$407 Avg/night
Rate and special offer based on Check-in: Sep 28, 2015 Check-out: Sep 29, 2015

Hard Rock Hotel Cancun - All Inclusive

5 stars
View map of Blvd. Kukulcan Km 14.5 Hotel Zone, Cancun, 77500

Hotel Overview

Reviewer score
4.5
out of 5
114 reviews
Great family resort!

Great food, great location & great service! Highly recommend. This resort is small enough to allow... See full review

  • Jennifer S.
  • Aug 27, 2015
Great Family Vacation

Every time we go to Cancun is a great experience but this last vacation was amazing. We loved the... See full review

  • Lina S.
  • Aug 13, 2015

If you're looking for a real vacation in a luxury ambiance, the Hard Rock Hotel in Cancun is an all-inclusive resort that rocks 24 hours a day. Sparkling beachfront vistas await the traveler who enjoys a cosmopolitan setting with a Mexican flavor. Ocean views, private balconies and hydro-spa tub all set the mood to be pampered like a star. This hotel was ranked by U.S. News as one of the Best Hotels in Cancun for 2015.

Dining

There are six restaurants serving Mexican, international, Asian (with Japanese-style grill) and Italian cuisines. Guests have access to 24-hour room service as well. The property also has six bars with top-shelf cocktails and international wines.

Rooms

All of the 601 guest rooms have one king or two double beds and are swathed in cream and earth-toned hues with double Jacuzzis. Amenities include flat-screen LCD satellite TVs, turndown service, stocked liquor dispensers, mini bars, bathrobes and slippers. The rooms overlook the ocean, grounds or lagoon. They also have digital safes, wireless Internet, spa tubs, and individual climate control.

Highlights

A gorgeous, lagoon-style pool and sports such as tennis, basketball or volleyball are included on the premises. You can golf surrounded by mangroves and exotic flora and fauna at the Riveria Cancun Golf Club 18-hole signature Jack Nicklaus course. Enjoy staying fit at the Body Rock Fitness Center, or experience the Music Lab for a genuine rock-and-roll experience with instruction; experienced musicians can cut a professional track in the Studio experience. There's a Kids Club for the youngest visitors, and you can take your teen to the Cavern Club for a game of air hockey or pool. The Hard Rock even has a disco for teens 13 to 17. Dining includes Zen, for Asian-style fare; Ciao, for an Italian fine-dining experience; and Ipanema, for Brazilian-style steak. With a total of 10 restaurants and abundant bars, you will be well served.

Nearby attractions
  • Aquaworld (0.6 mi/ 1 km)
  • El Rey ruins (2.2 mi/ 3.5 km)
  • Cancun Convention Center (3.4 mi/ 5.4 km)
Business
  • Convention center spanning 12,378 square feet accommodates up to 780, while meeting room caters to groups of 10 to 30
  • Business center with computer and copy machine
Transportation
  • Cancun International Airport (11 mi/ 17.5 km)
Recreation

Guests can relax by the beach-fringed pool with swim-up bar, work out in the fitness center or book massages and body treatments at the spa (fees apply). The many activities include sports -- from pool basketball and volleyball and tennis at two lit courts -- and table games. Adult guests can participate in theme parties. Children can relax at an age-appropriate club with play area.

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Hard Rock Hotel Cancun - All Inclusive Rooms

