Hotel Overview
Great time
Hotel was very nice and accomodating to our every need. i would definately return to this hotel....
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Dave P
- May 21, 2012
Would come here again
I have no complaints if any minor and I have forgotten.
The beach was great. A large beach with...
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Curtilirt
- May 7, 2012
Conveniently located Punta Cancun beach hotel along Caribbean
Swept by balmy breezes, the Hyatt Regency Cancun is located along the sparkling Caribbean Sea within walking distance of shopping and nightlife. Features include a spa providing Vichy treatments and massages overlooking the ocean, a salon and a two-level pool with waterfall, garden cabanas and Balinese day beds as well as a fitness center. Comfortable, neutral-hued guest rooms are outfitted with MP3 alarm clocks and balconies and have sea, city or lagoon views.
Hyatt Regency Cancun Rooms
- Standard Room with Balcony- 472 sq. ft.
- Magnificent lagoon or city view from a private balcony welcome you to a 398 sq. ft offering soft, neutral and elegant colors to create an aura of calm and comfort to reflect the contemporary essence of the resort. Guestroom includes complimentary access to the fitness club and pool areas, Private Balcony, LCD Television, Satellite TV channels, MP3 Alarm clock with cd player, Wireless internet access (fee applies), Dual line phones, Small dining table, Hairdryer, Minibar, Individual air conditioning control, Individual heat control, Robes, In-room safe, Coffee maker, Voicemail, 24-hour room service, Iron/ ironing board and Concierge during regular hours
- Ocean View w/Balcony-472 sq. ft.
- Breathtaking premier views of the Caribbean Sea from a private balcony welcome you to a 398 sq. ft. offering soft, neutral and elegant colors to create an aura of calm and comfort to reflect the contemporary essence of the resort. Guestroom includes complimentary access to the fitness club and pool areas, Private Balcony, Chaise Lounge (rooms with one king bed), LCD Television, Satellite TV channels, MP3 Alarm clock with cd player, Wireless internet access (fee applies), Dual line phones, Voicemail, Small dining table, Hairdryer, Minibar, Individual air conditioning control, Individual heat control, Robes, In-room safe, Coffee maker, 24-hour room service, Iron/ ironing board and Concierge during regular hours.
- Regency Club with Balcony-472 sq. ft.
- Spectacular Caribbean Sea or lagoon views from a private balcony welcome you to a 947 sq. ft. on an exclusive VIP floor. Soft, neutral and elegant colors to create an aura of calm and comfort to reflect the contemporary essence of the resort with pampering amenities and one king or two double beds and modern bathrooms. Includes access to Regency Club Lounge that offers executive continental breakfast, a fine selection of cocktails and hors d'oeuvres in the evening, private check-in/out and personalized attention of our concierge. Including amenities as Private Balcony, LCD Television, Satellite TV channels, MP3 Alarm clock with cd player, Wireless internet access, (fee applies), Deluxe Vanity Amenities, 24 hours room service, Iron/ ironing board , Dual line phones, Voicemail, Small dining table, Slippers, Hairdryer, Minibar, Individual air conditioning control, Robes, Coffee Maker, In-room safe and Concierge during regular hours.
Hotel Map
- Area served
- The Hyatt Regency Cancun is located on the tip of the Cancun Peninsula and surrounded on all sides by the Caribbean Sea.
- Nearby airports
- Hyatt Regency Cancun is 24 kilometres (15 miles) from Cancun International Airport.
- Area description
- Located in Punta Cancun, right on the Caribbean Ocean and in the heart of the Hotel Zone, Hyatt Regency Cancun is just steps away from world-class shopping, restaurants and nightlife.
