Hotel details


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There are only a few rooms left at this price, so we encourage you to book as soon as possible. Keep in mind that room availability can change at any time as demand changes, and when availability at a particular price runs out, the price for the room may increase.

   

Live Aqua Cancun

User score 4.8 out of 5 See all reviews
Blvd. Kukulkan 12.5 km,Cancun, Mexico 77500
Book this hotel
from 225 USD
/ night*
Price Assurance

Terms and conditions

*rate found for check-in Dec 23, check-out Dec 24

Rates displayed reflect the lowest rate found over the next 30 days. This rate is subject to change. Rates may not include service charges, extra person charges, fees or incidental charges (such as room service).

Converted rates (shown in parentheses) are provided for your convenience. They are based on today's exchange rate, but the hotel will charge you in the local currency.

The amenities and/or facilities may not be located at this hotel, but within a reasonable distance and additional charges may apply for use. All information has been provided by this hotel.

Hotel policies

Check-in: 1500
Check-out: 1300
Local currency: USD

Modernity, avant-garde, but without sacrificing the warmth and hospitality for a contemporary design, for the style is not cold or rigid.

The innovation in this concept lies on a memorable, transcending hotel. It is a stay not only fulfilling the guest's expectations, because of the hotel's modern infrastructure and good taste; here people will create their own experiences around each detail furnished by the hotel. It is a hotel line created under a contemporary and avant-garde architecture, made by open spaces, and harmonic comfort, decorated in hues of white and blue.

The Live Aqua Cancun is located only 20 minutes from Cancun's international airport, in front of Cancun's most modern and exclusive malls, La Isla.

The Live AQUA Club floor is located on the 5th floor of the hotel and includes a variety of services including: private registration, continental breakfast, special area for canapés and honor bar, butler service available, telescope, private area for reading, flat screen plasma TV, 2 computers for Internet, and Concierge Service.

371 Guest Rooms
HOTEL AMENITIES:
- Pool area with eight (8) different pools and Jacuzzis
- Beach
- Spa, Gym, Beauty Salon: the hotel has a 16,000 square foot Mayan and Oriental inspired Spa, which is open from 7:00 a.m. to 9:00 p.m.
- Two (2) outdoor tennis courts
- Business Center
- Gift Shop
- Coffee Corner
- Clothing Boutique, Travel Agency and Convention space.

GUEST SERVICES:
Our multilingual staff will provide information on all the activities in or outside the hotel, making reservations, programming transportation, Suggesting professional services for diving, fishing, touring and everything concerned with Golf.

CRIBS AND BABY SITTERS:
Available upon request at the hotel.
TENNIS COURTS:
We have 2 Tennis Courts with an extra charge of $ 20 USD for hour

THE FITNESS CENTER:
The Fitness Center is equipped with the most modern and sophisticated workout machines by Life Fitness. It's open from 7 am to 9 pm, with no extra charges for the guests.

FAMILY DELUXE OCEAN VIEW ROOM:
Revel in the breathtaking views from this beatiful room where the Mexican Caribean is the perfect scenario for your family vacations. Our room with 417square feet with a private balcony with an ocean view. Individual climate control, Flat-screen color TV, remote-controlled satellite dish with movie channels,iHome, High-speed Internet Access, Coffee maker, Scale, Snack box and mini bar, Audio outlets in bathrooms from TV or DVD or iHome or Nintendo, Separate bath and shower, Lightened vanity mirrors, Pillow menu with seven options for personalized comfort, Aroma Therapy Menu, Luxurious bath amenities, complimentary nightly turndown service.

Hotel policies

Check-in: 1500
Check-out: 1300
Local currency: USD


Terms and conditions

*rate found for check-in Dec 23, check-out Dec 24

Rates displayed reflect the lowest rate found over the next 30 days. This rate is subject to change. Rates may not include service charges, extra person charges, fees or incidental charges (such as room service).

Converted rates (shown in parentheses) are provided for your convenience. They are based on today's exchange rate, but the hotel will charge you in the local currency.

The amenities and/or facilities may not be located at this hotel, but within a reasonable distance and additional charges may apply for use. All information has been provided by this hotel.

Reviews from our customers

Overall score

4.8 out of 5

(42 reviews)

Hotel reviews: About the scores

Reviews and scores for each hotel are collected from customers who purchased a stay at that hotel.

Reviewers are asked to rate a variety of hotel attributes on a scale of 1 to 5. The highest possible score is "5," meaning the user was "very satisfied," while "1" is the lowest, meaning the user was "very dissatisfied."

The "overall score" is an average of all reviewer scores submitted for a hotel.

About the scores

1
2
3
4
5
Amenities
 
Maintenance
 
Hotel Staff
 
Room Comfort
 
Location
 
Value
 
See all reviews

Hotel address: Blvd. Kukulkan 12.5 km, Cancun, Mexico  77500  

 
 

Area served

Cancun, Mexico

Area airports

Cancun International Airport

Description

Is located 20 minutes from the airport, in the heart of the hotel zone, in front of one of Cancun's main shopping centers, restaurants and nightlife.

