$426 Avg/night
Rate and special offer based on Check-in: Jun 1, 2015 Check-out: Jun 2, 2015

Hard Rock Hotel Cancun - All Inclusive

5 stars
View map of Blvd. Kukulcan Km 14.5 Hotel Zone, Cancun, 77500

Hotel Overview

Reviewer score
4.5
out of 5
108 reviews
Awesome Family Trip

We had a great time at the Hard Rock Hotel. We were traveling with a one year old toddler and a 4... See full review

  • Lex
  • Apr 29, 2015
Great trip!

You pay alil more and get everything you pay for.... first time at a hard rock and well worth it...... See full review

  • jermaine w.
  • Apr 9, 2015
Refined beachfront resort in Cancun with Jacuzzi rooms, kids club

The Hard Rock Hotel is located on a pristine stretch of white sand beach overlooking the turquoise Caribbean Sea and within the bustling Cancun hotel zone. The resort has luxurious rooms with double Jacuzzis and lounge beds overlooking the ocean, grounds or lagoon. Six restaurants and 24-hour room service compliment amenities such as a modern spa, fitness center and club for kids. Guests partake in activities such as pool volleyball, basketball, and ping-pong. The pool has a section for kids, and there are three outdoor Jacuzzis and two swim-up bars.

Highlights
  • Modern club for children with a dining room, theater and slide-outfitted outdoor pool
  • Gracious guest rooms with double Jacuzzi on terrace
  • Spacious outdoor pool with section for children
Rooms

All of the 601 guest rooms have one king or two double beds and are swathed in cream and earth-toned hues with double Jacuzzis. Amenities include flat-screen LCD satellite TVs, turndown service, stocked liquor dispensers, mini bars, bathrobes and slippers. The rooms overlook the ocean, grounds or lagoon. They also have digital safes, wireless Internet, spa tubs, and individual climate control.

Dining

There are six restaurants serving Mexican, international, Asian (with Japanese-style grill) and Italian cuisines. Guests have access to 24-hour room service as well. The property also has six bars with top-shelf cocktails and international wines.

Recreation

Guests can relax by the beach-fringed pool with swim-up bar, work out in the fitness center or book massages and body treatments at the spa (fees apply). The many activities include sports -- from pool basketball and volleyball and tennis at two lit courts -- and table games. Adult guests can participate in theme parties. Children can relax at an age-appropriate club with play area.

Transportation
  • Cancun International Airport (11 mi/ 17.5 km)
Attractions
  • Aquaworld (0.6 mi/ 1 km)
  • El Rey ruins (2.2 mi/ 3.5 km)
  • Cancun Convention Center (3.4 mi/ 5.4 km)
Business
  • Convention center spanning 12,378 square feet accommodates up to 780, while meeting room caters to groups of 10 to 30
  • Business center with computer and copy machine

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Hard Rock Hotel Cancun - All Inclusive Rooms

Deluxe Platinum - Ocean View 457 Sq.Ft - 2 dobles beds or 1 kind bed
We really set the stage with this one - without all the lasers and pyrotechnics, that is. Each suite includes: A balcony and seating area overlooking an ocean view and is designed for your ultimate comfort with one King or two double beds. Enjoy your double Jacuzzi and wine in the room. LCD Satellite TV and Wireless internet. Hard Rock liquor dispenser fully loaded with premium brands. Mini Bar contains sodas, bottled water, juices & domestic beer. 24-Hour room service & Turndown Service.
Deluxe Diamond -Ocean View 403 Sq.Ft - Concierge on Call - Include 2 Massages 25 min - 1 king bed
Let's amp things up. First, get it started when you hook up to your own iPod compatible sound system. Then, double down with the best of an upgraded liquor selection or choose from our exclusive restaurant and late-night pillow menu. It comes with one King bed, a double Jacuzzi, wirelesses internet, LCD Satellite TV. Taking advantage of two 25-minute massages at the spa with aromatherapy. Hitting the sand with your complimentary Beach Bag. Exclusive Concierge. Balcony with chairs and a table. DVD Player and CD Player. 24-Hour room service with select menu from restaurants to create a "Special Menu". Nightly Petit Fourr & Nightly Turndown Service
Family Rock Suite Platinum - Ocean View 1,065 Sq.Ft - 2 rooms 2 double beds and 1 king bed
This suit has seen a million faces and rocked them all. One bedroom with a King bed and a second with two double beds. Private terrace and most w/ lounge chairs, chairs & table. Living Room. Dining Room. Enjoy the best of premium liquor from an in-room dispenser. An exclusive restaurant and late-night pillow menu, Aromatherapy. Your very own iPod dock. Enjoy all the spoils including wireless internet, an LCD Satellite TV, double Jacuzzi and luxurious Rock Spa amenities. DVD Player, CD Player, Bathrobes & Slippers. 24-Hour room service with select menu from restaurants to create a "Special Menu". Nightly Petit Fours & Nightly Turndown Service
Deluxe Family Lagoon View
Two connecting suites, one with a King bed and another with two double beds including a double Jacuzzi and wine in the adults room. LCD Satellite TV, wireless internet, and sunset view balcony. Along with your welcome amenities and Fun In The Sun Bucket Kit An Xbox 360 and DVD player with epic games and DVDs available on request. All you have to do is kick back and enjoy your fully stocked bar with everything from liquor, and beer to kid-friendly snacks and Rock Spa products. Bathrobes & Slippers including mini size for children. 24-Hour room service & Turndown Service. Views: Lagoon view.
Deluxe Room - Resort View 457 Sq.Ft - 2 dobles beds or 1 kind bed
Your room is your backstage, so we decked it out with everything you need to rock the show and keep the good times rolling. That means:One King or two double beds, Satellite TV with LCD screen, A Balcony with two chairs & table and a premium Hard Rock liquor dispenser for the perfect shot. Oh, and did we mention wireless internet and double Jacuzzi and in room wine. Digital safe (laptop size) 24-Hour room service &Turndown Service.
Deluxe Gold - Lagoon View 457 Sq.Ft - 2 dobles beds or 1 kind bed
Live like a legend without even releasing a self-titled debut album. Enjoy: One King or two double beds alongside your sunset view balcony and double Jacuzzi and wine in the room. The Satellite TV with LCD screen. Wireless internet, and complimentary dispenser stocked with top-notch liquor and beer. Rock Spa Bath Amenities. Digital safe (laptop size)24-Hour room service &Turndown Service

