$125 Avg/night
Rate and special offer based on Check-in: May 19, 2013 Check-out: May 22, 2013

Hyatt Regency Cancun

4 stars
Hotel Zone, PO Box 1201, Cancun, 77500
Hotel Overview
Reviewer score
4.0
out of 5
274 reviews
You want to stay at Hyatt Regency

This is the best location in the hotel area. This modern contemporary mixed with local maxi can... See full review

  • Pumas
  • Apr 25, 2013
great vacation

great place to stay in Cancun, close to the night life. See full review

  • Letty Villegas
  • Apr 15, 2013
Conveniently located Punta Cancun beach hotel along Caribbean

Swept by balmy breezes, the Hyatt Regency Cancun is located along the sparkling Caribbean Sea within walking distance of shopping and nightlife. Features include a spa providing Vichy treatments and massages overlooking the ocean, a salon and a two-level pool with waterfall, garden cabanas and Balinese day beds as well as a fitness center. Comfortable, neutral-hued guest rooms are outfitted with MP3 alarm clocks and balconies and have sea, city or lagoon views.

 

Highlights
  • Two-tiered pool at Hyatt Regency Cancun offset by a waterfall, garden cabanas and quiet upper deck
  • Spa with ocean views and services such as massages, Vichy treatments and facials
  • Guest rooms with balconies overlooking the city, ocean or lagoon

 

Rooms

All guest rooms at the Hyatt Regency Cancun have one king or two double beds, private balconies, LCD TVs with cable, alarm clocks with MP3 capabilities and CD players, 24-hour room service, dual line phones and small dining areas as well as mini bars, bathrobes, in-room safes, wireless Internet service (fees apply) and individual climate control. Club-level rooms at the Hyatt Regency Cancun feature additional amenities, such as a lounge serving continental breakfast and evening cocktails and hors d'oeuvres.

 

Dining

A number of dining options at Hyatt Regency Cancun offer travelers choices. A poolside grill specializes in international, wood-fired dishes. A deli serves sandwiches, and a seaside spot offers buffet and a la carte selections. A pool bar pours tropical libations. The lounge and outdoor terraces facing the hotel zone offer drinks.

 

Recreation

The Hyatt Regency Cancun has a spacious, two-level swimming pool divided by a waterfall with a swim-up bar, chill upper-level deck and direct beach access to the turquoise Caribbean Sea. Other engaging options for adults and children include aerobics, beach volleyball, tennis and salsa lessons. Also, there is a spa on site and the Cancun Golf Club at Pok-Ta-Pok, fringed by Mayan ruins, is nearby.

 

Transportation
  • Cancun International Airport (15 mi/24 km)

 

Attractions
  • Cancun Convention Center (Across the street)
  • Cancun Golf Club at Pok-Ta-Pok (1.25 mi/2 km)

 

Business
  • Conference, meeting and event facilities for up to 400 people in 8,630 square feet of function space
  • High-speed Internet in public areas

 

Hyatt Regency Cancun Rooms

Standard Room with Balcony- 472 sq. ft.
Magnificent lagoon or city view from a private balcony welcome you to a 398 sq. ft offering soft, neutral and elegant colors to create an aura of calm and comfort to reflect the contemporary essence of the resort. Guestroom includes complimentary access to the fitness club and pool areas, Private Balcony, LCD Television, Satellite TV channels, MP3 Alarm clock with cd player, Wireless internet access (fee applies), Dual line phones, Small dining table, Hairdryer, Minibar, Individual air conditioning control, Individual heat control, Robes, In-room safe, Coffee maker, Voicemail, 24-hour room service, Iron/ ironing board and Concierge during regular hours
Ocean View w/Balcony-472 sq. ft.
Breathtaking premier views of the Caribbean Sea from a private balcony welcome you to a 398 sq. ft. offering soft, neutral and elegant colors to create an aura of calm and comfort to reflect the contemporary essence of the resort. Guestroom includes complimentary access to the fitness club and pool areas, Private Balcony, Chaise Lounge (rooms with one king bed), LCD Television, Satellite TV channels, MP3 Alarm clock with cd player, Wireless internet access (fee applies), Dual line phones, Voicemail, Small dining table, Hairdryer, Minibar, Individual air conditioning control, Individual heat control, Robes, In-room safe, Coffee maker, 24-hour room service, Iron/ ironing board and Concierge during regular hours.
Regency Club with Balcony-472 sq. ft.
Spectacular Caribbean Sea or lagoon views from a private balcony welcome you to a 947 sq. ft. on an exclusive VIP floor. Soft, neutral and elegant colors to create an aura of calm and comfort to reflect the contemporary essence of the resort with pampering amenities and one king or two double beds and modern bathrooms. Includes access to Regency Club Lounge that offers executive continental breakfast, a fine selection of cocktails and hors d'oeuvres in the evening, private check-in/out and personalized attention of our concierge. Including amenities as Private Balcony, LCD Television, Satellite TV channels, MP3 Alarm clock with cd player, Wireless internet access, (fee applies), Deluxe Vanity Amenities, 24 hours room service, Iron/ ironing board , Dual line phones, Voicemail, Small dining table, Slippers, Hairdryer, Minibar, Individual air conditioning control, Robes, Coffee Maker, In-room safe and Concierge during regular hours.