Amenities

  • Meeting/banquet facilities
  • Wireless internet
  • Free Parking
  • Health Club
  • Pool
  • Restaurant
  • Internet Access
  • Handicapped rooms/facilities
  • Pets OK
  • Spa services
  • Fitness room
  • High Speed Internet
  • Room service
  • Conference Facilities
  • Concierge
  • Airport shuttle
  • Business center

Dining

Siete

TYPE: Breakfast and Fine Dinning
MENU: A la carte y buffet
FOOD: Contemporary Mexican Food
TIME: 6.30 am – 11.30 am and 6.30 pm – 11.30 pm
DRESS CODE: Casual
RESERVATIONS: Not necessary
SMOKING SECTION: Yes
NON-SMOKING SECTION: heads this restaurant where pop art fuses with contemporary Mexican high-end cuisine. With a superb view of the Caribbean Sea and the pool area, in a unique Mexican industrial chic décor and lighting. Open for breakfast and dinner, this restaurant has a maximum capacity of 220 people. The name of the restaurant means “ seven”, it has seven columns that make allusion to seven recognized personalities of the Mexican art.

Pool Club

TYPE: Drink Bar
MENU: A la carte
FOOD: Only Beverage Items available
TIME: 6 pm – 12 pm
DRESS CODE: Casual
RESERVATIONS: Not necessary
SMOKING SECTION: Yes
NON-SMOKING SECTION: No
The Poll Club is an ocean side bar facing the ocean, with large comfortable, canopy beds with large pillows and cushions. Here you can enjoy live music from our in-house DJ, while lying under the stars or relaxing in the pool. It’s exclusive for AQUA CLUB guests only.

Coffee Corner

TYPE: Coffee and Pastry
MENU: Deli Style
FOOD: Coffees, pastries
TIME: 9 am – 10 pm
DRESS CODE: Casual
RESERVATIONS: Not necessary
SMOKING SECTION: Yes
NON-SMOKING SECTION: Yes
This is the ideal place to enjoy casual dishes while overlooking the pool and ocean. The Deli offers a wide variety of delicious coffees and pastries, and it is also a tobacco shop and boutique.

Egos

TYPE: Lounge
MENU: A la carte
FOOD: Only Beverage Items available
TIME: 5 pm – 1 am
DRESS CODE: Casual
RESERVATIONS: Not necessary
SMOKING SECTION: Yes
NON-SMOKING SECTION: No
Located in the hotel lobby, with a modern urban Caribbean architecture, here you can enjoy your special drinks in a chill out and lounge music ambiance.

Wine & Tequila Bar

TYPE: Cocktail Bar
MENU: A la carte
FOOD: Only Beverage Items Available
TIME: 6 pm – 12 pm
DRESS CODE: Casual
RESERVATIONS: Not necessary
SMOKING SECTION: yes
NON-SMOKING SECTION: No
Located in between MB and SIETE Restaurants, in this special and unique bar you can enjoy of fresh juices and energizing drinks, along with exquisite martinis and cocktails based on fruits and natural juices. The ambiance is very relaxed and chill-out with the music to reflect the mood.

MB

TYPE: Fine Dinning
MENU: A la carte
FOOD: New American Food
TIME: 6pm – 11.30 pm
DRESS CODE: Resort-chic
RESERVATIONS: Recommended
SMOKING SECTION: Yes
NON-SMOKING SECTION: Yes

Avant-garde “New American” cuisine restaurant, Headed by Chef Michelle Bernstein, an internationally renowned chef. Featuring an air-conditioned area and an outdoor open terrace, in a minimalist atmosphere, with a maximum capacity of 106 people.

Azur

TYPE: Restaurant and Pool Dining
MENU: A la carte
FOOD: Mediterranean
TIME: 10 am – 6 pm
DRESS CODE: Casual
RESERVATIONS: Not necessary
SMOKING SECTION: Yes
NON-SMOKING SECTION: Yes
The Restaurant of Chef Franco Maddalozzo, an internationally renowned Italian chef, where you can taste a Mediterranean influenced seafood, pasta and snacks, which include fresh and varied ceviches. With a maximum capacity of 80 people, here you can also enjoy a beautiful view of the ocean and pools.

