JW Marriott Cancun Resort & Spa ★★★★★

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$343
avg/night
Rate and special offer based on
Check-in: Feb 28, 2016 Check-out: Mar 1, 2016

Best Property and Staff in Cancun

Would recommend Tue, Dec 22, 2015
This is one of the nicest properties on the island. The attention to detail from ALL the staff made it even better. This is where you want to stay

| N/A Couples

5 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 4 /5
  • Hotel staff: 5 /5
  • Comfort: 4 /5
  • Location: 5 /5
  • Value: 4 /5

Friendly hotel but wouldn't book again

Would not recommend Sun, Aug 30, 2015
We booked JW for 10 nights. Having requested interconnecting rooms for our 2 daughters we were told that none were available but instead we're asked if we wanted to pay for a room upgrade from ocean to premier ocean view which we did. We were then told that there were refurbishment works being undertaken and we wouldn't hear a thing. We were put in rooms right next door to the building work. We then complained as my husband is asthmatic got put in the presidential suite for the night, which sounds fab but had 1 bed for a family of four. Next day got 2 rooms, but not interconnecting or next door to each other. 5 days in, building works began on the rooms opposite and my husband ended up having an asthma attack. We got moved again. It is not a 5* hotel. More a marble covered 4*. Pools were fabulous and no problem getting sunbeds. Beach fantastic and clean. Outstanding feature is without a doubt the manners and service of the waiters at the restaurants and poolside. They made the trip for us. No entertainment, no pool games, so nothing to do after dinner. This is our 3rd in Cancun. Stayed at the Beach Palace last year but as it was fully booked this year we chose the JW instead. Big mistake

| N/A Family

3 /5

Overall score
  • Amenities: 2 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 3 /5
  • Location: 5 /5
  • Value: 2 /5

5 star but too old

Would not recommend Thu, Aug 20, 2015
It's not worth the money. I would refer some hotels new, they are cheaper but more comfortable

| Zhengzhou Family

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 4 /5
  • Hotel staff: 4 /5
  • Comfort: 4 /5
  • Location: 4 /5
  • Value: 4 /5

First time in Cancun

Would recommend Thu, Jul 30, 2015
Beautiful hotel, wonderful pool, pricey buffet. Wanted a double, got a king. They offered a rollaway, but I preferred space in the room. Fantastic in-room dining. Wish the kids club was easier to access. Slow poolside service. Travel agent inside hotel was convenient and helpful! They have GoPros for rent in the business center. ...but don't lose it like I did or you'll end up paying a hefty fee! Take the bus on the main road for 8 pesos (~ $.50us) instead of a dollar each way. ..or pay for an overpriced taxi out front. Excellent concierge. Kind and helpful workers.

| N/A Family

4 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 4 /5

Awesome winter vacation trip

Would recommend Mon, Apr 27, 2015
The room view is very good. The service is nice, too. It is a great place to go for winter vacation. Everything is so great.

| N/A Friends

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Awesome family trip

Would recommend Mon, Apr 27, 2015
Great hotel and great location. Excellent service - especially around the pool and beach areas!

| tiburon Family

5 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 4 /5
  • Location: 5 /5
  • Value: 5 /5

ESPECTACULAR!!

Would recommend Sat, Nov 29, 2014
Disfrute de unas maravillosas vacaciones con mi familia en este hotel. Digno de recomendar. Excelente calidad y servicio.

| BOGOTA, COLOMBIA Family

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

VACACIONES MARAVILLOSAS

Would recommend Tue, Nov 25, 2014
El hotel es espectacular, playas hermosas, habitación limpia y cómoda, servicio inigualable.

| BOGOTA, COLOMBIA Family

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Great Stay

Would recommend Fri, Oct 10, 2014
Hotel is beautiful and staff is great. I would def recommend this hotel.

| NJ Business

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

excellent hotel

Would recommend Tue, Aug 19, 2014
great experience. if anything i feel that the staff are too attentive to my needs. They are incredibly nice people, kept asking me if things were ok all the time. great trip.

| albuquerque Business

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5