Amenities
- 24 Hour Room Service
- Bar/Lounge
- Barber/Beauty Shop
- Concierge
- Conference Facilities
- Currency Exchange
- Doctor on Call
- Elevators
- Fitness center
- Fitness center or spa
- Free parking
- Gift Shop
- Handicapped Rooms/Facilities
- Internet Access
- Laundry Service
- Meeting/Banquet Facilities
- No Smoking Rooms/Facilities
- Outdoor Pool
- Pool
- Restaurant
- Room Service
- Safe Deposit Box
- Spa services
- Tour Desk
- Wireless Internet
Meeting facilities
- Meeting Info
- As well as offering the ultimate in comfort, cuisine and leisure, Hyatt Regency Cancun provides the perfect venue for your next Cancun conference, meeting or event for up to 400 people. Offering 8,630 square feet of function space in addition to outdoor spaces, the resort offers a full service business center and all guestrooms and public areas offer high-speed wireless Internet access. The Cancun Convention Center is conveniently located walking distance from the hotel and provides additional meeting
Dining
- The LOUNGE & Terraces
- Lounge bar with relaxed atmosphere to delight sophisticated drinks by the lobby or on one of the outside terrace overlooking the Cancun hotel zone at night.
Open from 09:00 a.m to 12:00 midnight. - The POOL BAR
- Poolside bar with swim-up section where you can enjoy your favorite drink as well as a variety of mid-day snacks and sandwiches.
Open from 09:00 a.m. to 06:00 p.m. - The GRILL
- A sumptuous array of international cuisine located poolside with a breathtaking view over the Caribbean Sea.
Open from 12:00 noon to 11:00 p.m. - O
- Located in the main lobby, O offers delicious energizing breakfast buffet or a la carte options. Inside setting or outside by the ocean overlooking the Caribbean Sea. Delight an irresistible variety of croissants, danish pastries and fresh breads made in our famous bakery.
Open from 06:30 a.m. to 12:00 noon. - The DELI
- Treat yourself to a lovely breakfast at the terrace or grab something to enjoy during your adventurous day.
Open from 06:00 a.m. to 11:00 p.m.
Hotel Policies
- Check-in:
- 1500
- Check-out:
- 1300
Terms and conditions
Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.
The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.
Guest Reviews (193)
Ratings and reviews for Hyatt Regency Cancun
- All travelers (193) 3.9 / 5
- Business (6) 3.7 / 5
- Couples (91) 4 / 5
- Families (41) 3.9 / 5
- Friends (40) 4 / 5
- Singles (11) 3.9 / 5
- L.G.B.T. (4) 3.5 / 5
- Amenities:
- 4
- Room cleanliness:
- 4.3
- Hotel staff:
- 4.3
- Room comfort:
- 4.1
- Location:
- 4.5
- Value:
- 4
83%
would recommend to a friend.
- Most recent
- Highest score
- Lowest score
Reviewer score
Would recommend
xyz123456
Great week
Very nice, safe hotel with friendly staff in a great location. Good pools, restaurant, beach, etc. Room was spacious and well maintained. No complaints.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 4
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- 5
- Location:
- 5
- Value:
- 4
Reviewer score
Would recommend
Control Freak
Celebration vacation
I had previously stayed at this hotel and enjoyed it enough to rebook years later. It is very clean, in a great location and beautiful. Two thumbs up.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 5
- Room cleanliness:
- 5
- Hotel staff:
- 4
- Room comfort:
- 5
- Location:
- 5
- Value:
- 4
Money-saving tip:
In Hotel
Exchange dollars for pesos.
Reviewer score
Would recommend
Golda
Friends be happy
Our permanence was very pleased. The hotel is calm and the service was always with a lot of kindness. We adored.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 5
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- 5
- Location:
- 5
- Value:
- 5
Dining tip:
Short walk from hotel
Los Pericos, Senor Frog and Carlos Charles
Reviewer score
Would recommend
Dave P
Great time
Hotel was very nice and accomodating to our every need. i would definately return to this hotel. First time to Cancun but will return and most likely stay at th Hyatt again.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 4
- Room cleanliness:
- 4
- Hotel staff:
- 4
- Room comfort:
- 4
- Location:
- 4
- Value:
- 4
Sightseeing tip:
Short drive from hotel
Only go to the 28 Market if you want to be hounded by every vendor. Made the trip there not pleasurable.