Meeting facilities

The hotel has 16 meeting rooms available for a minimum of 5 people and a maximum of 1, all of them equipped with the most modern and sophisticated technology in light and sound equipment. The total size of the rooms is 15,300 square feet, and the largest room size is 1,288 square meters. Technical equipment available, pinboard, sound equipment, screen, dance floor, microphones, and voltage in function room area: 440 volts, 2220 volts or 110 volts. 60 cycles

Please enter check-in and check-out dates to the right to select a room

Viento Suites

The Arena Suite at our resort is 762 square feet with a king size bed with complete bathroom, living room with pull out couch, ocean view terrace with chairs and table, and a full bathroom. Individual climate control, Flat-screen color TV, remote controlled satellite dish with movie channels, Three phone sets –one is wireless–, two phone lines with automatic answering machine (sets located on the night table and working table, and in the bathroom), Radio - alarm clock, DVD, iHome, BOSE Home Theatre, High-speed Internet Access, wireless Internet Access, personal voice mail system, safety electronic box, Iron and ironing board, Hair dryer, Coffee maker, Scale, Snack box and mini bar, Audio outlets in bathrooms from TV or DVD or iHome or Nintendo, Separate bath and shower, Lightened vanity mirrors, Pillow menu with seven options for personalized comfort, Aroma Therapy Menu, Molton Brown bath amenities, complimentary nightly turndown service.

Discover Aqua Ocean View

The room at our resort is 417 square feet with a private balcony with an ocean view. Individual climate control, Flat-screen color TV, remote-controlled satellite dish with movie channels, Three phone sets –one is wireless–, two phone lines with automatic answering machine (sets located on the night table and working table, and in the bathroom), Radio - alarm clock, DVD, iHome, High-speed Internet Access, wireless Internet Access, personal voice mail system, safety electronic box, Iron and ironing board, Hair dryer, Coffee maker, Scale, Snack box and mini bar, Audio outlets in bathrooms from TV or DVD or iHome or Nintendo, Separate bath and shower, Lightened vanity mirrors, Pillow menu with seven options for personalized comfort, Aroma Therapy Menu, Luxurious bath amenities, complimentary nightly turndown service.

Family Ocean View

Book a minimum five-night stay in a qualifying rate category and receive a tour certificate to marvelous Chichen Itza, ONE OF THE NEW SEVEN WONDERS OF THE WORLD, or choose one of the many tour attractions we will have for you and your spouse to enjoy. Minimum five-night stay required. Must book the FAMILY category to qualify. Offer is per stay, per FAMILY. Not combinable with other promotions. Exclusively designed for couples and families over 30 years old and residents in United States, Canada, or United Kingdom. Only 2 individual tour certificates per family regardless of the number of rooms booked.

Sol and/or Luna Suites

The Sol or Luna Suite at our resort is 4,109 square feet. The suite has 2 and one half two bedroom suite with main room with king size bed and a room bathrooms with dual vanity, five different areas, a terrace with a gym, walk-in closet, large living room, dining room, bar, large ocean front terrace with lying chairs, chairs and table, pool, Jacuzzi and a shower. Individual climate control, Flat-screen color TV, remote controlled satellite dish with movie channels, Three phone sets–one is wireless–,two phone lines with automatic answering machine, Radio-alarm clock, DVD, iHome, BOSE Home Theatre, High-speed Internet, wireless Internet, personal voice mail system, safety electronic box, Iron and ironing board, Hair dryer, Coffee maker, Scale, Snack box and mini bar, Separate bath and shower, Lightened vanity mirrors, Pillow menu with seven options for personalized comfort, Aroma Therapy Menu, Molton Brown bath amenities, complimentary nightly turndown service.

Aqua Club Floor

Aqua Club rooms include complimentary 5 Meal Servings, Open International Bar, Private Check-In and Check-Out, butler service, telescope, flat screen plasma TV and reading room and Private concierges. The club lounge is open from 7:00 a.m. to 10:30 p.m. daily. The AQUA Club Lounge is located on the 5th floor of the building and is private for those guests reserved for the club or reserved a Suite.

Aqua Suites

The Aqua Suite at our resort is 1,257 square feet with a king size bed with 2 complete bathrooms with dual vanity, large living room with pull out couch, walk-in closet, large ocean front terrace with lying chairs, chairs and table. Individual climate control, Flat-screen color TV, remote controlled satellite dish with movie channels, Three phone sets –one is wireless–, two phone lines with automatic answering machine, Radio-alarm clock, DVD, iHome, BOSE Home Theatre, High-speed Internet Access, wireless Internet Access, personal voice mail system, safety electronic box, Iron and ironing board, Hair dryer, Coffee maker, Scale, Snack box and mini bar, Audio outlets in bathrooms from TV or DVD or iHome or Nintendo, Separate bath and shower, Lightened vanity mirrors, Pillow menu with seven options for personalized comfort, Aroma Therapy Menu, Molton Brown bath amenities, complimentary nightly turndown service.

Tierra Suites

The Tierra Suite at our resort is 837square feet with a king size bed with 2 complete bathrooms, living room with couch or two double beds, two ocean view terraces with chairs and table. Individual climate control, Flat-screen color TV, remote controlled satellite dish with movie channels, Three phone sets –one is wireless–, two phone lines with automatic answering machine (sets located on the night table and working table, and in the bathroom), Radio - alarm clock, DVD, iHome, BOSE Home Theatre, High-speed Internet Access, wireless Internet Access, personal voice mail system, safety electronic box, Iron and ironing board, Hair dryer, Coffee maker, Scale, Snack box and mini bar, Audio outlets in bathrooms from TV or DVD, iHome, Nintendo, Separate bath and shower, Lightened vanity mirrors, Pillow menu with seven options for personalized comfort, Aroma Therapy Menu, Molton Brown bath amenities, complimentary nightly turndown service.