Amenities

  • All inclusive
  • Free internet
  • Free parking
  • Outdoor pool
General
Concierge
Elevators
Activities
Outdoor pool
Fitness center or spa
Spa
Solarium
Tennis
Dining
All inclusive
Bar/Lounge
Restaurant
24 hour room service
Room service
Services
Business center
Laundry service
In-Room Safe
Tour desk
Meeting/Banquet facilities
Barber/Beauty shop
Conference facilities
Doctor on call
Gift shop
Currency exchange
Internet
Free internet
Parking
Free parking
Accessibility
Handicapped rooms/facilities
Accessible facilities
Wheel chair access
Accessible parking
Handicapped parking
Wheelchair accessible elevators

Nearby points of interest

  • Avenida Kukulkan: 0.6 mi
  • Interactive Aquarium: 1.5 mi
  • El Rey Ruins: 1.5 mi
  • Playa Delfines: 1.8 mi
  • Wet'n Wild Cancun: 4.2 mi
  • Museo Maya de Cancun: 4.3 mi
  • Playa Tortugas: 4.4 mi
  • Dolphinaris Cancun: 4.5 mi
  • Dubai Palace Casino: 5.1 mi
  • Riviera Cancun Golf: 6 mi
  • Avenida Tulum: 6.1 mi

Dining

The Market
International buffet
Frida
Contemporary Mexican a la carte
Splash
Pool bar
Zen
Asian a la carte - Izakaya, teppanyaki & sushi
Ciao
Italian fine dining a la carte
Ipanema
Rodizio - Brazilian Grill

Hotel Policies

Check-in:
3:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

Ratings and reviews for Hard Rock Hotel Cancun - All Inclusive

Overall score

4.5 / 5
5.01.0
108 out of 108
Amenities:
4.5
Cleanliness:
4.6
Hotel staff:
4.6
Comfort:
4.4
Location:
4.7
Value:
4.4

91% would recommend to a friend.

Sort by:
Review of Hard Rock Hotel Cancun - All Inclusive

Reviewer score

5
5.01.0
Lex
Business
Brooklyn
Apr 29, 2015

Awesome Family Trip

We had a great time at the Hard Rock Hotel. We were traveling with a one year old toddler and a 4 year old and had plenty of fun at the kids club. We were concerned that it might be noisy at night being Cancun but we had no issues! The restaurants were delicious and even my picky eater was always able to find something to eat. We had a wonderful time and can't wait to go back.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of Hard Rock Hotel Cancun - All Inclusive

Reviewer score

5
5.01.0
jermaine w.
Business
bronx
Apr 9, 2015

Great trip!

You pay alil more and get everything you pay for.... first time at a hard rock and well worth it... U won't be disappointed....

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
4
Comfort:
5
Location:
4
Value:
5
Trip purpose:

Business

Review of Hard Rock Hotel Cancun - All Inclusive

Reviewer score

5
5.01.0
Rob M.
Business
San Antonio
Mar 17, 2015

For Those About to Rock...

