Marriott CasaMagna Resort Cancun ★★★★

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$199
avg/night
Rate and special offer based on
Check-in: Feb 29, 2016 Check-out: Mar 3, 2016

Cancun, Mexico

Would recommend Thu, Nov 26, 2009
Relaxed!

| San Diego Couples

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

The perfect place for a dream vacation

Would recommend Mon, Nov 16, 2009
Wonderful food, helpful and friendly staff always. I appreciated that I received what I expected with the all inclusive package, there were no surprises. Rooms were very clean and all the facilities always accessible. I will definately come back and stay in this hotel.

Money saver

Getting the all inclusive package was worth every penny. Food was always high end quality.

| Fresno, California Couples

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 4 /5
  • Value: 5 /5

Is great to be served like as king

Would recommend Fri, Nov 13, 2009
Excellent. Courtesy and smiles the whole time we stay. We have no even one thing that we can say we were disappointed. This was our second time and it was even better than the first time five years ago. I highly recommended.

Attractions

Tulum and the Aktun Chen cenotes is a wonderful place to see.

| Los Angeles, CA Couples

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Beautiful!

Would recommend Thu, Nov 12, 2009
This is a very nice hotel. Great selection of restaurants. The pool and hot tub are fabulous!

Dining

Harry's is across the street about 1/2 mile the food was excellent!

| Grayson, Georgia Couples

4 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 4 /5

The good, the bad, and the really ugly.

Would recommend Tue, Nov 10, 2009
The good was the hotel staff were wonderful. The service staff in the restaurants were always pleasant and willing to please. The hotel is absolutely beautiful and the amenities were great. The bad was: 1) our room did have an ocean view which we requested; however, it was on the side that faced the JW Marriott. Most of our view was of the balconies of the JW Marriott. If you wanted to relax and enjoy the ocean view, you had to move your patio chairs up to the railing. There was a concrete barrier between each balcony that prevented you from viewing the ocean if you were even a foot back from the railing. 2) the weather turned bad the second day we were in Cancun (Tuesday afternoon). A tropical storm which turned into a Hurricane class II (Ida) as it headed toward Cancun from Equador created 5 days (Wed - Sun) of continuous rain and wind. On two separate occasions my husband and I were able to leave the pool area and go down to the lower open-air restaurant located directly on the beach to escape the torrential rains; however, on day 3 (Fri) the hotel staff came down and removed the remaining tables and chairs and closed off the restaurant completely. All the beach lounge chairs were removed on day 2 (Thur) of the storm. The beach was completely devestated by day 3 (Fri). The steps leading from the pool down to the beach front eventually were barricaded off from the hotel visitors. And all that remained of the sandy beach by day 4 (Sat) were large stones and rocks making it totally impossible to even walk safely on the beach if you could even get down to it. The waves of the storm literally sucked all the sand out to sea. The lifeguard tower was completely obliterated. The balcony off of our hotel room was under water the whole 5 days and we were not able to sit outside comfortably. By Friday (day 3) the Hurricane blinds on the JW Marriott were lowered which signaled to my husband and I that the storm was gaining strength. After witnessing these Hurricane blinds being lowered, I inquired with the hotel staff on several occasions about the "oncoming storm" but could never received any clear communication about a Hurricane. (Even in the JW Marriott they were placing towels around the full glass windows to absorb some of the water that was leaking through on to the lobby floors). Quite honestly I think the hotel staff were afraid to tell us for fear of creating a panic. My husband and I left the hotel numerous times and went to the local shopping malls to pass the time but even that became tiredsome. All and all it was our worst trip to Cancun ever. We had a total of maybe 8 hrs. of sun and only once did we ever need to apply suntanning lotion. We were constantly looking for something to occupy our time other than stay in our room. I truly believe that the hotel should have been "able" to offer the visitors something special to alleviate some of this inconvenience. My husband and I enjoy traveling and even on one of our "cruises" when the ship was not able to stop at a port due to rough seas did they open the bar on the pool deck for 2-3 hours of free drinks. It at least created a positive attitude among the passengers. I have returned from Cancun this time with no real positives experiences to share with family and friends...other than...travel to the Caribbean only during December thru May.

