our Executive Business Center offers complete professional services, including private offices.
Please enter check-in and check-out dates to the right to select a room
Check-in: 1500
Check-out: 1200
Local currency: USD
The amenities and/or facilities may not be located at this hotel, but within a reasonable distance and additional charges may apply for use. All information has been provided by this hotel.
Overall score
4.6 out of 5
(117 reviews)
Reviews and scores for each hotel are collected from customers who purchased a stay at that hotel.
Reviewers are asked to rate a variety of hotel attributes on a scale of 1 to 5. The highest possible score is "5," meaning the user was "very satisfied," while "1" is the lowest, meaning the user was "very dissatisfied."
The "overall score" is an average of all reviewer scores submitted for a hotel.
Score
4 out of 5
Treated Like Royalty
Breadman Dec 6, 2009
We had a great stay at the Moon Palace Hotel. We stayed in the Nizuc section which is the center section of three. The sit ... down Mexican Resturant(Nizuc) was great! The food was very good and the service was exceptional! The breakfast buffet at the Sunrise section was better than the others. But all in all the food was good.We did not expierence the time share horror stories that I have read about. Just our first day and then once when I went to make arrangements for outside entertainment. The guest service staff were very nice with the exception of a snotty American girl.The Zip Line was great and is included in our hotel package. The company told you about other activities also available but no pressure to buy anything. We will be going back to the Moon Palace!!!!
Traveler type: Couples
The Snorkleing was not as expected. The days before were windy and churnned up the ocean quite a bit so the coral was covered in sand and the clouds made fish viewing difficult
Score
5 out of 5
couple that had a blast
macdaddy Nov 30, 2009
excellent free tours,all the food was outstanding,lots to do. ...
Traveler type: Couples
shopping in hotel stores was the same price as in town
Score
5 out of 5
best vacation ever!!!!
maricelis Nov 30, 2009
The hotel was awsome!!![...] ...
Traveler type: Couples
Reviews represent the opinions of Orbitz customers, not of Orbitz or its staff.
The Snorkleing was not as expected. The days before were windy and churnned up the ocean quite a bit so the coral was covered in sand and the clouds made fish viewing difficult
--Breadman, Denver,Colorado Dec 6, 2009
shopping in hotel stores was the same price as in town
--macdaddy, wichita falls texas Nov 30, 2009
swim with the dolphins at the Aquarium in the La Isla shopping Mall. It is not the trip that is included in some pkgs but is well worth it. Get the full deal (black bracelet) at the Aquarium. You will not be disappointed. We were six to 8 people with 2 dolphins. Included trip is about 16 people and 1 dolphin
--pat, Chicago, IL Nov 29, 2009
Overall score
4.6 out of 5
(117 reviews)
Reviews and scores for each hotel are collected from customers who purchased a stay at that hotel.
Reviewers are asked to rate a variety of hotel attributes on a scale of 1 to 5. The highest possible score is "5," meaning the user was "very satisfied," while "1" is the lowest, meaning the user was "very dissatisfied."
The "overall score" is an average of all reviewer scores submitted for a hotel.
Sort reviews by: most recent | highest rating | lowest rating
Score
4 out of 5
Treated Like Royalty
Breadman Dec 6, 2009
We had a great stay at the Moon Palace Hotel. We stayed in the Nizuc section which is the center section of three. The sit ... down Mexican Resturant(Nizuc) was great! The food was very good and the service was exceptional! The breakfast buffet at the Sunrise section was better than the others. But all in all the food was good.We did not expierence the time share horror stories that I have read about. Just our first day and then once when I went to make arrangements for outside entertainment. The guest service staff were very nice with the exception of a snotty American girl.The Zip Line was great and is included in our hotel package. The company told you about other activities also available but no pressure to buy anything. We will be going back to the Moon Palace!!!!
Traveler type: Couples
The Snorkleing was not as expected. The days before were windy and churnned up the ocean quite a bit so the coral was covered in sand and the clouds made fish viewing difficult
Score
5 out of 5
couple that had a blast
macdaddy Nov 30, 2009
excellent free tours,all the food was outstanding,lots to do. ...
Traveler type: Couples
shopping in hotel stores was the same price as in town
Score
5 out of 5
best vacation ever!!!!
maricelis Nov 30, 2009
The hotel was awsome!!![...] ...
Traveler type: Couples
Score
5 out of 5
T's wedding
pat Nov 29, 2009
outstanding service. great staff. Came for a family wedding and it was beautiful....like a fairly tale! Only complaint was ... spa too crowded. felt like cattle being herded in and out. I was never told you had a whirlpool and steam. I sat to have tea and was asked three times if I knew where the locker room was to change!
