$435 Avg/night
Rate and special offer based on Check-in: Jul 13, 2014 Check-out: Jul 14, 2014

Hard Rock Hotel Cancun - All Inclusive

5 stars
Blvd. Kukulcan Km 14.5 Hotel Zone, Cancun, 77500
Hotel Overview
Reviewer score
4.4
out of 5
59 reviews
Summer getaway...Husband/wife time.

Everything we were looking for....Beautiful facility. Very good restaurants. Poolside entertainment... See full review

  • tvscohio
  • Jun 22, 2014
Great family vacation

It was a great experience, the staff made it remarkable See full review

  • Maillady15
  • Jun 22, 2014
A luxurious 4-Diamond Hotel with glamorous amenities and rock star style
To live like a rock star means never being far away from the action. Lucky for you, the all-inclusive Hard Rock Hotel Cancun puts you right in the middle of it. Located in the heart of Cancun's Hotel Zone, the hotel pays homage to a lifestyle of excess - a 12-story marvel that sparkles against the brilliance of the white sand beach and the Caribbean Sea. 601 stylish guest rooms are ready to indulge, including Hard Rock's signature Rock Star Suites, each with panoramic views of the ocean or lagoon and private balconies to enjoy the cool tropical breeze. Hard Rock Hotel Cancun's renewed facilities and amenities also boast five acclaimed international restaurants, five bars and lounges, a spa with outdoor palapa-style massage areas, an expansive poolscape, authentic memorabilia from international and local music artists and meeting facilities to the tune of a 16,408 sq. ft. convention center. All this plus unsurpassed service within an exclusive waterfront experience which is second to none. Outside, the hotel is just a short stroll from Cancun's main shopping and entertainment attractions perfect for rock and roll royalty that are used to having everything at their fingertips. It's time to see the show in Cancun.

Hotel Map

21.0892 -86.7698
Area served
Cancun, Mexico.
Nearby airports
Cancun International Airport (CUN): Approximate driving time is 18 minutes and distance is 17.5 km (11 mins).
Area description
Hard Rock Hotel Cancun is located on one of the most beautiful turquoise beaches in the Caribbean, and situated near Cancun's most important shopping and party centers.

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Reviewer score 4.0 out of 5

Hard Rock Hotel Cancun - All Inclusive Rooms

Deluxe Platinum - Ocean View 457 Sq.Ft - 2 dobles beds or 1 kind bed
We really set the stage with this one - without all the lasers and pyrotechnics, that is. Each suite includes: A balcony and seating area overlooking an ocean view and is designed for your ultimate comfort with one King or two double beds. Enjoy your double Jacuzzi and wine in the room. LCD Satellite TV and Wireless internet. Hard Rock liquor dispenser fully loaded with premium brands. Mini Bar contains sodas, bottled water, juices & domestic beer. 24-Hour room service & Turndown Service.
Deluxe Diamond -Ocean View 403 Sq.Ft - Concierge on Call - Include 2 Massages 25 min - 1 king bed
Let's amp things up. First, get it started when you hook up to your own iPod compatible sound system. Then, double down with the best of an upgraded liquor selection or choose from our exclusive restaurant and late-night pillow menu. It comes with one King bed, a double Jacuzzi, wirelesses internet, LCD Satellite TV. Taking advantage of two 25-minute massages at the spa with aromatherapy. Hitting the sand with your complimentary Beach Bag. Exclusive Concierge. Balcony with chairs and a table. DVD Player and CD Player. 24-Hour room service with select menu from restaurants to create a "Special Menu". Nightly Petit Fourr & Nightly Turndown Service
Family Rock Suite Platinum - Ocean View 1,065 Sq.Ft - 2 rooms 2 double beds and 1 king bed
This suit has seen a million faces and rocked them all. One bedroom with a King bed and a second with two double beds. Private terrace and most w/ lounge chairs, chairs & table. Living Room. Dining Room. Enjoy the best of premium liquor from an in-room dispenser. An exclusive restaurant and late-night pillow menu, Aromatherapy. Your very own iPod dock. Enjoy all the spoils including wireless internet, an LCD Satellite TV, double Jacuzzi and luxurious Rock Spa amenities. DVD Player, CD Player, Bathrobes & Slippers. 24-Hour room service with select menu from restaurants to create a "Special Menu". Nightly Petit Fours & Nightly Turndown Service
Deluxe Family Lagoon View
Two connecting suites, one with a King bed and another with two double beds including a double Jacuzzi and wine in the adults room. LCD Satellite TV, wireless internet, and sunset view balcony. Along with your welcome amenities and Fun In The Sun Bucket Kit An Xbox 360 and DVD player with epic games and DVDs available on request. All you have to do is kick back and enjoy your fully stocked bar with everything from liquor, and beer to kid-friendly snacks and Rock Spa products. Bathrobes & Slippers including mini size for children. 24-Hour room service & Turndown Service. Views: Lagoon view.
Deluxe Room - Resort View 457 Sq.Ft - 2 dobles beds or 1 kind bed
Your room is your backstage, so we decked it out with everything you need to rock the show and keep the good times rolling. That means:One King or two double beds, Satellite TV with LCD screen, A Balcony with two chairs & table and a premium Hard Rock liquor dispenser for the perfect shot. Oh, and did we mention wireless internet and double Jacuzzi and in room wine. Digital safe (laptop size) 24-Hour room service &Turndown Service.
Deluxe Gold - Lagoon View 457 Sq.Ft - 2 dobles beds or 1 kind bed
Live like a legend without even releasing a self-titled debut album. Enjoy: One King or two double beds alongside your sunset view balcony and double Jacuzzi and wine in the room. The Satellite TV with LCD screen. Wireless internet, and complimentary dispenser stocked with top-notch liquor and beer. Rock Spa Bath Amenities. Digital safe (laptop size)24-Hour room service &Turndown Service