Deluxe Ocean View/Front

The standard room at our resort is 417square feet with a private balcony with an ocean view. Individual climate control, Flat-screen color TV, remote-controlled satellite dish with movie channels, Three phone sets –one is wireless–, two phone lines with automatic answering machine (sets located on the night table and working table, and in the bathroom), Radio - alarm clock, DVD, iHome, High-speed Internet Access, wireless Internet Access, personal voice mail system, safety electronic box, Iron and ironing board, Hair dryer, Coffee maker, Scale, Snack box and mini bar, Audio outlets in bathrooms from TV or DVD or iHome or Nintendo, Separate bath and shower, Lightened vanity mirrors, Pillow menu with seven options for personalized comfort, Aroma Therapy Menu, Luxurious bath amenities, complimentary nightly turndown service.

Hotel policies

Check-in: 1500
Check-out: 1300
Local currency: USD


Terms and conditions

*rate found for check-in Dec 23, check-out Dec 24

Rates displayed reflect the lowest rate found over the next 30 days. This rate is subject to change. Rates may not include service charges, extra person charges, fees or incidental charges (such as room service).

Converted rates (shown in parentheses) are provided for your convenience. They are based on today's exchange rate, but the hotel will charge you in the local currency.

The amenities and/or facilities may not be located at this hotel, but within a reasonable distance and additional charges may apply for use. All information has been provided by this hotel.

Reviews from our customers

Overall score

4.8 out of 5

(42 reviews)

Hotel reviews: About the scores

Reviews and scores for each hotel are collected from customers who purchased a stay at that hotel.

Reviewers are asked to rate a variety of hotel attributes on a scale of 1 to 5. The highest possible score is "5," meaning the user was "very satisfied," while "1" is the lowest, meaning the user was "very dissatisfied."

The "overall score" is an average of all reviewer scores submitted for a hotel.

About the scores

1
2
3
4
5
Amenities
 
Maintenance
 
Hotel Staff
 
Room Comfort
 
Location
 
Value
 

What makes Orbitz reviews unique

  • Exclusive insights and feedback: We only accept reviews from customers who have booked a stay at this hotel. This helps ensure we get the most trustworthy opinions and observations possible.
  • Quick tips: Get the most out of your stay with practical, money-saving tips on what to do, where to eat and how to get around.

How to Submit a Review

Hotel reviews can be submitted any time after your trip dates have passed. Simply log into your My Trips and select Past Trips from the left hand navigation section. Select the trip with the hotel you wish to review and click the "Write a review" link displayed next to the hotel portion of your itinerary.

Once complete, your review should be visible on the site within 2-3 business days.

What makes Orbitz reviews unique

How to submit a review

Most recent reviews

Score

4 out of 5

Quick tip

Great Location, Amenities, and Staff

Nina Oct 19, 2009

Would recommend to a friend!

A/C temperatures at the hotel are controlled and given the Spa feel it could get really hot inside the rooms. Great location ... and staff was very friendly and willing to help. Perfect place for a Family vacation.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
4
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
4
Value:
5
Dining options:
5

Traveler type: Family

Dining tip, Short Drive

Puerto Maderos Argentinian Restaurant


Expand full review

Score

5 out of 5

Unbeatable location for the price

Mo Sep 23, 2009

Would recommend to a friend!

My experience at the Aqua Hotel was amazing. I had a basic room with an ocean view that was breathtaking. The pools were ... terrific and service outstanding. The hotel was very clean and the aromatherapy throughout the hotel was amazing. The only issue I had was that the staff did not speak much English and calculating pesos verse American money.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
4
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
4
Value:
5
Dining options:
5

Traveler type: Couples


Expand full review

Score

5 out of 5

spa-like feel

NewMom Sep 21, 2009

Would recommend to a friend!

Great experience at the hotel - it was like staying at a spa the entire time. The aroma and music on the main floors made ... you never want to leave. That combined with the view of the ocean made you never want to leave! The staff bent over backwards to help you. The "Your Wish My Wish" button on the phone was true - anything we asked for, they were able to do for us, evening find our baby's lost sandal! The food was healthy and unique at all of the restaurants. The chef at MB won on the Iron Chef show - so that tells you how incredible the food was there. The gym was so modern and clean. The pools were perfect for us and our baby. We had a wonderful time at Aqua and can't wait to go back. Plus, the location is great because La Isla (an outdoor mall) is right across the street and Kulkulcan (an indoor mall) was a 5 minute walk away. Or you can hop on a city bus and get to more shopping, restaurants, hotels, and more!