Traveler type: Family
swim with the dolphins at the Aquarium in the La Isla shopping Mall. It is not the trip that is included in some pkgs but is well worth it. Get the full deal (black bracelet) at the Aquarium. You will not be disappointed. We were six to 8 people with 2 dolphins. Included trip is about 16 people and 1 dolphin
Score
5 out of 5
Be treated like a Queen
Lawzy Dena Nov 19, 2009
If you want to be treated like a queen this is the place.It is their pleasure to serve you. This place is so clean you could ... eat in the restroom if you liked. Even the trash cans are cleaned daily. I mean scrubbed all over.I wish the US would adopt this cleaning practice. I felt more secure there then I do here in US cities. The food is fabulous and all you can eat. Everything taste real. There is no artificial flavoring. The butter and penut butter delicious. Try as many resturants as you can they are all differant. Awesome to be surrounded by happiest all the time. Can't wait to return. It was hard to return to reality. We did zip lining with two out of four of us scared of heights. A great accomplishment and the staff made you feel relaxed and safe.
Traveler type: Family
The resort provides a bus to its sister resorts in Cancun. Then you have approximately two blocks two walk to the mall. We took a cab to and from because the bus was already full. The price is okay but be prepared for the ride of your life. Apparently there is an area that has no speed limit.
Score
5 out of 5
relaxing getaway
sukie Nov 17, 2009
lots of staff, very helpful and friendly, beach was a bit rocky with some seaweed, but no waves to speak of. food was very good. ...
Traveler type: Couples
Score
5 out of 5
Excellent honeymoon trip
Mr. Paul Nov 17, 2009
This was the second all inclusive trip that I have been on. Unlike my previous trip, the staff was extremely friendly and ... did not expect a tip. If you did, they were very thankful, but they were also thankful without a tip too. The location is wonderful. Only about 15 minutes from the airport, 10 minutes from zip line, and 20 minutes from snorkeling. I would highly recommend the hassle free round trip ahead of time. Our transportation picked us up from the airport as promised and were right on time for pick up to drop us back off at the airport.
Traveler type: Couples
When booking any activity, don't forget that you can negotiate the price! We got 10% off our snorkeling adventure just for paying in cash.
Score
4 out of 5
Fanatastic Family Getaway
Kathy, mother and wife Nov 16, 2009
Everything at the hotel was great; service and food. The only problem was it rained for 5 days straight (Hurricane Ida) ... which was beyond anyone's control but I would not recommend going in the beginning of November, possibly still rainy season.
Traveler type: Family
Score
4 out of 5
Great getaway......beautiful grounds
J.M.L Nov 15, 2009
Moon Palace is an above average resort with friendly, accomodating staff! The restauarants were all very good. The pools ... immaculate and so inviting. The Golf Suite was spacious and immaculate! We enjoyed wonderful spa treatments and did many affordable activities. I would recommend parasailing and aqua-twister but don't waste your time or money on the sea-explorer. The mosquitos were bad but just bring plenty of good bug spray! We will definitely vacation here again!!
Traveler type: Friends
Score
5 out of 5
Wonderful fun filled
Hoosier Nov 12, 2009
great except for the tropical storm ...
Traveler type: Friends
Don't miss the Michael Jackson show
Score
5 out of 5
Wonderful Resort
[*} Nov 12, 2009
Tropical storm/Hurricane Ida kept activities down for the first four days. Twenty five percent of the resort filled, some ... amenities adjusted/elemenated. Have been there several time and have no problem going back.
Traveler type: Couples
Score
4 out of 5
Unforgettable!!!
Gerachivis Nov 10, 2009
We were there on our honeymoon and the only thing that we needed was more time. We took advantage of the free tours they ... offered but didnt sign up on time so we only did the Chichen-Itza, Wet'N'Wild,Xcaret, and the Zip line. Xcaret wasnt free but it's worth the $$. We REALLY would have loved to visit the other places they offered(Tulum, Coba,& Isla De Mujeres) but like I said, it was too late to sign up. The only thing bad about this is they try to get you to become a "member" and want to take up half of your day with a tour of the whole hotel and get you to join. If you're not interested then make it a point that you arent, or else you'll get a call at 8:00am asking about participating in the tour.
Traveler type: Couples
Make sure you take closed shoes.........some restaurants dont let you in with sandals.