Deluxe Diamond -Ocean View 403 Sq.Ft - Concierge on Call - Include 2 Massages 25 min - 1 king bed
Let's amp things up. First, get it started when you hook up to your own iPod compatible sound system. Then, double down with the best of an upgraded liquor selection or choose from our exclusive restaurant and late-night pillow menu. It comes with one King bed, a double Jacuzzi, wirelesses internet, LCD Satellite TV. Taking advantage of two 25-minute massages at the spa with aromatherapy. Hitting the sand with your complimentary Beach Bag. Exclusive Concierge. Balcony with chairs and a table. DVD Player and CD Player. 24-Hour room service with select menu from restaurants to create a "Special Menu". Nightly Petit Fourr & Nightly Turndown Service
Family Rock Suite Platinum - Ocean View 1,065 Sq.Ft - 2 rooms 2 double beds and 1 king bed
This suit has seen a million faces and rocked them all. One bedroom with a King bed and a second with two double beds. Private terrace and most w/ lounge chairs, chairs & table. Living Room. Dining Room. Enjoy the best of premium liquor from an in-room dispenser. An exclusive restaurant and late-night pillow menu, Aromatherapy. Your very own iPod dock. Enjoy all the spoils including wireless internet, an LCD Satellite TV, double Jacuzzi and luxurious Rock Spa amenities. DVD Player, CD Player, Bathrobes & Slippers. 24-Hour room service with select menu from restaurants to create a "Special Menu". Nightly Petit Fours & Nightly Turndown Service
Deluxe Family Lagoon View
Two connecting suites, one with a King bed and another with two double beds including a double Jacuzzi and wine in the adults room. LCD Satellite TV, wireless internet, and sunset view balcony. Along with your welcome amenities and Fun In The Sun Bucket Kit An Xbox 360 and DVD player with epic games and DVDs available on request. All you have to do is kick back and enjoy your fully stocked bar with everything from liquor, and beer to kid-friendly snacks and Rock Spa products. Bathrobes & Slippers including mini size for children. 24-Hour room service & Turndown Service. Views: Lagoon view.
Deluxe Room - Resort View 457 Sq.Ft - 2 dobles beds or 1 kind bed
Your room is your backstage, so we decked it out with everything you need to rock the show and keep the good times rolling. That means:One King or two double beds, Satellite TV with LCD screen, A Balcony with two chairs & table and a premium Hard Rock liquor dispenser for the perfect shot. Oh, and did we mention wireless internet and double Jacuzzi and in room wine. Digital safe (laptop size) 24-Hour room service &Turndown Service.
Deluxe Gold - Lagoon View 457 Sq.Ft - 2 dobles beds or 1 kind bed
Live like a legend without even releasing a self-titled debut album. Enjoy: One King or two double beds alongside your sunset view balcony and double Jacuzzi and wine in the room. The Satellite TV with LCD screen. Wireless internet, and complimentary dispenser stocked with top-notch liquor and beer. Rock Spa Bath Amenities. Digital safe (laptop size)24-Hour room service &Turndown Service
Deluxe Platinum - Ocean View 457 Sq.Ft - 2 dobles beds or 1 kind bed
We really set the stage with this one - without all the lasers and pyrotechnics, that is. Each suite includes: A balcony and seating area overlooking an ocean view and is designed for your ultimate comfort with one King or two double beds. Enjoy your double Jacuzzi and wine in the room. LCD Satellite TV and Wireless internet. Hard Rock liquor dispenser fully loaded with premium brands. Mini Bar contains sodas, bottled water, juices & domestic beer. 24-Hour room service & Turndown Service.
Rock Royalty Level - Deluxe Platinum
You are now Hard Rock Royalty. Kick off your shoes and relax in paradise with your own Personal Assistant. Enjoy your vacation in a king bed. bed.Enjoy:Rock Royalty Personal Assistant(7am- 11pm,Ironing Service(2 items per person/per stay),Upgraded full-size Rock Spa bath products,Express luggage delivery,Complimentary Shoe Shine,Nightly Petit Fours,Aromatherapy and Pillow Menu,Spa Tub Preparation(with 24-hours notice),Personal Assistance with reservations(on and off property),Priority Reservations to picks and mix program,Access to Rock Royalty areas on the pool,lounge and beach,Complimentary 25-minute couples massage at the Rock Spa,VIP Check-in and check-out,Late checkout available(until 3pm- available upon request and availability),Complimentary beach bag(1 per room/per stay),Bonus Track-(Personal Assistant will help review account and assist in express check-out) and MORE.

Amenities

  • All inclusive
  • Free internet
  • Free parking
  • Outdoor pool
General
Concierge
Elevators
Activities
Outdoor pool
Fitness center or spa
Spa
Solarium
Tennis
Dining
All inclusive
Bar/Lounge
Restaurant
24 hour room service
Room service
Services
Business center
Laundry service
In-Room Safe
Tour desk
Meeting/Banquet facilities
Barber/Beauty shop
Conference facilities
Doctor on call
Gift shop
Currency exchange
Internet
Free internet
Parking
Free parking
Accessibility
Accessible Rooms/Facilities
Accessible facilities
Wheel chair access
Accessible parking
Accessible parking
Wheelchair accessible elevators

Nearby points of interest

  • Avenida Kukulkan: 0.6 mi
  • Interactive Aquarium: 1.5 mi
  • El Rey Ruins: 1.5 mi
  • Playa Delfines: 1.8 mi
  • Wet'n Wild Cancun: 4.2 mi
  • Museo Maya de Cancun: 4.3 mi
  • Playa Tortugas: 4.4 mi
  • Dolphinaris Cancun: 4.5 mi
  • Dubai Palace Casino: 5.1 mi
  • Riviera Cancun Golf: 6 mi
  • Avenida Tulum: 6.1 mi

Dining

The Market
International buffet
Frida
Contemporary Mexican a la carte
Splash
Pool bar
Zen
Asian a la carte - Izakaya, teppanyaki & sushi
Ciao
Italian fine dining a la carte
Ipanema
Rodizio - Brazilian Grill

Hotel Policies

Check-in:
3:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

Ratings and reviews for Hard Rock Hotel Cancun - All Inclusive

Overall score

4.5 / 5
5.01.0
114 out of 114
Amenities:
4.5
Cleanliness:
4.5
Hotel staff:
4.6
Comfort:
4.4
Location:
4.7
Value:
4.3

91% would recommend to a friend.