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Family


Expand full review


See all 42 user reviews

Reviews represent the opinions of Orbitz customers, not of Orbitz or its staff.

Quick tips from our users

Dining tip, Short Drive

Puerto Maderos Argentinian Restaurant

--Nina, Atlanta, GA Oct 19, 2009

Dining tip, Short Drive

The restaurant at the hotel (MB) was delicious, but nothing compared to "Harry's Prime Steakhouse and Raw Bar" which was a 5 minute taxi drive from the hotel. Some other nice restaurants in the area were Ruth's Chris and La Madonna.

--Ant, Los Angeles, CA Sep 5, 2009

Money savers tip

To save money on food and shopping, we found it's a lot cheaper if you go down to Centro 23 or 28. Meals for two people cost around $12 dlls which is four times less than eating in the hotel zone.

--merqurio, Long Beach CA Sep 3, 2009

See all quick tips

Reviews from our customers

Overall score

4.8 out of 5

(42 reviews)

Hotel reviews: About the scores

Reviews and scores for each hotel are collected from customers who purchased a stay at that hotel.

Reviewers are asked to rate a variety of hotel attributes on a scale of 1 to 5. The highest possible score is "5," meaning the user was "very satisfied," while "1" is the lowest, meaning the user was "very dissatisfied."

The "overall score" is an average of all reviewer scores submitted for a hotel.

About the scores

1
2
3
4
5
Amenities
 
Maintenance
 
Hotel Staff
 
Room Comfort
 
Location
 
Value
 

How to submit a review

Sort reviews by: most recent | highest rating | lowest rating

Expand all reviews

Score

4 out of 5

Quick tip

Great Location, Amenities, and Staff

Nina Oct 19, 2009

Would recommend to a friend!

A/C temperatures at the hotel are controlled and given the Spa feel it could get really hot inside the rooms. Great location ... and staff was very friendly and willing to help. Perfect place for a Family vacation.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
4
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
4
Value:
5
Dining options:
5

Traveler type: Family

Dining tip, Short Drive

Puerto Maderos Argentinian Restaurant


Expand full review

Score

5 out of 5

Unbeatable location for the price

Mo Sep 23, 2009

Would recommend to a friend!

My experience at the Aqua Hotel was amazing. I had a basic room with an ocean view that was breathtaking. The pools were ... terrific and service outstanding. The hotel was very clean and the aromatherapy throughout the hotel was amazing. The only issue I had was that the staff did not speak much English and calculating pesos verse American money.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
4
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
4
Value:
5
Dining options:
5

Traveler type: Couples


Expand full review

Score

5 out of 5

spa-like feel

NewMom Sep 21, 2009

Would recommend to a friend!

Great experience at the hotel - it was like staying at a spa the entire time. The aroma and music on the main floors made ... you never want to leave. That combined with the view of the ocean made you never want to leave! The staff bent over backwards to help you. The "Your Wish My Wish" button on the phone was true - anything we asked for, they were able to do for us, evening find our baby's lost sandal! The food was healthy and unique at all of the restaurants. The chef at MB won on the Iron Chef show - so that tells you how incredible the food was there. The gym was so modern and clean. The pools were perfect for us and our baby. We had a wonderful time at Aqua and can't wait to go back. Plus, the location is great because La Isla (an outdoor mall) is right across the street and Kulkulcan (an indoor mall) was a 5 minute walk away. Or you can hop on a city bus and get to more shopping, restaurants, hotels, and more!

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Family


Expand full review

Score

5 out of 5

Quick tip

Ideal Cancun Hotel

Ant Sep 5, 2009

Would recommend to a friend!

The service was exceptional. Every room in the building was beautiful from the lobby right up to the hotel room. I really ... have only 2 concerns with this hotel and they are minor. The sun in Cancun is overpowering and they don't have shade over the pools (the lounge seating near the pools have umbrellas though). The towels were really rough as if they didn't use fabric softener but Im sure that'll be sorted out.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
4
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
4

Traveler type: Couples

Dining tip, Short Drive

The restaurant at the hotel (MB) was delicious, but nothing compared to "Harry's Prime Steakhouse and Raw Bar" which was a 5 minute taxi drive from the hotel. Some other nice restaurants in the area were Ruth's Chris and La Madonna.


Expand full review

Score

5 out of 5

Great girls' family getaway

Jass Sep 3, 2009

Would recommend to a friend!

The hotel location was great, the installations were superb. I took my two daughters with me, so we could have a girls' time ... before going back to school. We spent time in the hotel, swimming, relaxing, parasaling, jet-skiing, it was really fun. We also took one day to visit Tulum, Coba and the Cenotes, amazing experience. We would definitelly go back to this hotel. The only thing, I got hooked up in a time-share presentation to get a discount in some activities, total waste of time, never got anything as promised. But besides this, the service was excellent and the food was great.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
4
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Family


Expand full review

Score

5 out of 5

Quick tip

Aqua Cancun

merqurio Sep 3, 2009

Would recommend to a friend!

