Holiday Inn CANCUN ARENAS

Excellent helpful staff. Room clean , comfortable. Initial room was very cold, 18 C, with non working thermostat and staff promptly relocated us to a new room. Affordable. Beach is not very nice but we were more interested in good location to rest of Cancun strip. Here it fit the bill admirably.

nice hotel . clean staff very help full I WILL GO back.

The staff was wonderful! They were attentive and very personable! Food was good, but we would like to see more seafood choices on the buffet and on the select menu restaurant with the all inclusive! They made improvements with the beach and the beach swimming area! The swimming area still needs work but was much better! Overall we were very pleased with our stay! We will go back!

Horrible conditions! This hotel should be shut down immediately! I have never stayed in a facility this filthy.

From check in to check out everything was great. Had a question ?They had the answer or found someone who did. Language was not a problem,food good and they had plenty of events to attend if so desired. All in all excellent experience for the price .

The hotel is fine for the clasification of 3 stars, but they can make it better if some services changes, for example, more variety in the menu of the room service, putting a little table with 2 seats in the room, make more space to the gym and more space to the parking lot. Thanks. DR. GUC.

Thanks for the hospitality and the entire staff were very helpful. Provisions were made for a wheelchair access except for the locker in the bedroom which was not accessible for me.

the worst Holiday Inn i have been to. Room was dirty and the bathroom disgusting there was lots of hair from previous guests on the bathroom shower walls along with some huge green boogers. the maid service was horrible. i told them about the problem in the bathroom and they came out and clean some of the hair but not the huge boogers, Maid service would not replace your glasses with clean ones or anything else in the room. Even if you had the do not disturb sign on your door everyday at 8am the maid would knock very heavily on the door to the room and would say oh im just checking all the rooms. The room also had a bad smell and the sheets were dirty stained with lip stick. Hallway doors are paper thin you can hear the people next above everywhere. Would not recommend this hotel to anyone not even for your pets. Do yourself a favor do not stay at this hotel.

My wife and I relaxed and enjoyed the time. As far as we are concerned nothing was missing. They had shows or some type of event nightly and they always had some type of event during the day for both adults or children. The all inclusive is the best way to go. This is the second time we stayed at this Hotel. If we go again it will be there. The food was great. The rooms were very clean. Being in the cleaning industry I was very impressed. The staff were outstanding and always right there. My wife said they were always ready to serve you. They are to be commended.

We had great maid service and when our safe broke, we were serve immediately and in a friendly manner. However, when we had trouble with our transportation back to the airport, the front desk would not allow us to use a phone without incurring a fee. The hotel was okay, nothing special, but economical. If you do not decide to purchase the all-inclusive service, each meal can get pretty pricey.