Hyatt Regency Cancun

I am sorry to say I was not happy with this trip. Our flight was delayed one day and we were still charged for that night. (it wasn't like they were booked up and needed that room), The wind coming through the sliding doors was noisy and it made it hard to get a good nights sleep, the thermostat would not work correctly. We had a hard time finding our rep most of the time, although they were very nice to us when we did find them. I took someone very special to Cancun with me and they were not happy, and that looks bad on me and your co. I have never complained about a trip before but this was not good.

The staff and manager were rude. They treated different customers unfairly and made unreasonable mistakes.

The hotel was nice. But $2 for a can of beer, or soda out of a cooler, at a deli that was basically a shopette? Everything at the hotel was outragous!! Four drinks at the pool bar, with tip, tax, etc, was $50 dollars US. The cafe was over priced for the value of the meal. You'd be best served to cross the street to the supermarket, about the size of a 7-Eleven.

sorry to say we had some problems with the sink in the lavatory which was stuck and although we asked someone at the front desk about it, it was never taken care of. The tv control wasn?t in the room when we checked in and when they brought us one, it didn?t work.The bed and decoration, wonderfully clean and proper, but we didn?t get the key to our fridge at the moment of checking in, that was in the front desk, what I?ve seen is that the room wasn?t , it seems ready for newcomers. The staff seemed quite willing, but things didn?t happen after requests. We also had a problem with the toilet?s cover, it was stuck too front wards and the tap kept falling on my back as soon as you got up. Very uncomfortable I assure you. Unluckily these things were?nt taken care of, after our claims. FOR THE REST WE WERE VERY COMFORTABLE,WITH ALL THE AMENITIES AND THOUGHT THEY WERE UP TO A HYATTS STANDARD.

The staff is not very helpful. There was a flood in one of the floors of the hotel one night. The hotel has an excellent location although there is no direct access to the beach. In general it was a dissapointing experience.

Other hotels I've stayed at in Cancun seemed nicer.

COULD NOT BE ON REGENCY LEVEL-UNDERSTAND SITLL UNDER RENOVATION-WAS TOLD IT WAS TOTALLY DONE. PAID REGENCY FEE WHICH ALLOWED BAR 5PM TO 7PM. DID NOT RETURN FROM TOURS UNTIL 7PM. BREAKFAST WAS THE HIGHLITE OF THE VISIT. ROOM WAS DIRTY WHEN ARRIVED AND NEVER CLEANED PROPERLY. COFFEE POT WAS NEVER CLEANED. CUPS NEVER REPLACED OR CLEANED. SINK WOULD NOT DRAIN WHEN ARRIVED. WATER NEVER GOT HOT. CHOSE HYATT OVER MARRIOTT BECAUSE OF PAST EXPERIENCE. HOTEL DID NOT LIVE UP TO HYATT STANDARDS.

Excellent view of the Caribbean. The staff was very friendly, and the buffet breakfast overlooking the water (although not included in the room fee) was definitely worth it. Lobby and restaurant music was very nice. The pool and bar were also very classy. I am not a complainer, but it was tough sleeping in the bed because I felt like I was sleeping in other people's sweat that had sunk into the bed and pillows. The rock-tile floor looked cool, and I understand its necessity down there, it was just a little rough on the feet in the morning. Thankfully, the hotel provides slippers with their bath robes.

When we first checked into our hotel, the front desk agent told us the hotel was at 100% vacancy. We tried to get 3 rooms all on the same floor (2 rooms w/queen beds and one room with double beds) and he said he couldn't accommodate my request. Upon entering our room on the 7th floor, immediately the room felt sticky and humid. The AC wasn't on high, it smelled like cigarettes (an ashtray was sitting on our table), our bathroom sink and bathtub was not scrubbed and there was hair in the tub drain (eek!) and no trash can was provided. It felt as if someone was in the room for an hour and left. So i called cleaning service to get my tub cleaned and the hair removed and asked if coffee packets were provided (there was a coffee pot but no coffee) and they replied yes, coffee was provided for the first day of check in. The cleaning lady came up and took the hair out of the drain and that's it. No scrubbing or cleaning and didn't even leave coffee for me. By the way, there is no carpet in the room (which is fine with me.) I even looked at our shampoo and conditioner bottles and I swear it looked as if it was used and they just filled it up from economy sized bottle (the toiletry bottles has scratches on it – some sign of "wear and tear.") Our bed felt "wet" from the humidity so i turned up the AC. I go to the 9th floor to check out our friend's room and boy was it better. The room smelled clean, AC was perfect, bathroom was clean, and their bed was not "wet." Immediately, I went to the front desk and got a different agent to request a room change. I told him I do not want a smoking floor and he said none of the rooms were "smoking" and I brought up the fact that my room had an ashtray in it. I specifically asked for the 9th floor and he was kind enough to send someone up to get our things to move two floors up. I was very happy about the room change – better feng shui I guess you can say…. and a better view! The elevator is very hot, it literally blows hot air. Its strange and it didn't bother me all that much but I didn't expect this coming from a "5 STAR HOTEL." The hotel restaurant called The Grill is awesome. Great lunch options and for dinner, they have a delicious tasting seabass and the side of garlic potatoes were yummy. Lunch was about $10 a person, very comparable to pricing here in America. Dinner was more expensive of course but do not get the spaghetti (hey- I wanted to try it and I was sick of tacos, haha). Lasagna was better but just stick with a steak or seabass. Crème brulee was not good, the consistency was too pudding like and the sugar is not caramelized on the top. Other than that, the pool was awesome. Hyatt doesn't have a beach front (washed away from hurricane) so just walk next door and use their beach. I would have preferred to stay at the Westin but it was too far from the nightlife and food. Hyatt definitely has the upperhand as far as location. I enjoyed my stay, not what i expected from a 4 or 5 star hotel, but just lower your expectations and you're good! Don't forget to bring your own body soap, shampoo and conditioner.

We mostly enjoyed the pool and the cocktails in the evenings. We missed the fact that the hotel does not have its own beach. Rooms are not cleaned throughly. The furniture is left dusty and floors with a lot spots. Beds are not comfortable.