Everything was great, from room service to the pools. The only thing is that I was suckered in on attending a 90min (took ... 3hrs) timeshare presentation, when they told me it was a complementary breakfast with one of their managers that included discount cards to use in Cancun through out my stay just for staying with them. By attending the presentation the next morning at 10am it killed the entire day since I was schedule to go to Cozumel at 11:30am and instead ended staying local to the hotel zone. Overall my stay at Aqua was close to excellent and will continue to stay there but be more cautious when they offer me those freebies.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
4
Value:
5
Dining options:
5

Traveler type: Couples

Money savers tip

To save money on food and shopping, we found it's a lot cheaper if you go down to Centro 23 or 28. Meals for two people cost around $12 dlls which is four times less than eating in the hotel zone.


Expand full review

Score

4 out of 5

Gorgeous

Nonya Aug 29, 2009

Would recommend to a friend!

Relaxing. Smelled wonderful. Best hotel in Cancun, hands down. Plaza Kukulkan mall was one block away and La Isla directly ... across the street. Not that you'd want to leave the hotel or have any reason to, really. The restaurants were top notch, especially Siete for the breakfast buffet and MB. Eight different pools to choose from, plus the crystal clear Caribbean. Try not to miss the 3 Macaws doing their flight around the grounds in late afternoon. It's breathtaking. I can't imagine ever going to another hotel again.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
4
Value:
4
Dining options:
5

Traveler type: Single


Expand full review

Score

5 out of 5

Quick tip

Best hotel experience ever.

dokteriq Aug 18, 2009

Would recommend to a friend!

I have not had a better experience in my life. This is not just a stay at a hotel its an amazing relaxing experience. The ... staff is very helpful and friendly. The food is amazing. The view is amazing. Spa is amazing. I could not find anything wrong with the hotel. Perfect for honeymoon. Check out their website (feel-aqua dot com) to get an idea of this hotel.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples

Recreation/Attractions tip, In Hotel

Ask the travel agent at the hotel to help you plan your recreational activities. For parasailing and jetski just find people selling packages.


Expand full review

Score

4 out of 5

Quick tip

LUXURY COOL

DUPHINA Aug 16, 2009

Would recommend to a friend!

BEAUTIFUL GROUNDS AND LAYOUT...LUXE AUSTERE AND A "COOLER" VIBE THAN MOST HOTELS. IMMACULATE. GREAT LOCATION.POOL STAFF AND ... MANAGEMENT WAS PERFECT...[...], [...], [...] BECAME OUR FRIENDS. KID FRIENDLY. ADULT POOL NOT FOR US...BUT A GREAT IDEA. ONE FRUSTRATION WAS MANY OF THE STAFF WEREN'T GREAT WITH ENGLISH...UNUSUAL IN CANCUN...SOMETIMES IT WAS JUST EASIER TO GO FACE TO FACE ...IF COMMUNICATION/LANGUAGE WAS AN ISSUE-I FELT THAT I SHOULD HAVE BEEN TURNED OVER TO A MORE QUALIFIED ATTENDANT..NBD, THOUGH.ALL WAS MAINTAINTED PERFECTLY!GREAT DAYS JUST CHILLIN AND EATING-CARIBEAN DIVINE!

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
4
Hotel check-in:
5
Maintenance:
5
Location:
4
Room cleanliness:
5
Hotel Staff:
4
Value:
5
Dining options:
4

Traveler type: Couples

Dining tip, Short Walk

CENNACOLO FOR ITALIAN-JUST A GREAT PIZZA...ELEGANT BUT NOT STUFFY...GREAT PANACHE AND SERVICE. LA MADONNA-GOOD FOOD -MUSIC MUCH TOO LOUD AND PRECARIOUS STEPS AROUND RESTAURANT


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Score

5 out of 5

Fantastic Hotel

Bliss Jul 17, 2009

Would recommend to a friend!

Enjoy many pools and the view. It's like paradise! Only, they have to review for a new rug in the bedroom. ...

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
4
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples


Expand full review

Score

5 out of 5

Quick tip

excellent

frompus Jul 13, 2009

Would recommend to a friend!

excellent localization next to 2 shopping malls walking distance from very good restaurants close to bus stop beautiful beach ... and multiple choices for pool(8)

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
3

Traveler type: Couples

Dining tip, Short Walk

hotel for dinner only one option alcohol is very expensive


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Score

5 out of 5

Spectacular hotel

Steven the travel guy Jul 6, 2009

Would recommend to a friend!

I travel a lot and I this is one of the best hotels I have been in. New construction, gorgeous modern design, wonderful food, ... 8 pools, great service, nice spa,etc. It's in front of the Isla mall with many restaurants & shops. If I had to point to something negative (which really wasn't) it would be that the pool restaurant was closing early (however, others opened afterwards) In general the staff wanted to make us feel welcomed; their logo is "your wish is our wish" which tells you a lot about the hotel. I want to go back SOON!!