Reviewer score
Would recommend
Great wedding venue
A wonderful wedding setting, with a beautiful outdoor ceremony and seaview reception arranged by the staff.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 4
- Room cleanliness:
- 4
- Hotel staff:
- 4
- Room comfort:
- 4
- Location:
- 4
- Value:
- 4
Dining tip:
Short walk from hotel
Bonita Paloma restaurant is a great place.
Reviewer score
Would recommend
Getting outta mpls
Great hotel. Nice romantic area.
The hotel was great. I wasn't thrilled when they asked us to pay an additional $20 per night for a "view" room when that's what I had purchased with our package and had paperwork to prove such but was still asked to pay the upgrade fee. Other then that I cant say enough great things. The room was great, the view was amazing, the grounds and pools were kept clean and spotless. The variety of food was exceptional. The wait staff were attentive and kind. The access to the beach was the best part, couldn't be any better.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 5
- Room cleanliness:
- 4
- Hotel staff:
- 5
- Room comfort:
- 3
- Location:
- 4
- Value:
- 4
Dining tip:
In Hotel
They'll offer you a $100 purchase and you get a $200 credit. Do it! It's like 50% off of everything.
Reviewer score
Would recommend
Curtilirt
Would come here again
I have no complaints if any minor and I have forgotten. The beach was great. A large beach with areas of both calm waters and areas with surf. Room was clean and nicely furnished. It had an excellent view of the ocean. Food was good to very good but nothing outstanding. I recommend this hotel.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 4
- Room cleanliness:
- 5
- Hotel staff:
- 4
- Room comfort:
- 4
- Location:
- 5
- Value:
- 4
Dining tip:
Short walk from hotel
Hotel close to restaurants. So consider this before prepaying for any food deals at the hotel.
Reviewer score
Would recommend
L. H.
Pleasant enough stay, nothing outstanding
The hotel was fine - clean and attractive. We had a nice partial ocean view. I wasn't happy with how they handled the discounts on food etc.. It wasn't explained well when we accepted the 50% off order and then when we tried to add on to it, they weren't accommodating. Food was pretty good and waitstaff was always friendly. Used spa services - they were very good. I would probably have given this a 3.5 rather than 3, but couldn't give it a 4 due to some things lacking.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 3
- Room cleanliness:
- 4
- Hotel staff:
- 3
- Room comfort:
- 4
- Location:
- 4
- Value:
- 3
Reviewer score
Would recommend
Eliza C.
Great time!
My boyfriend and I both really enjoyed the overall experience of staying at this hotel. We agree that this hotel is better suited for couples, rather than families. We ate at The Grill, had breakfast at the buffet and ordered room service and everything was delicious! Everyone on staff was very polite. The room was comfortable. It had tile floors though, which is not something I've ever seen in the States. We also paid a visit to the spa for a couple's massage - I highly recommend this. Plus, the Hyatt is at the very end of the strip of hotels which makes it a little more private and quiet. Overall, I would definitely recommend this hotel to anyone planning a trip to Cancun.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 5
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- 5
- Location:
- 5
- Value:
- 5
Money-saving tip:
Short drive from hotel
Don't rent a car of take a taxi anywhere. Public transportation in Cancun is very efficient and reliable. You'll never have to wait more than 30 seconds (literally) for a bus.
Reviewer score
Would not recommend
Frequent Traveler OR
Great place to travel to, hotel needs some improvement!
The front desk staff wasn't nice as we expected them to be. The 20% discount that we received on food and spa when booked, couldn't use it. The bed sheets had dry blood stains on them. The rooms need some upgrades. There is no complimentary coffee in the room. The location of the hotel is perfect. The major restaurants are within the walking distance. The water and the beach are just perfect.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 4
- Room cleanliness:
- 2
- Hotel staff:
- 3
- Room comfort:
- 3
- Location:
- 5
- Value:
- 3
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