$260 Avg/night
Rate and special offer based on Check-in: May 12, 2015 Check-out: May 14, 2015

Grand Oasis Sens- All Inclusive Adults Only

3 stars
View map of Hotel Zone KM. 19.5 Blvd. Kukulcan, Cancun, 77500

Hotel Overview

Reviewer score
3.5
out of 5
131 reviews
Great beach trip!!!

Beautiful and relaxing beach. Excellent for couples. See full review

  • monica n.
  • Apr 6, 2015
Couple's Retreat

The staff was friendly. Hotel was extremely clean. Overall a wonderful experience! See full review

  • Inna K.
  • Apr 6, 2015
Contemporary all-inclusive with swim-up bar, infinity pool

Oasis Sens - All Inclusive Adults Oriented offers guests a secluded location just a stone's throw from Cancun. A host of modern amenities await guests, with concierge services and high-speed Internet available. The Kin Ha Spa keeps visitors relaxed with its selection of treatments, which are perfect for travelers in need of some time to unwind. The property features an infinity pool, with a swim-up bar and fantastic views over the lagoon. Gastronomic options at the Oasis Sens - All Inclusive Adults oriented include an international buffet, a sushi bar, Brazilian-style steakhouse and dining in the dark experience at Black Hole on site. Vacationers can party at Kinky Bar at the property. The resort offers free parking.

Reasons to stay
  • Lots of space to relax: Infinity pool, swim-up bar and spa
  • Six different eateries, specializing in global fare from sushi to Brazilian-style steakhouse
  • Great views of the lagoon and Caribbean Sea
Oasis Sens - All Inclusive Adults Oriented rooms

The rooms at the Oasis Sens - All Inclusive are air-conditioned and located in two, eight-story towers. Ocean View rooms look out to the Caribbean Sea, and standard amenities include marble baths and cable TV. These accommodations feature one king-size or two double beds, and the decor is soothing with cream tones and splashes of color. The Lagoon View rooms have similar decor, one king-size or two double beds, and offer views overlooking the lagoon.

Things to do nearby
  • Ruinas el Rey (1.2 mi/2 km)
  • Convention Center (6.2 mi/10 km)
  • Downtown Cancun (13 mi/21 km)
Policies and fees
NOTE: Guests must be at least 21 years old to check in.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

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Grand Oasis Sens- All Inclusive Adults Only Rooms

Oceanview
All rooms offer spectacular ocean views of the Caribbean Sea with a balcony/terrace and two chairs or extended room with sitting area and two chairs and small table. Each guest room has individual controlled air-conditioning, a luxury private bath with marble countertops and shower/tub combos, a king-size bed or two double beds, blackout drapes, 42 flat screen TV with cable and PPV (pay-per-view) service, direct-dial telephone ($), mini-bar with water, soft drinks and beer, safety-deposit box ($), WI-FI access ($), daily housekeeping, laundry service ($), 24 hour room service, hair dryer, radio alarm clock, iPod charger, spa quality amenities, and complimentary toiletries. Rollaway beds are available upon request.
Standard
All rooms offer spectacular sunset views of the Nichupt lagoon with a balcony/terrace and two chairs or extended room with sitting area and two chairs and small table. Each guest room has individual controlled air-conditioning, a luxury private bath with marble countertops and shower/tub combos, a king-size bed or two double beds, blackout drapes, 42 flat screen TV with cable and PPV (pay-per-view) service, direct-dial telephone ($), mini-bar with water, soft drinks and beer, safety-deposit box ($), WI-FI access ($), daily housekeeping, laundry service ($), 24 hour room service, hair dryer, radio alarm clock, iPod charger, spa quality amenities, and complimentary toiletries. Rollaway beds are available upon request.
Oasis Sian Kaan Club Suite with Private Plunge Pool
All rooms offer an expanded deck featuring a plunge pool with splendid ocean or lagoon views. Each well appointed guest room has air-conditioning, private bath with shower and bath tub, king-size bed, TV with cable and PPV (pay-per-view) service, direct-dial telephone ($), upgraded mini-bar with water, soft drinks, beer, tequila and snacks, safety deposit box, WIFI, hair dryer and amenities. Dinner at Benazuza Restaurant included.