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Friends


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Score

4 out of 5

cun

cun Jun 30, 2009

Would recommend to a friend!

Hotel didn't deliver the package which was booked as described at orbitz! I booked a suite (Tierra) with terrace and access ... to the executive lounge! There was no executive lounge or similar neither was there a terrace.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
3
Room cleanliness:
5
Hotel Staff:
5
Value:
4
Dining options:
2

Traveler type: Family


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Score

4 out of 5

Quick tip

Good hotel, but has a few kinks.

VTgrad88 Jun 8, 2009

Would recommend to a friend!

My wife and I went to the Aqua without our kids to rest and relax. The hotel is very good at that. The pools are great and ... at any given time you will find someone asleep in the "shelf" area of the pool. Also, probably the best hotel food that I have had in Cancun. We did not have a bad meal at any time. The location cannot be beat as it is right across the street from La Isla. So on the nights where we went out for dinner, we just walked across the street and went to La Madonna, Italianna and Thai. My one complaint is the maid service was hit or miss as was the turn down service at night. One of their big marketing things is the "aromatherapy" in the hotel and the fact that you can order up a different aroma each night. I think we only received ours for one of the five nights we were there. Plus nothing in our rooms for room service. No menu, no hotel map, nothing. I was surprised by this as it is a very nice hotel.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
4
Location:
5
Room cleanliness:
4
Hotel Staff:
4
Value:
4
Dining options:
5

Traveler type: Couples

Dining tip, Short Walk

Go across the street to La Isla for great shopping and dining. Especially try Thai for dinner. GREAT atmosphere and food.


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Score

5 out of 5

Luxury Oasis - Perfect Relaxing Getaway

Ed& Anne's Get away Adventures Jun 7, 2009

Would recommend to a friend!

If you are looking to visit a tropical paradise in the Cancun Hotel Zone away from the nightclub scene and just "slow down" ... look no further than Aqua. One of the finest spa's and pools you'll find anywhere. Soothing new age music and aromatherapy transcends the experience throughout the property. Excellent restuarants and lounges will keep you at home base if you desire. Service is polished and attentive. Rooms are modern with flatscreen TV's, marble floors and high cotton count linen on the beds. Food quality is excellent and signature cocktails are a must to try. Prices are not cheap. Expect to pay $ 14 per drink for Pina Colada at the bar and an average of $ 25 for lunch entrees and $ 39 for dinner. Celebrity chefs and seasoned mixologists have cast their talent on the recipes to impress - with success. Be aware of concierge coupon offers at check in for free spa treatments or free F&B - this includes a 2 hour presentation / discussion with local time share (points) rep with hotel company - can be medium to high pressure depending. Overall, great hotel, memorable, relaxing and worth a future return.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
3
Dining options:
5

Traveler type: Couples


Expand full review

Score

5 out of 5

Great Trip

Karen Jun 2, 2009

Would recommend to a friend!

Our stay at Aqua was fantastic! Its definitely a hotel for couples, families and older singles. It has a spa feeling when ... you walk in and the aromotheraphy smell was very nice and relaxing. We weren't sure how things in Cancun would be since tourism is down due to the flu scare. Things in Cancun were fine, safe ... quiet though but that was ok. The hotel had low occupancy but it didn't show in their service. All rooms have a great view, the staff was great. . helpful, courteous and always smiling. Everything was spotless! The pool area was great -- we spent a lot of our time there and the staff at the pool couldn't have been better. The breakfast buffet was really good .. buy the breakfast deal when you book. Location was good with the mall across the street for shopping and restaurants. You can catch a bus outside of the hotel and get to other restaurants and night life very easily or taxi is readily available as well. All in all and great trip and a great stay at The Aqua.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
4

Traveler type: Friends


Expand full review

Score

5 out of 5

Quick tip

Another Great Stay at Aqua

Lendog May 29, 2009

Would recommend to a friend!

A very low hotel occupancy rate made this trip even more relaxing than our previous trip. ...

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
3

Traveler type: Couples

Shopping tip, Short Walk

La Europea for fine wine and premium spirits.


Expand full review

Score

4 out of 5

Quick tip

Memorial Day 2009

DR May 27, 2009

Would recommend to a friend!

Great long week-end trip. Aqua was a good deal with great service. ...

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
3

Traveler type: Couples

Dining tip, Short Drive

La Isla Shopping mall right across the street with lots of dining choices


Expand full review

Score

5 out of 5

Aqua Cancun Resort

Tjmcfarl May 25, 2009

Would recommend to a friend!

This is an excellent hotel. Midsized property right on the Carribean. We loved the covered canopy beds right on the beach. ... These were $50 per day. $100 if you want the foot rub and appetizer package. Spend the money on this if you like to relax. So comfortable.