Shopping hint

The Caribbean is absolutely beautiful but the weather during the Hurricane season (June - Nov)can change rapidly. A tropical storm can surface very quickly and develop into a Hurricane without any foreseeable signs. I would pick my vacation time wisely.

| Indiana Couples

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 4 /5
  • Hotel staff: 5 /5
  • Comfort: 2 /5
  • Location: 4 /5
  • Value: 4 /5

Great option

Would recommend Sat, Oct 31, 2009
Beautiful blue ocean, good location with access to JW Marriott right next door and their awesome pool, very good but somewhat expensive restaurants.

Money saver

Use the public buses just out front or the taxi off the street rather than the hotel provided taxi - hotel taxis charge you $10 more per ride for no good reason. Book your room online - it's %50 less than if you just walk into the hotel. Distileria restaurant down the road is excellent - wonderful staff and food.

| Flagstaff, Arizona Couples

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 4 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Casa Magna Cancun Outstanding

Would recommend Mon, Oct 26, 2009
Outstanding. The staff was great, my wife and kids (14 and 16 year old daughters) loved Cancun on their first trip during the off season. I have visted Cancun at least 6 times prior. But my last trip was over 15 years ago. Many changes most for the better. Regarding the hotel and security: Our safe was inadvertantly left open one day. Upon discovering the safe's openess, the Marriott staff shut down our room to the extent our cards no longer worked, security did not have access, etc. Our cash was clearly exposed but nothing was missing. Forget the Cancun rumors, maybe they're true at other hotels.The staff? [...], our bellman arranged for Champions bar to open an hour early to allow us midwesterners to get our Saturday fix of College football. Regular opening time was noon - 1:00 PM Eastern time. He made all of us feel this really was our home for a week. Our stories of satisfaction go on and on. We will to the Casa Magna soon.

Money saver

If your not too uptight and your excursion is on the Island, take the bus when time allows. Obviously, if your dressed for a nice dinner, disregard. This is for the trips to the market or other casual venues. There is no chance to get on a wrong route, the view is better and more intereseting since you are elevated, and it costs 30 pesos for a family of four. Notice how every man offers there seat to women and children.

| Columbus Ohio Family

5 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

great hotel............great staff.

Would recommend Wed, Oct 21, 2009
best hotel that i've stayed in. luxurious, classy. expensive. breakfast was 18 daily and internet was 11/day. but it's a great place to relax, have a wedding, and feel great if you have the funds. it's miles from the club and bar scene, but it has great beach access,

Attractions

take a bus for 50 cents outside, it will take you to downtown. taxi would be about 6dollars.

| los angeles, ca Friends

4 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 4 /5
  • Value: 3 /5

EXCELENT PERSONAL CUSTOMER SERVICE

Would recommend Mon, Oct 19, 2009
For sure the highlights was the great first class staff at lobby and at the restaurant LA Capilla.In special coments go to [...] and some others who serve us at this location during dinner and breafast.Thanks to them we will be back again.Thanks to the manager [...] who took care,right the way,some little issues (poor pool staff,elevators...)and gives feedback too.Overall our stay was great.

Dining

The restaurant La Capilla, at Marriott,has great food,good price and excelent service.

| Atlanta,GA Couples

4 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 4 /5
  • Hotel staff: 5 /5
  • Comfort: 4 /5
  • Location: 4 /5
  • Value: 4 /5

Stay at Casamagna

Would recommend Fri, Sep 11, 2009
It was a great experience at the hotel, the staff was very friendly, the room was very clean, and the restaurants were very nice. This hotel was recommended by a friend that stayed more than a year ago. I also will recommend my friends and family to stay at this hotel.

| LOS ANGELES,CALIFORNIA Couples

5 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5