Amenities

  • All inclusive
  • WiFi
  • Free parking
  • Pool
General
Concierge
Activities
Pool
Fitness Center
Spa
Dining
All inclusive
Restaurant
Room service
Internet
WiFi
Parking
Free parking

Nearby points of interest

  • Playa Delfines: 0.5 mi
  • Wet'n Wild Cancun: 2.4 mi
  • Dolphinaris Cancun: 2.5 mi
  • Avenida Kukulkan: 2.8 mi
  • Interactive Aquarium: 3.8 mi
  • Riviera Cancun Golf: 3.8 mi
  • El Rey Ruins: 3.9 mi
  • Playa Tortugas: 6.4 mi
  • Museo Maya de Cancun: 6.6 mi
  • Dubai Palace Casino: 6.6 mi
  • Avenida Tulum: 7.8 mi

Dining

Koori Sushi Bar
Asian flavors offered poolside for lunch
Las Palmas Snack Bar
Overnight snacks and sandwiches
Grand Coba
International Buffet offering breakfast, lunch and dinner in a casual atmosphere
Dos Lunas
An offering of old world Italian mixed with the flavors of the Caribbean for lunch or dinner
Careyes
Mexican a la carte for lunch or dinner
Las Palmas
Brazilian Rodizio Steakhouse for a dinner of mixed flavors and Caribbean breezes

Hotel Policies

Check-in:
3:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

Ratings and reviews for Grand Oasis Sens- All Inclusive Adults Only

Overall score

3.5 / 5
5.01.0
131 out of 131
Amenities:
3.6
Cleanliness:
3.7
Hotel staff:
3.5
Comfort:
3.5
Location:
3.9
Value:
3.5

63% would recommend to a friend.

Sort by:
Review of Grand Oasis Sens- All Inclusive Adults Only

Reviewer score

3
5.01.0
Robin S.
Business
Cartersville
Apr 26, 2015

Don't waste your time and money

We won't be back to this hotel. This was our first time to Cancun and the hotel did not leave a good first impression for us. There is only two peopl working the desk, we were able to check in when we arrived at 11am, however our luggage sat outside on the side walk until almost 6pm until I room was ready. There was hardly any air conditioning in our room which made it very difficult to sleep at night. We did not have towels for several days because their laundry was outsourced. We would have go to the beach towel area and uses theses towels. We would hang the towels to dry ( environmental note ) and the staff would take them any way. The minibar in the room consists of an very old mini fridge that does not keep things cold and for 2 days they did not restock it. Our toilet leaked and hardly flushed. If you complained about any of these things they would just tell you they were really sorry. The food was ok, breakfast at the buffet was fair, but there is no A/C down there so plan to be sweating while your eating any meal in there. The pools and beach were nice and we made the best of it while we were here, but we will not be back and will not recommend this place to anyone. We honestly are not very picky people when we travel, but this was the worst place we have ever stayed. I had heard so many good things about Cancun, and wish we would have paid the extra couple hundred dollars to stay somewhere else.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
3
Hotel staff:
4
Comfort:
1
Location:
4
Value:
2
Trip purpose:

Business

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Review of Grand Oasis Sens- All Inclusive Adults Only

Reviewer score

3
5.01.0
Emory A.
Business
N/A
Apr 25, 2015

Sens

The bar and restaurant staff were excellent, The food was so so, except for the Mexican which was very good . The room was not good. We had several leaks in the bathroom, little to no air conditioning , limited to no bath towels or beach towels.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
1
Hotel staff:
5
Comfort:
1
Location:
4
Value:
2
Trip purpose:

Business

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Review of Grand Oasis Sens- All Inclusive Adults Only

Reviewer score

1
5.01.0
K cee
Business
Los Angeles
Apr 25, 2015

ARE VACAY EXPERIENCE

THIS HOTEL IS NOT THAT GREAT.FOOD OK. DRINK ARE HORRIBLE WATER DOWN.STAFF SOME WERE RUDE. HAD BAD EXPERIENCE ARE ROOM HAD ANTS ALL OVER CALL RECEPTION DIDNT DO ANYTHING TO ACCOMADATE US. STAY AWAY FROM THIS HOTEL IS BETTER TO PAY LITTLE MORE TO STAY SOMEWHERE ELSE.TRUST ME !!!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
1
Hotel staff:
3
Comfort:
1
Location:
5
Value:
1
Trip purpose:

Business

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Review of Grand Oasis Sens- All Inclusive Adults Only

Reviewer score

4
5.01.0
Douglas H.
Business
N/A
Apr 21, 2015

Vacation

This is a nice place to stay rooms are nice. The A/C could of been better. Lobby bar close early. Food was good I enjoyed my vacation.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
3
Comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

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Review of Grand Oasis Sens- All Inclusive Adults Only