Amenities

  • All inclusive
  • Free internet
  • Free parking
  • Outdoor pool
General
Concierge
Elevators
Activities
Outdoor pool
Fitness center or spa
Spa
Solarium
Tennis
Dining
All inclusive
Bar/Lounge
Restaurant
24 hour room service
Room service
Services
Business center
Laundry service
In-Room Safe
Tour desk
Meeting/Banquet facilities
Barber/Beauty shop
Conference facilities
Doctor on call
Gift shop
Currency exchange
Internet
Free internet
Parking
Free parking
Accessibility
Handicapped rooms/facilities
Accessible facilities
Wheel chair access
Accessible parking
Handicapped parking
Wheelchair accessible elevators

Nearby points of interest

  • Avenida Kukulkan: 0.6 mi
  • Interactive Aquarium: 1.5 mi
  • El Rey Ruins: 1.5 mi
  • Playa Delfines: 1.8 mi
  • Iberostar Cancun Golf Course: 2.1 mi
  • Wet'n Wild Cancun: 4.2 mi
  • Museo Maya de Cancun: 4.3 mi
  • Playa Tortugas: 4.4 mi
  • Dolphinaris Cancun: 4.5 mi
  • Dubai Palace Casino: 5.1 mi
  • Riviera Cancun Golf: 6 mi
  • Avenida Tulum: 6.1 mi

Dining

The Market
International buffet
Frida
Contemporary Mexican a la carte
Splash
Pool bar
Zen
Asian a la carte - Izakaya, teppanyaki & sushi
Ciao
Italian fine dining a la carte
Ipanema
Rodizio - Brazilian Grill

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz

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Guest Reviews (59)

Ratings and reviews for Hard Rock Hotel Cancun - All Inclusive

Overall score

4.4 / 5
5.01.0
59 out of 59
Amenities:
4.4
Room cleanliness:
4.5
Hotel staff:
4.6
Room comfort:
4.3
Location:
4.6
Value:
4.3

86% would recommend to a friend.

Sort by:
Review of Hard Rock Hotel Cancun - All Inclusive

Reviewer score

2
5.01.0
Katelizz world traveler
Denver Colorado
Jun 28, 2014

Amazing hotel that just needs to be managed better

The hotel itself is gorgeous! Awesome amenities, beautiful location, cool restaurants, and unique rooms. The biggest disappointment was the service. We could not believe how unbelievably bad it was! At the hard rock we had a certain level of expectations and boy were we let down!!! We were flat out ignored at two of the restaurants, most of the waitstaff was very unfriendly and we had to get our own refills at one of the nice sit down restaurants. We ordered room service on one night and it took an hour and a half for simple food!!!! I don't know if this resort is just understaffed or if they flat out just don't care, but something needs to be done about this! We go to Mexico every year and every other resort we've stayed at has wowed us on service. Step it up hard rock cancun!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
3
Hotel staff:
1
Room comfort:
3
Location:
5
Value:
5
Dining tip: In Hotel

The restaurants always had a wait so I recommend going down to put your name in and getting a pager, then go back to your room or grab a drink at the bar while you wait.

Review of Hard Rock Hotel Cancun - All Inclusive

Reviewer score

5
5.01.0
tvscohio
Nassau, Bahamas
Jun 22, 2014

Summer getaway...Husband/wife time.

Everything we were looking for....Beautiful facility. Very good restaurants. Poolside entertainment was an added plus. Staff was very friendly and attentive. No need to leave the premises. Plan to return. Tom and Valerie S./Cincinnati, Ohio

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Review of Hard Rock Hotel Cancun - All Inclusive

Reviewer score

5
5.01.0
Maillady15
New york
Jun 22, 2014

Great family vacation

It was a great experience, the staff made it remarkable

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
4
Dining tip: In Hotel

The ciao restarant its amazing, there fettucini alfredo is delicious

Review of Hard Rock Hotel Cancun - All Inclusive

Reviewer score

5
5.01.0
mstooth
Woodstock, GA
Jun 19, 2014

Hard Rock Rocks!

