$513 Avg/night
Rate and special offer based on Check-in: Jan 18, 2015 Check-out: Jan 21, 2015

Hard Rock Hotel Cancun - All Inclusive

5 stars
Blvd. Kukulcan Km 14.5 Hotel Zone, Cancun, 77500
Hotel Overview
Reviewer score
4.4
out of 5
77 reviews
Relaxing and entertaining!

Please hear the pool it was too cold to swim. Otherwise had a perfect relaxing vacation. Enjoyed... See full review

  • Dean and Jen
  • Dec 7, 2014
Fantastic Family Vacation

This was a beautiful hotel on the Cancun hotel zone. We had a beautiful 2 bedroom presidential... See full review

  • Liz loves travel
  • Nov 26, 2014
Refined beachfront resort in Cancun with Jacuzzi rooms, kids club

The Hard Rock Hotel is located on a pristine stretch of white sand beach overlooking the turquoise Caribbean Sea and within the bustling Cancun hotel zone. The resort has luxurious rooms with double Jacuzzis and lounge beds overlooking the ocean, grounds or lagoon. Six restaurants and 24-hour room service compliment amenities such as a modern spa, fitness center and club for kids. Guests partake in activities such as pool volleyball, basketball, and ping-pong. The pool has a section for kids, and there are three outdoor Jacuzzis and two swim-up bars.

Highlights
  • Modern club for children with a dining room, theater and slide-outfitted outdoor pool
  • Gracious guest rooms with double Jacuzzi on terrace
  • Spacious outdoor pool with section for children
Rooms

All of the 601 guest rooms have one king or two double beds and are swathed in cream and earth-toned hues with double Jacuzzis. Amenities include flat-screen LCD satellite TVs, turndown service, stocked liquor dispensers, mini bars, bathrobes and slippers. The rooms overlook the ocean, grounds or lagoon. They also have digital safes, wireless Internet, spa tubs, and individual climate control.

Dining

There are six restaurants serving Mexican, international, Asian (with Japanese-style grill) and Italian cuisines. Guests have access to 24-hour room service as well. The property also has six bars with top-shelf cocktails and international wines.

Recreation

Guests can relax by the beach-fringed pool with swim-up bar, work out in the fitness center or book massages and body treatments at the spa (fees apply). The many activities include sports -- from pool basketball and volleyball and tennis at two lit courts -- and table games. Adult guests can participate in theme parties. Children can relax at an age-appropriate club with play area.

Transportation
  • Cancun International Airport (11 mi/ 17.5 km)
Attractions
  • Aquaworld (0.6 mi/ 1 km)
  • El Rey ruins (2.2 mi/ 3.5 km)
  • Cancun Convention Center (3.4 mi/ 5.4 km)
Business
  • Convention center spanning 12,378 square feet accommodates up to 780, while meeting room caters to groups of 10 to 30
  • Business center with computer and copy machine