Amenities

  • Wireless internet
  • FREE parking
  • Outdoor pool
  • No smoking rooms/facilities
General
No smoking rooms/facilities
Concierge
Elevators
Activities
Outdoor pool
Fitness center or spa
Spa services
Dining
Bar/Lounge
Restaurant
24 hour room service
Services
Laundry service
Safe deposit box
Tour desk
Meeting/Banquet facilities
Barber/Beauty shop
Conference facilities
Doctor on call
Gift shop
Currency exchange
Internet
Wireless internet
Parking
FREE parking
Accessibility
Handicapped rooms/facilities

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Reviewer score 4.3 out of 5
Reviewer score 4.0 out of 5

Hotel Map

21.1347 -86.743
Area served
The Hyatt Regency Cancun is located on the tip of the Cancun Peninsula and surrounded on all sides by the Caribbean Sea.
Nearby airports
Hyatt Regency Cancun is 24 kilometres (15 miles) from Cancun International Airport.
Area description
Located in Punta Cancun, right on the Caribbean Ocean and in the heart of the Hotel Zone, Hyatt Regency Cancun is just steps away from world-class shopping, restaurants and nightlife.

Nearby points of interest

  • Museo Maya de Cancun: 1 mi
  • El Rey Ruins: 2.1 mi
  • Interactive Aquarium: 2.2 mi
  • Avenida Kukulkan: 3.2 mi
  • Playa Delfines: 5.4 mi
  • Dolphinaris Cancun: 8.1 mi
  • Riviera Cancun Golf: 9.5 mi

Dining

The LOUNGE & Terraces
Lounge bar with relaxed atmosphere to delight sophisticated drinks by the lobby or on one of the outside terrace overlooking the Cancun hotel zone at night.
Open from 09:00 a.m to 12:00 midnight.
The POOL BAR
Poolside bar with swim-up section where you can enjoy your favorite drink as well as a variety of mid-day snacks and sandwiches.
Open from 09:00 a.m. to 06:00 p.m.
The GRILL
A sumptuous array of international cuisine located poolside with a breathtaking view over the Caribbean Sea.
Open from 12:00 noon to 11:00 p.m.
O
Located in the main lobby, O offers delicious energizing breakfast buffet or a la carte options. Inside setting or outside by the ocean overlooking the Caribbean Sea. Delight an irresistible variety of croissants, danish pastries and fresh breads made in our famous bakery.
Open from 06:30 a.m. to 12:00 noon.
The DELI
Treat yourself to a lovely breakfast at the terrace or grab something to enjoy during your adventurous day.
Open from 06:00 a.m. to 11:00 p.m.

Meeting facilities

Meeting Info
As well as offering the ultimate in comfort, cuisine and leisure, Hyatt Regency Cancun provides the perfect venue for your next Cancun conference, meeting or event for up to 400 people. Offering 8,630 square feet of function space in addition to outdoor spaces, the resort offers a full service business center and all guestrooms and public areas offer high-speed wireless Internet access. The Cancun Convention Center is conveniently located walking distance from the hotel and provides additional meeting

Hotel Policies

Check-in:
1500
Check-out:
1300

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (274)

Ratings and reviews for Hyatt Regency Cancun

Overall score

3.5 / 5
8 out of 274
Amenities:
4.3
Room cleanliness:
3.9
Hotel staff:
3.8
Room comfort:
3.8
Location:
4
Value:
3.6

75% would recommend to a friend.