Reviewer score

2
5.01.0
Laurinda D.
Business
N/A
Apr 18, 2015

Bday trip

I just got back for Cancun, I was there from 4/9-4/15 and got to the Grand Oasis Sens around 2:15pm and as I got into the check in, I was told the hotel is OVER booked and I had to go stay in their sister hotel downtown which was 30 minutes or so away. I was highly upset because I paid a good amount of money for the trip and if I wanted to stay downtown I would've paid half.... The front desk staff are rude and not helpful at all. I was tired and hungry, so I took the offer to go downtown and come back in the Am and they would have room for me, I was told by the staff come at 8am, well I woke at 6:30 to make sure I got to the hotel on time and when I got there, I was told checking is not until 3pm (REALLY), I explained to the staff that a trip should be stressfree and I'm trying to get away from stress but not add to my stress and all they had for me was SORRY, So SORRY.... I came to find out that people were able to check in after me(unbelievable)... I would say, book also where and save tons on stress..... I don't ever want to return to GRAND OASIS SENS or any of their partners.... Terrible customer service and why over book the hotel by 100 of reservations just so you can fill your other hotels out... WE also asked to speak with the manager but apparently they didn't have on onsite..... Poor management and customer service

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
3
Hotel staff:
1
Comfort:
2
Location:
4
Value:
2
Trip purpose:

Business

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Thank you for your feedback!
Review of Grand Oasis Sens- All Inclusive Adults Only

Reviewer score

5
5.01.0
monica n.
Business
mckinney
Apr 6, 2015

Great beach trip!!!

Beautiful and relaxing beach. Excellent for couples.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
5
Value:
5
Trip purpose:

Business

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Thank you for your feedback!
Review of Grand Oasis Sens- All Inclusive Adults Only

Reviewer score

5
5.01.0
Inna K.
Business
Erie
Apr 6, 2015

Couple's Retreat

The staff was friendly. Hotel was extremely clean. Overall a wonderful experience!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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Review of Grand Oasis Sens- All Inclusive Adults Only

Reviewer score

3
5.01.0
Michael
Business
West Des Moines
Apr 6, 2015

the other reviews are spot on....

Like all the other people said on here the resort was overbooked. We bought the most expensive package and room. When we got there they didn't have the room we paid for. We had to stay in a down-graded room for the first night. (We did get an extra breakfast and dinner at the best restaurant for this inconvenience). However we were lucky, most people were being sent to other hotels. We were there 8 days and I saw this happen to at least 4 people a day, and that's only the people I happened to notice. The manager Alexandria is terrible and rude. She did not have an empathy. They would not let us go to the other resorts, which is one of the amenities you pay for. We had an upgraded room with plunge pool and the only difference was we got 2 snickers bars and a bag of peanuts. All other aspects of the rooms are the same. We did not like any of the food. All of it was mediocre and some we just could not eat. They need more food options. *** the bathroom light AND vanity lights were burned out the entire time. I asked 2 to 3 times a day to have this fixed and it never happened. On the positive side, the pools are nice and the beach is gorgeous. The shows were fantastic!!! The adult only aspect is AMAZING. The door man is the nicest person at the resort. Also, Everything was pretty clean. All in all I would say stay somewhere else.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
4
Hotel staff:
2
Comfort:
1
Location:
5
Value:
3
Trip purpose:

Business

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Thank you for your feedback!
Review of Grand Oasis Sens- All Inclusive Adults Only

Reviewer score

2
5.01.0
Michael
Business
West Des Moines
Apr 6, 2015

overbooked and under staffed. We will not be back

Horrible. We will not be back. The overbooking is very common. We didn't get sent to a different resort but we didn't get the room we paid for for 2 days. I saw at least 5 people a day get moved to a different resort and these were only the ones I happened to see. Extremely disappointing. Alexandria, a manager, was rude and had terrible customer service skills. Bathroom and vanity lights burned out the entire time. The food is mediocre at best and the service is extremely slow. Be ready to wait at least an hour and a half for lunch and dinner. They need more breakfast options and food that is available after 10pm. Wifi is SLOW! Positives: The shows were FANTASTIC! The beach is beautiful and the pools were nice. The door man is the nicest person at the resort. The adult only aspect is fabulous!

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
3
Hotel staff:
2
Comfort:
1
Location:
5
Value:
3
Trip purpose:

Business

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Thank you for your feedback!
Review of Grand Oasis Sens- All Inclusive Adults Only

Reviewer score

4
5.01.0
Quin D.
Business
N/A
Apr 6, 2015

pretty good

I got the chance to go inside a few other resorts while I was down on spring break. There were better ones and far worse. It's for sure a quiet place and more relaxing, I went on spring break and there wasn't really a party crew. Foods decent, staff was very friendly. Had a great room with a great View.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
5
Comfort:
4
Location:
3
Value:
3
Trip purpose:

Business

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