Recommendations for you

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Reviewer score 4.0 out of 5

Hard Rock Hotel Cancun - All Inclusive Rooms

Deluxe Diamond -Ocean View 403 Sq.Ft - Concierge on Call - Include 2 Massages 25 min - 1 king bed
Let's amp things up. First, get it started when you hook up to your own iPod compatible sound system. Then, double down with the best of an upgraded liquor selection or choose from our exclusive restaurant and late-night pillow menu. It comes with one King bed, a double Jacuzzi, wirelesses internet, LCD Satellite TV. Taking advantage of two 25-minute massages at the spa with aromatherapy. Hitting the sand with your complimentary Beach Bag. Exclusive Concierge. Balcony with chairs and a table. DVD Player and CD Player. 24-Hour room service with select menu from restaurants to create a "Special Menu". Nightly Petit Fourr & Nightly Turndown Service
Family Rock Suite Platinum - Ocean View 1,065 Sq.Ft - 2 rooms 2 double beds and 1 king bed
This suit has seen a million faces and rocked them all. One bedroom with a King bed and a second with two double beds. Private terrace and most w/ lounge chairs, chairs & table. Living Room. Dining Room. Enjoy the best of premium liquor from an in-room dispenser. An exclusive restaurant and late-night pillow menu, Aromatherapy. Your very own iPod dock. Enjoy all the spoils including wireless internet, an LCD Satellite TV, double Jacuzzi and luxurious Rock Spa amenities. DVD Player, CD Player, Bathrobes & Slippers. 24-Hour room service with select menu from restaurants to create a "Special Menu". Nightly Petit Fours & Nightly Turndown Service
Deluxe Family Lagoon View
Two connecting suites, one with a King bed and another with two double beds including a double Jacuzzi and wine in the adults room. LCD Satellite TV, wireless internet, and sunset view balcony. Along with your welcome amenities and Fun In The Sun Bucket Kit An Xbox 360 and DVD player with epic games and DVDs available on request. All you have to do is kick back and enjoy your fully stocked bar with everything from liquor, and beer to kid-friendly snacks and Rock Spa products. Bathrobes & Slippers including mini size for children. 24-Hour room service & Turndown Service. Views: Lagoon view.
Deluxe Room - Resort View 457 Sq.Ft - 2 dobles beds or 1 kind bed
Your room is your backstage, so we decked it out with everything you need to rock the show and keep the good times rolling. That means:One King or two double beds, Satellite TV with LCD screen, A Balcony with two chairs & table and a premium Hard Rock liquor dispenser for the perfect shot. Oh, and did we mention wireless internet and double Jacuzzi and in room wine. Digital safe (laptop size) 24-Hour room service &Turndown Service.
Deluxe Gold - Lagoon View 457 Sq.Ft - 2 dobles beds or 1 kind bed
Live like a legend without even releasing a self-titled debut album. Enjoy: One King or two double beds alongside your sunset view balcony and double Jacuzzi and wine in the room. The Satellite TV with LCD screen. Wireless internet, and complimentary dispenser stocked with top-notch liquor and beer. Rock Spa Bath Amenities. Digital safe (laptop size)24-Hour room service &Turndown Service
Deluxe Platinum - Ocean View 457 Sq.Ft - 2 dobles beds or 1 kind bed
We really set the stage with this one - without all the lasers and pyrotechnics, that is. Each suite includes: A balcony and seating area overlooking an ocean view and is designed for your ultimate comfort with one King or two double beds. Enjoy your double Jacuzzi and wine in the room. LCD Satellite TV and Wireless internet. Hard Rock liquor dispenser fully loaded with premium brands. Mini Bar contains sodas, bottled water, juices & domestic beer. 24-Hour room service & Turndown Service.

Amenities

  • All inclusive
  • Free internet
  • Free parking
  • Outdoor pool
General
Concierge
Elevators
Activities
Outdoor pool
Fitness center or spa
Spa
Solarium
Tennis
Dining
All inclusive
Bar/Lounge
Restaurant
24 hour room service
Room service
Services
Business center
Laundry service
In-Room Safe
Tour desk
Meeting/Banquet facilities
Barber/Beauty shop
Conference facilities
Doctor on call
Gift shop
Currency exchange
Internet
Free internet
Parking
Free parking
Accessibility
Handicapped rooms/facilities
Accessible facilities
Wheel chair access
Accessible parking
Handicapped parking
Wheelchair accessible elevators

Nearby points of interest

  • Avenida Kukulkan: 0.6 mi
  • Interactive Aquarium: 1.5 mi
  • El Rey Ruins: 1.5 mi
  • Playa Delfines: 1.8 mi
  • Wet'n Wild Cancun: 4.2 mi
  • Museo Maya de Cancun: 4.3 mi
  • Playa Tortugas: 4.4 mi
  • Dolphinaris Cancun: 4.5 mi
  • Dubai Palace Casino: 5.1 mi
  • Riviera Cancun Golf: 6 mi
  • Avenida Tulum: 6.1 mi

Dining

The Market
International buffet
Frida
Contemporary Mexican a la carte
Splash
Pool bar
Zen
Asian a la carte - Izakaya, teppanyaki & sushi
Ciao
Italian fine dining a la carte
Ipanema
Rodizio - Brazilian Grill

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (77)

Ratings and reviews for Hard Rock Hotel Cancun - All Inclusive

Overall score

4.4 / 5
5.01.0
77 out of 77
Amenities:
4.5
Room cleanliness:
4.5
Hotel staff:
4.6
Room comfort:
4.4
Location:
4.6
Value:
4.3

87% would recommend to a friend.

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Review of Hard Rock Hotel Cancun - All Inclusive

Reviewer score

5
5.01.0
Detroit Tigers
Business
Houston Texas
Dec 27, 2012

The beast resort by far!!!

