JW Marriott Cancun Resort & Spa

Been to the hotel before and like it very much - grat location, great amenties. As always, the hotel tried to put me in a lower level room instead of the room twhich I paid for in the package. After calling it to their attention, I received the suite I had in the past and had paid for.

Perfect vacation. This hotel is the kind we are used to with kids! Beach is awesome!! Perfect location! And staff goes above and beyond. Have been to Cancun 9 times. This was by far best hotel:)

We chose this hotel partly based on other travelers' reviews and we were not disappointed. Great hotel, great service, excellent location. Very close to town with the Cancun bus service (get pesos for the buses or small dollar bills, you can pay in usd but the change will be either in pesos or non existent). The pool area in this hotel is fantastic, with a wonderful view of the Caribbean sea. Due to Hurricane Wilma, the beach is narrower than it used to be, but it is quite adequate, it is cleaned nicely compared to other areas and there are plenty of areas to swim close to the hotel without worrying about jutting rocks. The buffet breakfast was good and plentiful but a bit pricey at $20.00 per person if you don't eat that much. We found that a lot of people used the hotel store to purchase coffee and a bagel, or a muffin, at a much cheaper price. There are also some stores available across the street from the hotel (the cheapest one was OXOX or was it XOXO). The rooms were very nice, they all seem to have a view of the Caribbean sea. The hotel next door is also a Marriott, we tried restaurants at both hotels, and liked them a lot, especially La Capilla in the Casa Magna Marriott. We have stayed at dozens of different hotels in Cancun over the years and this one rates very high on our list, we will go back.

Great trip! Hotel was wonderful - spacious and great view and great service! Never felt crowded. Pool was beautiful and interesting features that kept my two 10 year olds busy. Fitness center was great- everything you needed for a good workout. Cancun was fun and safe. Only downside was that there was no beach.

Very relaxing and enjoyable for the most part, and the pool wasn't packed like other places. Staff extremely helpful and friendly with one exception(poolside waitress very pushy when asking for a tip). The main lobby was undergoing construction when we arrived, so there was no immediate view of the ocean upon entrance, and it took us a couple of days to navigate around the best way to reach the pool and beach area from our room. My family and I loved it, but I really didn't find any major diferences between the 5 star rated JW and the 4 star rated Marriott that I've stayed in at Puerto Vallarta before.

My regular hotel in Cancun. Used to stay at the Ritz but it got a bit run down and too snutty. JW Marriott has the best staff and pool in Cancun. Always travel alone and never feel odd at this hotel. Only problem is the girl that sings in the bar at night is too loud and intrusive. That's why there's no people having drinks in the bar. Hello?

Hotel was great. I was disappointed that my Marriot Gold was not number not honored with Orbtiz booking and info not relaid, but overall the hotel was great .. weather was lousy due to Hurricane IDA, only had 2 hours of sun over 4 days.. room was gorgeus. Italian restaurant very nice... some of the restaurnants not open during the day; would have been nice for that tohave been in place and some other activities due to weather, but would stay here again.. in sun.. Nice workout and spa

I wish I could have staid longer.

Good hotel overall. The live singing in the main lobby was obnoxiously loud. Not enough people at the reception so had long waits in the line sometimes.

Closed the beach for 3 of the 6 days we were there. No discount or compensation. Had I known would have stayed elsewhere. Did nothing to let us know beforehand. Nice Hotel overall but not deserving of 5 stars. For the money I can find better as there are so many hotels in Cancun. Actually, don't do to Cancun as there are so many other better places in the world.