ME Cancun - All Inclusive - Adults Oriented

This hotel was perfect! It has a very detailed contemporary interior design. Every corner of the hotel is amazing. You will want to take pictures every where you go. The service was perfect and the rooms were spotless. Their slogan is "It's all about ME" and they really do mean it. We were treated like VIP guest. The beach is unbelievable. We had the ocean view at "The Level" with astonishing view. It is also very centric to several restaurants and nightlife. I will definitely stay here on my next trip to Cancun.

the service is first class and the pool area is the best

I always stay here and LOVE the hotel. BEST pool, great food, excellent sushi, BEST buffet breakfast and simply put: Perfect

This was our second stay here this year, both for 8 nights. Obviously, we are fans of this hotel since we returned after our April trip.Room: We had a 6th floor ocean view. Excellent overall. Housekeeping service twice each day. Bathroom stocked with Aveda products. Fantastic shower. Comfortable bed.Pools: Clean and no problem getting beds any time of day. Plenty of staff for drinks, food, umbrellas, towels, etc. This is more of an adult oriented hotel which we liked at the pool especially. Very peacefull.Food: We had breakfast daily at the hotel restaurant. This is a buffet with many made to order options included (eggs, pancakes, fruit/veggie smoothies to name a few). Great staff. We loved it.Beach: This was the big surprise for us because we did not expect one. In April the water came right up to the retaining walls. This time the tide was much lower and there was plenty of beach to enjoy for walks, sunbathing and fun in the ocean.Spa/Fitness Room: Worked out 4 days in the gym. Nice Lifecycle treadmills. Plenty of equipment for a vacation workout. Still surprised that they do not supply wipedown sprays/anti-bacteria wipes for the guests to use on the equipment. We remembered this from our April trip so we packed our own.Our package included a small spa credit that my wife used for a facial that she said was great. We asked if they had any other spa service promotions going on and to our surpise they had 2 x 1 massage(good Monday - Thursday only). We had been there all week and you would think the hotel guests would be informed of this to get some business. We selected the 90 minute hot stone couples massage and it was the most relaxing massage we have ever had. We believe that there is no such thing as a bad massage but this was exceptional.Misc.: At check in, after flying 1800 miles, the front desk informed us that our reservation had been cancelled (they said it was cancelled 24 hours prior). Not the way I expect to start a vacation especially since I had emailed the ME 48 hours prior to arrival to verify the accomodations (ME emailed back that everything was ready). [...]I informed them this was not my problem so we got the manager [...] involved. [...] quickly realized the following: 1)Reservation made 4 months prior 2)Several email confimations with ME including 48 hours prior to arrival regarding accomodations[...]Within minutes the reservation was reinstated. I was never informed on what happened but everything went great from there.As for the "Noisy" check mark...the halls are all tile so everything echos. If you are a light sleeper you will hear everything.

Best adult hotel in Cancun hands down. Great ambiance, service and cool place to relax and be adults.

When we first walked in we were immediately greated and they gave us glasses of champange! After checking in, some one escorted us to our room and minutes after settling into our room, the phone started ringing. It was a follow up call from the front desk asking how our check-in was and to just call if we ever need anything else. The most important thing is that the service was great from when we arrived to the duration of our stay to when we departed.

The location was excellent!!! The hotel was newly re-furbished, modern and new. Food in the restaurants was excellent and the overall feel was wonderful. We'll definitely be going back...

Our only complaint is that some concierge people did not speak English well. Otherwise it was an amazing experience!

The Beaches are beautiful! a great place to relax!!!

Great hotel I would like to go back! The room was great and very modern. The door did not isolate the room from noise coming from the hall, I hope the fix it. The music in the pool fit the characteristics of the modern and sophisticated theme, I just do not like Techno music; but it would be imposible to satisfy everybody. I did not go to the bar, not appealing to me for some reason. The employees were very nice and helpfull. I did not use the Bali beds in the pool they were "reserved". I did not care about it because I went to spent some time in the Ocean not in a swimming pool but some people might find that annoying. The room minibar was expensive just like any minibar.