Sort by:
Review of Hard Rock Hotel Cancun - All Inclusive

Reviewer score

5
5.01.0
Jennifer S.
Family
N/A
Aug 27, 2015

Great family resort!

Great food, great location & great service! Highly recommend. This resort is small enough to allow teens to roam around on their own.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
4
Value:
5
Trip purpose:

Family

Review of Hard Rock Hotel Cancun - All Inclusive

Reviewer score

5
5.01.0
Lina S.
Family
N/A
Aug 13, 2015

Great Family Vacation

Every time we go to Cancun is a great experience but this last vacation was amazing. We loved the hotel, the amenities, but what took our heart was the service from the staff. Always available and ready to serve, very kind and caring. We will definitely come back and recommend Hard Rock Hotel Cancun to all our family and friends.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Family

Review of Hard Rock Hotel Cancun - All Inclusive

Reviewer score

5
5.01.0
Jesse
Family
yonkers
Aug 10, 2015

Great Family Trip

Trip was great, the service phenomenal. No problems whatsoever. Short ride from airport, greeted and taken care of immediately. Will definitely go back.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
4
Hotel staff:
5
Comfort:
4
Location:
5
Value:
5
Trip purpose:

Family

Review of Hard Rock Hotel Cancun - All Inclusive

Reviewer score

4
5.01.0
Paula D.
Single
N/A
Jul 31, 2015

Fun with friends

Overall a nice stay. However, the cleaning service was late in the day....so late that I was ready to come back to my room and couldn't because they were cleaning when I wanted to be getting ready to go out for the evening. They would forget to leave new washcloths or forget to clean out the coffee pot. Food was good, pool was nice. The resort credits can't be used at the two main shops and that was really disappointing. Couldn't use most of them and I even had 3 massages.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
2
Hotel staff:
4
Comfort:
3
Location:
5
Value:
3
Trip purpose:

Single

Review of Hard Rock Hotel Cancun - All Inclusive

Reviewer score

5
5.01.0
Frank S.
Couples
Philadelphia
Jul 30, 2015

Fantastic Vacation

I had a great time from start to finish at this hotel. It is the best all inclusive vacation I have ever taken. I had 5 fantastic days on this property. The restaurants give you a 5 star experience every night, with great options to choose from, and well trained service staff. The pool bar service is excellent, and they offer top shelf options, unlike other hotels on the strip. I have been at other properties where they want you to upgrade once you arrive with bags in hand for the full experience, not here. What you pay for is what you get. Quality food, and excellent room service options are available all day. I am going back in 2016. Thanks Hard Rock for giving me a wonderful vacation, I didn't want to leave.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Couples

Review of Hard Rock Hotel Cancun - All Inclusive

Reviewer score

4
5.01.0
Jon D.
Family
N/A
Jul 29, 2015

Trip ok

Trip was ok really not suitable for young children hotel staff very friend but cleaning staff lacked towels

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
3
Comfort:
4
Location:
5
Value:
3
Trip purpose:

Family

Review of Hard Rock Hotel Cancun - All Inclusive

Reviewer score

5
5.01.0
chillin in vegas
Couples
Westminster
Jul 25, 2015

Great hotel

We were at the hotel last September, we have a fantastic time with our all inclusive stay. We had just got married in our mid 20's and there were plenty of fun things for us to do around the hotel. Definetly get the all-inclusive package!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
5
Value:
4
Trip purpose:

Couples

Review of Hard Rock Hotel Cancun - All Inclusive

Reviewer score

5
5.01.0
Emily
Family
fullerton
Jul 7, 2015

Great family trip

We have great family trip in Cancun. Hotel was good and food was great. This was my first time in Cancun but I would love to go back ASAP.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
4
Hotel staff:
5
Comfort:
3
Location:
5
Value:
5
Trip purpose:

Family

Review of Hard Rock Hotel Cancun - All Inclusive

Reviewer score

5
5.01.0
tony t.
Family
N/A
Jul 7, 2015

Fun in Mexico!

WE had a great time, everyone was very nice and helpful, Food & drink everywhere all the time. Staff very helpful. We went last year on the 4th of July it was Awesome, nothing changed just got better. We will be back for a 3rd time .

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Family

Review of Hard Rock Hotel Cancun - All Inclusive

Reviewer score

5
5.01.0
Tong Z.
Family
Jersey City
Jul 6, 2015

Excellent Family Vacation

The hotel exceeded our expectation in every way. The staff were friendly and the food and drink were very good quality.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Family

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