Score
5 out of 5
5 Star Hotel for a 4 Star Price!
Chris Nov 6, 2009
Upon checking into the hotel we were treated with a lot of attention. We were asked if we were here on honeymoon or a special ... occasion and when I said my girlfriends birthday, they sent a bottle of champagne and cake to the room that night! The waiters, waitresses and bartenders were on their game! If you ordered room service, you can bet your food would be there in less than 20 mins. The pools and grounds were beautiful, very large and spacious. Almost too big at the time we went because capacity was at about 20% and there wasnt many people around you, which i guess has its good and bad things.They said their busy months are nov-feb. Also,you couldnt swim in the ocean because its very rocky. But the pools are amazing. Id suggest staying in the Sunrise section of the resort as it is newer and more "happening" than the nizuc section of the resort. The restaurants are good, there are many of them, and you will enjoy the food, some are al la carte and some are buffet style. The oriental in the sunrise section the brazilian in the nizuc section and the italian in the golf section are among the best. Be sure to take advantage of all the free tours that your package allows you, but you must book them a day in adavance. We did the zip lineing, the tulum ruins tour, and we spent the day at Wet and Wild, which is owned by Moon Palace and swamn with the dolphins! That was fun. We also spent an hour in the beautiful Spa, which I suggest. Our Package included a $150 credit for the spa and Golf as well. I didnt golf, but if you do, the golf course is amazing. All in all, I'd go back again but would stay at Sunrise section instead. If you bring some tip money, you def. get a lot more attention, but they arent pressing you for tips. If you are looking for a nice relaxing vacation, this is your place. If you want to be more adventurous, go on some excursions and have a great time!
Traveler type: Couples
The sunrise section as a disco where you can drink and dance or just listen to good music....but if you want to go to the bars on the main strip of cancun, you will need to take a cab or bus about 15-20 mins.
Score
5 out of 5
Cancun 2009
Moon Palace Fan Oct 27, 2009
We had an amazing time at the Moon Palace Resort. The staff was great. They were very attentive and always greeted you with ... a smile. The food was good and room service was lightning fast. I enjoyed the breakfast buffet the most, especially the french toast. The grounds were beautiful and the beach goes on and on for miles. The pools were amazing. The resort had a secluded feeling, there weren't any other hotels for miles. The ONLY thing I did not like about the loacation was the beach. I LOVE swimming in the ocean when there are big waves. The beach is located behind the reef so the waves don't break on the shore. Also there was a bunch of seaweed that gets washed up. My all-inclusive package allowed me to visit any of the other Palace resorts in Cancun, Cozumel or Isla Mujeres so a 15 minute shuttle ride took me to another location where I could body surf all day long.
Traveler type: Couples
Score
5 out of 5
beautiful...totally worth it
las chicas guapas Oct 27, 2009
the hotel is sooo beautiful. people are amazing i felt like a queen the staff is great. the food is delicious. i loved it ...
Traveler type: Friends
go to the public relations desk they have amazing deas for people satyaing at the hotel.
Score
5 out of 5
Best Vacation Ever
Senorita Tina Oct 26, 2009
My husband and I didn't want to come back home! It was the best vacation we have ever taken! The location was perfect! The ... service was the best we have ever had. The food was awesome and we had our own golf cart because we stayed back in the golf villas! Words can not really describe the time we had...it was awesome!
Traveler type: Couples
shopping was good but alot of walking which for us was fine!
Score
5 out of 5
Beautiful Get Away
Auntie Mary Oct 25, 2009
I went to Moon Palace to attend the wedding of my niece. I was surprised by the beauty of the place. The staff was extremely ... friendly and helpful. We were never in need. We spent most of our free time lying on the beach or swimming in one of the many pools. I also had the time of my life, skyriding with my niece. The wedding was simply beautiful. The best trip I have ever taken. Since coming back, I have recommended the Moon Palace to my friends.
Traveler type: Family
Score
5 out of 5
Best vacation ever!
Russ Oct 20, 2009
This was our first trip to Cancun and the Moon Palace was the perfect vacation. The staff went out of their way the entire ... trip. The food was absolutely delicous and the drinks never stopped coming. There is absolutely nothing that I would change about the Moon Palace. My wife and I are already planning our next trip to Cancun and the Moon Palace is the only place to stay. I was able to golf two rounds and the wife was able to get a few massages. This was our best vacation and we look forward to many more.
Traveler type: Couples
Score
5 out of 5
Moon Palace Resort
Honeymooner Oct 19, 2009
We just had our wedding at this resort and they did everything possible to accommodate all of our needs. We had 35 people ... with us and everyone enjoyed their stay!!
