$137 Avg/night
Rate and special offer based on Check-in: Mar 10, 2015 Check-out: Mar 11, 2015

Holiday Inn Cancun Arenas

3 stars
View map of BLVD. KUKULCAN KM 2.5, ZONA HOTELERA, Cancun, 77500

Hotel Overview

Reviewer score
2.9
out of 5
39 reviews
Excelent for bussines trip

Small beach, good buffet, good room price, about 15 usd by taxi to the bar´s area. 40 min. to airport See full review

  • Jose Luis Del Olmo
  • Jan 19, 2015
You can't get any better than this!!!!!

My wife and I relaxed and enjoyed the time. As far as we are concerned nothing was missing. They... See full review

  • QT
  • Apr 2, 2011
Simply furnished spaces with convenient services along Cancun Beach

Plan a Caribbean vacation along the shores of Cancun and retreat to the contemporary accommodations at Holiday Inn Cancun Arenas. This value-for-money hotel is ideally set along the hotel zone in Cancun, within suitable access to several shopping and entertainment venues. Tourists visiting this side of Mexico can go snorkeling and kayaking at the beach or play some holes at Moon Spa & Golf Club. Patrons can also stay at the hotel and take bracing dips at the outdoor pool. Guests can also keep fit at the in-house gym. Karaoke night and game room are also available for added leisure.

Corporate travelers at Holiday Inn Cancun Arenas can use the small meeting room on site that can accommodate up to 70 people and avail services at the business center. Added conveniences include concierge, laundry facilities, daily and weekly housekeeping, grocery shopping service, Wi-Fi access in common areas, childcare service, and on-site parking. Holidaymakers can bring pets within the premises for a fee.

To sample delicious Mexican specialties, diners at Holiday Inn Cancun Arenas can drop by the beachfront Ocean Grill. In-house Arenas restaurant serves sumptuous all-day buffet, while Italian and international favorites are available at Diletto. Patrons can grab light meals at the snack bar and drinks at the lobby and pool bars.
3 Reasons to Stay

  • Beachfront location
  • Pet friendly
  • All-inclusive options

Holiday Inn Cancun Arenas Rooms
The light-toned rooms and suites at Holiday Inn Cancun Arenas come furnished with balcony/terrace with scenic garden or ocean view. Amenities include Wi-Fi access, work desk, direct-dial phone, cable TV, in-room movies, iron/ironing board, hairdryer, and coffee- and tea-making facilities. Connecting rooms are also available. Select units have sofa bed and dining area.
Things to Do

  • Scuba Cancun (1.4 mi/2.3 km)
  • Cancun Center (3.6 mi/5.8 km)
  • Delphinus Cancun (3.9 mi/6.3 km)
  • La Isla Shopping Village (3.9 mi/6.3 km)
  • Kukulcan Plaza (4.2 mi/6.8 km)
  • Cancun Underwater Museum (5.6 mi/9.1 km)
  • Museo Maya de Cancun (5.7 mi/9.2 km)

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Reviewer score 3.0 out of 5
Reviewer score 2.7 out of 5

Holiday Inn Cancun Arenas Rooms

Standard Ocean Room
Standard Room - Ocean View with Terrace - 2 double beds or 1 king bed
Standard Garden o Lagoon
Standard Room - Garden or Lagoon view with Terrace - 2 double beds or 1 king bed
Family connecting room
Lagoon or ocean view. 2 connectin rooms, 1 king and 2 double beds. great for families.

Amenities

  • WiFi
  • Free parking
  • Outdoor pool
General
Pet friendly
Elevators
Activities
Outdoor pool
Fitness center or spa
Dining
Bar/Lounge
Restaurant
Room service
Services
Laundry service
In-Room Safe
Tour desk
Meeting/Banquet facilities
Conference facilities
Doctor on call
Gift shop
Internet
WiFi
Parking
Free parking
Accessibility
Handicapped rooms/facilities

Nearby points of interest

  • Playa Tortugas: 0.7 mi
  • Avenida Tulum: 1.7 mi
  • Dubai Palace Casino: 1.8 mi
  • Museo Maya de Cancun: 3.2 mi
  • Interactive Aquarium: 3.9 mi
  • El Rey Ruins: 3.9 mi
  • Avenida Kukulkan: 4.3 mi
  • Playa Delfines: 6.4 mi
  • Wet'n Wild Cancun: 7.6 mi
  • Dolphinaris Cancun: 8.2 mi
  • Riviera Cancun Golf: 9.6 mi

Dining

Arenas
Serves breakfast, lunch and dinner buffet.
Theme nights daily.
Air conditioned.
Contemporary decorated
Diletto
Italian and international gourmet restaurant.
Contemporary decorated.
Reservation required at the front desk.
Candle light and cozy atmosphere.
Snack Bar
Informal snack area close to relax pool.
Outdoor tables with umbrellas.
Self service snacks
Ocean Grill Tequila
Mexican A la Cart services
Lobby Bar
Located next to the front desk.
Excellent option to have a drink before dining at the Diletto Restaurant.
Serves Cocktails, beer and spirits.
Pool Bar
Casual pool bar next to main activities pool.
Serves exotic cocktails and cold beer.
Perfect to sit at the bar stools and enjoy the ocean view being the center of the action at the same time.