Our family of 4, with 2 teens, just got back from this all inclusive trip. There is a lot going on here all the time. The food was very good, inside dining or outside by the pool. They constantly have some sort of entertainment. We saw The Michael Jackson Show & The Break Dancing Show. Both were awesome! Drinks were pretty good. Beds were comfy. Shower water pressure was fabulous! I did not get enough sleep because the doors slam when closing, which would keep me awake at night & wake me early. Other than that, no complaints.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Sightseeing tip: Short drive from hotel

Took the Samba Catamarans tour to Isla Mujeres. Lots of fun...food, cocktails, snorkeling, etc...Lots of fun!

Review of Hard Rock Hotel Cancun - All Inclusive

Reviewer score

4
5.01.0
Swamp Wonky
Dallas
Jun 16, 2014

Hard Rock Cancun June 2014

Went for the weekend on a whim with some friends. Rooms were very nice. The jacuzzi tubs in the rooms was fantastic. All inclusive service was very good, including 24 hour room service. Facilities were very clean and comfortable. The only complaint I would have is that it would have been nice to have some night life on the resort. As we were there only a short time, we didn't venture out to some of Cancun's other clubs. There was a 'night club', but seemed to have gimmick nights like disco night. For a place billed to be a party destination, I would have liked to have more party on the resort. Just get a good DJ, keep the drinks flowing, party will happen. Also we were using the ipod dock on the alarm clock radio about 10pm, and got complaints about noise from a neighbor across the hall and 3 doors down via the staff. I don't know how they could hear the clock radio so far away, but that killed the 'rock star' vibe. We moved to another room and were fine. At 11pm me moved it to the disco anyway, though we were having more fun in the room. As a self sustained 'party destination', a little to be desired. As a resort facility, very nice.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
4
Sightseeing tip: Not Applicable

Book the beach cabanas early. They were booked up our entire stay, even at $150 a pop. Since it is one of the things you can spend promotional resort credits on, it will fill up quickly.

Review of Hard Rock Hotel Cancun - All Inclusive

Reviewer score

5
5.01.0
Chicagotravels
Chicago, IL
Jun 12, 2014

Fantastic!

Despite the rain the first two days, it was a glorious week. Even during the rain, the excellent staff kept spirits up with games and kept pouring drinks. The staff is wonderful, the restaurants are very delicious, and the 24 hour room service comes in handy for those late night munchies. I will be back for sure!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
5
Review of Hard Rock Hotel Cancun - All Inclusive

Reviewer score

5
5.01.0
philintexas
Dallas, Texas
Jun 7, 2014

Excellent

The hotel was great, the pool, beach and spa were excellent. The only downside was that the hotel staff did not speak English very well, so communication was a bit of a challenge.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
4
Room comfort:
5
Location:
5
Value:
5
Review of Hard Rock Hotel Cancun - All Inclusive

Reviewer score

5
5.01.0
Respiratory Grad
Los Angeles
May 28, 2014

Excellent graduation trip

Had a great time, enjoying pool activities, Felix at the bar, Maldonado's quick room service responses, baggage handlers speediness. All the staff were friendly and courteous. Resort credits were awesome. Will definitely be back.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Review of Hard Rock Hotel Cancun - All Inclusive

Reviewer score

5
5.01.0
Diblasi7
Cancun Mexico
May 8, 2014

Bachelorette party perfection

Went with a group of 10 people for my bachelorette/ bachelor party ( yes the guys came) and we had a blast ! Small confusion with the room situation when we checked in but the hotel was more then accommodating . The pool parties and activities were fun the music was on point and the hotel is a short can ride to some of the sickest clubs I have ever been too. I would 110% go back to and recommend this hotel.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
4
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Shopping tip: Short drive from hotel

Brig extra money there is a high end mall close by that has chanel, Hermes, Louis Vuitton, all of the top designers if I woul have known I would have emptied bank accounts lol

Review of Hard Rock Hotel Cancun - All Inclusive

Reviewer score

4
5.01.0
Luvs 2B on the Beach
New York
Apr 21, 2014

Spring Break in Cancun

If you are looking for a peaceful and restful vacation this is not the place. Music is loud everywhere and at all hours. Since the hallways are not carpeted you hear the room service cart in the wee hours of the morning and people noisily returning to their rooms. Being a light sleeper I hardly slept during this vacation. I must say the staff is WONDERFUL. The beach is paradise!!! No seaweed and blue as can be. The sand was so soft. I am a beach lover and would definitely return to cancun but not to the hard rock. I have been to many all inclusive's but this beach I felt was too crowded for my liking. The food was just average. We can't rave about any of the meals we ate.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
5
Room comfort:
3
Location:
5
Value:
4
Dining tip: In Hotel

Average

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