Just got back from a week's stay at the Hard Rock Cancun. It was an amazing vacation and the hotel was a huge part of our very enjoyable stay. Let's start with what I liked about it... The restaurants were good to excellent. Their Brazilian Steakhouse was close to on par with the two we have here in San Antonio. The food was plentiful, diverse and delicious. Ciao, their Italian restaurant, had some excellent dishes and a very nice selection of wines. I had a Cabarnet from Spain that I really enjoyed. I wasn't expecting much from Frida, their Mexican restaurant, as we hail from San Antonio and are used to great Tex-Mex. I was pleasantly surprised by the quality. The Market rounds out their sit down dining with an international buffet. We had breakfast here and again the selection was excellent and the food was good. Near the pool, you will find Pizzeto and Diego where you can get brick oven pizza your way and street tacos and nachos. There is a 24-hour room service menu with a limited but satisfactory selection. The staff and service are exceptional. Our needs and requests were always met with a smile. One afternoon at the pool we were having trouble finding a spot with shade and asked if we could have an umbrella. The staff returned in less than 10-minutes and set us up with ample shade. Any requests for room service or other in-room needs were handled quickly and always followed up with a phone call to confirm that everything was as desired. Wait staff was attentive and even when things got busy around the pool or on the beach, there was always someone arriving with your next Cerveza (beer). We had the Lagoon view, which was really a hotel roof and Lagoon view. It's not the ocean side. It faces the street and the lagoon sits on the other side. One couple on the third floor said they had no view of the lagoon at all, just the roof and they were getting bombarded with cigarette butts and discarded food. So ask for a room at least 5th floor or above and you will avoid that. The rooms were spacious and featured a nice Jacuzzi. The shower tended to backup with water, but the plumbing was good otherwise. Adults will find a stocked bar with whiskey, rum, tequila and vodka along with a mini-bar. All are included. We received $1800 in resort credits for our 7-night stay. You have to pay a 20 fee, but the credits can be used toward sightseeing, adventure trips, golf and spa services. I played golf at the two available courses where I could use my resort credits. The cost was $220, but with the resort credits it was only about $45. The two courses are Hard Rock Golf Course in Riviera Maya (near Playa Del Carmen) and Riviera Cancun Golf Club. Both courses are exceptional, but I preferred the Riviera Cancun which was more remote and tough but fair. The Hard Rock course is beautiful and has a great vibe, but it is a beast with tight fairways surrounded by jungle. I am a 15-handicap and was frustrated by the course. It's worth mentioning that both courses are all-inclusive and that means drinks and snacks while you play and lunch in the clubhouse too. Hope that helps my golfing buddies out there who are thinking about playing. The Jack Nicklaus design of the Riviera Cancun has some breath-taking holes and was less crowded and more forgiving...so that's the one I played twice. While I was golfing, my wife enjoyed two massages which she used resort credit for. She also had her hair cut and colored, but had to pay the full (but reasonable) price. With the remainder of our credits we booked a romantic beach dinner that was one of the highlights of the trip. The five-course meal was delicious, the live music was enjoyable and there was a "personal" fireworks show for the romantic diners. Women received red roses, the men got cigars and we enjoyed champagne. Very nice and recommended. This is a party hotel. Be ready to rock. The halls are loud, especially on Spring Break.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
4
Hotel staff:
5
Comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

Review of Hard Rock Hotel Cancun - All Inclusive

Reviewer score

5
5.01.0
Anne
Business
N/A
Mar 9, 2015

This place rocks!

Beautiful hotel. Beyond clean. The staff goes out of their way to make sure you have everything you need. The pools were beautiful. The ocean is right in the back of hotel. This was a perfect vacation.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of Hard Rock Hotel Cancun - All Inclusive

Reviewer score

5
5.01.0
Henry A.
Business
NEW BRITAIN
Mar 1, 2015

Awesome birthday trip

Amazing staff and service. Hotel was beautifully kept and great options for dining and fun day out. Would absolutely go back there every time i travel. The resort credit is a definite plus! worth every penny

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of Hard Rock Hotel Cancun - All Inclusive

Reviewer score

5
5.01.0
legroe3289
Business
Wilmington
Feb 24, 2015

Hard Rock - Cancun

One of the best all inclusives I have been to. Resort credits are awesome! Would highly recommend and return.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of Hard Rock Hotel Cancun - All Inclusive

Reviewer score

5
5.01.0
michael e.
Business
brooklyn
Feb 22, 2015

great time

Went for friends wedding, had a blast. Definitely going back soon

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of Hard Rock Hotel Cancun - All Inclusive

Reviewer score

5
5.01.0
michael e.
Business
brooklyn
Feb 22, 2015

Great Fun

Went for friends wedding, had a blast. Im going back soon.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of Hard Rock Hotel Cancun - All Inclusive

Reviewer score

5
5.01.0
Hisako T.
Business
Brisbane
Feb 13, 2015

GOOD

So nice hotel for family! I really recomend this hotel. Our family spend wonderful vacation.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
3
Location:
5
Value:
5
Trip purpose:

Business

Review of Hard Rock Hotel Cancun - All Inclusive

Reviewer score

5
5.01.0
Michael L.
Business
N/A
Feb 10, 2015

Awesome vacation. Great value

Four night all inclusive! Best all inclusive we have booked. Unending fresh cooked food that was awesome. Service was a ten. Staf could not have been more pleasant. Restaurant employees were the best. Definately would go back.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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