Hotel Policies

Check-in:
3:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (39)

Ratings and reviews for Holiday Inn Cancun Arenas

Overall score

2.9 / 5
5.01.0
39 out of 39
Amenities:
2.9
Cleanliness:
3.8
Hotel staff:
3.5
Comfort:
3.6
Location:
2.8
Value:
3.3

51% would recommend to a friend.

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Review of Holiday Inn Cancun Arenas

Reviewer score

4
5.01.0
Jose Luis Del Olmo
Business
mexico
Jan 19, 2015

Excelent for bussines trip

Small beach, good buffet, good room price, about 15 usd by taxi to the bar´s area. 40 min. to airport

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
2
Value:
4
Trip purpose:

Business

Money-saving tip: Not Applicable

Pay for taxi just airport hotel, is cheaper from hotel to airport and people in aport will tell you that is 50 discount (around 25 usd) but the true is from hotel to airport is about 20 usd

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Review of Holiday Inn Cancun Arenas

Reviewer score

1
5.01.0
criss80
Business
Boston
Feb 27, 2014

bad, very bad

The best part of our experience with this hotel is the moment we checked out and knew we were leaving and not coming back here. First lets start with the booking on this website. The reason we initially clicked on this hotel because it said that it is an all-inclusive deal. Needless to say IT WAS NOT. It also said that we had a Standard Room - Lagoon View or Tropical view with Terrace. I let the updated photo below show you the view we had; Two huge cement walls and in between you can see a small chunk of the sea. One additional thing is the sunset cruise that this website is proudly promoting, as a free gift is you book with them. That thing is a joke. I really would expect a big name in travel agencies such as this one to know better, and avoid using cheap commercial stunts as such. That sunset cruise leaves after 8 PM. The sun sets in Cancun around 6 PM. Unlike what is advertised or mentioned in the small print, no dinner is provided under any condition, the free alcohol consists of beer and a limited amount of rum punch. If you do not believe me, look up sunset cruise Cancun on this website and read what they promise you and also make sure you check the beautiful sunset picture they show on they website. They do not give you any coupons for senor frog nor do they drop you at senor frog or anywhere near to restaurant area. It is just a 45 min cruise where gray line advertises they activities, encourages you to purchase their packages and most importantly asks you to tip them for this extraordinary cruise. They do pick you up at your hotel however they do not drop you back. Also there is a 5 USD docking fee each person has to pay before boarding. Now back to the hotel. The people at the reception were friendly but the workers in the restaurant we really rude and only interested in getting as much tips as possible. First night we paid for a buffer dinner 23 USD for a mediocre pasta, lasagna and cold chicken and cheese pizza. I forgot about the salad, which consisted mainly of lettuce and more lettuce. Next morning we decided to take an a la carte breakfast. We ordered an American breakfast consisting of a juice, coffee, eggs and ham. The orange juice was more of like a fluorescent yellowish orange flavored (artificial flavor of course) water. The glass had lipstick stains on it and when I told the waiter about it he just nodded and smiled. He did not even offer to replace my glass! We got the bill and realized we were charged extra for the juice which was supposedly included in our meal. We left a little tip and that drove the waiter mad and he was rudely protesting about it to the receptionist (really? was I supposed to tip for having a dirty glass or for being charged extra for what was included in my meal). And did I mention I got sick after eating that breakfast? Now we went back to our room in order to pack and leave to the airport. The key of our room would not open (we had the same problem the day before). After going to the reception twice to reactivate the key we gave up and finally they sent a security guy to open our door. This whole commotion took about 45 minutes while we are stuck outside of our room and stressing out about packing and leaving for the airport. I had stayed in Few Holiday Inn hotels before and my experience ranged between good to very good. This one was a definite NEVER AGAIN. If you really want to enjoy Cancun and have a pleasant stay I strongly recommend to stay away of that place. We finally came home and thought this ordeal was over. We checked our credit card statement only to realize that we double charged after our online reservation and later by the hotel upon our check-in. Now we are desperately try to reach out for a customer service representative to try to get our money back. That was my first time booking on this website and most certainly the last.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
2
Hotel staff:
1
Comfort:
1
Location:
2
Value:
1
Trip purpose:

Business

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Review of Holiday Inn Cancun Arenas

Reviewer score

3
5.01.0
Peluso
Business
Mex
Feb 10, 2014

Cancún

Very nice if Youtube find it Smith discount. Prívate beach

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

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Review of Holiday Inn Cancun Arenas

Reviewer score

1
5.01.0
Carumba
Business
Mass.
Jan 11, 2014

Threatened with violence in my room buy the Bar Staff

On arrival the name is more than deceptive "All Inclusive" Well it was nothing Included.Management don't even want to help you they just pretend to.on the final night one of the bar staff came to our room at 11:30 banged on the door wanting us to pay a 130 peso bill that wasn't even ours..We were asleep,my wife answered the door to tell the guy it wasn't our bill.He insisted it was and when my wife tried to close the door he tried to push the door back with force to enter the room.I had to get my P.J's and rub to the door to help her.He was looking for a fight but backed away when he knew I was too! The manger called and said "Pay the bill"I told him to call the police, I wanted to make a complaint .He said "I'm very sorry clam down and pay the bill!! Are you Kidding me.?. If I had felt safe in calling the Police I would have but as I was leaving the next day,we decided to just get the heck out of there and not look back. I am a Priority Club Member but after that I don't think I'll be staying at a H.I. for a long time…This is my first written complaint for any company!!

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
4
Hotel staff:
1
Comfort:
4
Location:
2
Value:
2
Trip purpose:

Business

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Review of Holiday Inn Cancun Arenas

Reviewer score

1
5.01.0
marco001
Business
Fort Lauderdale, FL
Dec 14, 2013

the RUDEST staff on the Planet!

I almost stayed there. I was lucky enough to change my mind before the check -in, but it was a little too late for my relatives. The rooms smelled, bathroom were extremely smalls and disgusting, but the worst part was the UNBELIEVABLE RUDE staff at this hotel. The hotel is supposedly All Inclusive and therefore they treat patrons like prisoners checking their wristband by the minute and NOT allowing them to receive visitors Not Even in the Lobby area.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
1
Hotel staff:
1
Comfort:
1
Location:
1
Value:
1
Trip purpose:

Business

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Review of Holiday Inn Cancun Arenas

Reviewer score

3
5.01.0
eilee
Business
Philadelphia, Pa.
Nov 18, 2013

terrific staff

Very nice considering I spent 5 days of my week in my hotel room. rained torrents most of the week and I was recuperating from a surgical procedure received in Cancun.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
4
Value:
4
Trip purpose:

Business

Shopping tip: Short drive from hotel

Mercado #28 anything you want or need including full head of hair braids for $25.00 from Mary her kiosk is located directly across from the cantina and bathrooms.

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Review of Holiday Inn Cancun Arenas

Reviewer score

1
5.01.0
MattK FL
Business
Naples, Florida
Jun 20, 2013

Confused staff, mediocre hotel

Our prepaid reservation was not located at time of arrival, so hotel demanded on deposit in order to priceed with check-in. Service was in general very slow. Bell boy took closer to half an hour to deliver luggage. Lobby bar required cash payment, but did not have change. After all, visit was survivable, not worse, not better.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
3
Hotel staff:
1
Comfort:
3
Location:
2
Value:
2
Trip purpose:

Business

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Review of Holiday Inn Cancun Arenas

Reviewer score

4
5.01.0
jamierj22
Business
Pittsburgh, PA
May 11, 2013

Holiday Inn Cancun

Excellent helpful staff. Room clean , comfortable. Initial room was very cold, 18 C, with non working thermostat and staff promptly relocated us to a new room. Affordable. Beach is not very nice but we were more interested in good location to rest of Cancun strip. Here it fit the bill admirably.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
5
Comfort:
4
Location:
3
Value:
4
Trip purpose:

Business

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Review of Holiday Inn Cancun Arenas

Reviewer score

4
5.01.0
jules12
Business
cancun
Mar 16, 2013

good hotel

nice hotel . clean staff very help full I WILL GO back.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
5
Hotel staff:
2
Comfort:
5
Location:
4
Value:
5
Trip purpose:

Business

Dining tip: Short walk from hotel

relax have aA good time

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Review of Holiday Inn Cancun Arenas

Reviewer score

4
5.01.0
Happy Steeler fans
Business
Cancun, Mexico
Mar 4, 2013

relaxing vacation

The staff was wonderful! They were attentive and very personable! Food was good, but we would like to see more seafood choices on the buffet and on the select menu restaurant with the all inclusive! They made improvements with the beach and the beach swimming area! The swimming area still needs work but was much better! Overall we were very pleased with our stay! We will go back!

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
5
Comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

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