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
5
Hotel check-in:
4
Maintenance:
5
Location:
4
Room cleanliness:
4
Hotel Staff:
5
Value:
5
Dining options:
3

Traveler type: Couples


Expand full review

Score

5 out of 5

Loved It! Can't wait to go back

GI doc May 21, 2009

Would recommend to a friend!

We spent most of our time at the pool. The infinity pool overlooking the ocean was our favorite. The beach was short but you ... were still able to walk along it. We usually ate outside the hotel except for one night we ate at MB (great food). The mall is just across the street so we would walk across for lunch most days.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
4
Maintenance:
4
Location:
5
Room cleanliness:
4
Hotel Staff:
4
Value:
4
Dining options:
4

Traveler type: Couples


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Reviews represent the opinions of Orbitz customers, not of Orbitz or its staff.

Sort tips by: most recent | distance from hotel

Dining tip, Short Drive

Puerto Maderos Argentinian Restaurant

--Nina, Atlanta, GA Oct 19, 2009

Dining tip, Short Drive

The restaurant at the hotel (MB) was delicious, but nothing compared to "Harry's Prime Steakhouse and Raw Bar" which was a 5 minute taxi drive from the hotel. Some other nice restaurants in the area were Ruth's Chris and La Madonna.

--Ant, Los Angeles, CA Sep 5, 2009

Money savers tip

To save money on food and shopping, we found it's a lot cheaper if you go down to Centro 23 or 28. Meals for two people cost around $12 dlls which is four times less than eating in the hotel zone.

--merqurio, Long Beach CA Sep 3, 2009

Recreation/Attractions tip, In Hotel

Ask the travel agent at the hotel to help you plan your recreational activities. For parasailing and jetski just find people selling packages.

--dokteriq, Sunnyvale, CA Aug 18, 2009

Dining tip, Short Walk

CENNACOLO FOR ITALIAN-JUST A GREAT PIZZA...ELEGANT BUT NOT STUFFY...GREAT PANACHE AND SERVICE. LA MADONNA-GOOD FOOD -MUSIC MUCH TOO LOUD AND PRECARIOUS STEPS AROUND RESTAURANT

--DUPHINA, PA Aug 16, 2009

Dining tip, Short Walk

hotel for dinner only one option alcohol is very expensive

--frompus, NYC, NY Jul 13, 2009

Dining tip, Short Walk

Go across the street to La Isla for great shopping and dining. Especially try Thai for dinner. GREAT atmosphere and food.

--VTgrad88, Leesburg, VA Jun 8, 2009

Shopping tip, Short Walk

La Europea for fine wine and premium spirits.

--Lendog, Hagerstown, MD May 29, 2009

Dining tip, Short Drive

La Isla Shopping mall right across the street with lots of dining choices

--DR, Atlanta May 27, 2009

Shopping tip, Short Walk

Shopping mall right across street and excellent restaurant options outside hotel very short walk.

--klv, Wheaton, IL Apr 22, 2009

Money savers tip, Short Drive

Dont be afraid to rent a car for your stay in cancun..The local bus is cheap , is one long strip,take it if your partying to avoid drinking and driving..Car comes in handy,went everywhere in cancun..cant imagine cancun without a vehicle.

--Hot couple traveling in recession, San Diego, Ca Mar 28, 2009

Recreation/Attractions tip, Short Drive

Most of the attractions worth while will need a taxi, bus(cheaper) or car to get there. To long of a walk from Aqua. The swim with dolphins was great, and either snorkeling or scuba diving would be a fun experience. I did the snorkeling and next time I will try scuba diving. That was the first for me and it was so much fun. Parasailing was fun, also new to me. All these are located in one area, where you reserve all this I did not do the pryamids, only because the tour was 11 hrs. long. I wanted to do other things that were not so long. Taking the bus was much, much cheaper than a taxi.

--Kimberly, North Carolina Mar 16, 2009

Shopping tip, Short Walk

Great shopping and dining within walking distances of the hotel.

--Azar, Berkeley Jan 4, 2009

Dining tip, Short Walk

Delicious italian restaurant, with red chairs on the patio, across the street in the shopping mall.

--Brenda, West Bloomfield Jan 1, 2009

Shopping tip, Short Walk

you can walk across the street to La Isla Shopping Mall.

--Terry, New York Dec 29, 2008

Nightlife tip, Short Drive

The City is the largest club I have ever been to. It can hold 5000 people. The music is really good.

--Deborah, Myrtle Beach Dec 23, 2008

Shopping tip, Short Walk

THERE IS A STARBUCKS AT THE MALL ACROSS THE STREET

--Mark, Warren, MI Dec 19, 2008

Shopping tip, Short Walk

Mall cross street.

--Frank, Miami Beach Oct 27, 2008

Shopping tip, Short Walk

ask about the turtles, Kids love to realese them into the ocean.

--Martha, Spring Aug 8, 2008

Recreation/Attractions tip, Short Walk

Right on private beach

--Monica, Washington, DC Aug 4, 2008

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Reviews represent the opinions of Orbitz customers, not of Orbitz or its staff.

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