Traveler type: Family
I would suggest you book all of our excursions upon arrival that way you can relax the rest of the stay and know where you are going.
Score
5 out of 5
Amazing!!!!
* Oct 12, 2009
I have stayed at another place hotel in the past & that's the reason I went back!! The entire experience just got better the ... second time around. It was just perfect.
Traveler type: Couples
Reviews represent the opinions of Orbitz customers, not of Orbitz or its staff.
Sort tips by: most recent | distance from hotel
The Snorkleing was not as expected. The days before were windy and churnned up the ocean quite a bit so the coral was covered in sand and the clouds made fish viewing difficult
--Breadman, Denver,Colorado Dec 6, 2009
shopping in hotel stores was the same price as in town
--macdaddy, wichita falls texas Nov 30, 2009
swim with the dolphins at the Aquarium in the La Isla shopping Mall. It is not the trip that is included in some pkgs but is well worth it. Get the full deal (black bracelet) at the Aquarium. You will not be disappointed. We were six to 8 people with 2 dolphins. Included trip is about 16 people and 1 dolphin
--pat, Chicago, IL Nov 29, 2009
The resort provides a bus to its sister resorts in Cancun. Then you have approximately two blocks two walk to the mall. We took a cab to and from because the bus was already full. The price is okay but be prepared for the ride of your life. Apparently there is an area that has no speed limit.
--Lawzy Dena, Poplar Bluff Missouri Nov 19, 2009
When booking any activity, don't forget that you can negotiate the price! We got 10% off our snorkeling adventure just for paying in cash.
--Mr. Paul, Jenison, MI Nov 17, 2009
Don't miss the Michael Jackson show
--Hoosier, Indiana Nov 12, 2009
Make sure you take closed shoes.........some restaurants dont let you in with sandals.
--Gerachivis, Watsonville, Ca Nov 10, 2009
The sunrise section as a disco where you can drink and dance or just listen to good music....but if you want to go to the bars on the main strip of cancun, you will need to take a cab or bus about 15-20 mins.
--Chris, New York City Nov 6, 2009
go to the public relations desk they have amazing deas for people satyaing at the hotel.
--las chicas guapas, orlando,fl Oct 27, 2009
shopping was good but alot of walking which for us was fine!
--Senorita Tina, Milford, Ohio Oct 26, 2009
I would suggest you book all of our excursions upon arrival that way you can relax the rest of the stay and know where you are going.
--Honeymooner, Las Vegas, NV Oct 19, 2009
If you wanna buy souveniors/jewerly check first at the gift shop because they're cheaper than negotiating and buying from elsewhere. The only downfall is that obviously they're selection isn't as broad.
--Happy Couple, Las Vegas, NV Oct 9, 2009
Review the entertainment schedule so you can plan dining prior to the show starting times.
--Renaldo, Fruit Cove, Florida Sep 13, 2009
When going on the tours, do not buy souvenirs from the shops the tour bus brings you to because you can get it about half off from vendors at the locations you visit.
--Chris, San Francisco, CA Aug 31, 2009
Flying with my wife was great experience
--friend, Milwaukee, WI Aug 31, 2009
Reasearch all the restaurants especially for dinner. Don't eat buffets because the restaurant's food is much better and fresher.
--First Timer, Dallas, TX Aug 30, 2009
they had a fire show that was great
--mad mom, dallas Aug 24, 2009
set up transportation with your hotel in your vacation package. they will steel your money if you take a taxi.
--white tourest, beaumont ca Aug 18, 2009
If you want the free excursions, book as soon as you get there; otherwise they fill up fast. Tulum is a neat experience, but a lot of walking and was extremely hot. It takes about 1 1/2 on a bus too. It's worth visiting the other Palace hotels too on the free shuttle. Beach Palace is near shopping in Cancun so you can ride there free and then shop a little. Also if you want to swim in the ocean, moon palace's water is cloudy and not as clean as the Beach Palace or the water at Tulum.
--Debbie, Texas Aug 14, 2009
Don't buy into the people at the airport trying to give you "great" deals on tours. Our package included the same tours the lady at the airport tried to sell to us and then tell us that our hotel package didn't include. Although the hotel does try to fight for your money back, they can't always guarantee that they can.
--Happy Honeymooners, Los Angeles, CA Aug 10, 2009
Reviews represent the opinions of Orbitz customers, not of Orbitz or its staff.
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