This was my third trip to Cancun this year and this resort exceeded my expectations by far. The other resorts did not compare from the cleanliness or the great staff. The food at the pool had way more of a variety than the other Resorts. There poolside food was better than the other resorts speciality restaurants. With that said, the Hard Rock specialty restaurants were out of this world. The entertainment and the music were the best by far as well. My only flaw would be the pool temp. The pool was very cold. That is with all of the resorts though. I also missed having a jacuzzi at the resort. Everyone gets a really nice two person jacuzzi in the room. But it is nice to have one or two in the pool area. Guadalupe at the swim up bar was awesome. Made my days at the pool very enjoyable. At the lobby bar make sure to check out Manny. He will keep you laughing and make sure your drinks are full at all times. GREAT TRIP!!!!!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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Review of Hard Rock Hotel Cancun - All Inclusive

Reviewer score

5
5.01.0
dadpower2
Business
fairfax va
Dec 29, 2012

amazing vacation

Everything was great. The check in was quick, staff was very helpful. Food, ocean was perfect. No complaints on anything.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

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Review of Hard Rock Hotel Cancun - All Inclusive

Reviewer score

5
5.01.0
losofsky
Business
Noth Carolina
Jan 8, 2013

Week in Paradise

We recently got back from a week at the Hard Rock Cancun. This was our first time at the Hard Rock Cancun. WE LOVED IT!!! We were on the concierge level Ocean View Floor 12. We ate at all the restaurants. Our favorites were the Mexican where Erica our waitress was excellent. The food was great and they will serve you shots of Don Julio tequila. I loved this resort and can't wait to return again.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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Review of Hard Rock Hotel Cancun - All Inclusive

Reviewer score

5
5.01.0
IsaKellmer
Business
Philadelphia
Jan 8, 2013

Best All Inclusive Hotel

I must say this was the best all inclusive hotel I have ever stayed at! The pools and grounds are amazing and the beach is the most beautiful sight I have ever seen! the ocean is clear blue, which not all of cancun has that..only the hotels in the hotel zone have that beautiful beach. The food is excellent many options to choose from, they do not have a hard rock cafe though. the rooms are very nice, but honestly we did not even enjoyed the jacuzzi, who wants to be in cancun in a room? Miss this hotel sooooo much!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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Review of Hard Rock Hotel Cancun - All Inclusive

Reviewer score

5
5.01.0
Greystone W
Business
Westford, Massachusetts
Feb 23, 2013

Great Family Time

We had an amazing time at Hard Rock. Other than white sandy beach, the pool is amazing and there are always poolside activities which keeps both adults and kids entertained. The food choice is great, and offered both buffer and a la cart. Try out the Japanese restaraunt although there are ususally a long wait for Teppanyaki. We have stayed in the Marriott nearby which is not All Inclusive. We and our kids much prefer the Hard Rock. I believe it also offers better value when adding up all the cost (food, transportation, entertainment, etc). Will return again.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
4
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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Review of Hard Rock Hotel Cancun - All Inclusive

Reviewer score

5
5.01.0
Richard and Anabely
Business
Henderson, NV
Mar 4, 2013

Amazing

We had the best vacation! Beautiful resort and the staff was amazing.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Dining tip: In Hotel

Try them all!!! Food was amazing.

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Review of Hard Rock Hotel Cancun - All Inclusive

Reviewer score

5
5.01.0
Annieluqui
Business
Mexico City
Mar 20, 2013

Great staff

Everybody was very kind and helful. GREAT FOOD. the brazilian restaurant was the best. The Jacuzzi inside the bedroom great idea, you can relax while wathing tv

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
4
Trip purpose:

Business

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Review of Hard Rock Hotel Cancun - All Inclusive

Reviewer score

5
5.01.0
skiutah
Business
South Jordan, Utah
Apr 13, 2013

Honeymoon

Hard Rock does it right! Great rooms, friendly staff, wonderful food and classy environment. We were very happy with everything.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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Review of Hard Rock Hotel Cancun - All Inclusive

Reviewer score

5
5.01.0
TonyInDallas
Business
Dallas, TX
Apr 25, 2013

Hard Rock Rocks !

Even better than when was Cancun Palace. Great Food, Great Service, all-around great experience. Did Jungle Tour, Dolphin Swim, 2-Tank Dive to Cozumel Trip, Spa...... All was good, will be back next year same time.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Sightseeing tip: Short drive from hotel

Dolphin Dive is a Must !

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Review of Hard Rock Hotel Cancun - All Inclusive

Reviewer score

5
5.01.0
clay the honeymooner
Business
la crosse, wisconsin
Apr 27, 2013

Wont stay anywhere else!

Great staff, all inclusive was spot on. Everything was above and beyond our dreams.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Money-saving tip: In Hotel

All inclusive helped us enjoy the trip to its fullest.

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