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Review this hotel
Review of Hyatt Regency Cancun

Reviewer score

1
Anonymous
Business
Springfield, IL
Aug 22, 2007

Cancun Trip

I am unable to say I was satisfied with this hotel in the least. For the last 10 trips I have taken I have stayed at a Hyatt Hotel when I and for the first time I can say I was truly dissatisfied. The first day in the cleaning crew came thru and took about $15 I had layed out on the night stand. Sameday I had a staff member knock at my door about 9pm and after one knock proceeded to enter the room where I was already a sleep. I had a few similar experiances of the day stay even after I had placed the do not distrub sign at the door. I would have to recomend not to stay at the Hyatt Regency Hotel in Cancun as it seems the employees are looking for you not to be in your room. As well they tried to arrange Taxis for an outrages price with out any regaurd to the hotel guest. For the conditions of the room, the bathroom had mold around the tub and shower and the Air Conditioner as well did not seem to work. Over all I was very dissatisfied and I hate to give the Hyatt a bad rating I have never had a problem at any other of their hotels.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
1
Hotel staff:
2
Room comfort:
2
Location:
3
Value:
1
Trip purpose:

Business

Review of Hyatt Regency Cancun

Reviewer score

1
Spielweg
Business
Berlin
Apr 21, 2013

Business

The Hotel was the worst Hyatt I ever have stayed. It's a terrible noisy hotel with ugly rooms. Could not sleep, generator is working night and day.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Room cleanliness:
1
Hotel staff:
1
Room comfort:
1
Location:
1
Value:
1
Trip purpose:

Business

Review of Hyatt Regency Cancun

Reviewer score

3
Anonymous
Business
Mexico City
Nov 29, 2010

good location, nice beach, nice room

The hotel and rooms are very nice, good location, close to restaurants and the party area of Cancun. Nice beach. Not far from the city if you need to do some business there. Good value for the price.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
5
Trip purpose:

Business

Nightlife tip: Short walk from hotel

Most of the most popular party places are just a short walk distance, no need for a taxi or bus.

Review of Hyatt Regency Cancun

Reviewer score

4
Anonymous
Business
Dallas, Texas
May 20, 2009

cancun 5-16

Great hotel, great service.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

Review of Hyatt Regency Cancun

Reviewer score

4
Saifur Rashid
Business
Cleveland,Ohio,USA
May 2, 2011

Very Good Hotel

It was great hotel, very nice location. I did not put 5 star because: Internet was not included-this is unbelievable now a days with this types of high quality hotel and I was shocked when this hotel charged me $15/day for every computer for my same name and same room number! I was attending for oral presentation in an international neuro-engineering conferences (from 27 April to 1st May, 2011)with one of our PhD student in same room#318. I hardly check more than 2 hours/day and my roommate(PhD student) also used internet for his presentation preparation about 2 hours/day. BUT-they charged $15 dollar for each computer and for 5 night stay I paid $150 US Dollar! Now I'm in trouble-my University will not reimbursed this huge costly internet and I can not justify the cost for this!They never explained that I have to pay for each computer's cost-if I knew before we would not used it. I requested several times during my checkout balance payment to review my internet bills, but no luck for me. I am extremely happy for this hotel's room and service and I love to recommend any of my colleague or friend to stay this hotel, I'll also remained them about their shocking internet using policy. I'll appreciate if this hotel's management can took off the internet bills from my account,if not-I have to responsible for this payment from my pocket!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
4
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Sightseeing tip: Short walk from hotel

Nice sea view room, can walk at beach, take shower. All the night life attraction in short walk,

Review of Hyatt Regency Cancun

Reviewer score

5
Anonymous
Business
Denver
Jul 14, 2008

Awsome

The hotel staff was very friendly. The rooms were beutiful and the view was breathtaking. Minute walk from the hear Cancun

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Nightlife tip: Short walk from hotel

Shortwalk to the nightlife and shoping

Review of Hyatt Regency Cancun

Reviewer score

5
Gera
Business
Sunnyvale, CA, USA
Oct 31, 2011

Very pleasant experience

I visit Cancun few times a year and stayed in more then dozen different hotels in Cancun and in my opinion Hyatt Regency is one of the best hotel in town for a few different reasons: 1. The hotel location alone so far superior to any other hotel’s locations in hotel zone of Cancun, it has a beach protected from the ocean waves by wave breaker that make swimming safe and enjoyable , where you don’t have to worry about your kids playing in the water. 2. The hotel located just a block away from all restaurants and bars, so you don’t need a taxi and at the same time it’s located in very quiet corner on the small peninsula that not exposed to the noise from nightclubs and bars. 3. The hotel staff is extremely friendly and going out of way to help you with any issue that you have, I didn’t like my first room that I been checked in and staff immediately offered me a few others rooms to choose from just to be sure that I will find what I need it. 4. I have stay at the Hyatt Regency for 10 days and all that time have a breakfast at the hotel, and have a few dinners at the hotel restaurant as well, and only one thing that need to be improved : in my opinion, it should be more salads in the buffet.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of Hyatt Regency Cancun

Reviewer score

5
Darren dazmiester
Business
London
Sep 13, 2012

Great central location

The double money credit off season was fantastic the rooms were fine

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
3
Trip purpose:

Business

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